Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCalm, professional, knowledgeable and efficient
Calm, professional, knowledgeable and efficient. The sale of our mothers family home seemed very straight forward. No unnecessary phone calls - the prompt contact via the portal worked very well.I have worked in the property business for almost 20 years. I was impressed with The Partnership and would highly recommend.
Carol · 6 September 2018
Agent replied · 16 October 2024
Dear CarolThank you very much for taking the time to leave a message here. These reviews are really important to our business and we appreciate the feedback. So glad that we could help.Regards Tracy Marketing Assistant
★★★★★ 3/5
TrustpilotImprovement on action items and ETA required
Weekly updates were good but needs improvement on conveying actions from customer and providing rough ETAs. I kept on asking for expected time it might take for some HTB changes but never got a response.
Harsh · 22 July 2022
Agent replied · 15 October 2024
Thank you for your feedback - yes - I agree that we need to make our client tasking model more sophisticated. Currently we drive through through a standard email paradigm, as people understand this but we are investigating alrernative strategies.In terms of timescales - we wish we could be more concrete but unfortuanately, like everyone involved in conveyancing - it's simply not possible to give cast iron guarantees.Peter AmbroseManaging Director
★★★★★ 5/5
TrustpilotThank you so much for your helpful…
Thank you so much for your helpful service. Your regular updates assisted in lowering my stress levels. House buying and selling is rarely straightforward. You have made it so much easier. Wish we had more houses to sell. Alas…….Lorna de Smidt
Lorna · 2 September 2021
Agent replied · 15 October 2024
Dear Lorna, Thanks so much for your review. Pleased you had a good experience with Oli and Maria and felt the process was less stressful due to the regular updates you received. Always happy to help. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotEfficient and Transparent
The Partnership were fast moving and we managed to get house purchase done in less than two months - highly recommended!
Paulius · 20 April 2025
★★★★★ 5/5
TrustpilotHouse Sale
Professional service with clear communication throughout the process. Well done!
Mary-Anne · 9 June 2024
Agent replied · 15 October 2024
Mary-Anne - thank you for your lovely comments! Your team will be delighted to know you found them to be professional and communicative during your sale.We're always here if you need us!Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotA very satisfyed client
Great team of professionals and timely advice.
Izaro · 23 September 2025
★★★★★ 5/5
TrustpilotHaving used a number of different…
Having used a number of different conveyancing law firms I have to say this company are the best. Efficient, responsive and keep you informed at all times. Two months from engagement to completion on a leasehold property is in my view very good and will definitely use them again
Paul · 15 March 2019
Agent replied · 16 October 2024
Dear PaulThank you very much for taking the time to leave us this awesome review. We are thrilled that we made such a good impression and that we managed to get your deal through in such a short time. Always happy to help :)Tracy HollandMarketing Assistant
★★★★★ 5/5
TrustpilotGreat service , would recommend!
They were great with keeping us informed about the process and also were always available for any questions we had. Overall a smooth experience. Thank you!
Shruti · 1 June 2023
Agent replied · 15 October 2024
Thank you very much Shruti for your kind words. Catherine and Matt will be delighted to hear that they got your transaction across the line smoothly.We’re always more than happy to help.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 4/5
TrustpilotProfessional
Professional, high technology approach, well organised, am satisfied with the standards of their work maybe they should keep the same team following the entire deal through, as I had a couple of changes. I suppose it was their summer rota. Overall happy and good pricing.
Anna · 24 September 2020
Agent replied · 16 October 2024
Dear Anna, Thank you for your review and pleased to hear that you were satisfied with our service and pricing. Always happy to help, Tracy HollandMarketing Manager
★★★★★ 4/5
TrustpilotAlthough the process was unbearably…
Although the process was unbearably long I felt that The Partnership were very professional and efficient.
Lenworth · 7 February 2024
Agent replied · 15 October 2024
Lenworth - thank you for taking some time to leave us this great feedback! We're so pleased to know you found your team to be professional and efficient throughout. We're always happy to help!Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotGreat service
Fantastic service. So useful to see everything online and find out at a glance which queries had been raised and what the responses were. The weekly update was very useful too. I shall recommend The Partnership to everyone I know.
Treetops · 22 October 2021
Agent replied · 15 October 2024
Dear Nicola,Thank you so much for your review. We are so pleased you had such a great experience with Laura and Abi and found the weekly updates so useful. Grateful for your recommendations and happy to help. Tracy HollandMarketing Manager
★★★★★ 4/5
TrustpilotOverall positive experience
Overall positive experience. Responsive and helpful.
Angela · 14 August 2024
Agent replied · 15 October 2024
Angela - thank you for your review! We're glad you had a great experience with our team! If you need to use our services again, please get in touchWe're always happy to help!Jamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. The client portal makes communication and document exchange very easy and efficient. When I did need to speak to someone the right person was always available and able to swiftly resolve any queries that I had. Worth every penny and I would thoroughly recommend.
Jason · 11 April 2018
Agent replied · 16 October 2024
Good afternoon JasonThank you so much for taking the time to leave us a lovely review on Trustpilot.I am delighted that your experience with The Partnership has been so positive. We have worked hard on our secure client portal and whilst it offers technology to speed up the conveyancing process I am thrilled that we were able to match that with human contact!Do please let me know if I can be of any further assistance at this stage.With kind regardsChantal
★★★★★ 5/5
TrustpilotVery happy with the Partnership and great website
Very happy with the Partnership. They have a useful website which make it easy to follow what is happening. I will use them again.
Timmy · 20 July 2023
Agent replied · 15 October 2024
Thank you very much Timmy for leaving this lovely feedback. We're so pleased to hear you were happy with the service you received throughout your transaction and it's great to know you found our client portal useful!We look forward to working with you again in the future!Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotVery friendly
Very friendly, easy to contact, efficient. This is the second time we have used The Partnership and we would thoroughly recommend them!
GILLIAN · 1 April 2025
★★★★★ 5/5
TrustpilotThe online communication portal used by…
The online communication portal used by The Partnership is excellent. The fees charged when our sale fell through at the last minute were fair. The team were helpful, responsive and answers all enquiries, no matter how minor, to the best of their abilty.
Padraig · 19 February 2021
Agent replied · 16 October 2024
Dear Padraig,So pleased to hear that you liked the portal and found the team helpful and responsive. Thank you for taking the time to leave us a great review. Always happy to help,Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotExcellent company - highly recommend
Excellent communication, efficient, friendly and professional. Highly recommended the partnership!!! Wonderful people - thank you for all your help and making the purchase of our new home a little less stressful.
Janine · 3 December 2022
Agent replied · 15 October 2024
Thank you so much for your review, Janine.We are pleased you had a good experience with Michelle and found the team communicative, efficient, and friendly throughout. Always happy to help.Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotThe Partnership review
The Partnership handled both the sale of our home and the subsequent purchase of a property. The firm provided an excellent service on both transactions. The portal is easy to use and keeps all the relevant communication and supporting documents in one place. I would certainly use the firm again.
Robin · 11 December 2017
Agent replied · 16 October 2024
Good afternoon RobinThank you so much for taking the time to leave us a review on Trustpilot.I am delighted that your experience with The Partnership has been so positive.We work hard on the development of our secure client portal. We believe that the transparency and speed it delivers allows us to complete our clients' transactions faster. Do please let me know if I can be of any further assistance at this stage and when you are next ready, we would of course, be delighted to work with you again.With kind regardsChantal
★★★★★ 5/5
TrustpilotFrom start to finish a great team
From start to finish a great team. They helped us with our house sale, and also the purchase of our new home. At times it was stressful, considering the times we are in, but understandable. Great team work, keep it up guys.
Egerton · 24 April 2021
Agent replied · 16 October 2024
Dear Egerton, Thanks so much for your great review. So pleased to hear that you chose to go ahead with us and have had a great first experience. Delighted that you've felt informed by the team throughout and would consider using us again for any of your future transactions. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotProfessional
Professional. Easy to deal with - great communication- always know what’s happening would not hesitate to recommend to anyone.
Sumanta · 16 November 2023
Agent replied · 15 October 2024
Thank you very much for your kind words Sumanta. It's wonderful to hear that everyone in the team was professional and easy to deal with throughout your transaction.We're grateful for your recommendations and are always happy to help.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotExcellent Service
I have just completed on the sale of a maisonette back to the local authority, with ‘The Partnership’ acting on my behalf.They were extremely efficient and professional throughout, despite the buyer, the London Borough of Lambeth, causing them no end of problems throughout the transaction. Highly recommended!
Anthony · 4 October 2019
Agent replied · 16 October 2024
Dear Anthony,Thank you very much for taking the time to leave us a review. We pride ourselves on professionalism and efficiency and I am delighted that you were so happy with our service.Thank you for your recommendation and delighted we could help.Tracy HollandMarketing Assistant
★★★★★ 5/5
TrustpilotVery efficient communication
Very efficient communication through their portal, they always kept in touch and kept us up to date with the progress of the sale.
Mrs · 31 July 2023
Agent replied · 15 October 2024
Thank you very much for leaving your great feedback Janet. Michaela and Atena will be delighted to hear that you had such a great experience. We're always more than happy to help.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotCouldn’t fault them
Couldn’t fault them. Kept me informed throughout, really lovely team. The solicitor who dealt with my case (both purchase and sale) was Hirakshi and felt entirely supported by her! Will absolutely use them again in the future.
Michaela · 22 February 2022
Agent replied · 15 October 2024
Dear Michaela, Thank you so much for your lovely review. Lilian, Hirakshi, and Liam will be delighted that you had such a great experience. Grateful for your recommendations and always happy to help. Tracy Holland Marketing Manager
★★★★★ 5/5
TrustpilotThe portal is a fantastic idea for…
The portal is a fantastic idea for calming the nerves and reducing the need for chasing the solicitor for an update. Very quick and efficient team.
Brioni · 2 May 2023
Agent replied · 15 October 2024
Brioni, thank you for this brilliant feedback. Our client portal really is a fantastic tool for the conveyancing process and we are delighted to know that you agree! Kim and Eloise will be so pleased to know that you found them to be quick and efficient throughout your transaction.Always happy to help.Illy Hanbury-Hughes, Marketing Assistant
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