Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic service
I used the Partnership after receiving a recommendation from a friend, and I would not hesitate to recommend them to others! The online system is really easy to use and I always felt like I knew what was going on which was especially useful as a first time buyer.
Alex · 2 September 2021
Agent replied · 15 October 2024
Dear Alex,We are delighted you had such a great experience with Buddhima and the team and felt the online portal was so useful and easy to use. Thank you so much for your review and grateful for your recommendations. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotHighly recommended
Can not fault them at all! They have a small team to support you so you don’t rely on one individual. The portal they offer makes tracking your progress super easy
Phong · 26 March 2025
★★★★★ 5/5
TrustpilotOutstanding service
The team at The Partnership worked tirelessly to get my sale completed under the most challenging of circumstances. Faced with Covid lockdown, a tight deadline to complete and a very difficult buyer the odds were against this sale ever concluding but The Partnership achieved the impossible. I cannot recommend The Partnership highly enough.
Chris · 6 October 2020
Agent replied · 16 October 2024
Dear Chris, Thank you so much for your lovely feedback. Covid certainly has put some extra pressure on what is already a tough process but wonderful to hear that we managed to beat the odds and get this through for you. Very grateful for your recommendationsTracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotA very happy customer
I have used The Partnership on more than one occasion and I would definitely use them again in the future. I have never had to chase them, they are very on the ball and professional and each of my house sales have proceeded quickly and efficiently despite the lockdowns. Would definitely recommend
Vicki · 7 January 2021
Agent replied · 16 October 2024
Dear Vicki, Thank you so much for taking the time t leave us a review. We are so pleased to hear that you have had yet another great experience with our team and delighted that we have managed to get things through quickly and efficiently for you. We're extremely grateful for your recommendations and always happy to help.Tracy Holland Marketing Manager
★★★★★ 5/5
TrustpilotBrilliant service
Brilliant service, fastest conveyancing we’ve ever used, never any delays on our side. Have always used in recent times and will continue to do so
Tristan · 6 June 2025
★★★★★ 5/5
TrustpilotHONEST SERVICE
I really appreciated thier work ethic and commitment.Always we're there to answer any of our questions and updated us about the process throughout the whole time.I definitely recommend thier services.
Janina · 21 September 2023
Agent replied · 15 October 2024
Janina - thank you very much for your kind words. It's amazing to hear that you were kept updated and informed throughout the entire process.I know your legal team will be delighted to see your lovely comments!Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotThe partnership have been absolutely brilliant
The partnership have been absolutely amazing, we have had our fair share of bad solicitors but I would 100% go back to the partnership and highly recommend then. The way their system works and the way they communicate with you is amazing. Thank you so much
Elisha · 17 February 2022
Agent replied · 15 October 2024
Thank you so much for your review, Elisha. We are pleased you had such a great experience with Aurelia, Holly, and the rest of the team. Grateful for your recommendations and here if you need us.Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotGreat communication throughout our…
Great communication throughout our entire process as first time buyers. Nothing was ever too much trouble and we would recommend The Partnership to anyone wishing to buy or sell a property.
Lucy · 24 March 2025
★★★★★ 5/5
TrustpilotThe Partnership have been a pleasure to…
The Partnership have been a pleasure to work with and their case management system meant that I had access to all documents and messages just as if I was sitting in their office with them. They were very responsive and appear to have been very thorough. All has gone very smoothly.
Maria · 5 March 2021
Agent replied · 16 October 2024
Dear Maria, Thanks so much for your review. Delighted to hear you had such a great experience and felt the team was responsive and thorough. Always happy to help,Tracy HollandMarketing Manager
★★★★★ 4/5
TrustpilotConveyancing
They were extremely helpful and gave us help whenever we required it. The only difficulty we had was with the portal. File names/numbers of downloads bore o relation to what we were looking for i.e. 123456 when 'Title deeds' would have been quick and easy to understand.
Mrs · 7 December 2021
Agent replied · 15 October 2024
Dear Philippa,Thank you so much for your review and helpful feedback. We are delighted to hear you found the service from Nicole and the team so helpful. Happy to help. Tracy HollandMarketing Manager
★★★★★ 4/5
Trustpilot10/10 all round
It was great from end to end! As a first time buyer, Aurelia and Holly talked through the process and were quick and efficient. I would deffo recommend The Partnership to my friends.
Whitney · 22 June 2023
Agent replied · 15 October 2024
Thank you so much Whitney for this amazing feedback! Aurelia and Holly will be delighted to hear they provided you with such an efficient process for buying your first property.We are grateful for your recommendations and always happy to help.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 4/5
TrustpilotGood service from The Partnership
The great thing about The Partnership is that they are accessible by both phone and mail and respond fairly quickly to a question.I don't have any real complaints. Probably scored you 4 simply because I detest moving house. But we got there in the end!Best wishesSteve Glenn
Steven · 5 December 2021
Agent replied · 15 October 2024
Dear Steven,We are pleased to hear you've had a good experience with Aurelia and the team. Thank you so much for your review and best of luck with your move. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotAbsolutely incredible
The Partnership came highly recommended from others. They’re astonishingly fast and thorough, with the whole process well-outlined so we knew what was going on. This was amazing, as first time buyers. We’ve already recommended them onwards!
Emily · 21 March 2023
Agent replied · 15 October 2024
Emily, thank you so much for your kind words. We use our portal to help move the transaction along quickly and to keep our clients informed of what is going on. Laura and Steven will be so glad to read your positive feedback and to know that you have already recommended us.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotThe Partnership has provided a …
The Partnership has provided a reassuring and efficient service. The levels of communication are excellent and the online portal has been great for communicating and keeping up-to-date with the purchase of my property. I found the online checklist to be a useful way of keeping track of each stage of the purchase. Many thanks to the whole team.
Samantha · 7 February 2018
Agent replied · 16 October 2024
Good morning SamanthaThank you very much for taking the time to leave us a lovely review on Trustpilot. I am delighted that your experience with The Partnership has been so positive. We work hard to make sure our clients are feeling confident, informed and in control of their transactions with us. We all know that buying (and selling) properties can be full of stressful moments and I am glad that we have given you peace of mind throughout yours.Do please let me know if I can be of any further assistance at this stage.Kind regardsChantal
★★★★★ 5/5
TrustpilotExcellent service
My wife and I used The Partnership to sell my flat and to transfer equity in our home to our joint names. We were delighted with the thorough, professional and reassuring service provided throughout. Natasha Treweek and Sophie Humfrey dealt with our work and both provided prompt, helpful and professional advice throughout. It proved remarkably stress-free.
Bob · 7 June 2019
Agent replied · 16 October 2024
Dear Bob,Thank you so much for the great review. Natasha and Sophie will be so pleased with your feedback. We pride ourselves on professionalism and efficiency and I am delighted that you were so happy with our service. Glad we could help :) Tracy Holland Marketing Assistant
★★★★★ 5/5
TrustpilotIncredibly patient every time I called…
Incredibly patient every time I called when I didn't understand something. Everything ran smoothly from start to finish because I felt everyone at Partnership was knowledgeable
Michaela · 13 December 2023
Agent replied · 15 October 2024
Thank you Michaela for this lovely bit of feedback. We know the whole process can be daunting and confusing so it's amazing to hear that Laura and Patience were so patient and helpful throughout the transaction!I know everyone here will be delighted to read your kind comments. We're more than happy to help.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotFantastic from start to finish
Fantastic from start to finish. Everyone was extremely efficient and very personable. They responded to communications promptly and were kind and approachable. The portal made it very easy to correspond with our lawyer and provided a fast way to receive and return documents. They also were always available on the phone. Great service
Jenny · 28 July 2020
Agent replied · 16 October 2024
Dear Jenny, Thank you so much for taking the time to leave us a review on Trustpilot. Great to hear that you had a good experience with us and were happy with the service. Always a pleasure and happy to help.Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotExcellent service and communication
Excellent service and communication. Worked so hard to complete sell of our house. Friendly, helpful, keeps you up to date. Goes out of there way to ensure you know what is going on and answers any questions or queries immediately. Will definitely use them again.
Jennifer · 4 March 2022
Agent replied · 15 October 2024
Thank you for your lovely comments!The team genuinely care about their clients and to see this come through so strongly on your feedback is very great to see.So pleased that we could help with your sale and purchase - and we're here when you need us!Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotGreat experience!
Great experience. Thank you for your service.
Thane · 23 November 2024
Agent replied · 3 December 2024
Thane, thank you for taking the time to leave a review! We're so glad to hear you had a great experience working with our team. Please don't hesitate to get in touch if you need our help in the future!Jamie-Ann Rogers, Marketing Assistant
★★★★★ 1/5
TrustpilotCommunication was terrible at every…
Communication was terrible at every stage...I would actively encourage everyone to avoid using this firm
Ed · 17 July 2024
Agent replied · 15 October 2024
Ed - Sorry to hear you didn't have a great experience. We do always try to keep our communication up-to-date, quick and efficient, so we apologise for not attaining this standard this time around.Thank you for your feedbackJamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotPerfect
Perfect! The web portal was very easy to use and kept us up to date through every step of the process as well as helping us to understand where we were and what to expect next. Heather and Jan always responded quickly to our messages and answered all of our fist-time-buyer questions! Thank you so much ladies :)
Miss · 13 October 2017
Agent replied · 16 October 2024
Good morning Miss HickleyThank you so much for leaving us a lovely review on Trustpilot!I am delighted that you have enjoyed using our portal and it has helped you keep control of what can be rather a stressful process! I will pass on your feedback to Heather and Jan.Do please let me know if I can be of any further assistance at this stage.Kind regardsNatalie
★★★★★ 5/5
TrustpilotSuperb service from start to finish
The service has been superb from start to finish. The estate agents involved have all remarked on the speed, efficiency of the service. For me the main thing to add to this was how human and caring the service was. I could not recommend The Partnership highly enough.
Cerian · 3 September 2021
Agent replied · 15 October 2024
Dear Cerian, Thanks so much for your review. We are delighted to hear you found the service superb from start to finish and you felt in good hands with Buddhima and Sana. Grateful for your recommendations and always happy to help. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotThe partnership was amazing in handling…
The partnership was amazing in handling my case from the beginning. Professional, consistent, and efficient. They were always accessible, and kept me well informed with the process. Highly recommended.
Luke · 8 April 2025
★★★★★ 5/5
TrustpilotProfessional and polite
Professional and polite. Always received a prompt reply via email. Could speak to who I needed to when I called. Kept me up to date on everything. Reasonable price. Highly recommend.
Kathryn · 2 August 2023
Agent replied · 15 October 2024
Kathryn - Thank you for your wonderful feedback and for leaving us a review. We are thrilled to hear that you had a positive experience with us and that you will be recommending us. Illy Hanbury-Hughes, Marketing Assistant
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