Fraser & Co City reviews in Hackney

★★★★★ 5/5

Google

Pamela was such a pleasure to work with! Very nice and professional!

Victoria · 24 September 2024

★★★★★ 1/5

Trustpilot

Untrustworthy: Please avoid as tenants

Please avoid as a tenant. I’ve had a slew of bad experiences in just one tenancy including having been blatantly lied to, bluntly ignored when issues have been reported, and now having my deposit withheld for months to the point that I need to raise it with TDS. No rental is worth the stress this agent will put you through.I feel that at this point the ombudsman needs to step in as this agent preys on tenants and fails to uphold even the bare minimum standards of care following the signing of contracts.I don’t understand the 5* reviews, but think it’s very telling that they highlight Google reviews (which aren’t verified) rather than using Feefo or similar.

Any · 26 July 2023

★★★★★ 5/5

Trustpilot

8 years with Fraser and still going

I have been a tenant with Fraser & Co since 2015 and over the course of this time I have interacted and got to know various team members who have always been friendly, professional, and willing to help. I would, in fact, find it difficult to change agent, as I know them and they know me! So, my 5 stars are in acknowledgement of the services and friendly team members I have had the chance to work with over the past 8 years :-)

Thomas · 20 July 2023

★★★★★ 5/5

Trustpilot

Helpful

Helpful, cordial and responsive. Great partner to work with.

Yiowmin · 27 March 2026

★★★★★ 5/5

Trustpilot

Our agent Zuzanna was great

We can highly recommend Fraser especially Zuzanna. Since beginning everything was great, all questions, doubts were resolved straight away. We could ask anything and we get responses same day! Thank you again for looking after us.

An · 7 March 2023

★★★★★ 1/5

Google

I rented a flat for two consecutive years with Fraser & Co. The staff is incredibly unprofessional, not to be trusted and at times blatantly unfriendly. Renting through Frasier was a real disappointment from start to finish and a huge energy draining endeavour. I would highly recommend avoiding this agency if possible.

Felix · 25 October 2020

★★★★★ 1/5

Trustpilot

Not sure how anyone can provided a 5*…

Not sure how anyone can provided a 5* rating, as many others have said, once the contract was signed the service completely changed. Its also questionable that we were asked to pay a deposit to secure priority viewing of the flat.We got so fed up with the poor service and attempted 20% rent increase that we left, nearly 3 months later we're still waiting for our deposit to be returned which they've already stated will be returned in full.

N/A · 26 July 2023

★★★★★ 5/5

Google

Great viewing experience. Nick Mott was extremely friendly and willing to go the extra mile to show us everything and explain everything in full detail. Overall, he made the experience really good, considering how stressful moving houses can be.

Matthaios · 25 October 2022

★★★★★ 5/5

Trustpilot

I have been using the services of…

I have been using the services of Fraser & Co estate agents and in particular our property manager Nazim Uddin since 8 years ago. Nazim has led us from the start of the purchase off plan of our B2L property, through the rental management service and finally the property sale process. They have been always very proffessional, trustworthy and provided constant and reliable support in every step of the way. I really recommend them for any residential real estate need in central London.

Angelo · 22 May 2023

★★★★★ 5/5

Google

Nicholas Mott was super helpful on our move to Bow! We were new to the area and he answered all of our many questions with no issue at all and helped us find the perfect flat. Thanks again!

Amy · 25 October 2022

★★★★★ 5/5

Trustpilot

Robert

Robert, thank you so much for all your help. Made the process so easy and convenient. Would highly recommend.

Areeba · 16 December 2025

★★★★★ 5/5

Trustpilot

Great experience finding flat

Macey at Fraser & Co has been super helpful in my search for a flat. She was straightforward and gave me good advice during my search, and she is always super accessible and responds really quickly! I also appreciate her help answering my many questions during my selection of the flat and my reference checks. Excited that I will be moving into a new flat soon thanks to her support in the rental process.

Kayla · 10 October 2023

★★★★★ 5/5

Google

I recently signed a tenancy agreement to move into a flat in Canada Water. The process was super easy thanks to Fraser and Co, specifically Pamela and Gemma who were fantastic showing me the flat and helping with the necessary contracts. I would recommend Fraser and Co to anyone wanting to rent a property in London.

Angus · 24 September 2024

★★★★★ 5/5

Google

I’ve had a wonderful experience with Pamela, who helped me quickly lock in an apartment and walked me through all the necessary steps and paperwork efficiently. Thank you!!

Sybil · 8 September 2025

★★★★★ 5/5

Google

My agent Macey made renting my first property a smooth and easy process!

Ryan · 27 May 2024

★★★★★ 5/5

Trustpilot

Excellent, Iarina

Iarina, thanks for getting me to visit property. I appreciate your professionalism and kindness. It was easy to contact you and get required information promptly. Keep up your professionalism.

Khuram · 11 August 2025

★★★★★ 2/5

Trustpilot

Once you sign they contract they disappear

Current tenant with one of their properties. Pretty poor experience - takes ages to get hold of someone if you need them, issues never get fixed, and staff don't bother to follow up any issues or queries you have.They're good up until you sign the contract, and then they just don't care.A revolving door of staff means that any staff member I've spoken to, and think is responsible for my property, is no longer there the next time I need to speak to them - you then spend weeks trying to track down the right person to speak to.

Eastlondoncustomer · 5 February 2023

★★★★★ 4/5

Trustpilot

My experience with Fraser & Co...

My experience with Fraser & Co didn't start in the best way as the agent that showed us the apartment wasn't completely honest, however, with time any issue was solved in no time and we received always the support needed throughout the 2 years I lived in one of their apartments. Our property manager was Zuzanna, which I truly respect; besides, she is lovely! Thank you to you and your team! If I will ever return to London I will definitely contact you for a flat! Alessia :)

Alessia · 2 February 2023

★★★★★ 5/5

Google

Macey was incredibly helpful and efficient. Smooth process, excellent communication. Highly recommend her services!

Vanny · 27 April 2024

★★★★★ 5/5

Google

Macey was really helpful in sorting a place to rent. Super quick and answered any questions I had - thank you!

Lizzie8881 · 29 November 2023

★★★★★ 5/5

Google

Ariel Luppo is a very professional, responsive, attentive and friendly agent. I had a great experience in finding a home with him!

Julie · 25 October 2023

★★★★★ 5/5

Google

Huge thanks to Macey! Super welcoming person who made the whole process stress-free and quick. So far, I’m very satisfied 😁 …

Aiza · 25 October 2023

★★★★★ 2/5

Google

I moved into a flat in March of this year and received the welcome email outlining who the utilities etc were set up with and who I needed to speak to to set up accounts. It was the typical Electic (no gas), Water and Council Tax. A few weeks after moving out, I was told there was a heating and hot water provider I was never told about and that this wasn't part of my electric bill - resulting in a surprise bill that I not only had to cover but I had to agree to give it to the landlord out of my deposit otherwise the deposit would be withheld indeterminately. This is pretty alarming: 1) I have no qualms about paying a bill that is due, however, only telling me a bill is due after I've moved out is incompetent at best and deceitful at worst. I thought I had tight control over my energy costs but this has essentially doubled my bills over the last 6 months. Hardly helpful during a time when energy costs are through the roof. If I'd known my energy usage was going to be double what I thought it was, I could have tried to moderate my usage even more. 2) I shouldn't have to give the landlord anything towards the bill - if the debt is between me and the utility provider, the landlord is irrelevant and it isn't grounds for withholding a deposit The TDS says "In general terms, the landlord must show that they have suffered a loss in order to claim from the tenancy deposit. If the utilities are not paid, it doesn’t always mean that the landlord has suffered a financial loss." Shelter says "Your landlord can only withhold your deposit for unpaid bills if it has cost them money. For example, if the gas company installed a prepayment meter and your landlord has to pay to change it back before they rent out the property again. Your landlord cannot keep your deposit just because you have not paid your final energy bills. Your debt is to the energy company not the landlord." So if the bill is in my name (no one has ever actually sent me a bill so I have no clue whether it is or isn't), the landlord hasn't faced any cost and therefore any proposed deduction or withholding is unlawful. Apparently, this is common practice - I spoke to one property manager who has done their best to help and they sounded quite distressed when describing how they're the one who has to have these difficult conversations with unknowing former tenants. Furthermore, if the bill and account should rightfully have been in my name, I can't see how it's above board to not give the bill payer any information on who the fixed provider is, ways to track usage and granular usage/unit costs. **Edit - 05/11/24** I've since spoken to someone senior at Frasers and I'm reasonably assured that, while this issue was first caused by a lack of communication around these bills, there was no malice or intent. I still have concerns about the deposit being leveraged but appreciate that there are other contributors to this issue and Frasers seem to be stuck in the middle of it.

Brendan · 3 December 2024

★★★★★ 5/5

Google

A great experience with this agency! Was in touch with Macey and couldn’t compare her service to any other agency I’ve dealt with! Although things didn’t go as planned, she went above and beyond to help where she could, fast replies, updated when necessary (not bombarded like others) and extremely patient! An absolute asset to the company! Thank you.

Deniz · 27 May 2024