Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWould highly recommend
The Partnership were absolutely excellent. Kept us updated all the way through and put in the extra effort/hours at the end of the process to ensure we could hit our exchange/completion deadline. Mekael and Becca in particular were fantastic in keeping us updated and pushing things through. Would highly recommend.
Emily · 8 September 2021
Agent replied · 15 October 2024
Dear Emily, Thanks so much for taking the time to leave us a lovely review. Delighted you had such a great experience and felt you received excellent service from the team. Mekael and Becca will be so pleased. Grateful for your recommendations and happy to help. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotGreat service
Great service, the process easy and the tech is very useful.
Scott · 24 October 2024
Agent replied · 16 October 2024
Scott, thank you for your review! We're glad to hear you had a great experience and found the process to be easy. We pride ourselves on our innovative system, so it's great to hear that it worked as intended in your case as well!If you need anything else at all, please don't hesitate to get in touch!Jamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotJust a great experience
Just a great experience, always responsive, explained everything, would recommend.
Matija · 7 November 2024
Agent replied · 9 November 2024
Thank you for the lovely review, Matija! We're so glad to hear you had a great experience working with us! The team work very hard to make sure clients are well informed and that any questions are answered as quickly as possible, so it's fantastic to hear that's been the case here!If you need anything in the future, please don't hesitate to get in touch!Jamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotGreat service!
Incredibly helpful through the whole process. Everyone involved made the experience of buying my first house easy and straightforward, making me feel at ease by answering all questions I had.
KERRIE · 20 October 2023
Agent replied · 15 October 2024
Thank you very much Kerrie for your kind words. Abi and Saskia will be thrilled to hear that they were so helpful throughout and made buying your first property so easy!We're always here if you need us, we hope you love your new home!Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotI commend the Partnership for the Excellent Communication Platform
I commend the Partnership for their excellent communication platform that enabled real-time monitoring of my transaction. The weekly updates and graphic presentation of progress report were very helpful. The solicitor and the back-up solicitor demonstrated remarkable professionalism and competence.
Adekunle · 31 January 2023
Agent replied · 15 October 2024
Thank you for your review, Adekunle! We're glad to hear that you found the communication via our portal effective in allowing you to monitor your transaction in real-time and that the weekly updates were helpful. Thank you for your review - always happy to help. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotFantastic service throughout a very …
Fantastic service throughout a very difficult transaction and it was extremely reassuring to have the expertise of everyone at the Partnership. The portal system is a wonderful visual aid and the ability to receive and send messages a revelation for solicitors. I would not hesitate to recommend them and I will definitely use them in the future. Thank you everyone!
Carlos · 30 August 2017
Agent replied · 16 October 2024
Good afternoon CarlosThank you so much for leaving a review for us on Trustpilot.We work hard on our portal as we take security and speed of response with our clients very seriously. I look forward to working with you again and in the meantime, do let me know if I can be of any further assistance at this stage.Kind regards
★★★★★ 5/5
TrustpilotExceptionally clear guidance as to…
Exceptionally clear guidance as to stages in process of house-buying really helped this first-time buyer. Excellent visual depiction of these on the website portal. Very clear communication at all stages from solicitors. Entire process rendered painless!
Pete · 5 May 2023
Agent replied · 15 October 2024
Thank you very much Pete for your lovely feedback. It is amazing to know that we provided exceptional guidance throughout the process of buying your first property!Jade and Kazi will be delighted to hear they gave you such clear communication.We’re always happy to help.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 3/5
TrustpilotThe service was adequate but…
The service was adequate but communication was poor. We were recommended the partnership as we are overseas but continually got phone calls in the middle of the night! The replies were slow and we never felt like our own circumstances were understood.
Sylvie · 1 October 2022
Agent replied · 15 October 2024
Dear Sylvie,Thank you for your review and feedback - It is always useful to see how and where we can make improvements to our service. We are, however, sorry to hear about your frustration.Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotI cannot recommend The Partnership…
I cannot recommend The Partnership enough for the smooth running of my sale and purchase. The personal portal was extremely easy to use and both Laura and Aurelia got back to me on the same day with any queries I had. It was a completely painless experience and I would recommend The Partnership to anyone.
Jenny · 27 May 2020
Agent replied · 16 October 2024
Dear JennyThank you so much for your positive words (even if the title looks a little ominous!).Absolutely delighted to hear that you are happy with both our technology and our people - its the combination of the two that makes all the difference!I will pass on your comments to Aurelia and LauraPeter AmbroseManaging Director
★★★★★ 5/5
Trustpilot“ The Partnership “
“ The Partnership “ ; Law Firm , have simply handled my legal affairs in selling my home BRILLIANTLY, I’ve nothing but praise for this Law Firm and can higher recommend anyone who is looking for an effective, helpful and professional service to deal with selling there property.
Anthony · 10 December 2021
Agent replied · 15 October 2024
Dear Anthony,Thanks so much for your review. Delighted to hear you've had such a pleasant experience with Mekael and Saskia. Grateful for your recommendations and happy to help. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotThe Partnership were easy to work with
The Partnership were easy to work with. They were efficient, approachable and friendly and replied to queries quickly. I'd definitely recommend them.
Briony · 5 April 2024
Agent replied · 15 October 2024
Briony - thank you very much for this kind review! It's fantastic to hear that you found us to be efficient and friendly throughout the entire process.We're grateful for your recommendations and are always happy to help!Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 3/5
TrustpilotNot especially impressed
Ok. More expensive that other quotes I got but I don’t know if the service was worth it. Lacked info on additional fees that were added. Not sure I would recommend.
Sarah · 13 September 2023
Agent replied · 15 October 2024
Thank you for taking the time to leave us this feedback Sarah, we really appreciate any thoughts on how we can improve our service. We're glad it all came together in the end.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotWe have nothing but praise for Jordan…
We have nothing but praise for Jordan Gilmore & his team at the Partnership, they have kept us updated, been quick to respond to queries & chased buyers for responses & updates. After 6 months & 2 fallen through sales, we have finally made our move. Thank-you
Karen · 1 February 2022
Agent replied · 15 October 2024
Dear Karen and Anthony, Thanks so much for taking the time to leave us a review on Trustpilot. Jordan, Poonam, and the rest of the team will be so pleased to hear that you had such a good experience. Best of luck and here if you need us. Tracy HollandMarketing Manager
★★★★★ 4/5
TrustpilotGenerally a very smooth process
Generally a very smooth process. However, a few mishaps of lack of communication between staff led to some frustrations.However, in the grand scheme of things I would recommend this firm.
RuC · 5 October 2023
Agent replied · 15 October 2024
Thank you very much for taking some time to leave us this feedback Ruth. We're so pleased to hear that the transaction was a smooth one.We're grateful for your comments on how we can improve in the future too, it's always useful to see this!Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 2/5
TrustpilotThe staff were friendly
The staff were friendly, but I felt I wasn’t kept in the loop , my husband and I were separating and I got my news mostly from him instead of through The Partnership. I wasn’t keen on the portal either I would have pteferred and email or phone call directly to me.
Mrs · 21 February 2021
Agent replied · 16 October 2024
Dear CharlotteThank you for feedback - I am sorry you felt you weren't kept informed of progress - whilst we do try our best to ensure everyone knows what is going on, clearly we missed here.I do appreciate that direct emails are convenient, but having seen a client lose £600,000 to a fraudster due to email fraud, we built our portal to protect all our clients against this menace. Peter AmbroseManaging Director
★★★★★ 5/5
TrustpilotAmazing service
Amazing service. Very quick on response. Love the way app works, so easy to communicate.
Remigijus · 9 August 2024
Agent replied · 15 October 2024
Thank you for your review, Remigijus! Glad to hear you had a smooth experience with our portal and our team. One of our main focuses is on our communication and making sure we make our process as quick and easy as possible for our clients, so we're very glad this was the case here!Jamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotGreat experience with their online…
Great experience with their online portal. Received regular weekly updates from Alex and Ismail and cannot thank them enough for making our new build completion effortless. Thank you and will definitely recommend them to family and friends.
Hester · 16 March 2023
Agent replied · 15 October 2024
Hester - thank you so much for your kind comments! Newbuilds can be a bit of a challenge, so we're really pleased that we were able to make it appear effortless!!We hope you enjoy your brand new home!Tracy Holland, Associate Director, Sales & Marketing
★★★★★ 5/5
TrustpilotWould never use anyone else! Just perfect.
Updated every week always answered the phone straight away, an amazing visual explanation as to where you are in the process. The solicitors and assistants are patient and kind. Nothing is too much trouble. Would highly recommend. Both buying and selling were extremely simple.
Customer · 17 June 2022
Agent replied · 15 October 2024
Dear Emma, Thank you so much for your review. We are pleased you were happy with the service you received from Amna and Alex and felt you were in good hands throughout the process of your sale. Happy to help and here if you need us. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotThe Partnership
I've been very impressed with The Partnership. When buying a house communication is key. The partnership provide weekly updates as a minimum.Any questions I had were quickly responded to.The portal was very easy to use and the uploading of documents function was very helpful
Ian · 15 June 2022
Agent replied · 15 October 2024
Thank you so much for your review, Ian. We are pleased to hear you were impressed with the service you received from Leah and the team throughout the process of your purchase. Also delighted you liked the portal and found it so useful. Happy to help.Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotTop quality service
I can honestly say the quality of your services far outreached anything I had hoped for. From start to finish I felt I was in safe hands. Having the online portal and also being able to contact you easily made the process of buying so much more enjoyable. I would certainly recommend you to friends and family. Thank you.
S · 11 December 2017
Agent replied · 16 October 2024
Good morningFirstly, thank you so much for taking the time to leave us a lovely review on Trustpilot. Secondly, I am thrilled that you have enjoyed our service and in particular our secure on-line portal. "Enjoyable" is not often a word we see throughout the conveyancing process which can be rather stressful and I am delighted that we were able to help you with your transaction.Do please let me know if I can be of any further help at this stage.With kind regardsChantal
★★★★★ 5/5
TrustpilotBrilliant Experience
We have had a brilliant experience with The Partnership, their communication was wonderful throughout the process of purchasing our house. Very helpful, efficient and knowledgeable. Thank you.
Miss · 11 December 2023
Agent replied · 15 October 2024
Thank you very much Kyra for your kind words! It's amazing to hear that you had a brilliant experience working with us on your property purchase. Your legal team will be delighted to read your lovely comments.We're always more than happy to help!Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotTransparent and helpful service
Throughout our conveyancing we have had a fantastic service from our solicitor and all at The Partnership. I really appreciated the transparency that the app brought along with regular updates and a very fast response to all queries. I wouldn’t hesitate to use The Partnership for any future transaction.
Paul · 9 September 2021
Agent replied · 15 October 2024
Dear Paul,Delighted you had such a great experience with Mekael and the team and appreciated the transparency and efficiency that both the team and portal provided. Thank you for your review and happy to help. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotHighly recommended!
Great communications throughout the buying process. The Partnership was recommended to me by a friend, and I would recommend them to others who are buying or selling a property.
Stewart · 22 April 2025
★★★★★ 5/5
TrustpilotHighly recommend this firm for buying or selling a house
Highly recommend this solicitor for selling or buying! Even my estate agent I am using to buy have said they are the best firm they have dealt with!All done by email, there is a summary table, everything is dealt with there and now. Mega efficient!
Mr · 19 April 2022
Agent replied · 15 October 2024
Dear Nesan,Thank you so much for your wonderful feedback, and for taking the time to leave us a review. Jordan, Poonam, and Alisha will be delighted. Grateful for your recommendations and as always, here if you need us. Tracy HollandMarketing Manager
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