Trusted Agent profile · Guildford
Verified
★★★★★
2,554 reviews across 2 platforms
Guildford, GU1 9DP
The Partnership's office in Guildford is rated 4.7 out of 5 across 2,554 reviews on two platforms.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
4/5
TrustpilotEasy to communicate
Easy to communicate. Effective works.Recommended for others.
Thank you for the review, Nilar! We're happy to hear you had a great experience working with us!If there is anything else we can do for you, please don't hesitate to get in touch!Jamie-Ann Rogers, Marketing Assistant
5/5
TrustpilotA really professional and positive…
A really professional and positive experience. We found the website really easy to use to send documents, and the weekly updates are very useful. Thank you for getting us moved. Would recommend you highly to anyone.
Thank you for your fantastic review, Ian! We're thrilled to hear that you had a professional and positive experience with us and that you found our portal user-friendly. The weekly updates are a great way for us to keep our clients informed and we're glad that you found them helpful. We are grateful for your recommendations and always happy to help. Tracy HollandMarketing Manager
5/5
TrustpilotAmazing Communication!
The Partnership have been amazing. They are really quick to reply to any emails, and send a weekly update which I have never had with any other solicitor. The online portal was great to track your progress. Would highly recommend!
Dear Elizabeth,Thank you so much for your lovely review.We are so pleased to hear you enjoyed working with Helen and Tom throughout the process of your purchase and found the weekly updates and portal tracking so useful. We are grateful for your recommendations and always happy to help. Tracy HollandMarketing Manager
4/5
TrustpilotAll completed rather rapidly.
All completed rather rapidly.Solicitors quick to answer.Would have been even better if we had a better estimation of the completion date earlier in the process
Thank you very much Pierre for your great feedback! We are pleased to hear that everything ran smoothly and quickly for you. Completion dates can be a bit up in the air for most of the transaction so we appreciate your patience with this, glad to know it all came together in the end.We're always here to help!Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotHighly recommend this firm
Highly recommend this firm. They are well priced yet very capable. Doing everything via their online portal saved me lots of hassle. They are also highly responsive to any queries and don't waste time simply forwarding questions on (i.e. if they have the answers they will respond on your behalf). Keep up the good work!
Dear Raax, Thank you very much for leaving us this great review. Really pleased that you liked our portal and found our team so proactive.Thank you for your recommendations and so glad we could help. Tracy Holland Marketing Assistant
5/5
TrustpilotAlways there for you and speedy service
Tim - thank you for the kind words! We pride ourselves on our approach to communication, and we're glad this reflected on your file. If you need our help again, please don't hesitate to get in touch!Jamie-Ann Rogers, Marketing Assistant
5/5
TrustpilotHighly recommended
The Partnership were very professional, always responding promptly to our queries and patiently explaining the different stages of selling our property (from a legal perspective). Would highly recommend.
Danielle - thank you so much for leaving this kind review. We're so pleased to hear that you had a lovely experience working with us on the sale of your property and I know Abi and Saskia will be thrilled to know you found them to be professional throughout.We're grateful for your recommendations and are always happy to help.Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotGreat service!
We are both really pleased with the service we received from The Partnership throughout the sale of our property. Communication was always prompt and efficient via the portal, and we had total confidence in our solicitor to see us through the process. Would definitely recommend!
Dear OliverThank you so much for your review. We are pleased you had such a great experience with Nabil and the team throughout the process of your sale. Grateful for your recommendations and happy to help.Tracy HollandMarketing Manager
5/5
TrustpilotEasy and efficient
I just completed the sale of my house with the Partnership acting for me. its hard to fault them - the online dashboard is easy to use and keeps everything in one place. They are polite and always answer the phone. All in all they made it relatively painless thank you
Dear Alex, Really good to hear that your sale is complete and that you had such a great experience using our portal. Always fantastic to hear that we have made the process a little less painful and stressful for our clients. Always happy to help ,Tracy Holland Marketing Manager
5/5
TrustpilotAmazing client service and security…
Amazing client service and security portal. Tge best law firm for conveyancing in London and Guildford. I strongly recommend this law firm.
5/5
TrustpilotIt was a pleasure dealing with The…
It was a pleasure dealing with The Partenership during the selling of my house. They were professional, efficient and polite. This is the second time I've worked with The Partership buying/ selling property and look forward to working together again in the future
Dear Brendan, Thank you for your review, we're always happy to hear from our return clients. Delighted we could help out with your sale and pleased you found Ilknur and the team professional, efficient and polite throughout. Best of luck and we look forward to working with you again soon.Tracy HollandMarketing Manager
1/5
TrustpilotPoor communication and poor general…
Poor communication and general handing of our application. Given wrong cost figures so was given an extra 1k bill the day before completion. Poor updates really slowed down the whole process. Really expected better from “award winning lawyers”
Dear AlvinI can only apologise for your frustration . The issue with your lender adding the fee rather than including it in the product was unexpected - so sorry this made completion more stressful than we all would have liked.We're certainly not perfect - although your purchase took about 10 weeks to exchange, I'm sorry that we were not able to get your deal through quicker.Peter AmbroseManaging Director
5/5
TrustpilotThe service was just exceptional
The service was just exceptional! Alex and Amna assisted with my case they were great, always available for updates. The client portal also kept me informed. It was an efficient way to submit/receive documents. The whole process was smooth and easy. Thank you.
Dear Gabriella,Thank you so much for your review. Pleased you had such a great experience - Amna and Alex will be delighted to hear it. Also great to hear you liked our client portal and the transparency that it provides. Happy to help and here if you need us.Tracy HollandMarketing Manager
4/5
TrustpilotExceptional Legal Services
The Partnership provided outstanding service from start to finish. Their team is skilled, responsive, and truly cares about their clients. I highly recommend them for any legal needs.
Korina - thank you so much for this lovely review. Erim and Kaitlin will be delighted to hear that you found their work to be outstanding throughout the entire process!We are thankful for your recommendations and are always happy to help.Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotI would not hesitate to recommend The…
I would not hesitate to recommend The Partnership - they have exceeded all expectations and I believe their service model is revolutionizing the industry.They are efficient, their communication is faultless and their customer service is exemplary. We could not speak highly enough - they were simply amazing.
Dear Sara,Thanks so much for your wonderful review. Delighted you had such a great experience with Helen and the team. Grateful for your recommendations and always happy to help. Tracy HollandMarketing Manager
5/5
TrustpilotTimely communication and amazing…
Timely communication and amazing dashboard and portal to get an accurate visibility on the status of your property purchase. .
Suliat - thank you kindly for taking the time to leave us your five stars! We're so pleased to hear that you found the team to be communicative throughout the whole transaction.Wonderful to know you loved our Client Portal too! We're always happy to help.Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotWouldn't use anyone else
The best solicitors for a sale and purchase that we have ever used, we have used them three times now and every time they were amazing. The estate agent even commented upon their efficiency and speediness.
Thank you so much for your review, Sarah. We are so pleased you’ve had another great experience with our team, Oli and Maria will be delighted. Always happy to help and we're here if you need us. Tracy Holland Marketing Manager
5/5
TrustpilotNo needless phone calls to check on progress
The use of the portal meant I could check on progress of my sale -what had been done, what the next steps were without needless phone calls. The transaction was concluded within my hoped for timeline.
Dear Tania, Thank you so much for your lovely review. We’re pleased you found the portal so helpful in tracking your case progress and that we managed to meet your expectations with regard to timings, Michelle and Kirby will be happy to hear it. Tracy Holland Marketing Manager
5/5
TrustpilotExcellent service with a friendly and helpful team
The Partnership are a very good company to work with and I enjoyed having their portal to communicate through as this felt secure and safe. They were very helpful and always get back to you promptly. It's only at times, I felt I was pushing for things to move along quicker and to co-ordinate all parties.
Good morning AmandaThank you for taking the time to leave us a review on Trustpilot.I am delighted that your experience with The Partnership has been so positive. I am also thrilled that you have enjoyed using our client portal. We have worked hard to ensure our clients are kept safe. Do please let me know if i can be of any further assistance at this stage.With kind regardsNatalie
5/5
TrustpilotAn Excellent Service
The Partnership provided an excellent service throughout and the team were very supportive and helpful. We were particularly reassured that all communication and payments were made through a secure portal and every step was clearly explained. Our questions were answered promptly and we received a regular weekly update on progress.
Dear Carole, Really pleased to hear that you felt supported by our team throughout your transactions. Our online portal offers security and reassurance for our clients and our team is always ready and willing to help answer any questions. Thanks so much for your review and so pleased with your feedback. Tracy HollandMarketing Manager
5/5
TrustpilotSold our first home!
Sold our first home and the Partnership dealt with our legal matters. I was really happy with the service received by Giovanna and Lowri throughout the process. Also the portal made available for all communication between us was excellent. Overall I do not think we could have had a better experience. Thank you!
Dear Herbert, Thank you so much for leaving such a lovely review. Absolutely thrilled that your experience with The Partnership has been so delightful. Lowri and Giovanna are pleased with your feedback and very appreciative of your kind words. We are proud of our client portal and the transparency that it provides so really fantastic to hear that you found it so helpful.Tracy HollandMarketing Assistant
5/5
TrustpilotGame Changer Portal
Their efficient portal was a game changer! I could not have hoped for a more efficient process. I cannot recommend The Partnership highly enough.
5/5
TrustpilotGreat efficient service!!!
Worked with the Partnership for the sale of our property and the purchase or our new property and they were very efficient and friendly….they were very quick to respond to queries and overall very pleasant to deal with… would highly recommend
Thank you so much for your review, Ludovic.We are pleased you were so impressed with the service you received from Kim and the team throughout - they will be delighted. Grateful for your recommendations and happy to help.Tracy HollandMarketing Manager
5/5
TrustpilotVery efficient and responsive
Very efficient and responsive. Easy to process.
Hong - thank you for the kind review! We're glad you had a smooth experience with us and that your transaction progressed easily!Please let us know if we can help again in the future.Jamie-Ann Rogers, Marketing Assistant
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