Trusted Agent profile · Guildford
Verified
★★★★★
2,554 reviews across 2 platforms
Guildford, GU1 9DP
The Partnership's office in Guildford is rated 4.7 out of 5 across 2,554 reviews on two platforms.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
TrustpilotConstantly updated with progress with a…
Constantly updated with progress with a very informative and easy to use portal
Ian, thank you very much for taking the time to leave us this kind feedback. We’re so pleased to hear that you were constantly updated and kept informed throughout the purchase of your property.We’re always happy to help.Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotGreat communication
Great communication, very professional and helpful
Samuel - thank you very much for your lovely comments. Your legal team will be thrilled to read this kind feedback!We're always more than happy to help.Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotBest decision we made was going with…
Best decision we made was going with the Partnership. Fantastic overall service, efficient and responded to all our queries promptly. Will definitely be recommending them to friends and family.
Dear Sheena, We are so pleased to hear you had such a wonderful experience with Oli and Maria and felt the service was efficient and prompt throughout. Thank you so much for taking the time to leave us a review and grateful for your recommendations. Tracy HollandMarketing Manager
5/5
TrustpilotThe Partnership provided a very good…
The Partnership provided a very good service. I had to chase a couple of times, but it is a particularly busy time, I think. They were excellent at keeping me up to date.
Dear Camilla,Thanks so much for your review and pleased you had a good experience. While we are indeed busier than usual, it is important to us to keep our clients informed and provide transparency and clear communication throughout the transactions. Tracy HollandMarketing Manager
5/5
TrustpilotExcellent service
Excellent service, 5th time working with The Partnership, always professional and very supportive. I will use them again.
Dear Paul, Thank you for your awesome review! We are so pleased to have had the opportunity to work with you for the fifth time and are thrilled to hear that you were once again impressed with our professional and supportive service. Your continued trust and confidence in us is greatly appreciated - Always happy to help and here if you need us. Tracy HollandMarketing Manager
5/5
TrustpilotExcellent conveyancing service
The Partnership handled our sale of our property in a timely and highly professional manner. They kept us updated all the way through. I would highly recommend their service.
Dear Elizabeth,Thank you so much for your review. Pleased to hear you had a great experience with Laura and Abi and felt you were updated throughout. Grateful for your recommendations and happy to help. Tracy HollandMarketing Manager
5/5
TrustpilotProperty purchase
They were very professional and helpful with our first property purchase. Great service with transparent costing and easy to use online portal.
Dear Chris, Thank you for your great review. Helen and the team will be pleased to hear that you had such a great experience with your first property purchase and were happy with the service you received.Always happy to help and here if you need us. Tracy Holland Marketing Manager
5/5
TrustpilotGreat service
Great communication throughout, via the client portal and by telephone. We would definitely use The Partnership again and will recommend them to friends and family.
Thank you so much for your review, Samantha. We're pleased you had such a great experience with Mekael and Saskia and found the client portal so useful. Grateful for your recommendations and always happy to help. Tracy HollandMarketing Manager
5/5
TrustpilotEfficient Communication
We used The Partnership for a house purchase on the recommendation of our estate agent. What set them apart from past experience was the efficiency of communication from both our lawyer and her assistant.
Dear Ruth, Congratulations on your purchase and Thank you for taking the time to leave us a review. Fantastic to hear that you had a great experience with us. Thank you for your recommendations. Tracy Holland Marketing Manager
5/5
TrustpilotBest in the business!
Exceptional service and communication, just what you need when moving home. Full 5 stars from me!
Dan, thank you so much for such a lovely review! The team here are grateful that you found us to be exceptional throughout the sale of your property.We’re always happy to help.Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotI have been very satisfied with the…
I have been very satisfied with the service I have received and found all the staff I have dealt with to be friendly and efficient.
Thank you for your very positive feedback.It's very much a team effort here; from Max giving the costing, Liam organising the on-boarding, through to Nicole and Patience running the file up to exchange. Looking forward to a successful completion with Bethany this week.Tracy HollandMarketing Manager
4/5
TrustpilotManaged to get the sale through in time…
Managed to get the sale through in time before stamp duty.
5/5
TrustpilotRecommended
Thank you for making the sale process of my house so straightforward. Love the online portal, so easy to know what stage you are at and what is next. Friendly, helpful staff. Would definitely recommend The Partnership.
Dear Sharon Thank you so much for the lovely review. Delighted to hear that you love the portal and have had such a good experience with our team. Recommendations are the lifeblood of our business so obviously thrilled that you’ll be recommending us. Tracy Holland Marketing Assistant
5/5
TrustpilotExcellent and very professional service…
Excellent and very professional service from the team at The Partnership. We completed the purchase of our property on time and without any wrinkles. The Partnership come highly recommended.
Dear Michael, Thanks so much for your review. So pleased you had such a great experience with Michaela and the team. Grateful for your recommendations and happy to help. Tracy HollandMarketing Manager
5/5
TrustpilotExcellent Service and Communication
Good Service and having the information available on the portal was a real help.Always quick to respond and nothing was too much trouble.Thank youCliff and Shirley Winckless
Dear Cliff and Shirley,We are pleased to hear you had such a pleasant experience with Jazdeep and Sulaiman and that you liked our online portal and the transparency it provides. Thanks so much for taking the time to leave us a review, we're always happy to help.Tracy HollandMarketing Manager
5/5
TrustpilotHigh quality and efficient service
I have been very impressed with The Partnership in what was a relatively complex purchase. Quick to respond to my requests and good communications. The team were patient, thorough and understood my requirements. The Partnership website is particularly good.
Good morning MikeThank you so much for leaving a review for us on Trustpilot.I am delighted that your experience with us has been positive and we work hard to keep our response times as short as possible as we believe this helps your transactions proceed more smoothly and successfully!I am glad you liked our website, we shall be making some changes to it soon so hopefully it will be even better!With kind regardsNatalie
5/5
TrustpilotDealing with The Partnership has been a…
Dealing with The Partnership has been a pleasure. In very difficult (covid) circumstances the team at The Partnership were professional, approachable and kept the sale on track. I would not hesitate to recommend them.
Dear LucyThank you for your fantastic feedback - yes - this latest challenge has certainly pushed us to the limits of flexibility - so pleased that we could ensure that your transaction went through.Peter AmbroseManaging Director
5/5
TrustpilotVery professional
Very professional, solution oriented and communicative service.
Duygu - thank you kindly for this great feedback. Your legal team will be delighted to read your comments!We're always happy to help.Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotThe selling of flat
They kept us well informed during the whole process
Peter - thank you so much for this kind review. Pleased to hear that you were kept up-to-date throughout!We're always here if you need us.Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotThoughtful and professional
Helpful, prompt, professional and friendly service. We had quite a few difficulties trying to complete due to serious illness - the staff were really thoughtful and kind and made the experience as stress free as possible. Excellent!
Dear Ms Forrester, Thank you very much for the lovely review, we are thrilled with this feedback. Happy we could help.Regards Tracy Marketing Assistant
5/5
TrustpilotThe solicitors are very thorough and…
The solicitors are very thorough and supportive.
Thank you for this great feedback Aletta. It's wonderful to know you felt supported by your legal team throughout the transaction!We're always here to help.Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotProfessional and in record Time.
Professional. Great correspondence and very supportive. smooth all through and very transparent.
Thank you Kelvin for leaving us this kind review. Laura and Joseph will be thrilled to hear they were professional and very supportive throughout the process. It's amazing to see transaction go through so quickly!Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotWe found them excellent
We found them excellent. The portal was easy for correspondence and helped us understand all the process at each stage. Loved seeing the progression of the sale using the portal summary. The solicitors were very helpful and efficient.
Good morning LisaThank you very much for taking the time to leave us a lovely review on Trustpilot.I am very happy that your experience with The Partnership has been so positive. I am delighted that our new secure client portal has been so beneficial to you too. We do believe that it gives all our clients a really clear, live picture of how your transaction is progressing. Keeping you in control is so important during what can be rather a stressful time!I will pass your feedback to your legal team who are delighted to be working with you.Kind regardsChantal
1/5
Trustpilotincompetent…
This company seemed to be incompetent in dealing with our case from the start will never use them again
Dear KatrinaWe are truly mystified by your comments - Aurelia and Holly are devastated by your feedback.We were aware of your frustrations with the management company for not providing the information that was asked for, but we just cannot comprehend how you have come to the conclusion that this made us incompetent.Clearly you were not happy with our service, and I can only apologise.Peter AmbroseManaging Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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