Trusted Agent profile · Hackney
★★★★★
302 reviews across 2 platforms
47 Great Eastern Street, Hoxton, London, EC2A 3EP, Hackney, EC2A 3EP
Fraser & Co's office in Hackney, at 47 Great Eastern Street, is rated 4.3 out of 5 across 302 reviews on two platforms, including 159 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Fraser & Co City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotClare Busby
Clare, always deliver outstanding service from start to finish. Her professionalism, responsiveness, and helpfulness makes a significant difference. I truly value her support and would highly recommend her to others.
Thanks, Iosif! We’re so glad Clare has been able to help you out from start to finish. We’ll let her know you appreciated her responsiveness. Thanks for choosing us!
5/5
TrustpilotWonderful experience with Fraser & Co
In terms of a letting agent Fraser & Co are always extremely helpful, in particular through our correspondence with Zuzanna. Very reliable and quick to respond, Zuzanna made sure we were always kept in the loop in terms of any issues in our flat, she’s very attentive to the tenants and has made our overall experience with Fraser one of the best we’ve had!
Dear Leona,Thank you so much for giving our Paddington branch a 5-star review in particular Zuzanna. We are delighted to hear that Zuzanna provided great help during your tenancy with us.If you require any further assistance, please don't hesitate to contact us.Best WishesFraser & Co Team
5/5
GoogleMy agent Macey was brilliant - she was always quick to respond and answer any questions I had. This made the process of finding and securing my new flat very quick and stress free! I would highly recommend Fraser & Co.
Dear Charlotte, Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review in particular Macey. We are so pleased to hear that Macey helped find you the perfect home and made the experience as stress free as possible. Thank you for your recommendation and your kind words about Macey. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
4/5
TrustpilotMajority of the staff are professional
Majority of the staff are professional, responsive and effective in solving issues. Would have given a five star but always leave room for improvement without giving full marks :)
Hi Leona, thanks for the review! Glad to hear you’ve had a good experience with our West End team.
5/5
TrustpilotExcellent service
I have been with Frazer for few years, this time very prompt response in finding a decent tenant and credit goes to Rob Bizgan who really good with excellent customer service.
Thanks for the 5-star feedback! It’s great to hear Robert provided such excellent service in finding your new tenant. We appreciate your continued trust in us!
5/5
GoogleI rented my first home as a student in the UK, and Pamela guided me through the entire process in a clear and manageable way even though I had some admin hiccups. She was patient and helped to explain what I needed in terms of documentation …
Hi Christabel, Thank you for your positive feedback. We're glad to hear Pamela provided clear guidance and made the rental process manageable for you. We appreciate you taking … More
5/5
TrustpilotI wanted to thank Macey for her service…
I wanted to thank Macey for her service and help provided. Moving is never easy especially if you are moving to another city, Macey had made it as easy as possible and she was also very responsive to any queries I had during my property search and viewing. Thanks Macey.
Dear Brian, Thank you so much for giving Fraser & Co a 5-star review in particular Macey. We are delighted to hear that Macey has given you such a great service and made what is a super stressful time, less stresssful and easier. Thank you for choosing Fraser & Co and we will pass on your kind words to Macey :)If you require any further assistance, please don't hesitate to contact us.Best WishesFraser & Co Team
5/5
GoogleMy experience with Fraser & Co has been very positive so far 😊 I’d especially like to thank Fajer, who has recently been incredibly helpful and responsive - following up on everything we needed and making sure all issues were properly … More
5/5
GoogleBig thank you to Macey at Fraser & Co City! She has been extremely accessible and efficient during the process of finding my new flat ! From beginning to end , everything went very smoothly and now I’ve secured an amazing flat to call home :)
Dear Elise, Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review in particular our Macey. We are so pleased to hear that Macey helped you find your dream apartment and went above and beyond to help you have the best experience! Congratulations on your new home! If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
5/5
GoogleWorked with Nick there to rent a property in Lewisham. He was exceptionally attentive and nice to work with. Did really well with pointing us in the right direction and helped us manage our expectations. Really good experience and we are very happy with our property! Will definitely be giving these chaps a call back next time around!
Hey Vesko, Thank you so much for giving our Shoreditch branch a 5-star review in particular Nick. We are delighted to hear that Nick helped you find your property and gave you a really good experience in what is quite a stressful journey. We hope you enjoy your new place! If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
1/5
TrustpilotAvoid- Poor Management and Neglectful Service
I recently moved into a flat managed by Fraser & Co and discovered the bed was broken. Despite reporting this immediately, the agency has not replaced it, leaving me to sleep on a broken bed for over a week.The previous tenant confirmed the bed was cracked when they moved in three years ago. The inventory report clearly did not indicate any inspection of the underside of the bed, suggesting it was not properly checked.The bed collapsed within my first three nights, clearly due to pre-existing damage. Despite paying high rents, I am subjected to unacceptable living conditions and poor communication from the agency.I strongly advise against using Fraser & Co due to their poor management and neglect of tenant well-being.
Dear Christina, Thank you for your feedback, and we're sincerely sorry to hear about your recent experience with the bed in your flat. We understand how frustrating and uncomfortable it must have been to deal with a broken bed and the delay in getting it replaced.As your property management company, we strive to ensure that all our tenants have a comfortable and well-maintained living space. We regret that there was a delay in replacing the bed. As property managers, we sometimes face constraints as we need the landlord's approval to proceed with certain actions, including the replacement of furniture. We appreciate your patience while we worked to get this matter resolved. Please be assured that the bed has now been replaced, and we are taking steps to prevent similar situations in the future.We value your feedback as it helps us improve our services. If you have any further concerns or need assistance, please do not hesitate to contact us directly. Our priority is your comfort and satisfaction, and we are committed to addressing any issues promptly.Thank you for bringing this matter to our attention.Fraser & Co
1/5
TrustpilotThey are trying to deduct almost our entire deposit!
[Update on July 23] DPS gave us almost the whole amount in dispute back! Deducted a minor sum for a minor fix. So please be careful about the unfair practises by the agency and fight for the deposit if you think they're adding unnecessary charges/deductions. Read the whole review to learn about our horrible experience.We are extremely disappointed with the Fraser and Co. Colindale branch! Despite renewing our lease and accepting a rent increase, several problems were not addressed. Damaged items in the apartment, documented in the move-in inspection report, were never repaired or replaced despite repeated requests. Upon leaving after 1.5 years, we used their recommended cleaners for a deep clean, but were charged extra without receipts, which we reluctantly agreed to. Additionally, we agreed to pay for minor damage repairs. However, they are now trying to unfairly deduct unreasonable charges from our deposit, even for documented pre-existing damage. We have shown them the inspection report, but they are ignoring the evidence. Instead of reasonable repairs for minor damages, they are proposing extensive and unnecessary work throughout the entire apartment. It seems they are attempting to charge us for a complete renovation of an old flat with worn-out furniture and floors. This is unacceptable, and it appears we are not the only tenants who have faced such issues with this agency. I am now forced to raise a dispute with the desposit scheme to force Fraser & Co. to return my deposit!
Hi Garima, We are sorry that you have had this experience with our property management team. Please be assured that we are committed to ensuring a smooth check-out process. Our check-ins and check-outs are entirely handled by independent clerks. If there is evident damage, as per guidelines, we can deduct the costs from the deposit. Please note that the property must be returned in the same condition it was handed over to you. We would like to assist you with this matter, if you haven't already, please write to us at info@fraser.uk.com alternatively, please call our head office number 020 7723 5645 between 9:00 a.m. and 5:30 p.m. (UPDATE)First and foremost, we are pleased to hear that the Deposit Protection Scheme (DPS) has resolved the dispute and returned a substantial portion of your deposit. This outcome underscores the importance of the DPS in ensuring fair and impartial resolution of deposit disputes.Concerning the charges deducted from your deposit, these decisions were guided by the landlord's directives. The condition of the property at the end of your tenancy, particularly the damage to the carpets and furniture, necessitated additional cleaning and repairs. Although the furniture was not new, it was in good condition prior to your tenancy, and we had to address complaints from the incoming tenant regarding its state. We understand that deductions can be frustrating, but they are based on the findings from the checkout process and the landlord’s requirements.We appreciate your feedback about the cleaning charges and the need for receipts. Moving forward, we will ensure that all charges are fully transparent and supported by appropriate documentation.Your review has been noted, and we are committed to learning from this experience to improve our service. We value all our tenants and strive to address their concerns fairly and promptly. If you would like to discuss this matter further or if there are any unresolved issues, please do not hesitate to contact us directly.
1/5
Google2.5mths after moving out they have not released our bond. There was no dispute over final payment, they just have not refunded us or taken accountability. Extremely poor customer experience
5/5
TrustpilotFeedback from delighted customer - on Fraser & Co Mr Omid Ejlali
Without a doubt, what made our experience with Fraser and Co so memorable and positive was the stand out professionalism, integrity, follow-through, and overall exemplary service levels of Mr Omid Ejlali, Sales Manager at Fraser & Co. He has outstanding qualities that are a rarity in the industry!
Hi Kapoor, Thank you for your wonderful feedback! We are thrilled to hear about your positive experience with Omid and truly appreciate you highlighting his professionalism and outstanding service. We'll be sure to pass on your kind words to him. Kind Regards, The Fraser & Co Team
5/5
TrustpilotFriendly and efficient
Friendly and efficient. I needed to move quickly and Fraser were able to accommodate my tight deadline and expedite the contracting process. They were sensible and responsive.
Hi Espresso, thank you for the 10/10 review! We understand that moving often comes with tight deadlines, so we’re thrilled to hear we could make the process smooth and efficient for you. It’s great to know you found the team sensible and responsive. We wish you all the best in your new home!
5/5
TrustpilotZuzanna was amazing from the minute we…
Zuzanna was amazing from the minute we had our first viewing with her. Her advice on each stage of the process was so helpful which resulted in a seamless journey from start to finish. My partner and I have now secured a perfect flat with everything we were looking for. Thank you Zuzanna!
Dear Isabella,Thank you so much for giving our Chiswick branch a 5-star review in particular Zuzanna. We are delighted to hear that Zuzanne gave you such a positive experience and help you find your perfect apartment.If you require any further assistance, please don't hesitate to contact us.Best WishesFraser & Co Team
5/5
TrustpilotEasy process and last minute viewing
We called about a flat and needed to do a super last minute quick viewing, wasn’t sure it’d be possible but Iarina made it happen! Offer process was super smooth and straightforward- Thanks! :)
1/5
TrustpilotUnfortunately I could not give a zero…
Unfortunately I could not give a zero star as rating. This has been really the worst agency I ever had to deal with as a tennant. They have always been late when I needed them for repairs and on top of that, when I left the flat, they tried to deduct non existing damages from my deposit. Only after more than a month of continuous back and forwards emails I managed to get my deposit back (after the 30 days deadline) and only after me threating to appeal the case to the Tenancy Deposit Scheme . Avoid at all costs.
Hi Umberto,We have looked into your complaint further with the Head of Property Management who had personally intervened with your deposit return after your Property Manager brought to her attention the length of time it had taken, to have your deposit transferred back to you. As you will be aware, we are the managing agent and act on behalf of the Landlord and take their instructions directly. In this particular situation, the Landlord was not willing to release the deposit due to the dispute with the freezer drawer. Our Head of Property Management made the Landlord aware that we would be transferring the deposit to you directly 30 days after vacating, in line with the statutory terms of your Assured Shorthold Tenancy agreement. I understand we did not go past this 30 day point. Whilst we appreciate your frustration and upset, please kindly know in this instance, we worked extremely hard to resolve this matter with your Landlord and acted as we could.
1/5
TrustpilotHighly NOT NOT NOT recommended
Highly NOT NOT NOT recommended! Very BAD!1. When checking out, there were a bunch of unreasonable deposit deductions listed. It took 2 months for the deposit to be refunded. Now we are complaining to TDS about some unreasonable deposit deductions.2. Many things are not repaired from our move-in. Some urgent matters, such as a broken toilet flush, took 2 weeks to be repaired.3. The property manager Edward often doesn't reply to our emails! It can be said that only 3 replies are received out of 10 emails. This is the worst real estate agency staff I have ever encountered.朋友们，真的别租他们的房子！远离这个中介！친구들아, 이 소속사에서 멀리 떨어져라!Mes amis, éloignez-vous de cette agence !友人の皆さん、この機関には近づかないでください。Amici, state lontani da questa agenzia!
Hi there, We are sorry to hear that you feel our services were unsatisfactory. We would kindly inform you that the deposit deductions are carried out by the landlord and the check out inventory is carried out by an independent clerk. Once again, we must await the decision of the landlord before we send out a contractor for repairs, there is nothing the property managers can do in such a situation. We are sorry to hear about your experience with Edward, we will look into this further and would request you to please forward any correspondence you have that was left unanswered to marketing@fraser.uk.com
1/5
TrustpilotWorst Services, Worst Communication, Worst Property Management
Literally the worst communication, and services I have ever encountered. Ignoring calls and messages, messages being read but no action on actually solving my problem. It was a difficult problem. All I am asking for is a correct bed mattress as the bed mattress is the wrong size and it has been affecting my rest. And they can't even do that. Had to go back and forth and ask them for so many time. The property manager was called Anna Blakeborough. Literally the worst service. Never rent from them again.
Thank you for taking the time to share your feedback. We are very sorry to hear about your dissatisfaction and the issues you’ve encountered. We understand your concerns regarding the deposit deductions and the condition of the property upon your departure.We take these matters very seriously and have reached out to you directly to review the inspection report and discuss the specific charges in detail. Our goal is to resolve this matter fairly and transparently.
5/5
TrustpilotSamantha was extremely kind all along…
Samantha was extremely kind all along the process. She was very patient when showing me around the apartments and she was very efficient when answering emails. Would recommend!
Dear Winston,Thank you so much for giving our London West End branch a 5-star review in particular Zuzanna. We are delighted to hear that Zuzanna gave you a flawless property experience and thank you so much for your recommendation, we will pass on your kind words.If you require any further assistance, please don't hesitate to contact us.Best WishesFraser & Co Team
5/5
TrustpilotRobert helped me find a flat i really…
Robert helped me find a flat i really like, really quickly. Smooth process. Thank you !
Thank you for the wonderful feedback, Devanshi! We're delighted that Robert made your property search so fast and seamless. We appreciate you taking the time to share your experience!
5/5
TrustpilotFantastic Experience with Fraser & Co and Zuzanna
It was a smooth operation to get my flat from the first day to the last. My agent Zuzanna was very supportive and informative throughout the whole process.The flat was exactly the same as informed previously. I would highly recommend this agency.
Thank you so much for giving our Fraser & Co Marylebone branch a 5-star review in particular Zuzanna. We are delighted to hear that Zuzanna made the process go as smoothly as possible and provided a supportive and reliable service.If you require any further assistance, please don't hesitate to contact us.Best WishesFraser & Co Team
5/5
GoogleI absolutely love the service provided by Gemma Lettings agent. The agent helped us to close the deal quickly without any delays. They even assisted us in moving in on a Sunday which is not something other agents typically offer. It has been over six months since we started renting and unfortunately, there have been a couple of issues with the property. However, I appreciate the quick response and assistance of Pamela, the property manager. She is always willing to address and resolve problems promptly. Overall, I am grateful for their help.
Dear Deepak, Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review, in particular Gemma & Pamela. We are so pleased to hear that Gemma provided such a great service and assisted you in moving on a Sunday. We are also thrilled to hear that Pamela your property manager is quick to respond to any issues you have and resolves them promptly. Thank you for your recommendation and your kind words. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Fraser & Co City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
