Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFirst class service.
The team at “The Partnership” made the conveyancing on my late Fathers house completely hassle free. We were kept informed via the secure portal at all times, and when we had a query it was answered promptly. They acted quickly and with understanding and empathy throughout the process. A first class service.
Chris · 22 June 2023
Agent replied · 15 October 2024
Thank you very much Chris for leaving us this brilliant review. We are so pleased to hear that you received such great service from your legal team. It’s great to know Oli and Maria acted quickly and kept you updated at all times throughout the sale of your Father’s property.We’re always happy to help.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotConstant Communication
Moving house is stressful at the best of times so it was a relief to find The Partnership; recommended by my estate agents. The Partnership were in constant communication with almost daily updates of progress in the sale. They worked quickly, efficiently, professionally and are a credit to their trade. I would not hesitate to use them again.
Gina · 8 December 2022
Agent replied · 15 October 2024
Dear Gina, Thank you so much for taking the time to leave us a review. We are so glad to hear you had such a great experience - Erim and the team will be pleased. Always happy to help and here if you need us! Tracy HollandMarketing Manager
★★★★★ 4/5
TrustpilotThanks go to Michelle, Kirby & team
All our thanks go to Michelle, Kirby and the team for their guidance through this speedy Sale. They made the process pretty painless.
Miss · 4 December 2020
Agent replied · 16 October 2024
Dear Alison, Wonderful to hear that you had a somewhat painless experience - Michelle and the team will be so happy to hear. Thank you for your review and best of luck, Tracy Holland Marketing Manager
★★★★★ 5/5
TrustpilotStill superb!
This is the second time that I have used The Partnership for conveyancing (purchase in 2015 and a sale now) and I would not use any other firm. The service they deliver is excellent. Clear and frequent communication. A very sensible approach and always really friendly.I have recommended them to many friends and will continue to do so. I will also go straight back to The Partnership for the next property that I buy.
N · 20 December 2019
Agent replied · 16 October 2024
Dear Nadine,Thank you very much for taking the time to leave us a great review. Really pleased to hear that you had a good experience with us and would be happy to use us again! Thank you very much for your recommendations and always happy to help.Tracy HollandMarketing Assistant
★★★★★ 5/5
TrustpilotThe Partnership were a great company to…
The Partnership were a great company to work with. They were efficient and really helpful in the sale of my property. The communication was very clear and kept me updated on the whole process. Would definitely use them again
Ashleigh · 19 April 2024
Agent replied · 15 October 2024
Thank you kindly for your five stars Ashleigh! It's fantastic to know you found your legal team to be so efficient and communicative throughout the sale of your property.We're always here if you ever need us again in the future!Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotThis is a slick operation
This is a slick operation - their portal system is great and all the people I dealt with from start to finish were lovely and extremely professional. I felt in excellent hands, and was very happy with the efficient, value-for-money service I received. When a couple of tricky points arose, the lawyers were very knowledgeable and proactive in looking out for my interests. Well done The Partnership.
Happy · 26 September 2021
Agent replied · 15 October 2024
Dear Belinda,Thank you so much for your review. We are delighted to hear you had such a great experience with Paul and the team and found the portal so useful and felt in good hands throughout. Always happy to help. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotWorked quickly answered all my…
Worked quickly answered all my questions.
Harry · 4 August 2025
Agent replied · 15 October 2024
Harry, thank you for taking the time to leave us a kind review!
Please don't hesitate to get in touch if we can help further.
Jamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotThe Partnership did an excellent job…
The Partnership did an excellent job for us.
Sul · 13 July 2025
Agent replied · 15 July 2025
Sul, thank you for taking the time to leave us a review! We're so glad to hear you had a great experience working with us and with Henna, and that we could get everything over the line for you efficiently.
Please don't hesitate to get in touch if we can help further.
Jamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotAll your staff did fantastic well done…
All your staff did fantastic well done of you.
Mr · 2 July 2025
Agent replied · 7 July 2025
Thank you for taking the time to leave us a review!
Please don't hesitate to get in touch if we can help again in the future.
Jamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotThe whole process was made a lot easier…
The whole process was made a lot easier using the Portal. Everyone working on this were very quick to respond to any queries that we had. I would recommend The Partnership to friends and family. What is usually a stressful process was surprisingly stress free.
Kelly · 13 December 2023
Agent replied · 15 October 2024
Thank you very much Kelly for this lovely review. It's amazing to hear that you loved our Client Portal and found it made the transaction much easier! We never want the conveyancing process to be stressful for our clients so we're glad to know your legal team did such a fab job on this one.We're grateful for your recommendations and are always happy to help.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
Trustpilotvery high professionalism
The team demonstrated very high professionalism in handling both our sale and the purchase. Having used their service before and will continue to use their service in the future.
RuiXiang · 10 October 2024
Agent replied · 15 October 2024
RuiXiang - thank you for the kind words! We're glad to have been able to work with you on multiple files now, and we look forward to working with you again if you need us!Jamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotExtremely happy with the service The…
Extremely happy with the service The Partnership gave us in selling our old and buying our new house. The service was very professional and prompt with all dealings. We particularly liked the fact that they gave us weekly updates throughout. Thank you. We have no hesitation in highly recommending The Partnership.
Heather · 13 July 2023
Agent replied · 15 October 2024
Thank you very much Heather for leaving us this kind review. It’s wonderful to hear that you were provided with such professional and prompt service throughout your transactions. We’re pleased to know you found the weekly updates helpful too!We are grateful for your recommendations and are always happy to help.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotThe Partnership were excellent, again
The Partnership were excellent again. We’ve used them for 2 purchases and 1 sale now. They are always extremely responsive and available, the online messaging system is fantastic and allows you to see all your documents and conveyancing progress in one place rather than trawling through email chains. Would definitely use them again.
N · 11 May 2023
Agent replied · 15 October 2024
Thank you very much Natasha for taking the time to leave us with this lovely review. The team here will be so pleased to hear how they have provided you with excellent service again! We are glad you found our client portal to be such a useful tool in the process.It’s always a pleasure to help!Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotSimple and easy and environmentally conscious
The whole process was simple and easy to administer using the online portal. Loved that there was minimal paper for the sale of our flat. Much more efficient and environmentally conscious. Reasonable fees which were transparent throughout. All staff throughout the sale were courteous and helpful. Would highly recommend!
Rebecca · 31 August 2023
Agent replied · 15 October 2024
Thank you so much for leaving such a complimentary review Rebecca. It's amazing to hear that the whole transaction was made simple for you, our Client Portal is to thank for that!We're so glad we could help and we are grateful for your recommendations.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotThe service provided by The Partnership…
The service provided by The Partnership was excellent we were kept informed every step of the way as well as sorting out the things we were not able to.The team were friendly and professional all the way and helped to ease us through a very stressful journey.We would definitely recommend The Partnership team.
Denise · 10 May 2023
Agent replied · 15 October 2024
Thank you so much for your kind words Denise. The team here will be delighted to know they were able to ease you through the sale of your property and remain friendly and professional throughout.We are always happy to help and are grateful for your recommendations.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotThe Partnership Ltd - highly recommended!
We used The Partnership Ltd. for both a property sale and purchase (completed in June 2020). Throughout the process we have been extremely impressed with our assigned solicitor (Nisha Gill) and support staff - they have all been very responsive, diligent and clear, even when difficulties and delays arose due to COVID-19 and from our vendor's side. The online portal approach also made things very clear and easy to follow. Highly recommended!
Thomas · 11 July 2020
Agent replied · 16 October 2024
Dear Thomas,Thanks so much for taking the time to leave us a review on TrustPilot. Really pleased to hear that we have met all your expectations- even through the pandemic. Nisha and the team will be thrilled with your comments. Always great to hear that our portal is clear and easy to use as we want to be sure to keep our clients updated. Thank you for your recommendations. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotThe Partnership professionalism
The Partnership professionalism and dedication to working towards the sale and purchase of our properties.100% would recommend there service to anyone, there was not one part of the process that I wasn’t informed about and the client portal made it easy to see where we were during the process
Anthony · 28 August 2023
Agent replied · 15 October 2024
Thank you very much Anthony for taking the time to leave us this amazing feedback! Kim and the team will all be thrilled to read your lovely comments about their professionalism and dedication to your transactions.It's great to hear that the client portal was so useful for you too! We're always happy to help.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotBrilliant to work with
Brilliant to work with, Catherine and her colleagues were amazing and very quick throughout the whole process. The online portal is extremely user friendly and useful. I would definitely recommend The Partnership to friends and family.
Customer · 6 June 2024
Agent replied · 15 October 2024
Thank you for your kind feedback Alex! Catherine and the team will be over the moon to read your lovely comments. It's amazing to hear you love our portal too!We appreciate your recommendations and are always happy to help.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotBringing the Christmas cheer - first class service!
Absolutely fantastic!! The Partnership, specifically Kate and Sana, have been brilliant from start to finish. The online portal is a great tech platform that kept us informed throughout the (inherently very emotive and stressful) process and made it as smooth as possible - we could even submit our own enquiries for the sellers solicitors! Couldn’t recommend them enough! Big thank you to all the team!
David · 24 December 2021
Agent replied · 15 October 2024
Dear David, Thank you so much for your great review. We are pleased you had such a great experience with Kate and Sana and found the online portal so useful. Grateful for your recommendations and happy to help. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotNothing but courtesy and professionalism
I can't speak more highly of the courtesy and professionalism at the Partnership. We worked closely with Ellie and Abi, both of which were absolute stars in helping towards our first property purchase. Would absolutely use again on our next purchase. Thanks for all your help getting us over the finish line!
Mem · 31 May 2023
Agent replied · 15 October 2024
Thank you very much Meric for your kind words! Abi and Ellie will be delighted to know they were absolute stars throughout the purchase of your first property.We are so glad to hear that you found The Partnership to be so professional, we’re always happy to help.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 4/5
TrustpilotAlways responded promptly and I felt…
Always responded promptly and I felt all was being handled efficiently and accurately. The online portal with a dashboard is brilliant as I could easily see where we were with both the sale and purchase just by glancing at it.Slight confusion just before completion with regards to what a payment was for resulting in me thinking I owed more than I did but overall I'd recommend them and use them again.
Catriona · 27 September 2020
Agent replied · 16 October 2024
Dear Catriona, Wonderful to hear that your transaction was handled efficiently and accurately and that you found the online portal easy to use and helpful throughout your sale and purchase. We are always happy to receive any feedback that will help us improve our service so thank you for taking the time to leave us a review. Grateful for your recommendations and always happy to help Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotExcellent level of care
I found the partnership to be an excellent organisation to work with, they kept me up to date with all of the happenings throughout the purchasing process and were always available when I needed to contact them. They were very diligent and ensured that they tracked down anything that raised red flags which really provided me the confidence to move forward with my purchase.
Arran · 12 February 2022
Agent replied · 15 October 2024
Dear Arran,We are pleased you had such an excellent experience and found the team so helpful. Amna, Alex, and Zoe will be delighted with your feedback. Thanks so much for your review and happy to help. Tracy HollandMarketing Manager
★★★★★ 1/5
TrustpilotA really poor experience
A really poor experience. Maybe it is because they pay a kick back to the estate agents that they get their business. I certainly will never use them again and would advise others to seek an alternative. Specifically, slow to respond, unhelpful to the point of rudeness, no confidence that they have exercised their duty of care to their clients.
Peter · 19 August 2022
Agent replied · 15 October 2024
I am genuinely shocked to read this review.Although I cannot find any case with your name on it, clearly something has gone badly wrong. I do not recognise my own company that you describe but if we have messed up then I obviously hold my hands up and can only apologise.We're certainly not perfect - drop me a note on pambrose@thepartnershiplimited.com and I'll look into your case.Peter AmbroseManaging Director
★★★★★ 5/5
TrustpilotGreat experience end to end.
The partnership team has been really proactive and remained a true facilitator throughout the process. Dedicated contacts were really involved and always provided clear explanations . We wished that the sellers solicitor had been as fast and diligent as the partnership was. It would have sped up the entire process.
Marc · 21 July 2023
Agent replied · 15 October 2024
Marc, thank you so much for this kind feedback. Abi and Saskia will be thrilled to hear you found the team to be proactive and diligent throughout the sale of your property. We’re always happy to help.Illy Hanbury-Hughes, Marketing Assistant
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