Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent throughout!
Lowri, Leah, Avi and the rest of the staff at The Partnership were absolutely fantastic. Though our sale was complex, The Partnership made the whole process of buying and selling an absolute breeze. Our only complaint throughout it all was that our buyer and vendor didn't have such excellent solicitors. Would wholly recommend to others!
Ricky · 16 November 2020
Agent replied · 16 October 2024
Dear Ricky, Fantastic to hear that you had such a great experience and thank you for the wonderful feedback and compliments about our team - they will be so pleased. Always happy to help and of course grateful for your recommendations. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotProfessional
Professional, communicative and friendly. Made the sale of property easy to manage, kept up to date regularly on progress through a portal and always happy to talk in the phone. Although slightly more expensive than most, I would highly recommend the partnership to remove all the small stressors from a sale. Definitely worth the additional money.
Sean · 7 August 2020
Agent replied · 16 October 2024
Dear Sean, Buying and selling a home can definitely be stressful so we are extremely happy to hear your feedback. Transparency and communication are key in ensuring expectations are met and we have happy clients at the end of their transactions. Thank you very much for taking the time to leave us a review on Trustpilot.Extremely grateful for your recommendations. Tracy Holland Marketing Manager
★★★★★ 5/5
TrustpilotExcellent service reasonably priced
Excellent service reasonably priced. I loved the Partnership online portal and how transparent the whole conveyance process becomes from start to finish. I also appreciated the links to other connected services such as removals or will preparations. Helen Ismail and Ellie have done a great job!
Angelo · 17 June 2022
Agent replied · 15 October 2024
Thank you for your lovely review, Angelo.Delighted you were happy with the service provided by Helen and Ismail throughout the process of your sale. Pleased you liked the portal and the transparency it provides. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotUsed a few years ago and still…
Used a few years ago and still excellent, second time around. Really easy to understand where I was up to and what still needed to be done. Great online and on the phone.
Dianne · 5 September 2023
Agent replied · 15 October 2024
Thank you very much Dianne for your kind words. It's wonderful to see clients returning back to us after having a great experience! We're glad we were able to provide such excellent service again.We're always here if you need us in the future.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotThis is the second time I have used…
This is the second time I have used 'The Partnership' in the last three years. The service I received was excellent. The process was straightforward, I was kept up to date with events and the portal was easy to use. I would recommend them to anyone buying a property.
Chris · 12 January 2022
Agent replied · 15 October 2024
Dear Chris, Thank you so much for your feedback. Delighted you have had another great experience, Helen and the team will be so pleased to hear it. Grateful for your recommendations and we're always happy to help.Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotExcellent performance
The system is extremely efficient and the staff is very responsive and knowledgeable.
RuiXiang · 9 October 2024
Agent replied · 15 October 2024
RuiXiang - thank you so much for the kind review! We're glad you found our portal useful, and that our team were able to give you a great experience!Jamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotHigh recommended
Five stars without any hesitation. The Partnership acted efficiently and professionally at every stage of the sale of our property. Lucy Hodgen and George Miller-McCall deserve a particular mention for their handling of a stubborn and unreasonable solicitor acting for the buyer. Their advice, communication and proactive approach meant we got the outcome we wanted. I would highly recommend this firm.
Stephen · 2 November 2017
Agent replied · 16 October 2024
Good morning StephenThank you so much for taking the time to leave us a review on Trustpilot. I am delighted that you reached the outcome you wanted and that Lucy and George were able to get you there. We work hard to solve problems proactively and positively and with your transaction this seems to have been instrumental! I have passed your feedback to Lucy and George.Thank you for recommending us and in the meantime, do please let me know if I can be of any further assistance.Natalie
★★★★★ 5/5
TrustpilotExcellent professionalism and…
Excellent professionalism and communication skills were displayed.
Katie · 29 December 2025
★★★★★ 5/5
TrustpilotMandeep Bassi in particular was a…
Mandeep Bassi in particular was a superstar to say the least, she was very thorough, honest and patient. She acknowledged how stressed and anxious I was at this time of moving but always she would remain calm, professional and always very helpful. I cannot fault The Partnership, They were very good at getting back to you promptly.
Holly · 27 February 2020
Agent replied · 16 October 2024
Dear Holly,Thank you for the lovely review and wonderful feedback about your experience with us. I have passed along your compliments to Mandeep. Always happy to help.Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotWe are always impressed with the…
We are always impressed with the service we receive from the partnership. They keep you fully informed and respond to messages the same day. We love the pie chart which shows the progression of the sale. We have used them several times and always recommend them to friends and family.
Lisa · 22 October 2021
Agent replied · 15 October 2024
Dear Lisa, We are so pleased to hear you were impressed with the service you received from Michelle and Kirby and felt informed throughout. Thank you so much for your review and grateful for your recommendations. Tracy HollandMarketing Manager
★★★★★ 4/5
TrustpilotThe Partnership were very friendly &…
The Partnership were very friendly & helpful. I sometimes found it hard to get a response to my questions, but they were always resolved eventually.I liked the simplicity of the web portal, very clear & informative, showing us just what had been done & what was left to do.
Guy · 20 December 2021
Agent replied · 15 October 2024
Dear Guy, Thank you so much for your feedback. Pleased to hear you liked the portal and found it so helpful throughout the process of your purchase. Happy to help. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotHighly recommended
Jasmyn and Jonny were excellent from start to finish. Very prompt responses, generally always available on the phone and diligent in reviewing the paperwork. Under increasing pressure due to problems elsewhere in the chain Jasmyn was excellent at pushing the case through to exchange.
James · 24 May 2018
★★★★★ 5/5
TrustpilotHighly recommended
The Partnership provided friendly and highly professional legal services through an internet-based platform in an effective, efficient and transparent manner. They helped me through the sale of my property, performed to my full satisfaction, and delivered good value for money. So, two thumbs up, five stars, and my sincere recommendation.
Matthias · 6 October 2021
Agent replied · 15 October 2024
Dear Matthias,Thank you so much for your great review. We are delighted that you liked the portal and the transparency it provides. Pleased you had a good experience with Leah and the team and grateful for your recommendations. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotReally Great
Really helpful, friendly, responsive and professional. They put up with all of my questions and a really difficult couple of property transactions and stayed smiling throughout. Henna and Steve especially just get so much of my gratitude. How often do you thank your solicitors?
Eric · 12 August 2022
Agent replied · 15 October 2024
Dear Eric,Thank you so much for your lovely review. We are so pleased you had a great experience with Henna and Steve and found the team helpful, responsive and professional throughout the process of your sale. Always happy to help. Tracy Holland Marketing Manager
★★★★★ 5/5
TrustpilotBrilliant experience
Brilliant experience! The portal is seamless and I was supported by everyone involved through a tricky process. Thank you!
Rose · 19 June 2024
Agent replied · 15 October 2024
Thank you for your 5 stars Rose! We're so glad to hear that you have had a brilliant experience working with us on your recent sale. It's amazing to know you loved our Client Portal too.We're always more than happy to help!Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotExceptional service
Exceptional service - very easy to navigate and use online service. Proactively and regularly kept updated. Same day response to every message - often a response within an hour. By far the best solicitor I have ever worked with to sell a property.
Rachel · 21 September 2022
Agent replied · 15 October 2024
Thank you so much for your wonderful review, Rachel.We are delighted you were happy with the service you received from Oli, Maria, and the rest of the team throughout the process of your sale. Pleased we could assist and always happy to help. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotI can unreservedly recommend the…
I can unreservedly recommend the Partnership. They were efficient and helpful always, responded promptly to any queries and kept me regularly updated re progress. Their charges were really reasonable for the services they provided and they dealt with all matters in a professional and warm way.
Erica · 12 May 2022
Agent replied · 15 October 2024
Thank you so much for your lovely review, Erica. Buddhima and the team will be delighted to hear you were happy with the service you received. Grateful for your recommendations and happy to help. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotGreat communication between myself and…
Great communication between myself and the Solicitors. Would get an immediate reply which was so impressive. Protected portal for all messages to go into, so it was all in one place very efficient and helpful. I would 100% use the partnership again.
Happy · 28 October 2022
Agent replied · 15 October 2024
Dear Michelle, Thank you so much for your review. We are delighted you were happy with the service you received throughout the process of your sale. Dominique and Christina will be pleased to hear you were so impressed. Also, great to hear that you liked the portal and found it so useful. Grateful for your recommendations and always happy to help.Tracy Holland Marketing Manager
★★★★★ 5/5
TrustpilotThorough, clear and contactable
Really impressed with the service I received from The Partnership.I would definitely recommend them and will use them for my next move.
Sam · 19 April 2024
Agent replied · 15 October 2024
Sam - thank you so much for your kind feedback! We are delighted to hear that you were so impressed with the service you received from your legal team on your recent purchase. We're grateful for your recommendations and are always happy to help.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 1/5
TrustpilotLengthy & unexplained delays
Lengthy & unexplained delays - having to arrange & agree an exchange date with other party.
Customer · 5 August 2024
Agent replied · 15 October 2024
Thank you for your feedback. We're very sorry to hear you haven't had the best experience with our team. Unfortunately, we did have some delays which were out of our hands, but we tried to get these moving as quickly as possible with the other parties involved and kept everyone updated where possible.We're happy to see your file has exchanged, and we will continue working with you to get this completed.Jamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotThank you
Thank youProactive communication, very organised, crystal clear what we needed to do and what other people were doing. We always had a contact available and were asked before any decisions were made. Also appreciate that you considered our time zone differences.Thank you, the process was a lot easier than anticipated.
Julia · 15 September 2021
Agent replied · 15 October 2024
Dear Julia, We are delighted you've had a good experience and felt Sophie and the team were organised and everything was clear throughout. Happy to help. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotAmazing online system with everything…
Amazing online system with everything in one place and up to date. Efficient and personable throughout. Would highly recommend.
Frankie · 13 June 2024
Agent replied · 15 October 2024
Frankie - thank you for your kind review! We are delighted to hear that you loved our Client Portal and found everyone here to be efficient. We appreciate your recommendations and are always happy to help!Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotSimple to use portal
Simple to use portal with graphics to clearly indicate the phases of conveyancing and what information is outstanding. Easy messaging system and prompt responses made communication straightforward.
Nicola · 2 January 2024
Agent replied · 15 October 2024
Thank you kindly for this fantastic review Nicola! We're thrilled to hear that the Client Portal was so useful throughout your transaction, we do try to make sure everything is clearly laid out for our clients.We're always here if you need us again in the future!Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotCommunication customer focussed legal support.…
Communication was always prompt and helpful. The client portal worked well. The whole process was very efficient.
Edward · 18 July 2024
Agent replied · 15 October 2024
Edward - thank you for leaving a review! We're happy to know you found our portal useful in keeping you up-to-date with your case.We're always happy to help!Jamie-Ann Rogers, Marketing Assistant
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