Trusted Agent profile · Hackney
★★★★★
441 reviews across 2 platforms
86-90 Curtain Road, London, EC2A 3AA, Hackney, EC2A 3AA
Foxtons's office in Hackney, at 86-90 Curtain Road, is rated 4.0 out of 5 across 441 reviews on two platforms, including 307 Google reviews rated 4.5.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional, punctual, polite, prompt
Five stars for Mr. Hassan Bacchus of Foxtons. He is extremely professional, polite, and reliable. He managed to find great tenants and rent out my property in only one week.
Hi Fataneh, It’s great to hear you found the team professional, punctual and helpful. We’re pleased they delivered such a positive experience. Alex, Foxtons Estate Agents Get it done with London’s number 1!
1/5
TrustpilotFoxtons wrongly extended our tenancy…
Foxtons wrongly extended our tenancy end date then withheld our deposit on non payment of rent grounds. Even after acknowledging their 'error' it took 2 months for them to correct it. The money was only returned after a letter before action for a small claims court was sent. Other customers are advised to exercise extreme caution with how deposits are safeguarded.
5/5
GoogleWe had a great experience with Niamh during our property search. She was always helpful and gave us time to make decisions without any pressure, and made a real effort to suggest places that matched what we were looking for. She was quick to answer questions and easy to deal with throughout. Would definitely recommend.
We’re really glad to hear you felt supported throughout your search and appreciated the thoughtful approach from our team. Thank you for the positive recommendation. Sophie, Foxtons Shoreditch Estate Agents Get it done with London’s number 1!
1/5
TrustpilotI was spoken to quite rudely on the…
I was spoken to quite rudely on the phone with agents pushing for an earlier viewing or just scheduling a viewing without asking for availabilities. I have told agents multiple times to stop calling me but this was not heard. I even removed my information from the portal and noted that I am no longer looking for a property. I still receive 3-4 calls a day whilst informing them that I do not want to rent through them.
5/5
GoogleFoxtons is a great company with employees who are the best at what they do. Charlotte in the Shoreditch office is one of the many tallented agents. She understood the kind of property we were searching for and our budget very well. Her manager Billy was also very kind and helpful through the exchange process. I would recommend both of them 100%.
Thank you Artunc Manavoglu for your highly recommended review. Sophie, Foxtons Shoreditch Estate Agents Get it done with London’s number 1!
5/5
TrustpilotAga was amazing during our entire…
Aga was amazing during our entire tenancy and helped with every issue and resolved them super quick. Couldn’t ask for a better agent to have been helping us. Big thanks
1/5
TrustpilotFoxtons Letting Commission…
Just to share my experience and warn anybody thinking of using Foxtons letting services. Foxtons will be vey happy to take full year commission in advance but if your tenant moves out before the full year period, Foxtons will not refund your commission in cash but just leave the amount as a credit in your account even you no longer have the intention to rent out your property. Area director of Foxtons claimed that this is in line with Foxtons terms of business. Beware before you choose Foxtons letting services.
5/5
GoogleRecently exchanged to sell my property - had a great experience from the beginning; very professional team. Special thanks to Eda Hasan, Azad & Malaika they handled every step of the process quickly and kept me well-informed throughout - really recommend.
5/5
TrustpilotNathan was my advisor and he did all…
Nathan was my advisor and he did all for our comfort.
5/5
GoogleVeronique is an angel. She went above and beyond in helping me find my perfect home, she listened to every thing I was looking for and ticked every box. I aboslutely love my new home and would probably still be looking if it wasn't for Veronique. Thank you very much Veronique! I won't ever forget your dedication and kindness!
Thank you Samantha Allwinton for your review. Sophie, Foxtons Shoreditch Estate Agents Get it done with London’s number 1!
1/5
TrustpilotI truly do not understand who in their…
I truly do not understand who in their right mind has ever rated Foxtons 5 stars. Unfortunately I have been in contact with them at multiple occasions but I am happy to say that today was the last. They arrange viewings for properties that has already been let, WHY not cancel if anything happened between the time of booking and the viewing actually taking place. This seems to be a common occurrence for Foxtons. Other than that, the agents are the rudest human beings I have ever spoken to. Surely I’ve not been unfortunate enough to have come across the ONLY employees at Foxtons that hate their jobs so this seems to be a big issue over there. When calling it seems as though you just ruined their entire day. I’m SORRY I was interested in the properties you have listed, that by the way isn’t even available. If calls like these are a displeasure to the agents I would suggest removing the ads.
5/5
GoogleI had the pleasure of working with Imtiyaz throughout the process of selling my parent’s house and finding a new property with Foxton’s. Imtiyaz was incredibly helpful, demonstrating a high level of dedication to his role. His assistance and everything he did to make the process smooth was very appreciated. Imtiyaz is clearly a dedicated employee who genuinely wants to help people navigating real estate!
Thank you Naeema for your review. We are pleased to hear you had a good experience. Sophie, Foxtons Shoreditch Estate Agents Get it done with London’s number 1!
1/5
TrustpilotIncompetence and lies on a legendary scale!
I had my property up for sale with Foxtons, an offer collapsed, and so I decided to consider rental. After I spoke to the rental department, they took a renter into my property without my permission, hadn't even signed a contract. Luckily, the person liked it and offered a good rent. The agent lied to the renter and me, messed up three contracts, so by the time he signed the fourth contract on my behalf, the renter had been in my flat for 10 days. Lucky he signed! He told me that I could not protect the deposit...lie. He told me that the second 6-month rent payment would be paid on the fourth month...lie. And it was not paid in advance on the 5th month like every other agent; the tenant is now late with the second 6-month payment. I complained to the manager, but he ignored my complaints. The whole office is corrupt. Really, do yourself a favour, there are good letting agents out there, Foxtons is not one of them.
5/5
GoogleOliver and the team at Foxtons in Shoreditch have been fantastic. Once our sale was handed to them we were impressed from the off by the number of viewings they organised. Once we found a buyer I also really appreciated Oliver's tenacity in particular. Anyone who has sold a property will know that the process can be painful and so it helped so much to have Oliver's constant support to get the sale over the line. I would highly recommend the team to anyone selling a property in the area.
5/5
TrustpilotTenants experience
We were tenants in a property Sarah Kelsey managed, and were very grateful for her attentiveness and friendliness. If there was ever any issues with the property Sarah was quick to action them and they were resolved very quickly.
5/5
GoogleFriendly, thorough and knowledgeable agents from the start. Azad went above and beyond to get us a viewing and Malaika seamlessly picked up the reigns allowing for clear communication between us and the seller. Thank you Foxtons.
5/5
GoogleMassive shout out to Dior Amar for her excellent excellent work!! I called her about a property that ended up being too late for my proposed move-in date, and she immediately arranged *six* other viewings within one hour of that call for me …
1/5
TrustpilotNew X Foxtons is appalling
New Cross Gate letting office is appalling. I had a misfortune to invite them a few years back for valuation and then when changed my mind, asked them to delete me from their database as wasn't planning to do anything with my house. And guess what every year I am receiving unsolicited calls inquiring about valuation, letting, selling. They promise to delete my number every time they call once every half a year in average, pathetic.
5/5
GoogleWorking with Long from Foxtons shoreditch was an absolute pleasure. His exceptional communication and dedication made the entire process smooth and stress-free. Despite a tight timeframe, Long ensured we were informed at every step and successfully negotiated to get our offer accepted. Highly recommend Long for anyone seeking expert guidance and stellar service in real estate rentals.
Thank you selim abdelbakey for your review. Sophie, Foxtons Shoreditch Estate Agents Get it done with London’s number 1!
5/5
TrustpilotThe agent
The agent, Hamad was brilliant.
5/5
GoogleThank to Oliver and team Super service, I got the sale done. Their support was great, from simple checks over a call to greater support when I got through part of the process that were less clear to me and I needed Oliver to guide me through. Highly recommended!
Thank you Matteo Mei for your highly recommended review. Sophie, Foxtons Shoreditch Estate Agents Get it done with London’s number 1!
5/5
TrustpilotFoxtons Estate Agents
My experience with Foxton's has been absolutely fantastic. Lauren always goes over and above to help me find my next home : from arranging multiple viewings to answering my (many!) questions, nothing is too much trouble. I feel very well looked after and I can truly recommend her friendly and professional service.
1/5
TrustpilotThey take the money & abandon…
They take the money and then abandon their landlords. Do not rent a property with these agents as there is no customer support or response. I have had a couple of issues and queries - I have had to ring several times with long wait times and email multiple times for a response, still waiting three weeks later. They never reply or respond costing me hours of wasted time and stress.
1/5
TrustpilotOur experience with Foxtons has been Disappointing and Unfair
Our experience with Foxtons has been appalling. We dealt with Oram Ohene-Djen, our letting negotiator, who from the very beginning was unhelpful, dismissive, and often gaslighting us whenever we raised concerns. Instead of supporting us, he downplayed delays, avoided giving clear answers, and left us constantly uncertain.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Hackney office has 441 reviews across two platforms: 307 on Google, 134 on Trustpilot (across the whole business).
Foxtons Shoreditch is rated 4.0 out of 5 across all 441 reviews, and 4.5 out of 5 on Google from 307 reviews.
Foxtons Shoreditch, 86-90 Curtain Road, London, EC2A 3AA, Hackney, EC2A 3AA.
