Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent Service
Excellent Service Quick disclaimer! I am an estate agent and we do recommend The Partnership. I used The Partnership so that i had first hand experience of their services and would be able to confidently recommend them with my own knowledge. Everyone we have dealt with has been helpful, friendly and professional. I would happily suggest them not only to my clients but to my family and friends. Without them our sale and purchase most simply would not have gone through before Christmas. They have worked hard and keep all parties involved making it so easy to stay well versed in where we were.
Miss · 11 December 2017
Agent replied · 16 October 2024
Good Morning AmyThank you so much for taking the time to leave us a lovely review on Trustpilot. I am delighted that your experience with The Partnership has been so positive and that we were able to get your transactions through before Christmas. I have passed your comments on to your legal team here and it was their pleasure to work with you.Do please let me know if I can be of any further assistance at this stage.With Kind regardsChantal
★★★★★ 5/5
TrustpilotWe were recommended The Partnership who acted for us in the sale of 7 Greenwich Court. LondonE1
We were recommended The Partnership by our daughter-in-law who had used them to sell their house in London. We had not been involved in the sale of a property for many years and so were rather anxious when we decided we should sell our London flat. Soon realising we were in safe hands the process was thankfully very smooth with the minimum of stress. The progress reports on the portal every week were very helpful. Thank you to all those who guided us through these few weeks.
Martin · 30 November 2017
Agent replied · 16 October 2024
Dear Martin and JudyThank you very much for taking the time to leave us a lovely review on Trustpilot.I am delighted that your experience with The Partnership has been so positive and we were able to help you through your transaction smoothly.We have worked hard on our portal to keep our clients informed at all times as to the progress of their transaction. Do please let me know if I can be of any further assistance at this stage.Kind regardsChantal
★★★★★ 5/5
TrustpilotSale of leasehold flat and purchase of freehold house.
We used the Partnership on recommendation from my partner's colleague. They were absolutely amazing, the online dashboard is great for checking up on where we are in the transaction and the ability to pay by card instead of going to the bank to make the payment for the deposit is really useful (same for putting monies on account).Alex could not have been more helpful and without him and Jasmyn pushing so hard we would never have gotten to exchange today due to the obstructive nature of some of the other solicitors. Could not recommend enough.Doug
Douglas · 27 November 2017
Agent replied · 16 October 2024
Good afternoon DouglasThank you so much for leaving us a review on Trustpilot. I am very grateful for the time you took.I am delighted to hear that your experience with The Partnership has been so positive. We have worked hard to deliver our on-line client portal as we really do believe the transparency it offers allows our clients to keep control of their transactions. I have passed your feedback to Jasmyn and Alex and it is their pleasure to have moved your case forward to exchange. Do please let me know if I can be of any further assistance at this stage.Kind regardsChantalMarketing Services Manager
★★★★★ 5/5
TrustpilotVery efficient service
We used The Partnership for the sale of our house with a linked purchase. Our lawyer was very prompt at dealing with matters and we were kept well informed. The summary, in pie chart format, was a great way to see at a glance where we were in the transaction and what was still outstanding.
Edwina · 9 June 2023
Agent replied · 15 October 2024
Thank you so much Edwina for this lovely feedback. Nicole and Patience will be delighted to hear they worked promptly and kept you well informed throughout your transactions.We’re always happy to help.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotWe would have no hesitation in …
We would have no hesitation in recommending, The Partnership, to others selling a property and indeed we are very grateful that they were recommended to us by our estate agents, Rocodells of Brockley.Our experience was that all the staff we dealt with were efficient and helpful and we were kept fully updated at all times via the online portal or by telephone. We would like to extend our thanks and best wishes to all our contacts at the partnership for helping to make selling my late Mother's home as straightforward and stress free as they possibly could and for all their support and expertise for which we are very grateful.Chrissie and Paul Riches
Paul · 19 November 2017
Agent replied · 16 October 2024
Dear PaulThank you so much for taking the time to leave us a review on Trustpilot.I am delighted that The Partnership was able to help you during what must be a very difficult time for you. With kind regardsChantal
★★★★★ 5/5
Trustpilot3 weeks from offer to exchange - need I say more!
Having previously used them for my house sale and being impressed then, I used them again to buy my next property.This was a time critical sale with a tight deadline of 4 weeks to exchange. We did it in 3 weeks! Estate agents kept singing their praises too. They keep you up to date with the portal and messages. The use of online documentation transfer makes things speedier to turn around.Everyone is very friendly and helpful on the phone. I always got through to someone who could answer my questions.All in all highly recommended!
Clare · 13 November 2017
Agent replied · 16 October 2024
Dear ClareThank you so much for taking the time to leave us a review on Trustpilot. I am delighted that you have such a positive experience with The Partnership and that we were able to help you achieve your deadlines. We have worked hard on our client portal and believe that by being transparent we help our clients's transactions move forward more quickly. Do please let me know if I can be of any further assistance at this stage.With kind regardsChantal
★★★★★ 2/5
TrustpilotNot worth the extra cost.
Not worth the extra cost.I went with The Partnership despite a higher fee owing to better service promises and highers reviews but feel quite let down. Throughout the process I have had to chase for updates and after a few issues - including the solicitor dealing with my case stating that her assistant had spoken to a gift donor when he had not even attempted to call - this culminated in the report on the title including information that was entirely incorrect regarding the lease length and start date. This was put down to a 'drafting error' by the manager but is not at all a hard piece of information to extract and I can only hope that the due diligence process was, as promised, re-completed with the manager to a higher standard.Overall the sale has gone through but I have had to devote far more energy to the purchase than should be necessary, especially when the overall fee is around £300 greater than almost every other property firm in the London area. Given hindsight, I would not chose this firm to deal with my purchase.
Nick · 8 November 2017
Agent replied · 16 October 2024
Dear NickAs I explained in our email correspondence today, I am obviously very disappointed to learn that you have not been happy with our service.I do appreciate that you were understandably very unhappy that we did not correctly document the length of the lease in our report on title to you and can only apologise once more, as we did at the time. Also, the fact that we mistakenly told you that we had spoken with your donor, when we had not, clearly fell below the expectations that we all place on our professionalism. I know that Alex was particularly upset by his mistake.I apologise unreservedly on behalf of The Partnership, but I am pleased that you were happy with the overall speed of the case. It took 4 weeks from receipt of full paperwork to exchange on the purchase of a leasehold flat with a mortgage, which, whilst is fairly typical for a Partnership transaction, is highly unusual.Kindest regardsPeter AmbroseManaging Director
★★★★★ 5/5
TrustpilotA great company to work with
I had a very positive experience working with The Partnership on my recent sale and purchase. The online portal was very easy to use, gave great clarity to the whole process at every stage and kept an uncluttered record of all correspondence. Messages and phone calls were always responded to promptly and efficiently. I would definitely recommend The Partnership to anyone moving house. Thank you so much for all your help with my move.
S · 14 October 2020
Agent replied · 16 October 2024
Dear S Vine, Thank you for leaving us a review on Trustpilot. The portal certainly offers clarity and ease when it comes to the abundance of information that is processed throughout a property transaction. Also fantastic that the team were prompt and efficient. We are extremely grateful for your recommendations.Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotVery Professional
Very efficient company and everyone was very nice to deal with.
Refi · 8 July 2025
Agent replied · 10 July 2025
Refi, thank you for taking the time to leave us a kind review!
Please don't hesitate to get in touch if we can help any further.
Jamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotGreat service, value for money
I have used the partnership twice. Portal is excellent, response good. Thanks to Kaitlin.Recommended.
Mark · 7 October 2022
Agent replied · 15 October 2024
Dear Mark, Thank you for your review. Pleased to hear you have had another great experience with us and found the portal useful throughout. Kaitlin and Erim will be glad to hear it. Grateful for your recommendations.Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotFantastic service
Excellent company that provided a very personable and highly responsive service throughout. Our move took some time to complete and was hampered by unforeseen delays on more than one occasion, but all the team at The Partnership worked extremely hard to keep us informed and follow up on our inquiries as soon as possible. Their pricing is transparent and online system is very convenient and easy to use. Special thanks go to Lewis and Paul for their professionalism and dedication.
Scott · 6 September 2017
Agent replied · 16 October 2024
Good morning ScottThank you for taking the time to leave us a review on Trustpilot.I am delighted that your experience with us has been positive and that Paul and Lewis were able to get you through your transaction.Do please let me know if I can be of any further assistance at this stage.With kind regardsNatalie
★★★★★ 5/5
TrustpilotFantastic experience
Fantastic experience with The Partnership. My solicitor, Eloise Keegan, was informative, helpful, hard-working, and definitely made the process easier. I particularly appreciated the online platform where I could easily check for updates, access documents, and communicate swiftly with Eloise, who was always responsive. I'd definitely recommend The Partnership for anyone purchasing!
Lizzie · 3 April 2025
★★★★★ 5/5
TrustpilotWould recommend
Been very impressed with The Partnership. Everything has been dealt with quickly and efficiently and I would use them again.
Kylie · 17 December 2021
Agent replied · 15 October 2024
Thank you Kylie - so pleased that we were able to help get your sale through.We have passed on your comments to Michelle and Kirby - good luck with the completion today!Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotImpressive service
It is my first time to use services provided by this solicitor company. To be honest, at the beginning, I am not quite sure whether they can provide a good and efficient service. However, I would like to say that the service is excellent and it only toke me about two months to complete. The processes are transparent and controllable as I can understand which stage I am. The lawyer is quite helpful and fast-respond which greatly reduce time. If I will purchase my next house, I will definitely use this service.
Heng · 3 May 2017
Agent replied · 16 October 2024
Thank you so much for taking the time to write a review for us.I am delighted your experience with The Partnership has been positive and we very much look forward to working with you again one day. In the meantime thank you for your review.Kind regardsNatalie
★★★★★ 5/5
TrustpilotOur go-to conveyancing team
I think this the third time we’ve worked with The Partnership and they never fail to impress - seamless communications, availability when needed and a very easy to use portal make the house buying and selling process almost effortless. Thanks to all our team.
Martin · 21 February 2024
Agent replied · 15 October 2024
Thank you very much Martin for leaving such a lovely review for us! We are always thrilled to see returning clients continuing to use us, we're so glad you had another great experience working with us. I know your legal team will be delighted to see your kind comments.We're always happy to help if you ever need us again!Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotThe partnership property lawyers.
Professional and efficient team who were available to give me information and support every step of the way. I would definitely recommend their services to anyone looking for highly professional property lawyers.
Marcia · 27 September 2024
Agent replied · 15 October 2024
Thank you for the kind words, Marcia! We're very happy to hear that you had a great experience with us, and that we were able to provide all of the support and information you needed during the process. Thank you as well for the recommendation!Please don't hesitate to get in touch if you need anythingJamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotSophia and her team is responsive and…
Sophia and her team is responsive and her professional advice help me a lot during the whole house buying process.
Joy · 1 December 2021
Agent replied · 15 October 2024
Dear JoyThank you for your very kind words - I know that Sophie will be delighted to learn of this. Really pleased that we were able to help you buy your home and that you will be happy there.Tracy HollandMarketing Manager
★★★★★ 4/5
TrustpilotPrompt and Organised way of handling
This is my first experience with Solicitors, team has handled my case very well and supported well through out the journey. Their platform is easy to use and gives clear milestone and progress, very much liked it. Only improvement i can see is having a consistent 1 or 2 solicitors throughout the journey but nevertheless hand-off between solicitors is smooth didn't find challenging.
Sudhir · 1 August 2022
Agent replied · 15 October 2024
Thank you so much for our review and feedback, Sudhir. We are pleased you felt supported and that you liked the client portal and found it helpful to track progress. Happy to help. Tracy HollandMarketing Manager
★★★★★ 2/5
TrustpilotNot great, poor customer service
I'd used the partnership for my last house purchase when they were great but this time they were very average. Little willing to go above and beyond to make the process easy for me. Poor quality of communication with me on progress. I wouldn't use them again. Solicitor in charge of my case only got in touch when I complained and then proceeded to tell my why I was wrong and my complaint was invalid.
Eliot · 3 April 2020
Agent replied · 16 October 2024
Dear EliotThank you for your feedback - I am so sorry that you were not happy with our service.As you say - last time, we were great and this time unfortunately, your experience was not as good - we will do whatever we can to improve our consistency going forward.Peter AmbroseManaging Director
★★★★★ 5/5
Trustpilot3rd time used them - will use again!
Have used the Partnership for 3 moves now. Great service, loved the new portal showing where they were at in the process and could safely email them. Did find that I had to resend documents that they'd already asked for or answer questions already asked which was frustrating at the start. It was a rush at the end but they handled it perfectly!
Helen · 26 July 2022
Agent replied · 15 October 2024
Thank you so much for your lovely review, Helen.We are so pleased you've had another great experience and appreciate your feedback. Delighted you liked the portal and found it so helpful throughout the process.Always happy to help and here if you need us.Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotVery responsive throughout a protracted…
Very responsive throughout a protracted sale..
Sarah · 23 August 2025
Agent replied · 27 August 2025
Thank you for taking the time to leave us a review, Sarah! We're glad to hear you had a great experience working with us!
Please don't hesitate to get in touch if we can help again in the future.
Jamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotThank you partnership group
Thank you partnership group, you are knowledgeable, very efficient and friendly and what I loved most, your communication is excellent, so that i knew what was going on, and always had one of you to answer my questionsi definitely recommend you you are great much much appreciated Grace
Grace · 14 November 2023
Agent replied · 15 October 2024
Thank you very much for such a lovely bit of feedback Grace! It's wonderful to hear that everyone you dealt with during your transaction was knowledgeable, efficient and friendly. Communication is our top priority so we're glad that your experience was no different.We're thankful for your recommendations and are always happy to help.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotHighly Recommended 'The Partnership'
Highly Recommended 'The Partnership' team.
Mr · 2 September 2025
Agent replied · 3 September 2025
Thank you for taking the time to leave us a kind review! We're glad to hear you had a great experience working with us, and that we were able to move the process along as smoothly as possible for you!
Please don't hesitate to get in touch if we can help any further.
Jamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotThe Partnership have been brilliant...
The Partnership have been brilliant. Very professional but friendly people who were a pleasure to work with. It felt like they genuinely cared about our sale/purchase. We loved the portal too - such an efficient way of managing the process without the need for lots of emails, phone calls and follow-ups. We always knew where we were at in the process too which was really helpful.
CJ · 24 February 2022
Agent replied · 15 October 2024
Thank you so much for you lovely comments - I know that Henna and Steve will be delighted to hear this.Really appreciate your comments on our portal - we put it in place to keep our clients' money secure but the tracking facilities are a hit!Tracy HollandMarketing Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.