Trusted Agent profile · Guildford
Verified
★★★★★
2,554 reviews across 2 platforms
Guildford, GU1 9DP
The Partnership's office in Guildford is rated 4.7 out of 5 across 2,554 reviews on two platforms.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
4/5
TrustpilotOnce Vaishali and Praad took over my…
Once Vaishali and Praad took over my case everything went quickly and smoothly, always available to talk over things. Lovely ladies thank you so much.
Thank you for your review, Joanna. We are pleased to hear you had a good experience with Vaishali and Prab and everything went smoothly with your purchase.Always happy to help. Tracy Holland Marketing Manager
4/5
TrustpilotOverall the experience was very good…
Overall the experience was very good but I felt that they sent a weekly email saying it was all running smoothly before even checking any emails that I had sent in.
Dear Sheila,Thank you so much for your review and feedback - we're pleased to hear you had a good experience overall. Always happy to help. Tracy HollandMarketing Manager
5/5
TrustpilotEasy to use portal and responsive but…
Easy to use portal and responsive but very patient staff.
5/5
TrustpilotSolent Pines sale of our mama's flat
The company kept in touch with all 3 of us throughout this "tedious" process and were extremely informative.
Laraine, thank you for leaving us this kind review. We are so pleased to hear that the team here gave you such a good experience throughout the sale of your Mother’s flat. It can be a tedious process but we’re glad to know Aurelia and Holly kept you informed.We’re always happy to help.Illy Hanbury-Hughes, Marketing Assistant
4/5
TrustpilotVery efficient service
Very efficient service, always friendly and quick to respond. Only marked down to a 4 as I'm over 70 and struggled sometimes using the portal (not the portal's fault!)
Thank you for your review and feedback, Sarah.We're delighted you found the service efficient and the team friendly and helpful throughout. Michaela will be pleased.Tracy HollandMarketing Manager
5/5
TrustpilotGreat experience
My experience from start to finish was excellent with The Partnership. I was kept informed about what was going on and can’t recommend them highly enough. Thank you very much
Thank you so much Julie for your very kind words!I know that Aurelia, Holly and Tom will be delighted to read this - so glad that we were able to get your sale over the line.Tracy HollandMarketing Manager
4/5
TrustpilotEfficient service
Very efficient but would have liked some more contact via phone rather than all over email. A phonecall can often give a more personal touch, which can sometimes prove helpful and/ or reassuring.
Dear Sarah,Thank you so much for your review and feedback. We are pleased you had a pleasant and efficient experience with our team. Always happy to help. Tracy HollandMarketing Manager
5/5
TrustpilotOrganised, great communication
I've used the Partnership for a couple of transactions now and have had a very positive experience. Their systems are set up so they communicate well and often, and are very transparent about how they're pushing the transaction forward. I would wholeheartedly recommend them.
Good morning SophieThank you very much indeed for your kind review, recommendation and for using The Partnership's services once again.I am glad that our transparency and communications gave you peace of mind and I will pass your feedback to your solicitor who will be delighted they could helpWith kind regardsNatalie
4/5
TrustpilotGood Service
Fairly easy and the online system works well if a little unipersonal. I would say that you need to ensure you have all the information for the sale or purchase which will make the process easier.
Dear Dave,Thank you so much for taking the time to leave us a review and feedback. Pleased to hear that you had a good experience. Tracy HollandMarketing Manager
5/5
TrustpilotThe partnership made it so easy for me
The partnership made it so easy for me. Always professional, friendly and polite. Kept me up to date with all that was going on. Gave good solid advise where it was needed. Highly recommend
Dear Anne, Thanks so much for your review. Pleased to hear you found Roksana and the team professional, friendly and polite. Greatful for your recommendations. Tracy HollandMarketing Manager
4/5
TrustpilotIn general found them very responsive
In general found them very responsive, however, they are obviously very busy.
5/5
TrustpilotFast response at every stage of my sale…
Fast response at every stage of my sale and purchase. Portal enabled me to see exactly where my case was at and the live statement enabled me to keep my budget in check.
Dear Jill, Thanks so much for your review. We are so pleased to hear you've had such a pleasant experience with Mandeep and Poonam and found the portal so useful. Happy to help. Tracy HollandMarketing Manager
5/5
TrustpilotManpreet helped us with our first…
Manpreet helped us with our first property purchase. She was very helpful and easy to talk to, and handled some rather difficult sellers on the other side! Would highly recommend, and the firm's rates are extremely competitive.
Dear MH, Thanks so much for your review. Congratulations on your first purchase and so pleased you had such a good experience. We are very grateful for your recommendations. Tracy HollandMarketing Manager
5/5
TrustpilotBrilliant and efficient service from…
Brilliant and efficient service from the partnership from start to finish. Their online portal and their solicitors are so efficient even when we drove them mad with our constant enquiries.We are recommending their services to all our friends and family!
Dear Karina,Thank you so much for the lovely review. It's always fantastic to receive great feedback about our portal and we are really pleased that you experienced brilliant service from our team throughout your transaction.We really appreciate you recommending us so thank you once again.Tracy HollandMarketing Assistant
5/5
TrustpilotThis is the second time we have used…
This is the second time we have used the partnership and I can't recommend highly enough. Calm, professional and efficient. Exactly what you need when buying and selling property.
Thank you so much for your lovely review, Mark. We're so pleased to hear you've had another great experience with us and found the team calm, professional, and efficient. Happy to help and here if you need us. Tracy HollandMarketing Manager
4/5
TrustpilotDashboard and correspondence were…
Dashboard and correspondence were great. Sometimes could have provided clearer details on exactly what was happening but overall really good service
Rhidian - thank you for taking the time to leave a review. We do try our best to keep everyone updated but clearly there's always room for improvement.Delighted that you were happy overall.Tracy Holland, Associate Director, Sales & Marketing
5/5
TrustpilotBy far the best conveyancing service we …
By far the best conveyancing service we have ever received. Constant updates as to the progress of our sale/purchase & any emails were always answered within a few hours. The whole process was as smooth as we could have hoped for. Highly recommended.
Good morning MarkThank you for taking the time to leave us a lovely review!I am delighted that you have had such a positive experience with The Partnership. We do believe that swift and transparent communication does make for quicker, smoother transactions and I am pleased that this has been the case with you.I will pass your feedback to your legal team and do please let me know if there is anything I can do for you at this stage.Kind regardsNatalie
5/5
TrustpilotThe Partnership team dealt with both my…
The Partnership team dealt with both my purchase & sale which was an excellent decision in getting my completion to a quick satisfactory result. They were all very pleasant & helpful to deal with.
Thank you so much for your positive comments, Gill.Absolutely delighted to se that you purchase went through successfully and look forward to your sale going to completion as well.Peter AmbroseManaging Director
5/5
TrustpilotEasy to work with
Easy to work with, very good portal which is simple to navigate. Prompt replies to any questions and always keeping us up to date on the progress of the situation.
Thank you Piers - delighted that you are happy with the responsiveness from Mandeep and Dominique.We do try our best to respond quickly and our portal seems to go down well with our clients - thank you!Tracy HollandMarketing Manager
5/5
TrustpilotNo Complaints
Used the partnership for 2 house purchases, 1 house sale, some legal documentation - and never had anything to complain about. Obviously customers always want things done sooner than is physically possible, but otherwise have always had good experiences.
Dear Tom,Thank you for the really positive feedback. It is really fantastic to hear that you have used us a few times and that you always have a good experience. Hope to see you again soon.Tracy HollandMarketing Manager
5/5
TrustpilotIncredibly thorough and attentive set…
Incredibly thorough and attentive set of solicitors to help me with my flat sale. Thanks so much.
Antony, thank you very much for your kind words! We’re so pleased to hear that Dominique and Christina were incredibly thorough and attentive throughout the sale of your flat.We’re always happy to help.Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotA conveyancing team for the 21st centry…
A conveyancing team for the 21st century. Very professional and so easy to keep in contact through their secure log in process.If we move again I would use them again and we will recommend to family and friendsPeter and Tanya Booth, Fetcham
Dear Peter and TanyaThank you very much indeed for your endorsement of the efforts everyone here goes to try and and make the process as transparent and effective as possible. We have invested a lot of effort in our technology and we believe that it's vital to help our clients know what is going on and also to keep them safe.Thank you very much again and so pleased we could help.Peter AmbroseManaging Director
5/5
TrustpilotExcelence !!!!
The Partnership helped me a lot for easing this complex purchase process. They have amazing response timing on all queries.
Thank you Bogac for your positive feedback. Abi and Ellie will be so pleased to read this review. We are always so glad to hear about amazing communication, especially on the more complex transactions.We're always happy to help.Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotGreat access to all documents and…
Great access to all documents and correspondence throughout the process. Always someone available to take calls.
Deborah, thank you very much for writing this kind review. We’re so happy to hear that the process of selling your property was made simple with great access to documents and correspondence throughout.We’re always happy to help.Illy Hanbury-Hughes, Marketing Assistant
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. The Partnership hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Guildford.
