Fraser & Co City reviews in Hackney

★★★★★ 5/5

Trustpilot

I wish to express my heartfelt…

I wish to express my heartfelt gratitude to Omid and Zuzanna on the successful exchange of contracts for sale of my flat in London.

Ho · 10 September 2025

★★★★★ 1/5

Trustpilot

AVOID - NEGLIGENT AND UNPROFESSIONAL

Fraser & Co is the most unprofessional and disgraceful agency I have ever dealt with. They rented me a flat with a broken boiler in the middle of winter, leaving me without hot water or heating for weeks. At the time, I was pregnant and diabetic, and despite countless complaints, they dragged their feet and showed absolutely no urgency or care. Even after the boiler was eventually fixed, ongoing water supply issues were never addressed. These issues persisted for over a year, even after I had my baby, forcing me to care for a newborn in appalling conditions. Despite raising these issues repeatedly, Fraser & Co failed to act or take responsibility, showing a shocking level of incompetence and neglect. I was forced to move out early and rent another property just to have access to basic amenities like running water. Instead of fixing the issues they decided to rent the property to another tenant ASAP just to ensure the landlords rent.Now that I’ve left the property, they’re ignoring requests to return my deposit. Their behaviour is disgusting and the attitude of their management is extremely unprofessional, and I will be pursuing legal action.If you are considering renting from Fraser & Co, don’t. They are a negligent, uncaring, and unprofessional agency with no proper management and think basic welfare is a joke.I also want to add it took months to get meter readings and I have been moved out for weeks and still no check out inventory. The property also had damp and mould when I moved in and was ignored when I flagged it.

SA · 18 November 2024

★★★★★ 5/5

Google

Very professional and proactive! Supreme flawless experience. I highly recommend Macey, fast and effective. RM

Roberto · 27 February 2024

★★★★★ 1/5

Google

Pamela and Rabia are being VERY irresponsible and irresponsive. They ignored us once the contract was signed and never addressed our needs. Many things are not fixed before we moved in and I am very disappointed with their service. They are apparently on the landlord side but not the tenants’.

Too · 10 October 2024

★★★★★ 5/5

Google

Me and my partner rented our flat through Fraser & Co. Nick showed us the place and Georgia took care of all the documents. When we moved we realised the mattress was not in great condition so we told Georgia, and she sorted everything in a couple of days. They are extremely kind and polite and you can see they have a vast experience in the area. Usually agencies don’t care about their tenants, however, Fraser is absolutely amazing and we are pleased to rent with them. Thanks Fraser Team!

Catarina · 25 October 2022

★★★★★ 5/5

Google

Max and his team were great to work with. Joel was v. helpful in finding a place that met our requirements, and getting things lined up between us and the seller. Always available to speak, always able to make time for repeat visits, answer questions, etc. Highly recommended!

Rowen · 26 October 2018

★★★★★ 5/5

Google

Working with Macey was an absolute dream. She made the whole process super easy and stress free.

Noor · 25 October 2023

★★★★★ 5/5

Google

Gemma has been very professional and exceptional helpful in the entire renting process. In searching for the suitable tenants and getting the required referencing and necessary document, her tireless effort is highly applauded and much appreciated. My wife and I are satisfied with her services rendered.

S · 26 October 2018

★★★★★ 5/5

Google

Great service! Pamela is incredible and so proactive. She is so helpful and available when needed.

Mony · 29 April 2025

★★★★★ 5/5

Trustpilot

Highly Satisfied

We are very satisfied with the service provided by Fraser and Co during our tenancy. Alice and Pamela are consistently prompt in responding to any queries or issues and offered valuable support throughout. We appreciated their clear communication and reliable assistance, which made our tenancy experience smooth and hassle-free. Overall, we were pleased with the level of service provided.

Anup · 22 June 2025

★★★★★ 4/5

Trustpilot

Efficient

Efficient and handles issue without too much landlord actions.

Tony · 22 August 2026

★★★★★ 5/5

Trustpilot

Very professional and proactive!

Very professional and proactive!Supreme flawless experience.I highly recommend Macey,fast and effective.R

Exedra · 12 February 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Undoubtedly the worst and most incompetent estate agency I have ever encountered. I've been renting in London for 11 years and have never had a more disappointing experience. The staff are unhelpful, slow, and lack transparency. I reported numerous issues, including heating malfunctions, broken beds, wardrobes, black mould, and non-functioning extractor fans. Despite raising these concerns multiple times, I was ignored for over 12 months. I would never recommend this agency to either landlords or tenants.

Fernando · 26 October 2024

★★★★★ 5/5

Trustpilot

Very positive renting experience

After renting through Fraser and Co I can wholeheartedly say I would not use another agency again. This is mainly down to the professionalism of Nazim, his attitude to his role and honest fair approach is far removed from any other agency I have ever rented through. I wouldnt hesitate to reccomend him or Fraser and co to colleagues friends and family. Thank you.

Emma · 28 September 2023

★★★★★ 5/5

Trustpilot

sam your amazing thank you for your…

sam your amazing thank you for your fast action to solved the problem

Faek · 29 October 2025

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

It is unsurprising that an entire community has been let down by Fraser and Co’s management. They are by far the worst agency I have ever encountered, particularly the management and Anna Blakeborough. Regrettably, I’ve been a tenant for 8 months. Fraser and Co failed to take a meter reading when I moved in, resulting in 8 months of estimated bills totaling thousands, none of which are accurate. I moved in while heavily pregnant and now have a young baby in a property with ongoing water supply issues. The shower fluctuates from ice cold to scorching hot, causing burns to both me and my baby.Anna, supposedly the “property manager,” is unresponsive to texts, calls, and emails. When I call the office, she is always “in meetings” or on annual leave. Despite this, she never responds and seems to spend her time changing her WhatsApp photo numerous times. Why have WhatsApp if you can’t reply?Several plumbers have confirmed that this issue existed long before I moved in. After months of chasing them without resolution, I have given up and forwarded all communication and evidence of negligence to the property ombudsman, as per Fraser and Co’s complaints policy. I advise anyone experiencing similar issues with Fraser and Co to do the same, as this may be the only way to get a response.They also didn’t take meter readings for utilities when I moved in and are trying to make me pay bills based on the previous tenants’ exit meter reading, despite the property being vacant for 5 months and the heating being left on during that time. I am one person, while the previous tenants were four. I was denied access to the meter for 8 months, and now Anna claims it was my responsibility to gain access. Anyway, save yourself the headache and rent from elsewhere.

Sherine · 8 August 2024

★★★★★ 5/5

Google

I worked with Macey, really patient and kind, great experience!

Roxanne · 28 January 2024

★★★★★ 5/5

Google

Fabian is a fantastic agent he listened to my criteria and showed me properties which were relevant to my search. I would happily recommend his services.

Robert · 25 October 2022

★★★★★ 5/5

Google

Excellent service and very helpful throughout the whole tenancy process. Special thanks to Georgia who always kept us up to date and always quick to respond

Harrison · 25 October 2022

★★★★★ 5/5

Google

Macey has been extremely helpful, easy to work with and fast to respond.

Constantinos · 25 October 2023

★★★★★ 5/5

Google

My name Jesse. I rented an apartment through Pamela and Gemma and it was a great experience. They were very helpful and communicative. They made the whole process very smooth and answered all our questions quickly and in detail

Silvia · 7 December 2024

★★★★★ 5/5

Google

This company is very professional, my agent Fabian was very help full through out my moving in he guided me step by step with every detail about the property.PositiveResponsiveness, Quality, Professionalism, Value

Mohammed · 25 October 2021

★★★★★ 1/5

Google

I was hoping to get a viewing for a lovely 1 bed in Nine Elms and all I can say is never heard from Gemma, the Letting Manager. Been told « oh no no the property will be let for sure by the evening as we have viewing from 5:30 to 6:30pm » I tried to arrange a viewing at 2:30pm which she confirmed and then emailed me saying slightly later and then ... not heard from her! Not even an apology. In this current market, all I can say is that this is clearly a poor customer service for tenants looking for a place to rent but also very poor service for the landlord. Although, office is in EC2 and property in SW11 ... probably the reason why she wasn’t bother to travel for viewing ...NegativeResponsiveness, Professionalism

Rafael · 25 October 2021

★★★★★ 5/5

Google

Gemma & Georgia truly went above and beyond to ensure I could move into my apt within 3 days of viewing it! They were quick to respond to any message or email, draw up contracts, and negotiate with the landlord. I was able to view the apt, sign the contract, and move all within 3 days, which is tremendous - and all because of their speed and diligence to make it happen. I cannot thank them enough for the speed and quality with which they assisted with the transition. From the moment I called asking for flats in the building, Gemma quickly responded with options and times. They have been the most responsive agency I have ever interacted with and I highly recommend them for those in London. I asked for an unachievable date/time and they made it happen without question.PositiveResponsiveness, Quality, Professionalism, Value

Audrey · 25 October 2021