Fraser & Co City reviews in Hackney

★★★★★ 5/5

Google

I would like to thank Macey for being so wonderful during what was a needlessly strained and frustrating process with an inexplicably difficult landlord. Unfortunately we did not secure the property and our multiple offers were rejected without justification, but Macey has been absolutely fantastic- her efforts and support have been hugely appreciated and we could not recommend her more highly. Thank you.

Dan · 25 October 2023

★★★★★ 5/5

Google

Pamela was v helpful, always quick to respond to messages and went the extra mile during the viewing

Zak · 8 September 2025

★★★★★ 5/5

Trustpilot

The best estate agent I ever met, Robert Bizgan

Robert Bizgan contacted me from 24th Feb 2026 concerned my property of Flat 20, Warneford Court. He compiles a comprehensive and excellent logistics from inspection, suggestions of renovation and choosing an appropriate tenant. I appreciate him so much for his excellent advice.

Shirley · 27 March 2026

★★★★★ 5/5

Trustpilot

Omid was very helpful and well informed…

Omid was very helpful and well informed throughout a complicated process.

Chris · 22 October 2025

★★★★★ 5/5

Google

I highly recommend Macey for her professionalism and expertise as an estate agent. She efficiently facilitated the process of finding and renting a flat, demonstrating thorough knowledge and responsiveness. Macey’s ability to align her offerings with my requirements made for a seamless experience. Thank you, Macey, for your exceptional service.

R · 27 April 2024

★★★★★ 5/5

Google

We haven’t moved in yet but Macey has made the process, from viewing to signing off very smooth! She is always available to answer any questions and come back promptly with answers. Very professional approach, especially as most of agencies or agents just can’t keep up with demand and do not offer service at all. Thanks Macey!

Cassandra · 29 November 2023

★★★★★ 5/5

Google

Gemma was wonderful throughout the entire process, assisting me at every stage until I rented my flat. She was kind, professional, and diligently answered all my questions. I would definitely want to work with her again if I need to move.

Deniz · 24 September 2024

★★★★★ 5/5

Google

Pamela and Gemma were fantastic in helping with my recent move. They worked tirelessly as a team to ensure everything went smoothly. Both were always available to answer any questions we had, and Pamela, in particular, was incredibly organized, consistently providing prompt responses to all my many queries. This was by far the best experience I’ve ever had with a letting agency. I can’t recommend them enough they are both fantastic

Larkin · 18 October 2024

★★★★★ 5/5

Trustpilot

Best Agent Award for Zuzanna!

We had worked with Zuzanna, she has been an absolute gem during our whole house-hunting process. She has done everything from her side to accommodate us and make this process as smooth as possible. Available at all times and comforting us when we were stressed about this whole process. One of the best agents you have I would say!

Rhea · 13 September 2023

★★★★★ 5/5

Trustpilot

Ms Fager Ali reported a problem with…

Ms Fager Ali reported a problem with one of my apartments. Sent photos gave me a price . Was fully informed before contacting me . She is very good and professional extremely helpful . As a client I felt in good hands

Lorraine · 9 October 2026

★★★★★ 5/5

Trustpilot

Would like to take a moment to thank…

Would like to take a moment to thank Fraser’s and specially Gemma for the great work and swift action on letting out my property. Very professional and very well executed service. Thank you for your kindness and professionalism🙏.

ARTUR · 26 March 2026

★★★★★ 5/5

Trustpilot

Zuzanna is a very motivated and…

Zuzanna is a very motivated and professional person.It's amazing how professionally everything was handled from the moment we viewed the flat till the moment we officially closed the contract.What amazed me was her ability and determination to help us make a good deal as well as to help us find the perfect home for our family.Thank you, Zuzanna and Fraser. We couldn't be happier!

Jen · 22 March 2023

★★★★★ 5/5

Trustpilot

Macey for the win!

Macey was exceptionally helpful, responsive and fast! I had called on a Saturday morning to enquire about a property and we had managed to negotiate an offer and move through the whole process within a day. She's always answered my questions without hesitation and has provided me with great advice on navigating my lettings process.

Simon · 15 November 2023

★★★★★ 5/5

Google

Our experience with Fraser & Co and our agent Macey was far beyond our experience with any other agency. Kind customer service, extremely quick responses, very smooth referencing process. We found an amazing flat and put down first month’s rent in less than 30 hours! Can only recommend:)

Rozina · 28 March 2024

★★★★★ 5/5

Trustpilot

Great experience!

Macey was so incredibly helpful with the entire process! Having recently moved from the States, she made what I thought would be a slightly complicated process less daunting. It was a seamless experience looking for a new apartment in London and I could not say enough good things about her and this team.

El · 23 October 2023

★★★★★ 5/5

Trustpilot

Omid was truly excellent and extremely…

Omid was truly excellent and extremely helpful. He is extremely knowledgeable and was great with his communication in terms keeping me informed and always in the loop. He would always ensure that everything is going smoothly and would sort out any issues promptly when they occurred. It has been a very positive experience and I would highly recommend to ask for Omid for help on your property journey.

Natasha · 24 May 2022

★★★★★ 5/5

Google

Will Smith helped me buy my first home, without Will I am certain that this deal wouldn't have gone through. Will was integral to the success of my purchase and displayed his professionalism throughout the entire process. Will was especially helpful pushing the process along and resolving any communication challenges. I would recommend working with Will and will definitely use his services in future.

Lucas · 25 October 2022

★★★★★ 2/5

Trustpilot

Poor communication

I moved into a flat in March of this year and received the welcome email outlining who the utilities etc were set up with and who I needed to speak to to set up accounts. It was the typical Electic (no gas), Water and Council Tax.A few weeks after moving out, I was told there was a heating and hot water provider I was never told about and that this wasn't part of my electric bill - resulting in a surprise bill that I not only had to cover but I had to agree to give it to the landlord out of my deposit otherwise the deposit would be withheld indeterminately.This is pretty alarming:1) I have no qualms about paying a bill that is due, however, only telling me a bill is due after I've moved out is incompetent at best and deceitful at worst. I thought I had tight control over my energy costs but this has essentially doubled my bills over the last 6 months. Hardly helpful during a time when energy costs are through the roof. If I'd known my energy usage was going to be double what I thought it was, I could have tried to moderate my usage even more. 2) I shouldn't have to give the landlord anything towards the bill - if the debt is between me and the utility provider, the landlord is irrelevant and it isn't grounds for withholding a deposit The TDS says "In general terms, the landlord must show that they have suffered a loss in order to claim from the tenancy deposit. If the utilities are not paid, it doesn’t always mean that the landlord has suffered a financial loss." Shelter says "Your landlord can only withhold your deposit for unpaid bills if it has cost them money.For example, if the gas company installed a prepayment meter and your landlord has to pay to change it back before they rent out the property again.Your landlord cannot keep your deposit just because you have not paid your final energy bills. Your debt is to the energy company not the landlord."So if the bill is in my name (no one has ever actually sent me a bill so I have no clue whether it is or isn't), the landlord hasn't faced any cost and therefore any proposed deduction or withholding is unlawful.Apparently, this is common practice - I spoke to one property manager who has done their best to help and they sounded quite distressed when describing how they're the one who has to have these difficult conversations with unknowing former tenants. Furthermore, if the bill and account should rightfully have been in my name, I can't see how it's above board to not give the bill payer any information on who the fixed provider is, ways to track usage and granular usage/unit costs. **EDIT - 15/10/24**Details of my complaint were emailed to complaints@ on 12th October, alongside a Subject Access Request and a request for the landlord's contact details*. It should be easy enough for you to locate who I am. **Edit - 05/11/24** I've since spoken to someone senior at Frasers and I'm reasonably assured that, while this issue was first caused by a lack of communication around these bills, there was no malice or intent. I still have concerns about the deposit being leveraged but appreciate that there are other contributors to this issue and Frasers seem to be stuck in the middle of it.

BM · 5 November 2024

★★★★★ 5/5

Google

Fraser & Co have been great, the lettings agent Gemma was super helpful and communicative, showed us loads of flats that weren’t quite right and then found the absolute perfect flat for us. Gemma worked to align our expectations with the landlord’s which meant we could move forward. The property manager Martha had since also been very helpful since we moved in. Highly recommend Fraser & Co. - great experience :)

Pawo · 25 October 2021

★★★★★ 5/5

Google

Anna Blakeborough, the Assistant Manager in property management, is absolutely fantastic. She’s always incredibly responsive and handles everything with great professionalism and care. Whether it’s addressing maintenance issues or responding to inquiries, Anna goes above and beyond to ensure everything runs smoothly. Her attention to detail, efficiency, and commitment to her role make her truly stand out. I feel very fortunate to have her managing things at Empire House. Thank you, Anna, for all the exceptional work you do!

Nyan · 27 October 2024

★★★★★ 5/5

Trustpilot

I’ve had an excellent experience with…

I’ve had an excellent experience with Fraser. There were some hiccups but I got a very prompt response from Jarul in Marketing who forwarded my query to the right department. This is one of the better estate agencies in the area to be honest.

Hard · 11 March 2024

★★★★★ 5/5

Trustpilot

Highly recommend Fraser & Co

Zuzanna at Fraser & Co has simply been amazing. She has been so helpful from the start and is always there for any questions we have had. Thank you Zuzanna for helping find our perfect flat. You have really made the process as smooth as it could possibly be.

Emily · 10 November 2023

★★★★★ 5/5

Google

Pamela has been extremely helpful and responsive to help me through the process of finding a flat on a quick timeline. She is friendly, trustworthy, and kind, and great at her job!

Martha · 24 September 2024

★★★★★ 5/5

Trustpilot

Great support from Clare Busby

Clare Busby on the client relations team is really supportive and understanding. She's quick to reply and offer her assistance to find solutions. It's been a pleasure working with her.

Sara · 28 March 2026