Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotWell done
I'd had a very negative experience, my previous unresponsive and inept solicitor failing to effect a very simple sale. Having wasted the best part of a year, my main requirement was speed. After a somewhat slow start, your team delivered the pace I wanted, and my sale will be completed within 3 months. Thank you.
Stefano · 9 June 2021
Agent replied · 16 October 2024
Dear Stefano, Thank you for your review. Pleased to hear that Kate and Jordan have been able to assist with getting this through for you. Happy to help. Tracy Holland Marketing Manager
★★★★★ 5/5
TrustpilotFabulous service as ever
Fabulous service as ever . Having used before I have been equally happy with excellent communication and service.
GW · 30 August 2024
Agent replied · 15 October 2024
Thank you for the lovely review! Glad to hear that we have met your expectations each time we've been able to help you out on cases! If you ever need our help again, please don't hesitate to get in touch!Jamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotThoroughly recommended.
Quick, efficient and got the job done.The online portal was a game changer, showing exactly what had been done, what was needing to be done and held an archive of all the documentation from all parties.Thoroughly recommended.
Julian · 24 July 2023
Agent replied · 15 October 2024
Thank you very much Julian for leaving us this amazing review. We’re so pleased to hear that the team here were quick and efficient throughout the sale of your property. It’s always wonderful to know clients love our portal, it really is a game changer!We are grateful for your recommendations and are always happy to help.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotSale of apartment
The Partnership were efficient and kept us up to date on how our sale was progressing and responded quickly to any of our queries and telephone calls. Our exchange and completion went through smoothly.Because we were using an iPad and not a computer we struggled a little using the online portal and filling in online forms.
John · 8 March 2021
Agent replied · 16 October 2024
Dear John, Wonderful to hear you had a great experience with us through the process of selling your apartment. Delighted to hear that Amit and Jordan were quick in responding to your queries and telephone calls and that everything went through smoothly. We appreciate the feedback regarding portal usage from your iPad - this is something we will certainly look into. Thank you so much for taking the time to leave us a review on Trustpilot. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotI found that everyone I dealt with from…
I found that everyone I dealt with from beginning to end was very helpful and professional - not gushing! When I needed to phone I had helpful answers. The weekly update, when to the layman nothing seems to be happening, was very reassuring. I would certainly recommend the firm and use it again.
Hope · 8 October 2021
Agent replied · 15 October 2024
Dear Hope,We are so pleased to hear that you found everyone in the team helpful and professional and that you felt in good hands with Jordan. Thank you so much for taking the time to leave us a review and grateful for your recommendations. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotThe Partnership are really user friendly.
We found The Partnership really good when buying our house. The system is user friendly, we could log in easily and see messages or look back at documents.The solicitors always got back to us straight away when we contacted them; they were helpful, honest and informative.We were really pleased that we used The Partnership.
Jennifer · 3 August 2021
Agent replied · 15 October 2024
Dear Jennifer,Thanks so much for your review. Pleased you liked the system and found it so useful - Lilian and the team will be delighted to hear you had such a great experience. Always happy to help. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotHighly recommended
Thank you to Shabbana and Jamie, you have been incredibly helpful and I am very grateful.
Alex · 20 February 2017
Agent replied · 16 October 2024
Dear Alex, Thank you very much for your review! I will pass your comments on to Shabbana and Jamie. Kindest regards,Natalie
★★★★★ 5/5
TrustpilotExcellent service throughout a life moment
I can’t say enough about the high level of service, professionalism, regular updates, and quality of the internet portal to monitor statuses from both sides and keep up to date with documentation. It was a pleasure to work with the whole team and I will be returning on any future house move. Steve
Steve · 5 October 2021
Agent replied · 15 October 2024
Dear Steve, Thank you so much for your review. Pleased to hear you had such a great experience with Henna and the team and that you found the portal so useful. Always happy to help. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotGood communication
Good communication, although initially I didn’t like the idea of communicating through a portal I got used to it in the end. I would definitely recommend using this company.
Customer · 31 January 2024
Agent replied · 15 October 2024
Thank you kindly for your five stars! We're glad to hear our communication was good throughout the whole of your transaction.We're grateful for your recommendations and are always happy to help!Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotProfessional, polite, quick and reliable.
The Partnership helped with the sale of my tricky leasehold flat and manage the buyers solicitors. They were incredibly quick , approximately 9 weeks from offer being accepted , even though the other team was nothing like them . They always keep calm and polite. Every detail is taken into account . I highly recommend this company! From Lisa Trollip
Lisa · 18 December 2019
Agent replied · 16 October 2024
Dear Lisa,Thank you very much for leaving us such a lovely review. We pride ourselves on professionalism and efficiency and I am delighted that you were so happy with our service.Thank you for your recommendation and delighted we could help.Tracy HollandMarketing Assistant
★★★★★ 5/5
TrustpilotProfessional assistance
Professional assistanceOur experience with the partnership has been top notch with exceptional service and a streamlined online service.Will highly recommend to those needing this type of service.Thanks again!
Andrew · 20 February 2024
Agent replied · 15 October 2024
Thank you kindly for this glowing review Andrew. We are so thrilled to hear you found our service to be exceptional throughout the purchase of your property!We're grateful for your recommendations and are always happy to help.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotThe best solicitor experience ever
The best solicitor experience ever. Thoroughly recommend the Partnership for buying and selling property. The communication is second to none and help is always on hand. Everyone I dealt with was pleasant and professional and the whole process of my house sale was concluded in a timely manner. I can't thank them enough.
John · 24 September 2021
Agent replied · 15 October 2024
Dear John,We are delighted you had a pleasant experience with Leah and the team and found them so helpful and responsive throughout. Thank you for your review and grateful for your recommendations. Always happy to help. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotGood Service
Kim and Jessica worked quickly regarding the sales process of my property. It took some time not the fault of The Partnership however we got there in the end. I would highly recommend The Partnership.
Michelle · 30 March 2025
★★★★★ 5/5
TrustpilotFantastic and highly recommended
The whole process with the Partnership was smooth and they were so helpful through each stage. Markael and Saskia have been amazing and they are a true asset to the company. I would highly recommend to anyone! Thank you!!
Customer · 17 May 2023
Agent replied · 15 October 2024
Jenna, thank you very much for taking the time to leave us this amazing review. Mekael and and Saskia will be delighted to hear that they made your experience with us such a smooth one!We are thankful for your recommendations and are always happy to help.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotIt was a great experience
It was a great experience. I was kept informed at every stage, update on the transaction. Their portal is world class.
Bharat · 2 July 2024
Agent replied · 15 October 2024
Bharat - thank you for your kind feedback! It's fantastic to hear that your team kept you well informed at every stage.We are always more than happy to help!Jamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotA Very friendly and highly professional…
A Very friendly and highly professional service
Mrs · 3 February 2025
Agent replied · 5 January 2025
Thank you for taking the time to leave a review, Julie! We always try to be friendly and approachable, while still maintaining a professional air, so it's great to know this was the case with your experience!We would be happy to help again in the future, so please don't hesitate to let us know if you need anything else.Jamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotI have found the whole experience with …
I have found the whole experience with The Partnership very good. They have been helpful and very supportive through the process off selling my house. The online tools are great and help with reassuring you throughout the whole process.I couldn't thank the team anymore and will be recommending them to anyone I know who are in need of a solicitors.Thank you for everything!!!!
Martin · 17 November 2017
Agent replied · 15 October 2024
Good afternoonThank you very much indeed for your very kind words. I know that the whole team all work very hard to get deals through and we are continuing to invest in our online portal. We'd love to help out with anyone looking for assistance and thank you for recommending us!Kindest regardsPeter AmbroseManaging Director
★★★★★ 4/5
TrustpilotAs on a few occasions I was informed…
As on a few occasions I was informed that the holdup would be due to someone's mortgage application. I don't think so, in an 86 year old woman??? Some smartie pants who couldn't be bothered to find out more and just guessed, guessing is tantamount to lying, in that they are not a true version of events.
Judith · 14 October 2020
Agent replied · 16 October 2024
Dear JudithThank you for your feedback - we take every comment on board here.I am aware there were times that you were frustrated by the process. Unfortunately, as we did explain at the time, as the seller, we don't always know what the purchaser is doing or their position - for example, it is not uncommon for older clients to take out equity release loans - it's almost impossible to say when it is not our case.I do appreciate your frustration, but I'm not sure that your comment that we lied to you is appropriate - sometimes the house selling and buying process can be a little opaque.That said - I'm very glad we got your transaction over the line, and it took only 7 weeks in these particularly challenging times.Peter AmbroseManaging Director
★★★★★ 5/5
TrustpilotFantastic - Hands down the best I have used!
Fantastic - by far the best out there that I have used so far :) I will continue to recommend and use them for future purchases. Thanks again for being so helpful and on the ball! It has made it relatively simple (if there is such a thing these days!)Hopefully, we can get the next ones sorted as well.
Chris · 20 February 2020
Agent replied · 16 October 2024
Dear Chris,Thank you very much for leaving us such a lovely review. We are always pleased to hear great feedback like this as it really is a testament to the hard work our team puts in. Thank you for your recommendations and always happy to help. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotFriendly but professional
The Partnership have been our conveyancers for the sale and purchase of properties. It has been a long, tortuous journey but they have been really helpful, friendly yet thoroughly professional throughout. We have never had to chase them and they have kept us informed every week without fail. We would not hesitate to recommend them.
Jill · 2 April 2021
Agent replied · 16 October 2024
Dear Jill,Delighted to hear you had such a great experience with Laura and the team and felt supported and kept up to date throughout. Thank you for your lovely review and grateful for your recommendations. Tracy HollandMarketing Manager
★★★★★ 1/5
TrustpilotExtremely poor service
Extremely poor serviceI felt alone and unsupported No explanationNo timely response Poor planning
Ali · 5 November 2024
Agent replied · 15 October 2024
Ali - thank you for your feedback. We apologise if you felt like this throughout the process of your sale. I have reviewed your file and can't see anything out of the ordinary or any issues raised during the process. From instruction to completion, we completed in just over 19 weeks, where the national average is 24 weeks. All communication is recorded in our portal, and those all look to be timely, and we also have a record of chases behind the scenes when we needed information from other parties.However, of course, if there is anything we can help with or support further, please don't hesitate to get in touch.Jamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotThank you The Partnership
I recently used The Partnership to deal with my house sale and ongoing house purchase. The process was very smooth and I was kept informed throughout. I found the Portal easy to use. Thank you.
Carolyn · 26 August 2023
Agent replied · 15 October 2024
Thank you Carolyn for your lovely comments. The whole team here work so hard to give our clients smooth transactions and we're glad to hear your experience was no different!We're always here if you need us.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotProfessional efficient and very thorough service.
We have bought and sold a few places in the UK and only wish we had found The Partnership earlier. They were very professional and efficient from start to finish. We are based in Australia and this did not impact the service we received at all. I would happily recommend them to anyone for a fast and reliable conveyance.
Kate · 7 February 2020
Agent replied · 16 October 2024
Dear Kate & Ric, Thank you very much indeed for your great feedback. Great communication and reliable contact are important aspects of what we do and vital for ensuring transactions get to completion.So pleased we are better than others you have used and grateful for your recommendations!Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotNervous first time buyers in the UK
As first time buyers in the UK we were very nervous about the whole process, after initial contact with The Partnership team it was obvious from the beginning that these guys knew their stuff. We've now exchanged with completion this week. I'm very grateful to the whole team, in particular to Paul Adams, I strongly recommend their services, very professional and dedicated team!
Nathan · 19 June 2017
Agent replied · 16 October 2024
Good morning NathanThank you so much for taking the time to leave us a Trustpilot review. I am delighted to hear that your experience with The Partnership has been so positive. I am also thrilled for you that you will soon complete on your very first purchase in the UK. Congratulations! Conveyancing can be a daunting process and I will pass your feedback on to Paul and his team.Good luck in your new home and do let me know if I can be of any further assistance at this stage.Kind regardsNatalie
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