Trusted Agent profile · Guildford
Verified
★★★★★
2,554 reviews across 2 platforms
Guildford, GU1 9DP
The Partnership's office in Guildford is rated 4.7 out of 5 across 2,554 reviews on two platforms.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
TrustpilotCalm pair of hands
Cool, calm and collected. Handled our stresses really well and delivered a great service. Thank you!
Jason - thank you so much for your five stars. It's wonderful to hear that the service you received from Laura and the team was so great throughout the sale of your property!We're always here if you need us in the future.Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotEfficient and friendly
Efficient, responsive and friendly throughout the property sale process. The Partnership portal communication system was clear, easy to navigate and kept us up to date at every stage of the sale.
Thank you for your great review, Julia.Delighted you found the team efficient, responsive, and friendly throughout. Sophie and Abigail will be pleased to hear it. Always happy to help. Tracy HollandMarketing Manager
5/5
TrustpilotAs first time buyers with no experience …
As first time buyers with no experience of conveyancing the house buying process was daunting but The Partnership made everything understandable with the excellent portal and regular updates and explanations. Our solicitor and her team were friendly and helpful and always available. Can't recommend highly enough!
Good afternoon HenryThank you so much for taking the time to leave us a lovely review on Trustpilot.The conveyancing process can be rather daunting and I am delighted to hear that The Partnership has been able to offer you the support you need to keep you in control of your transaction.Do please let me know if I can be of any further assistance at this stage.Kind regardsChantal
5/5
Trustpilotexcellent and efficient service
The Partnership have now handled two property transactions for us. Their service is excellent, transparent and very easy to deal with. Emails and calls are always dealt with promptly and efficiently, and we always felt that we were fully informed throughout every stage of the process.
Dear Mr ThomsonThank you so much for taking time to leave us a review on Trustpilot.I am delighted that your experience with The Partnership has been so positive and you felt you had control throughout your transactions.Do let me know if I can be of any further assistance at this stage.Kind regardsChantal
5/5
TrustpilotFantastic service.
Fantastic service.Max score all around, and cannot fault them at all.
Darryl - thank you so much for this great review. We're so pleased to hear you received nothing but fantastic service from Aurelia and Liam throughout your transaction!We're always here if you need us again in the future.Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotClear transparent communication and the…
Clear transparent communication and the online portal is an excellent way to communicate and view files and statements.
5/5
TrustpilotGreat service
Great service, very efficient and professional throughout the whole process. We used the Partnership twice - to purchase and to sell our houses. They were brilliant and on top of every enquiry/answer. Highly recommend this company!
Dear Olga, Delighted you had a pleasant experience with Helen and the team and felt the communication was great throughout. Grateful for your recommendations and happy to help. Tracy HollandMarketing Manager
5/5
TrustpilotGreat team, easy online collaboration
I was at first worried about conducting all of my conveyancing on-line. However, the portal used by the Partnership and their supportive employees really make the whole process tolerable and sseamless. Thank you for getting us through our prolonged sale.
Dear Kevin, Thanks so much for your review. Really great to hear that the communication and reassurance by our team made this less stressful for you. The portal is great but the team are always available to speak to. Happy to help. Tracy HollandMarketing Manager
5/5
TrustpilotThe partnership were great to work…
The partnership were great to work with, very efficient, friendly and kept me up to date throughout the process. Would highly recommend
Samuel, thank you very much for your kind words. Aurelia and Holly will be delighted to know they were efficient and friendly throughout your transaction.We are grateful for your recommendations and are always happy to help.Illy Hanbury-Hughes, Marketing Assistant
1/5
TrustpilotThe company knows very well what wrong.
The company knows very well since we submitted a complaint to them.
5/5
TrustpilotExcellent service
Excellent service, easy instructions to use the portal and making the process as simple as possible, The Partnership was recommended to me by my daughter and I would definitely recommend them too.
Dear Janet, We are delighted you had such a pleasant experience with Erim and the team. Thank you so much for your lovely Trustpilot review. Grateful for your recommendations and always happy to help. Tracy Holland Marketing Manager
4/5
TrustpilotThe use of the portal was a very quick…
The use of the portal was a very quick and efficient way of communication and sending any required documentation.
5/5
TrustpilotWe had complicated buyers
We had complicated buyers, which drove us mad, but we The Partnership worked it out well in the end.
3/5
TrustpilotFriendly and helpful throughout and the…
Friendly and helpful throughout and the online portal was a useful tool, however not particularly forthcoming with information and had to chase, confusion over some queries that had been raised which led to delays and more expensive than other firms.
Dear TomThank you for your positive feedback about us being positive and friendly - even in these, the most of challenging of circumstances, we do pride ourselves on our service.The current climate is particularly challenging, with more deals taking much longer to go through, which, unfortunately, does result in us not being able to deliver our usual level of proactivity that we have built our reputation on.We are indeed more expensive than other firms and more cost effective than others.Peter AmbroseManaging Director
4/5
Trustpilotgood service
good service with the partnership and in particular ash hodson who has been very knowledgable in assisting me and my family. i would use again many times and will always come to ash if i need to in the future. great work.
Dear Askalet, Thank you very much for leaving us a review. Ash and the team will be thrilled to hear your kind words, so I will of course pass them along. Its fantastic to hear that you've had such a positive experience and that you would be happy to use us again in the future. Tracy HollandMarketing Manager
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. Helpful and friendly staff, always available to assist with any queries without delay.
Diljinder - thank you so much for taking the time to leave us this lovely review! It's amazing to hear that the service was great from start to finish. Dominique and the team will be thrilled to know they were helpful and friendly throughout the process.We're always happy to help.Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotKept in touch throughout
Kept in touch throughout. Allowed me to involve my mum with some of the conversations so she could explain. Was very handy. Dealt with seller issues on my behalf. Will definitely recommend
Thank you so much for your lovely review, Bernadette. We're delighted you found the team so communicative and proactive throughout - Mandeep and the team will be pleased to hear it. Grateful for your recommendations and always happy to help. Tracy HollandMarketing Manager
5/5
TrustpilotKeeping me posted on all developments…
Keeping me posted on all developments re the purchase of the property. Courteous and to the point correspondence. Prompt attention at all times.
Christine, thank you so much for this lovely review. We do make sure that our clients are kept informed as much as possible. Abi, Ellie and Anastasia will be so happy with this great feedback.Illy Hanbury-Hughes, Marketing Assistant
4/5
TrustpilotThe partnershp conveyancing/solicitor…
The partnershp conveyancing/solicitor and assistant were helpful; although in my experince somewhat slow and not pro-active, thereby longer to completion. Any way, all is well that ends well.Best wishes.
Thank you for your review and feedback, Balaji.Delighted to have been able to assist with your sale. Always happy to help. Tracy HollandMarketing Manager
5/5
TrustpilotThe whole process was excellent from…
The whole process was excellent from The Partnership from start to finish. Well organised, great experience and personal communication and the online portal gives a huge amount of additional peace of mind. Throughout the process, they were extremely professional. Highly recommend to any home buyers.
Thank you very much indeed for your really positive feedback, Ollie.We are really pleased that our combination of online portal and personal service reduced the stress levels involved. Really glad that we could help you.Peter AmbroseManaging Director
5/5
TrustpilotExcellent communication
Excellent communication and interface with the client. Efficiency.
Pawel - thank you so much for your five stars! Amazing to hear how pleased you are with your transaction.We're always here if you need us!Illy Hanbury-Hughes, Marketing Assistant
4/5
TrustpilotAt first I was not keen on the Portal…
At first I was not keen on the Portal way of corresponding and rarely spoke to a Solicitor.However, I did get used to it with the aid of my grandson.
Thank you for taking the time to leave us a review and feedback on your experience, Barbara. We're happy to help and here if you need us. Tracy HollandMarketing Manager
5/5
TrustpilotExcellent solicitors who are efficient…
Excellent solicitors who are efficient and resourceful. The whole process was done on line and proved easy and stress free. I would go as far to say The Partnership is one of the best I have ever used. 100% recommended.
Dear Samuel, Really great to hear you had an easy and stress free transaction. Thank you for your lovely feedback and kind words. We are so grateful for your recommendations. Tracy HollandMarketing Manager
5/5
TrustpilotA great service
A great service, the partnership is really efficient have great communication and always quick to answer your question or explain the process. Will use them again if needed in the future.
We are so pleased to hear you had such a great experience, Tamara.Leah and the team will be delighted. Thank you so much for your lovely review. Happy to help and here if you need us. Tracy HollandMarketing Manager
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