Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience
Great experience. I have used the services of the Partnership on a number of occasions. My experience has always been positive. The staff are knowledgeable and helpful and the portal is a great way to transfer documents while keeping the conversation constructive and flowing. I will continue to use their services and strongly recommend them.Paul.
Paul · 8 December 2021
Agent replied · 15 October 2024
Dear Paul, We are so pleased to hear you've had a great experience with us once again. Delighted you like the portal and the ease of communication and transparency it provides. Thanks so much for your review and grateful for your recommendations. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotOli and Maria has been absolutely…
Oli and Maria has been absolutely brilliant throughout the whole process.
Bowen · 22 February 2021
Agent replied · 16 October 2024
Dear Bowen,Thank you so much for leaving us this great review. Delighted to hear you had such a great experience. Oli and Maria will be so pleased with your feedback. Always happy to help,Tracy HollandMarketing Manager
★★★★★ 5/5
Trustpilot“Thank you very much for your hard…
“Thank you very much for your hard work! We will definitely recommend your excellent service.
Amal · 27 November 2024
Agent replied · 3 December 2024
Amal, thank you for taking the time to leave us a review! We're glad to hear you had a great experience working with us, and so happy that you would recommend us!If you need further help with anything in the future, please don't hesitate to let us know. We would be happy to help!Jamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotGreat experience with The Partnership
We used The Partnership for the sale and purchase of our properties and can honestly say they were such a pleasure to work with. Jess and Laverne have been extremely communicative and transparent throughout the entire process. The online portal was great for keeping all the documents and correspondence in an organised way. We would definitely recommend them to our friends and family. Excellent service throughout!
Kary · 26 January 2018
Agent replied · 16 October 2024
Good morning KaryThank you for taking the time to leave us a review on Trustpilot. I am delighted that your experience with The Partnership has been so positisve and I will pass your comments on to Jess and Laverne.We have worked hard on our client portal and I am happy you found it to be so helpful in keeping you in control of your transactions with us.Do of course let me know if I can be of any further assistance at this stage.Kind regardsChantal .
★★★★★ 3/5
TrustpilotRoom to improve
Elements of the service were great, other parts not so great. The portal is good and offers clear information and transparency of where both the sale and purchase progress are. Unfortunately, the updates were lacking at times and we had to do a fair amount of chasing. That said, they are thorough and professional at all times.
Christopher · 5 July 2021
Agent replied · 15 October 2024
I'm obviously disappointed to learn that you were not happy with some of the content of our updates that we sent out every week and that you had to chase. No excuses - these were incredibly difficult times for my colleagues.However, glad you were happy with our professionalism, which goes to the heart of what we do.Peter AmbroseManaging Director
★★★★★ 5/5
TrustpilotExcellent communication throughout
Excellent communication throughout! Responsive, happy to take calls whereas most conveyancers are hard to get hold of.Would recommend.
Jonathan · 9 October 2024
Agent replied · 15 October 2024
Thank you for the kind words, Jonathan! We definitely strive to maintain high levels of communication with an open model in order to keep everyone up to date, so we're glad to see this was the case with your file!Jamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotVery satisfied
We've used The Partnership twice now, once for a sale and once for a purchase, and they were excellent. Very clear communication, reasonable rates, and a handy online portal with access to all past messages and documents. Highly recommended.
Danny · 4 August 2023
Agent replied · 15 October 2024
Thank you so much for your lovely review Danny. We are thrilled to have had the opportunity to assist you not just once, but twice and to hear that you had such a good experience with the team. Our online portal is designed to make the process more convenient for our clients, and we're delighted to hear that you found it handy and accessible. Thank you for your recommendations - we're always happy to help. Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 4/5
TrustpilotGreat experience
Great experience. Second time using them. The only negative thing I can say this round, is that it lacked attention to detail. Kept forgetting to attach important documents, I would have to chase them and then would receive a reply next day. Not ideal when you’re trying to complete quickly. Nonetheless, would use again
Egle · 29 December 2021
Agent replied · 15 October 2024
Dear Egle,Thanks so much for your review and comments - we appreciate your honest feedback. Pleased to hear you had a good experience overall and grateful for your recommendations. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotTheir responsiveness is very quick…
Their responsiveness is very quick which I think is one of the biggest frustrations with the buying/selling process.The portal is pretty clear, it can be a bit annoying, security levels feel unnecessarily high sometimes but easy to use.Michelle, Kirby and Rithiga and everyone who helped were wonderful.
Lll · 16 November 2022
Agent replied · 15 October 2024
Thank you so much for your great review, Lavina.We are pleased to hear you found the team responsive and that the portal was easy to use throughout. The team will be glad to hear it. Happ to help. Tracy HollandMarketing Manager
★★★★★ 4/5
TrustpilotI like the designs of your portal
I like the designs of your portal, though I've problem to login to the system. The responsiveness to questions raised is above the average level of your peer groups of which I had used. Great job !
Lun · 20 September 2023
Agent replied · 15 October 2024
Lun - thank you kindly for leaving such a positive bit of feedback for us! We're glad to know Dominique and Christina were so responsive to any queries you had throughout the transaction.Wonderful to hear you liked our Client Portal too, we're always happy to help.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotHighly recommend the Partnership
Highly recommend the Partnership. My partner and I have used them for 2 purchases and 1 sale and they have always been highly professional with quick responses and the online portal makes this so much easier.
Sam · 15 October 2023
Agent replied · 15 October 2024
Thank you very much Sam for this great feedback. We are so pleased to hear that all of your transactions have been handled so well by your legal team!We're grateful for your recommendations and are always happy to help.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotVery helpful and proactive the wholly way
Very helpful and proactive the whole way through a drawn out process My only question mark would be that they are virtually 100% Internet based, so everything has to be downloaded and sent electronically. If you are not familiar with this it can be a little off putting. Fortunately many son was able to help us out!
John · 11 June 2021
Agent replied · 16 October 2024
Dear John,Thanks so much for your great review. Happy to hear you found the team so helpful and proactive. Appreciate your feedback regarding our portal and while we do this to protect our clients, we are always looking for ways to improve the experience. Tracy HollandMarketing Manager
★★★★★ 1/5
TrustpilotI wouldn't recommend it to my worst…
I wouldn't recommend it to my worst enemy even if I'd be hating them to death. The most despicable service I've ever had in my entire life from every point of view. I'm disgusted and nauseated beyond words and can't enhance enough the fact that you should stay away from them.
Ruxandra · 17 September 2024
★★★★★ 5/5
TrustpilotCan't fault them
Can't fault them, they've been brilliant from beginning to end with regular updates, clear communication and a really useful portal where I can log in at any time to check on everything to do with the transaction. They're a little more than other solicitors you can find out there but I'll happily pay that bit more whenever I have another property to sell or purchase.
Jon · 6 June 2018
Agent replied · 16 October 2024
Dear JonThank you for your great feedback. The team work REALLY hard here and the portal is a fantastic addition to our services.We're definitely not the cheapest but our value for money is second to none. (In my totally biased opinion!)Thank you againPeter AmbroseManaging Director
★★★★★ 4/5
TrustpilotWe are very happy with the process as a…
We are very happy with the process as a whole and with the way in which the Partnership kept us informed as to the status of the transactions. If there were an area that was less effective then it would be the management of sub-contracted actions - specifically their management of the search company.
John · 15 December 2021
Agent replied · 15 October 2024
Dear John, We are delighted to hear you had such a pleasant experience with Mandeep and Yazmin and felt well-informed throughout. Happy to help. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotFirst Class Service provided
The Partnership worked fast and efficiently in the sale of my mother’s property. I was a little apprehensive using an online Solicitor for this matter however they were always at the end of the telephone to answer any queries that we had. I wouldn’t hesitate to use them again!
Mrs · 17 August 2022
Agent replied · 15 October 2024
Dear Tracey, Thank you so much for your lovely review. We are pleased you found the service fast and efficient and felt you were in good hands throughout. Happy to help and here if you need us. Tracy Holland Marketing Manager
★★★★★ 5/5
TrustpilotAll the process was very clear
All the process was very clear, good customer care, very helpful and friendly.
Armstrong · 16 December 2024
Agent replied · 18 December 2024
Armstrong, thank you for the kind review! We're glad to hear you had a great experience working with us and that you found the process easy to follow!Please don't hesitate to get in touch if you need anything else. We would be happy to help!Jamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotThe Partnership platform design makes…
The Partnership platform design makes it easy to understand where you are in the process and staff are very helpful - always ensuring that we are clear at every step of the way. We are very pleased with both the process and the outcome of our involvement with The Partnership.
Milton · 4 July 2022
Agent replied · 15 October 2024
Thank you so much for your review, Milton.We are so pleased to hear you had a good experience with Nicole and the team and that you found the portal so useful. Always happy to help. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotStress Busters!
We have used The Partnership now on 3 occasions in the last 9 months. We find them to be very responsive, transparent, easy to get hold of and always give clear advice. We like their weekly updates and the web portal works very well. Ultimately, they make the whole process of buying and selling a lot less stressful. We have no hesitation in recommending them.
Karen · 4 May 2018
Agent replied · 16 October 2024
Good morning KarenThank you very much for leaving us a lovely review on Trustpilot. I am delighted that your experience with The Partnership has been so positive. I am particularly happy that the combination of technology, transparency and responsiveness has kept your transactions safe and less stressful!With kind regardsChantal
★★★★★ 5/5
TrustpilotI’m so very grateful for all you have…
I’m so very grateful for all you have done for me to achieve this property’s completion.These are very stressful times but you have made it so much easier by always being available to answer my questions and guide me through the process. Many thanks and all the best to all of you.
Pedro · 23 March 2022
Agent replied · 15 October 2024
Dear Pedro,We are delighted you had such a great experience - Helen and Ismail will be pleased to hear it. Thank you so much for your review and here if you need us. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotAs a regular mover over many years
As a regular mover over many years, I have experienced the services of numerous legal firms. Most have been professional and supportive, but few have given me the feeling of personal service and caring attitude that The Partnership has demonstrated. It was a delight to use the services throughout the protracted sale and to receive good advice to bring matters to a conclusion. Well done!
Harry · 13 February 2018
Agent replied · 16 October 2024
Good morning HarryI just wanted to thank you so much for taking the time to leave us such a lovely review on Trustpilot.I am delighted that your experience with The Partnership has been so positive. As you have experienced, the conveyancing process can be rather complex and stressful and I am pleased that your legal team gave you the support and advice that helped you stay in control of your transaction.Do please let me know if I can be of any further assistance at this stage.With kind regardsChantal
★★★★★ 5/5
TrustpilotProfessional, efficient and communicative
Makya, Charlie and Gero from The Partnership team were all very helpful and responsive throughout the process, enabling us to complete on our purchase just in time ahead of the change in SDLT deadline.
Mike · 6 May 2025
★★★★★ 2/5
TrustpilotThe online portal system makes the…
The online portal system makes the entire process very slow, tedious and impersonal. It takes forever to get a answer to a quick, simple question. It leads to poor customer service. I also believe this is a tactic from the company to slow the process down so that they can take on more business.
Alexander · 8 November 2021
Agent replied · 15 October 2024
I am SO sorry to hear you are so disappointed in our portal and our service. We have thousands of people using it every day and they value the security it offers. It is actually very inconvenient for my colleagues to use it rather than old-fashioned email, but that is the price we pay for keeping our clients protected from email fraud. I know your solicitor Jazdeep will also be very disappointed to learn that you were so unhappy with the service he provided you.Peter AmbroseManaging Director
★★★★★ 5/5
TrustpilotWe have used The Partnership for both…
We have used The Partnership for both sales and purchases.They have proved to be supportive, efficient and professional throughout the process. The portal is so helpful in understanding where you are up to and what you have left to do. Equally, they are always available by phone. We have nothing bad to say. We recommend without reservation.
Virginia · 14 April 2021
Agent replied · 16 October 2024
Dear Virginia,Delighted that you've had such a pleasant experience with Aurelia and the team and pleased that you found the portal so helpful throughout. Thank you so much for taking the time to leave us a review and we are extremely grateful for your recommendations. Tracy HollandMarketing Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
