Trusted Agent profile · Guildford

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The Partnership Guildford reviews

4.7

★★★★★ Excellent

2,553 reviews across 2 platforms

Guildford, GU1 9DP

The Partnership's office in Guildford is rated 4.7 out of 5 across 2,553 reviews on two platforms.

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2,552

Reviews on Trustpilot

This office

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5.0 / 5

1

Reviews on Kerfuffle

This office

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Reviews

Every review we hold for the Guildford office, from every platform, shown as written. First names only.

5/5

Trustpilot

The communication is excellent and the…

The communication is excellent and the portal is so helpful in understanding where you are in the transaction and what needs to be completed next. The lawyers are very responsive and experts in conveyancing…..which also means they do not advise on other matters but make that very clear upfront. All in all great service at good value.

Penny · 2 May 2023

Agent replied · 15 October 2024

Thank you so much Penny for leaving us with this great feedback. It is wonderful to hear that you found our communication to be excellent and found our client portal to be so useful.We are always more than happy to help.Illy Hanbury-Hughes, Marketing Assistant

5/5

Trustpilot

Amazing service and team

This is the second time I have used the services of the Partnership. I can highly recommend the team. They kept me informed at all times and the provision of a portal to upload documents and financial transactions was in my opinion a Brilliant function. The team are very pragmatic and resolve questions with the minimum of fuss and in a very professional manner.

Ray · 25 August 2022

Agent replied · 15 October 2024

Thank you so much for your review, Raymond. We are delighted to hear you’ve had another pleasant experience, and we’re grateful for your recommendations. Pleased you felt updated throughout the process of your sale and found the portal so useful, Erim and the team will be glad to hear it. Tracy Holland Marketing Manager

5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish. The sale only was completed as the new purchase is complex. I decided to split the chain due to the delay with my purchase.I was kept informed throughout and the staff were extremely professional.

Jaden · 4 June 2024

Agent replied · 15 October 2024

Thank you for your kind feedback Jaden! It's great to hear that you received excellent service throughout your transactions.We're always more than happy to help!Illy Hanbury-Hughes, Marketing Assistant

5/5

Trustpilot

Consistent Quality Throughout

We found The Partnership to be very supportive and consistently kept us well informed about the progress of our move. They were very responsive and communication was always answered promptly via their online portal.Having moved once before we knew how stressful it is when trying to keep things progressing quickly and not getting responses fast enough. Our experience with The Partnership was in stark contrast to our previous move and we felt that they took a lot of stress away from us whilst remaining professional and thorough throughout.Excellent from start to finish - a highly recommended choice.

Paul · 22 June 2018

Agent replied · 16 October 2024

Dear PaulThank you very much indeed for your positive feedback.So pleased that we managed to reduce the amount of stress involved in your move - remaining professional and thorough is absolutely key to our business.Peter AmbroseManaging Director

5/5

Trustpilot

Very impressive service

The Partnership have done everything right and have made my side of the conveyancing run as smoothly as possible. All queries have been dealt with quickly and they have kept me informed at every step.

MISS · 29 August 2024

Agent replied · 15 October 2024

Susan - thank you for the review! We're glad to hear you had a great experience with our team, and that everything went smoothly! Also very happy to know communication was consistent - we want to make sure everyone knows what's going on at all times, so it's great to hear this was the case!Thank you again for your review, and don't hesitate to get in touch if you need us again!Jamie-Ann Rogers, Marketing Assistant

5/5

Trustpilot

The Partnership & Conveyancing

The Partnership offer an efficient and speedy conveyancing service for a straightforward sale/purchase. Managing most interactions through the on-line portal avoids postal and other delays. You need to be comfortable with a predominantly portal based service. It suited us. We did not need guidance on the process so cannot comment on that. Our more

JL · 7 March 2025

5/5

Trustpilot

Very good up to Completion

The handling of the sale of the property up to completion was excellent, especially when dealing with a purchaser's solicitor who was poor and unresponsive. Unfortunately I do have to say that with an exchange to completion timescale of less than a week I would expect that someone would have picked this up rather than it being ignored until they returned from holiday with less than 2 days to completion. Yes, everything was completed in time, but I am not happy that this was all left to the last minute. This was so different to the attention my sale received up to that point.

Chris · 22 May 2018

Agent replied · 16 October 2024

Good morning ChrisThank you for taking the time to leave us a review on Trustpilot. It is always helpful when our clients give us constructive comments for us to discuss and make changes. We work hard to constantly update and improve our service. I am delighted that your transactions were completed on successfully given the short time frames.Kind regardsChantal

4/5

Trustpilot

I have been very happy with the…

I have been very happy with the services provided by The Partnership in my recent purchase. They have responded promptly to any of my queries and have advised me.My solicitor Aurelia and her assistant Holly have been very patient with me.Thanks also to the completion team ,Bethany and Patrycja.I would not hesitate in recommending The Partnership to my friends and family

Sonnie · 11 December 2022

Agent replied · 15 October 2024

Thank you so much for your review, Sonnie. Aurelia, Holly, and the rest of the team will be so pleased to hear you were happy with the service you received throughout the process of your purchase. Thank you so much for your recommendations - always happy to help. Tracy HollandMarketing Manager

5/5

Trustpilot

Very positive experience!

Very positive experience!Everyone I had contact with at The Partnership was very friendly and helpful. The use of the online portal is great - very reassuring regarding documents and security (much better than email) and good for communication - I like the summary with all the stages which get ticked off as the process goes along as well as access to all documents at any time and also the weekly updates so you always know what's happening. Would definitely use again.

L · 14 May 2018

Agent replied · 16 October 2024

Good morningThank you so much for taking time to leave us a lovely review on Trustpilot.I am delighted that your experience with The Partnership has been so positive. We have worked very hard on our client portal and the transparency and security that it offers our clients. I look forward with working with you again in the future.Kind regardsChantal

5/5

Trustpilot

Top-notch legal service

I recently used the Partnership, and I couldn't be happier with the experience. Their team was professional, knowledgeable, and incredibly supportive throughout the entire process. They handled everything with precision and care, making the sale smooth and stress-free. I highly recommend the Partnership to anyone looking for top-notch legal services. Five stars!

Georges · 31 March 2025

5/5

Trustpilot

Excellent service

Excellent service. Love the tools you use which allowed me to track progress. Special thanks to Ghania and Nadil. Steve

Steve · 31 January 2022

Agent replied · 15 October 2024

Dear Steve, We're always happy to hear that our clients have found the portal so useful, so thank you for taking the time to let us know. Nabil and Ghania will be glad to hear you had such a good experience. Always happy to help. Tracy HollandMarketing Manager

5/5

Trustpilot

An excellent service - would highly recommend

I used The Partnership for the sale of my property as well as the simultaneous purchase of mine and my fiancé's next home (both in south London). I found the quality of the service and communication we received throughout extremely good. The online portal for sending messages and sharing documents made the whole process far easier. What's more, the people working on our case (Jess Davis and Laverne Townsend) were very helpful, friendly and approachable from start to finish. It took much of the stress out of the experience and I would thoroughly recommend The Partnership to anyone who's about to begin the purchase or sale of a property.

Dominic · 12 April 2018

Agent replied · 16 October 2024

Dear DominicI just wanted to thank you so much for taking time to leave us a lovely review on Trustpilot.I am delighted that your experience with The Partnership has been so positive. Our secure client portal has been instrumental in our ability to keep our clients up to date and in control of their transactions with us.Buying and selling properties can be a very stressful time and I am really happy that Jess and Laverne were able to keep things calm and pleasant. I will make sure they see your review.Do let me know if I can be of any further assistance at this stage.Kind regardsChantal

5/5

Trustpilot

All ran smoothly from beginning to end.

It took me a while to get used to the portal as I do prefer the personal touch but it was never a problem getting through to speak to somebody if need be. If anything Charlotte, Laura, Natalie, Jodie, Choi Lynn & Jo were too efficient as they were pretty much always waiting on me, making me look bad!Joking aside this was a welcome step up from past experiences of conveyancing where I have experienced long, unexplained delays. All of the Ladies I dealt with were excellent and I would recommend them without hesitation.

J · 29 March 2018

Agent replied · 16 October 2024

Good afternoon Mr HeathThank you so much for your lovely review on Trustpilot.I am thrilled that your experience with The Partnership has been so positive.I completely understand your thoughts on our client portal which does keep our clients safe and secure. However, we do believe that during what can be a difficult and stressful time, a friendly and helpful voice offers a good balance of services for our clients and helps you keep control of your transactions with us.I will make sure your team here sees your feedback and I know they will be delighted with it so thank you again. Do please let me know if I can be of any further assistance at this stage.With kind regardsChantal

5/5

Trustpilot

First Class Service!

The Partnership was highly recommended by the estate agent for my sale and purchase, and my decision to work with The Partnership team (Emma and Lois) throughout the process to get me to exchanging contracts was the right one.The combination of the secure, easy to follow online portal and its funky dashboard was great as I could upload and download most documents securely and easily and follow step by step how things were progressing.Also, communicating on the odd occasion (the good old fashion way) when things weren’t clear or when handling issues, was a fantastic part of the overall service too.Everyone I spoke to at The Partnership was friendly, helpful and at the same time extremely professional.I’ve sold and purchased several houses over the years, but by far this is the best property solicitor service I’ve had the pleasure of experiencing.Give The Partnership a try, you will not be disappointed, I was not!

Andrew · 29 March 2018

Agent replied · 16 October 2024

Good morning AndrewThank you so much for taking the time to leave us a lovely review on Trustpilot.As I am sure you know, buying and selling properties can be stressful so I am thrilled that your experience with The Partnership has been so positive.I will of course, make sure Lois and Emma see your feedback and I know they will be delighted for you.We work hard to be transparent, approachable and safe and I am delighted that you have enjoyed that service from us.Do of course let me know if I can be of any further assistance at this stage.Kind regardsChantal

5/5

Trustpilot

Fabulous solicitors

Fabulous solicitors, who work hard to push your stuff through. They have compassion, know the details of your case and explain the legal ramifications of procedures well. They are not afraid to make a phone call to give that personal touch. In my opinion, their fees in the conveyancing process are worth every penny.

Rosamund · 4 March 2025

5/5

Trustpilot

Fantastic

FantasticThe Partnership were great in handling in our time-pressured chain; super responsive and easy to work with throughout. Best conveyancers we've worked with - would definitely use them again!

YT · 27 November 2024

Agent replied · 3 December 2024

Ying, thank you for the kind review! We're glad to hear you had a great experience working with us. We always try to meet your deadlines, especially in high-pressure situations from others in a chain, and we're very happy we were able to meet this with your purchase!Please don't hesitate to get in touch if you need anything further.Jamie-Ann Rogers, Marketing Assistant

5/5

Trustpilot

Professional and super efficient!

Professional, responsive, super efficient and supportive. I honestly cannot recommend The Partnership enough. They managed to get us through the most difficult and stressful house purchase I’ve ever experienced or heard of. We were encouraged to call and made to feel that no question was too small or trivial. We’ve recommended them to family and friends. If we ever move again we will be using them again without a doubt.

Leanne · 1 October 2021

Agent replied · 15 October 2024

Dear Leanne,Thank you so much for taking the time to leave us such a lovely review. We are so pleased to hear you had such a great experience with Helen and the team and felt you were in good hands throughout. We are grateful for your recommendations and always happy to help. Tracy HollandMarketing Manager

5/5

Trustpilot

Brilliant service!

A brilliant service from the Partnership. I can confidently recommend them to any seller. Everyone I spoke to was incredibly helpful, and the online portal creates an environment of total security. It is also a great way to keep an eye on where the process stands, and eliminates the need to post most documents as they can be sent securely via the portal.Online security may come with a sting in the tail, however, as there seems to be an over-reliance on communicating exclusively via the portal during the legal process, and a reluctance to actually pick up the phone if something is urgent or requires discussion. This slows things down if one isn't chained to a secure computer 24/7! This is not a major issue, but an observation, and the only source of small issues for us.

Dale · 26 March 2018

Agent replied · 16 October 2024

Good morning DaleThank you so much for taking time to leave us a lovely review on Trustpilot.I am delighted that your experience with The Partnership has been so positive and that our portal has given you the confidence and peace of mind that your transaction is safe and secure. I am also very grateful for your feedback on how we communicate with you. We work hard to be responsive, transparent and proactive and we are mindful that our on-line portal gives us a platform for this.It is however, vital that we continue to pick up the phone to you too! So I will make sure that your constructive feedback is forwarded to your legal team.Do of course let me know if I can be of any further assistance at this stage.With kind regardsChantal

5/5

Trustpilot

It's a pleasure to deal with a team of…

It's a pleasure to deal with a team of professionals! Very good!

Vasyl · 2 July 2025

Agent replied · 7 July 2025

Thank you for taking the time to leave us a kind review, Vasyl! We're glad to hear you had a great experience working with us. Please don't hesitate to get in touch if we can help further. Jamie-Ann Rogers, Marketing Assistant

5/5

Trustpilot

First Class, so different..

Such a refreshing and transparent process, we thoroughly recommend The Partnership for all your conveyancing requirements.They pick the phone up or ring you back promptly every time. They reply to mails promptly every time. They give practical and transparent advice and talk through every step of the way, first class. Not the usual struggle to talk to your professionals acting on your behalf. All of this and an innovative portal that allows you to effortlessly track the progress of your purchase or sale. Very, very impressed.

Neil · 20 February 2018

Agent replied · 16 October 2024

Good afternoon NeilThank you so much for taking the time to leave us such a lovely review on Trustpilot.I am delighted that your experience with The Partnership has been so successful. We have worked hard on our client portal to keep our clients safe, in control of their transactions and as you say, able to track its progress.However, we still firmly believe that contact with and access to your legal team, is of paramount importance to make what can be quite a stressful process run as smoothly as possible and ultimately get you to your goal. So thank you for your review and feedback on both!Do let me know if I can be of any further assistance at this stage.With kind regardsChantal

5/5

Trustpilot

professional and super efficient

I was very impressed by the partnership. Everything runs super slick and this is helped by having a good network of people looking after a file (although a dedicated person is allocated). The portal is excellent and allows all parties to communicate quickly and easily..no more waiting for a letter to be replied to or waiting for post to be delivered ! Why can’t everyone work this way ? I can’t recommend them enough and would use in the future and recommend to anyone !

Nicky · 2 February 2018

Agent replied · 16 October 2024

Good afternoon NickyI would just like to thank you so much for leaving us a review on Trustpilot. I am delighted that you have enjoyed our service here at The Partnership and in particular our portal. We have worked hard to develop it for our clients to keep them in control of their transaction with us and make sure their matters are secure. It does, as you say, reduce the time spent waiting for post!Do please let me know if I can be of any further assistance at this stage.Kind regardsChantal

5/5

Trustpilot

Honest Review of The Partnership

All the staff are friendly and approachable. Solicitor and assistant, as well as support staff, all very knowledgeable and quick responses to queries/correspondence meant very stress-free transaction from this point of view.The company may charge (slightly) more for their service than some of their rivals but the age-old saying you get what you pay for is genuinely truthful here. Service was excellent from start to finish and I would personally recommend The Partnership to anyone looking to buy or sell a home and will definitely use them in any future transactions.

Lawrence · 11 January 2018

Agent replied · 16 October 2024

Good afternoon LawrenceThank you so much for taking the time to leave us a lovely review on Trustpilot. I am delighted that your experience with The Partnership has been so positive. I will pass your feedback on to your legal and services teams and I know they will want to wish you all the best with your transaction moving forward.In the meantime do of course let me know if I can be of any further assistance.With kind regardsChantal

5/5

Trustpilot

Appreciation of thanks to Partnership Team

Thanks to Catherine Nickford and the team. Appreciate their efforts and answering to client queries.

Nathan · 9 September 2022

Agent replied · 15 October 2024

Thank you for your lovely review, Nathan. Catherine and the team will be delighted to hear you had such a pleasant experience. We're always happy to help. Tracy HollandMarketing Manager

5/5

Trustpilot

Efficient, courteous and open communication.

I chose The Partnership on the basis of their quote for their services, which was detailed in its breakdown and very reasonable in comparison with other firms. I also chose it because all communication, including exchange of documentation, is conducted electronically via their portal. This made it fast and efficient. I was updated regularly on the progress of both my sale and purchase, and any questions I had were answered promptly and courteously.

Ann · 31 January 2021

Agent replied · 16 October 2024

Dear Ann, Delighted to hear that you had such a pleasant experience with our team and found the portal so useful. Thank you so much for taking the time to leave us such a lovely review. Tracy HollandMarketing Manager

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