Accommodation.co.uk Hackney reviews

★★★★★ 5/5

Trustpilot

Outstanding Service and Support from Manchester Accommodation.co.uk Team!

I want to extend my heartfelt thanks to the Manchester Accommodation.co.uk team for their exceptional service. The entire process was seamless and stress-free, thanks to their prompt communication and professionalism. A special shoutout to Scott, Barbara, and Brooke for always getting back to me quickly and ensuring everything went smoothly. Your dedication made finding and securing my new home a pleasant experience. I highly recommend their services to anyone looking for accommodation in Manchester.Thank you again!

Shekina · 29 August 2024

★★★★★ 2/5

Trustpilot

Not trusting estate agent

Very happy with the first stage of booking a property to view, on viewing the property and dealing with a David Conti was not a good experience.I sent a email to him as he stated he will be looking after the property as he has his own estate agents, my requests and offer for the property. He says he would email the landlord that evening, after not hearing from David after 2 days l said I will respond to the email accommodation .co.uk, David’s reply was l would be wasting my time.. he then said the landlord is getting back to him the following day..Surprisingly 2 weeks later I’ve still not heard nothing.. Not reviewing Accommodation.co.uk,but David Conti l wouldn’t trust as this is not the way to run a business.With response to your reply, l did not receive any emails from David on the 17th, like l said I saw the property, which l then put an offer in, for the first 2 days after l heard nothing from David, l only heard from him when l said I will be contacting you. I don’t have the emails as l deleted them after he contacted me when l left the review, after that phone call he sent another email which was blank..I’ve now blocked him on my phone and emails .. is that harassment!!

Kim · 2 August 2021

★★★★★ 1/5

Trustpilot

Very poor communication and ongoing data issues

Extremely disappointed with my experience. Communication is consistently poor and everything takes far longer than it should. It took them ages to remove me from a tenancy after I had already moved out, and even then they failed to remove my contact details. Despite multiple emails and phone calls over several months, my phone number and email are still being used, and I continue to receive calls and emails about surveys and property matters for an address I no longer live at. What’s most frustrating is that my requests to correct this are ignored, and I have never received proper confirmation that the issue has been resolved, because it hasn’t. I’ve repeatedly provided the correct tenant’s details, yet no action is taken. I also have serious concerns about their data handling. Despite repeatedly telling them that I no longer live at the property, my personal contact details remain on their system and are still being used. Requests to correct or remove this information have been ignored, which raises concerns about how accurately and responsibly they manage personal data. When you call, staff are unhelpful and at times borderline rude, which only adds to the frustration. There seems to be no ownership of issues and no urgency to fix what is a basic administrative task. Overall, a very poor experience marked by lack of communication, slow action, and ongoing misuse of my contact details. I would not recommend based on my experience.

Jess · 21 January 2026

★★★★★ 1/5

Trustpilot

Unprofessional and Poor Service

London agent was extremely unprofessional and was one of the worst customer experiences I have encountered!-ignored my questions and emails-never once rang or spoke to me about my requirements even when I tried to email to discuss-cancelled viewing without any notice or explanation! When I inquired, the Explanation was that it wouldn’t meet my requirements ^ as above never took the time to even discuss / understand my requirements -misinformation/ lack of understanding and consistency between agent and telephone services as to what I actually needed to provide as I was looking to pay upfront for the term-I still rang to try and secure reservation as I liked the property and you know what once again ignored for multiple days and I called back chase up to try and initiate the application process -no formal complaints process or independent complaints teamJust some of the issues and challenges with this company and agency! I hope this feedback ensures smoother, professional and friendlier experiences for other customers

A_munthakim · 7 June 2021

★★★★★ 5/5

Trustpilot

I am really happy with everything!

I am really happy with everything! Reliable, viewings digitally saving time and money which is why they can have such competitive pricing! Even when my tennant raised issues at the start (June), they smoothed the situation and helped the relationship between me and my tennant- fabulous. Reply to emails reliably and every staff member is great!

Sian · 16 July 2026

★★★★★ 1/5

Trustpilot

Avoid

My partner wrote a negative review already to which accommodation responded saying they’d rectify the situation and make sure all the information on the advert was correct. I came across the advert for the property again today and although it no longer says “bills included” it does now say “reduced” even though the price was raised by £50, wouldn’t trust this company at all they change things as and when they please and put blatant lies in their advertisements. Avoid.

Elizabeth · 30 December 2025

★★★★★ 1/5

Trustpilot

AVOID ACOID AVOID

This company let my family a house which was cleverly painted fresh to hide the shocking state of the property. The paint job lasted 2 weeks before huge damp patch appears in one room. Water streaming in another room and several windows so bad there was cleaning product in between panes! Lorna completely blagged her way in securing the lease knowing full well she was letting a house which I eventually had to get environmental health out to. He was shocked at the state of the property and gave a list to Richard who incidentally emails at 6pm on a Friday night just so he doesn’t need to deal with you again Apparently landlord too poor to fix the property to a decent standard. I had to pay hundreds of pounds out for items she couldn’t afford. We have since heard this is not her only property in Cumbernauld so letters beware!

Avie · 30 December 2025

★★★★★ 1/5

Trustpilot

Incompetent Property Management at Accommodation.co.uk

My tenure with Accommodation.co.uk was an absolute nightmare. From the outset, it was clear that their management practices were severely lacking. Throughout the rental period, my property suffered extensive damage, including to furniture, the bed, and even a broken door lock and dining table, along with missing two big rubbish bins provided by the council (discovered by my new property management company, who informed me, prompting me to inquire with Accommodation.co.uk). Shockingly, none of these issues were documented in the move-out report, showcasing their blatant disregard for proper protocol.To exacerbate the situation, critical oversights such as damaged sockets and a damaged fridge were conveniently omitted from the report. It's alarming to think that such crucial issues were completely overlooked, further highlighting the incompetency of Accommodation.co.uk.The living conditions were nothing short of atrocious, with a strong STINKY PEE smell permeating both the kitchen and bedroom after the tenant moved out. Torn wallpaper and scuffed paintwork added to the property's dismal state.One of the most alarming incidents involved a fridge mishandled by the tenants, resulting in damage and posing a significant safety risk. Despite being recorded in the mid-term house inspection report, Accommodation.co.uk failed to inform the tenant to connect properly until I brought it to their attention. Then, the property manager said he would provide me a picture of the proof that the fridge was connected correctly, but he did not provide it in the end, even after reminders. Their lack of proactive management and disregard for tenant safety is simply unacceptable.Communication with the company was a nightmare, with my requests for updates and documentation consistently ignored or brushed aside. There was even a time when they finally provided a picture of the tasks being done, but the image was unrelated to my property, yet they insisted it was. This disregard for accuracy and detail further demonstrates their incompetence.In conclusion, my experience with Accommodation.co.uk was nothing short of a disaster. Their incompetence, negligence, and lack of professionalism have caused me untold stress and financial hardship. It is my first time that I have not received earned any rental profit but paid extra to do all the maintenance. I strongly advise anyone considering their services to look elsewhere for a management company that actually values professionalism and accountability.

Yuki · 8 April 2024

★★★★★ 5/5

Trustpilot

My experience was great

My experience was great, from the booking, making an offer and documentation, especially the agent DAN, he responds promptly and answers questions you have regarding the property, it was a smooth process from viewing to signing. I will recommend accommodation.co.uk due to my great experience.

Tochukwu · 11 September 2026

★★★★★ 5/5

Trustpilot

I had an amazing experience

I had an amazing experience, all thanks to Gabriella Roberts (the Agent who handled my application). I would recommend Accommodation.co.uk for their seamless letting services and timely correspondence.

Uzoma · 20 January 2026

★★★★★ 5/5

Trustpilot

Helen was amazing from start to finish

Helen was amazing from start to finish. Professional,efficient and 100%committed to the job in hand she guided me through the letting process and the tenant and I both found her easy to contact and deal with. I highly recommend .

Mrs · 29 September 2025

★★★★★ 5/5

Trustpilot

Modern, Professional Property Lettings Company

Very pleased with the service from Accommodation.co.uk and in particular, our letting agent, Dan Butcher. The company has highly efficient online processes that walk you through the steps of marketing your property, and then finding and onboarding tenants with automated communication every step of the way. More importantly, Dan was very knowledgeable, professional and personable. He produced excellent marketing materials (text, photos and a video) and was very communicative throughout. The whole process from our first meeting with Dan through to the tenants moving in was completed in 4 weeks!

Carl · 21 March 2024

★★★★★ 5/5

Trustpilot

Dan is the best!

Dan has been super helpful from the beginning. He addressed us personally by name and really made us feel like he was advocating for us. We found a beautiful property for our small family to move into with Dan’s help. We highly recommend him as an agent.

Torie · 17 July 2025

★★★★★ 5/5

Trustpilot

Andy was very professional from the…

Andy was very professional from the start, helped with getting tradesman fast,for renovations before letting. Then found new tenants,fast, before my house was even published online.Very happy 👍

Steven · 15 January 2026

★★★★★ 1/5

Trustpilot

The WORST letting agents I have ever…

The WORST letting agents I have ever had to deal with in my 4 years of renting privately. Maz the property manager is incompetent, unprofessional and poorly trained. Moved in to a property that was FILTHY, surfaces weren’t even wiped, dead snail on the kitchen work top, the floors were covered in dirty. All the walls were covered in black marks and scuffs. The carpet in the bedrooms were in very poor condition. The bathroom still had the previous tenants belongings which were again not hygienic. The door had a hole in it also. When I arrived to check in the third party inventory agent warned me it was filthy and in need of a deep clean. They sent 2 sets of cleaners which simply wiped surfaces. I still had to have it deep cleaned after they sent them. I didn’t move in until a month later due to the amount of work required. And even then I had to get my family to repaint and deep clean the whole house. Then a few months into the tenancy I was getting electric shocks from the sink only to find out the landlord hadn’t had to kitchen earthed which is extremely dangerous and illegal. I was provided with false or incorrect electric reports that showed the kitchen was earthed even though it wasn’t. Again this took over 4 weeks from the point of contacting Accomodation to getting the issue resolved. I also had to get my own electrician to do a report who found the issue straight away. Then when I moved out no one bothered the arrange a check out, I had to ring myself and ask what they wanted to do with the keys. That same day I took pictures of the condition I left the property in, which was much better than what it was originally handed over to me in and the third party check out inventory also reflects this. Tell me why I moved out on 30/10 and only today 05/12 I have had a response regarding my deposit. In which the landlord is trying to deduct £250 for cleaning and redecoration! Accomodation also have provided false information in response to this review by stating the rest of my deposit has been returned, when I have not received a penny back yet 6 weeks after moving out. Please take my advice and do NOT rent with these imbeciles.

Beth · 5 December 2024

★★★★★ 5/5

Trustpilot

Great experience

Great experience, went through Aaron and signed a 3 month stay, the stay has been amazing, room service spot on, always clean, always fresh towels and everything provided, security also on weekends so extra safety, all in all been an amazing experience, highly recommend!

Warren · 7 September 2026

★★★★★ 5/5

Trustpilot

I highly recommend accommodation.co.uk

I highly recommend accommodation.co.uk. Gabriella took great care of us and helped us enormously in finding the right place to stay, with a smooth process and a team that was always attentive and available. If you’re looking for a service you can trust, you won’t be disappointed. Pedro

Pedro · 12 August 2026

★★★★★ 5/5

Trustpilot

Accommodation.co.uk and especially Dan…

Accommodation.co.uk and especially Dan have made it very easy for me to rent out my flat without too many trials and tribulations. They explain everything every step of the way and it was a very quick process, from the start to my tenants moving in was just over 2 weeks. I went with the fully managed service which leaves me with no worries if there is a problem because I know the team will have it covered.Highly recommended.

Elaine · 10 April 2024

★★★★★ 4/5

Trustpilot

Accomodation.co.uk helped with…

Accomodation.co.uk helped with renovations and marketing with really good outcomes. Brooke was very helpful but my only issue was with communication. Staff seem to be exceptionally busy with what seems like massive work loads and response times were often delayed. Time will tell about longer term management. All in all, it's so far so good!

Bunmi · 26 March 2025

★★★★★ 5/5

Trustpilot

Sammy Taylor an exceptional agent .

Sammy Taylor, impecable service !! You were the best comparing to all the others we had! I love how fast and attentive you are with us and not prioritising the revenue or commission but very very helpful and always keen to advise us on the market and best bet! This is why we always say to people to use our Sammy she is the best!when our portfolio grows more we will keepYou managing our properties and perhaps our projects in portugal soon once finalised ☺️🙏🏽🫶🏽✨

Zeanyx · 7 February 2024

★★★★★ 5/5

Trustpilot

Help with repair

Chelsea is a very helpful person who has always gone the extra mile to help me

Donna · 9 April 2026

★★★★★ 5/5

Trustpilot

Accommodation.co.uk and Scott

I recently booked my stay through Scott. I must say that he was prompt in responding to all my queries and went out of his way to assist me throughout the renting process. His attention to detail ensured that we were satisfied and everything went smoothly. I truly appreciate his thoughtfulness, which made the entire renting experience so seamless. If you're looking for excellent rental service, I would highly recommend Scott without hesitation. Thank you.

Hsuan · 9 May 2024

★★★★★ 5/5

Trustpilot

Hayley Helps New Landlord

Hayley was very helpful in answering the many questions I had as a new landlord and setting up a managed service as I live far from my rented property in London. She was quick to respond to messages and managed all aspects of marketing and tenant finding to make the experience a stress-free one.I would happily recommend Accommodation.co.uk to others based on my experience so far.

Adam · 10 August 2022

★★★★★ 5/5

Trustpilot

It’s my absolute pleasure to recommend…

It’s my absolute pleasure to recommend Accommodation.co.uk From new customer onboarding to eventual management of the property. In this regard, Richard deserves nothing but praise for going the extra mile to ensure that the tenants are happy, the property is managed and issues are resolved. Thanks Richard for always being available and taking of initiative and when I am not available to do so. Your service is much appreciated. I have no reservation in awarding this 5 star rating.

MR · 30 January 2024