4/5
TrustpilotThe Partnership good to work with but……
We found The Partnership good to work with. They acted on our behalf for the sale and purchase of our properties.
Trusted Agent profile · Guildford
Verified
The Partnership Guildford reviews
★★★★★
2,554 reviews across 2 platforms
Guildford, GU1 9DP
The Partnership's office in Guildford is rated 4.7 out of 5 across 2,554 reviews on two platforms.
Reviews
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent service
It's been a pleasure working with the team at The Partnership in our recent property purchase. We especially value the regular update, their promptness in responding to our queries and the transparency provided through the client portal. We'd highly recommend their services.
Agent replied · 16 October 2024
Dear Thuy Linh,Thank you so much for taking the time to leave us a great review. Delighted to hear you were impressed with the service you received from Michaela and the team and that you found the portal so useful. Grateful for your recommendations and always happy to help. Tracy HollandMarketing Manager
5/5
Trustpilotvery helpful and proffesional in…
very helpful and proffesional in updates and advise
Agent replied · 15 October 2024
Andrew - thank you so much for your lovely review! It's fantastic to hear that your team were so helpful throughout your transactions.We're always more than happy to help!Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotA job well done!!
The team are energetic and proactive in what is very often a stressful time to ensure the process is handled in an effective and efficient manner with the client at the centre. The transparency of the system is a real bonus.
Agent replied · 16 October 2024
Dear MikeThank you for your great feedback - lovely to see both you and Shirley were both so happy with our service.We genuinely do put our clients at the heart of what we do - it takes a lot of work and commitment from the entire team and putting everything on the portal does mean that we have to ensure that everything is accurate and up to date - no mean feat!Best of luck with your completion later this month.Peter AmbroseManaging Director
5/5
TrustpilotThey're absolutely excellent
They're absolutely excellent. Straight-dealing, communicative, timely. Can't recommend them enough
Agent replied · 15 October 2024
Gavin - thank you so much for your five stars! We're so pleased to hear you had such a good experience working with us.We're thankful for your recommendations and are always happy to help.Illy Hanbury-Hughes, Marketing Assistant
1/5
TrustpilotAVOID AS HELL
AVOID at any cost , Charged me £1000 for fell through sell also incompetent and not proactive overall poor service.
Agent replied · 15 October 2024
Dear Isabel,We are sorry for the frustration you encountered during your transaction. We are disappointed that your experience did not meet expectations.Tracy HollandDirector of Sales and Marketing
4/5
TrustpilotHighly recommend
Highly recommend. Great service, completed our deal in a short time despite very busy times. Only concern was that all the checks that could've been done sooner were at the end leading to lots of back and forth at the last minute.
Agent replied · 16 October 2024
Dear Girinker, Thank you so much for your review. Great to hear that you had a pleasant experience and that we managed to get this through quickly for you. We appreciate all feedback and will certainly take your comments on board. Tracy HollandMarketing Manager
5/5
TrustpilotHighly recommended
Our experience with the partnership was one of excellence, nothing was too much trouble, it didn’t matter how many times we asked a question they were always very patient and always had time for us. They were very thorough with all the paperwork and we would definitely recommend them.
Agent replied · 16 October 2024
Good morning JohnThank you so much for taking the time to leave us a lovely review on Trustpilot.i am delighted that your experience with The Partnership has been so positive.Buying and selling a property can be stressful and complex and I am happy that we were able to keep you feeling confident and supported throughout your transaction with us.Do please let me know if I can be of any further assistance at this stage.Kind regardsChantal
5/5
TrustpilotVery smooth process
Very smooth process. The online portal is great and gives peace of mind seeing all the steps steadily completed. As it was my first ever house purchase, it was helpful to see the roadmap. Everyone at The Partnership was very responsive. Highly recommended!
Agent replied · 16 October 2024
Dear Kimberly, Thank you for taking the time to leave us a review on Trustpilot. Congratulations on your very first purchase! The portal is certainly a great tool for keeping you updated and informed -thrilled to hear that you liked it and found it so useful. Very grateful for your recommendations. Tracy HollandMarketing Manager
5/5
TrustpilotThe Partnership were extremely helpful
The Partnership were extremely helpful, answered all my queries quickly and helped my move go very smoothly.
Agent replied · 15 October 2024
Ian - thank you very much for your kind words! Delighted to hear that your team were so helpful throughout the sale of your property.We're always here if you need us.Illy Hanbury-Hughes, Marketing Assistant
4/5
TrustpilotGreat team
Great team, readily available for discussion of issues backed up by a good portal for recording and sharing information and progress.
5/5
TrustpilotExcellent Firm
As an estate agent, I am in frequent communication with The Partnership. They have always delivered a high quality service to my clients and go above and beyond to meet their needs. Kelly, in particular, has been extremely helpful and is always a pleasure to deal with.
Agent replied · 16 October 2024
Dear Halima Thank you very much for the great review. Kelly will be delighted with this feedback. We look forward to working with you more in the future. Tracy Holland Marketing Assistant
5/5
TrustpilotProactive and speedy
Very speedy lawyers. The moment I put an email in their portal, usually within 2-3 mins I get a call. Incredibly professional, and are excellently proactive!
Agent replied · 15 October 2024
Thank you so much for taking the time to leave us with such positive feedback Sanyia. I’m so pleased that you found the team here to be so professional and proactive throughout your purchase! It’s always great to see transactions get across the line in just over a month.Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotThe accessibility of the team
The accessibility of the team, at a time when conveyancing firms are very busy. Our solicitor and paralegals were always quick to respond to queries and we always felt supported.
Agent replied · 15 October 2024
Thank you so much for your great review, Elisabeth.We are so pleased you had such a great experience and felt supported throughout. Happy to help and here if you need us.Tracy HollandMarketing Manager
5/5
TrustpilotMy experience from beginning to end was…
My experience from beginning to end was smooth and informative. The client portal is great and all the staff were very helpful and friendly.
Agent replied · 15 October 2024
Matt, thank you very much for leaving us with this great feedback. It’s wonderful to hear that your experience with our team and with our client portal was so smooth from start to finish.We’re always happy to help.Illy Hanbury-Hughes, Marketing Assistant
5/5
Trustpilotgreat help kept up to date on purchase…
great help kept up to date on purchase as it progressed lovely helpful people to deal with no more to be said the partnership are truly a good partnership to deal with on the process of buying your home
Agent replied · 15 October 2024
Dear Sylvia,We are delighted you had a good experience with us and found Amna and the team so helpful. Grateful for your feedback and thank you so much for taking the time to leave us a review.Tracy HollandMarketing Manager
5/5
TrustpilotFantastic support and constantly online…
Fantastic support and constantly online and phone help, you're fantastic guys,from the first minute until we recived the keys,thanks!!
4/5
TrustpilotThe portal was easy to use and useful…
The portal was easy to use and useful for monitoring the process. The team were responsive and professional. Would use The Partnership again.
Agent replied · 15 October 2024
Thank you very much Andrew for taking the time to leave us this lovely feedback. Erim and Kaitlin will be delighted to hear you found them to be so responsive and professional throughout the process. We so glad to know our client portal was useful to you as well!We’re always happy to help.Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotPurchase and Sale
The Partnership have been excellent in all aspects of our sale and purchase putting our minds at rest during some stressful moments as I suspect happens frequently during sale and purchase of property, but we have had support all the way and can highly recommend this firm of Solicitors!
Agent replied · 16 October 2024
Good morning JeffThank you so much for your review. You are quite right when you say that buying and selling homes can be a stressful process! I am delighted to hear that The Partnership was able to guide you through your process and give you peace of mind along the way. With kind regardsNatalie
5/5
TrustpilotExcellent service
Excellent service. Very prompt responses to any of our queries and a fast turnaround on actions and the overall work. The portal provides an excellent way to submit and store all the documentation and then access this later on when needed.
Agent replied · 16 October 2024
Dear David,Thank you so much for taking the time to leave us a great review on Trustpilot. Delighted to hear that you had such a great experience and found the team prompt and responsive. Happy to helpTracy HollandMarketing Manager
5/5
TrustpilotThank you for a stellar service and support.
Amazing service, clear and concise communication, very easy portal for documentation, regular updates, knowledgeable and super-friendly team - all in all - makes what is generally a very stressful transaction an easy one to work through.
Agent replied · 15 October 2024
Dear Nishant,Thank you so much for your great feedback and for taking the time to leave us this review on Trustpilot. Jazdeep, Sulaiman and Liam will be delighted to hear it. Always happy to help. Tracy HollandMarketing Manager
5/5
TrustpilotAn excellent company
An excellent company. They kept in touch throughout the whole process and answered our queries politely and quickly.
5/5
TrustpilotOutstanding experience with The…
Outstanding experience with The Partnership; the online system was extremely helpful and informative and I never felt out of the loop. I cannot recommend enough!
Agent replied · 15 October 2024
Thank you so much for taking the time to leave us this kind review Maathu! We are so pleased you found our client portal to be helpful and informative. We are grateful for your recommendation and are always glad to help.Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotEfficient and effective service
The Partnership provided an efficient service throughout the purchase process. The online portal was easy to use and I was able to speak to my solicitor on the phone when I needed to.
Agent replied · 15 October 2024
Thank you for your lovely review, Marcus.Delighted you were happy with the service you received throughout the process of your purchase. Always happy to help and here if you need us. Tracy HollandMarketing Manager
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