Trusted Agent profile · Guildford
Verified
★★★★★
2,554 reviews across 2 platforms
Guildford, GU1 9DP
The Partnership's office in Guildford is rated 4.7 out of 5 across 2,554 reviews on two platforms.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic support from Laura & Abigail…
Fantastic support from Laura & Abigail throughout the process. They were on the ball all the time. Portal is also very useful for updates and privacy.
Dear Ceyhun,Thank you so much for your review. Pleased to hear you had a good experience with Laura and Abigail and that you found the portal so useful for both security, as well as, keeping you updated throughout. Happy to help.Tracy HollandMarketing Manager
5/5
TrustpilotExcellent again
This is the third time I have used The Partnership and it has been excellent all three times. This time Michaela has been particularly helpful. Much appreciated.
Dear Toby,Thanks so much for your lovely review. We are delighted to hear that you have used us more than once and have always had a great experience. Michaela and the team will be so pleased with your feedback. Always happy to help, Tracy Holland Marketing Manager
5/5
TrustpilotAndrew Huggett
I felt in safe hands from the start with The Partnership who handled the sale of my flat. It was very good to get such quick responses to my queries. The portal is fairly easy to use, it’s informative and comprehensible and great for exchange of information. The individuals come across as very keen and I felt they were interested in doing their best for me. I would have no hesitation in recommending them after a job very well done.
Dear Andrew, Thank you for the wonderful review! We really appreciate great feedback about our team and we are thrilled that you found our portal so useful. Thank you also for your recommendation. Happy we could help and here if you need us. Tracy Holland Marketing Assistant
1/5
TrustpilotAwful service
We had an extremely stressful no chain flat sale with The Partnership. A problem with the lease was raised by the other side, which my partner and I essentially solved ourselves by reading the lease, identifying that the issue was a simple clerical error and calling the Land Registry to rectify it.
5/5
TrustpilotGreat service from the Partnership
The Partnership has delivered a very good service. Always contactable electronically or via the phone, even silly questions were answered, without making me feel silly. We found their portal easy to use and very helpful, keeping you up to date on where you are with the progress.
4/5
TrustpilotHouse Purchase No.2 with the Partnership.
Experience no.2 purchasing a property using The Partnership and excellent experience once again. From start to finish the team were on point, worked within agreed timescales and looked after our interests all the way through the process. Highly recommend the team and will use again in the future.
Thank you very much for this kind review Mark & Lucy. We love seeing clients coming back to work with us again and it's amazing to hear that you had another excellent experience! Your legal team will be delighted to read your feedback.We're always here if you need us again in the future!Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotThe Partnership and our particular case…
The Partnership and our particular case workers were extremely dedicated and thorough. Their portal is extremely helpful in tracking the progress that is made and clearly labels what steps you need to take in order to ensure smooth completion. Unfortunately despite no chain, our purchase took 6 months, but none of the delay can be attributed to the solicitors themselves, who were speedy in every aspect, chased us when necessary, and certainly chased the sellers weekly. I can only command them.
Dear Ms BourgeoisThank you for this great feedback. Happy to hear that you've had a great experience with us and that you're a fan of our portal.Really pleased we could help with your purchase and wish you the best of luck in your new homeTracy HollandMarketing Assistant
5/5
TrustpilotEasy communication
They have an online portal which works very well, enabling quick communication and showing you what stage has been reached in the conveyancing process. The people are friendly and efficient, and easy to get in touch with, whether it is through a message on the portal or by telephone.
Thank you very much Graham for your kind words! It's amazing to hear that you loved our Client Portal and found it helpful throughout your transaction with us. Your team will be thrilled to read your lovely review.We're always more than happy to help!Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotWould use them again
the Partnership are both professional and capable. They kept myself and my daughter who was acting on my behalf informed at each step of the legal processes we had hired them to do. I’m a very satisfied customer. Thanks to The Partnership.
Thank you kindly for your kind words Mrs Harris! We are delighted to hear that you found your legal team to be so professional throughout the whole process.We're always more than happy to help!Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotEasy to contact via the portal
Easy to contact via the portal. Always had a quick reply. Helped us through what ended up being a mare of a sale, due to our buyers and their solicitor.
Jo - thank you kindly for your five stars! We're delighted to hear that you received such great service throughout the sale of your property.We're thankful for your recommendations and are always here if you need us!Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotProperty sale
Everything was handled professionally, from start to finish. Espcially the on-line experience and weekly updates.
Thank you so much for your review, Harold. We are pleased to hear that you felt everything was handled professionally throughout the process of your sale, Nicole, Patience and the rest of the team will be happy to hear it.As always, happy to help and here if you need us. Tracy Holland Marketing Manager
5/5
TrustpilotFive Stars!! Fantastic :)
We’ve just bought our first house and used The Partnership from start to finish - couldn’t have done it without them! Excellent communication throughout with weekly updates, a handy summary tab so you can see each stage of the process and how it’s processing along with an explanation and time frame. The team at The Partnership were fantastic, super friendly and helpful and I would highly recommended them to anyone in need of solicitors!
Dear Milly, Congratulations on the purchase of your first home and delighted we could help out. Really glad to hear that you liked the portal and the transparency it provides and found the team helpful throughout. We are grateful for your recommendations and wish you all the best in your new home.Tracy HollandMarketing Manager
1/5
TrustpilotPlease do not use! Terrible Company
Absolutely terrible, I only wish I could give 0 starts instead of 1 to give people a better idea of just how incapable the people who work here are. 3 months after buying and selling through The Partnership, I am still chasing documents that they have in their possession but they don't return my phone calls or email, and have offered no explanation about what is going on. The firm is barely capable of performing the service they charge for, the only reason our purchase went through in the end is because our estate agent, myself and my husband had to call any chase people constantly, making sure documents were sent, phone calls made, everything they should do themselves! Every person we were assigned was constantly on holiday, we were shuffled between people non-stop, it takes 3 phone calls just to get a yes/no response to a simple question. Please do not be fooled like we were by the overly helpful and personable phone calls when you first make enquiries, it's just to hook you in they don't care once they know they'll get your money. The whole process was so stressful thanks to The Partnership, I cannot tell you how much I regret employing their so-called services.
Dear RosannaClearly you have been upset by the service you received.Whilst TrustPilot have judged that your comments have not breached their guidelines on the grounds of defamation and inaccuracy I feel that they cannot go unchallenged.Your comments that your contact was "always on holiday" and that "we don't care" and that we do "not return phone calls" can be disproved factually.I am sorry that you feel that using a public forum is an appropriate mechanism for venting your frustration. Despite my reaching out to you directly and being summarily dismissed we will of course be doing all we can to obtain the original documents you require from your sellers.Peter AmbroseManaging Director
5/5
TrustpilotVery well done
Very well done! It was not an easy process and I am so glad that I had this excellent professional team supporting me through this.Thanks Shabbana, Jamie and their colleagues for their works.
Good afternoon ValeryThank you so much for taking the time to leave your team at The Partnership a lovely review on Trustpilot.I am delighted that your experience has been so positive during what, as you so rightly point out, can be a difficult process!I will make sure to pass your comments on to Shabanna and your whole team here with us. Do please let me know if I can be of any further assistance at this stage.Kind regardsChantal
5/5
TrustpilotThe Partnership are Simply the Best!
A very big Thank you to our solicitor Viashali and Ronnie (assistant) and Ryan who made our selling journey very quick and stress free, all based at Guildford branch.We recommend The Partnership if you want great customer service along with professionalism and efficiency. Thank you.
Thank you Linda for taking the time to leave your lovely comments. Vaishali and Ryan will be thrilled to hear you found their customer service to be great throughout the sale of your property!We're thankful for your recommendations and are always happy to help.Illy Hanbury-Hughes, Marketing Assistant
3/5
TrustpilotTEDIOUS!
Staff were always polite but I felt they had absolutely no sense of urgency. They did not always keep me informed of progress. I felt they did not really have my interests at heart, I felt I was fighting them rather than them rather than being supported by them.
5/5
TrustpilotThe Parnership review
We had a bad experience with a previous company but The Partnership have been very professional, diligent & updated us every week without fail I cannot recommend them enough they have been fantastic, made the process so uncomplicated a Big Thank you to all the team that worked on our case 👍
Thank you very much Billy for this brilliant review. Nicole and Alisha will be thrilled to know that you found them to be professional and diligent whilst handling your transactions.We're always happy to help if you need us again!Illy Hanbury-Hughes, Marketing Assistant
4/5
TrustpilotYour communication system is generally…
Your communication system is generally good but loses a lot of personal contact which, in my opinion, is necessary for a smooth transaction. On a few occasions when I needed to speak to someone I wasn’t able to which was a little frustrating. Otherwise the 2 lawyers handing the case were very good.
Thank you very much Christopher for taking the time to leave us this great feedback. We're so pleased to hear that you found your legal team to be very good and it's really useful to see where we can improve our service especially with regards to communication.We're always more than happy to help if you need us in the future!Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotWe'd recommend the Partnership to anyone!
Our house closed in less than half the current average duration of contracting! We were so impressed with the speed to get contracts out and finalised post all the external searches and were super satisfied! After hearing horror stories from friends and the firms they'd gone with, we'd recommend the Partnership to anyone
Thank you very much for such a glowing review Sabine! Henna and Steve will be so pleased to hear how impressed you were with their hard work.It is fantastic to see transactions get across the line so quickly too! We're grateful for your recommendations and are always happy to help.Illy Hanbury-Hughes, Marketing Assistant
5/5
TrustpilotGhania and Ilknur were very helpful and…
Ghania and Ilknur were very helpful and attentive when we needed their assistance. The platform is very good for the customer as well.
Dear Anthony,Thanks so much for taking the time to leave us a review and so pleased you had such a great experience with Ilknur and Ghania. Always happy to help. Tracy HollandMarketing Manager
3/5
TrustpilotLacking initiative and not proactive
We found the Partnership to be not as proactive as we would have liked and felt like we had to constantly chase them to do what we thought they should have been doing unprompted. Having been recommended to us as a conveyancing solicitor with a focus on achieving fast completion, it took nearly 5 months to complete on a straightforward transaction with no chain on either side. Some of this was of course due to the buyer's side, but we had many occasions where we felt there was a lack of proactivity and a lack of initiative to follow up with common sense questions. We're not sure if this is because the case load is too high and the individuals cannot give sufficient attention to each case, or whether it is a case of individuals who are too junior being given more responsibility than they should - I only once was able to speak with the appointed solicitor and this was only because we were unhappy at not being kept informed and not having the implications explained to us. On a positive note, the portal is very good. However, I would not use this solicitor again.
Dear NicolaObviously disappointed to read your feedback - we completely agree that instruction in May to exchange in September is far far too long.As you know, as a seller of a property, unfortunately neither of us have much leverage at all when it comes to slow buyers - we were waiting almost from the outset for their financial situation to be resolved, and it took until September for them to organise this.I can see that we continually chased the other side, and we reported this to you every week.Again, I can only apologise for the frustration but are pleased we were able to ensure that we were able to get your deal through successfully for you.Kindest regardsPeter
5/5
TrustpilotCalming and Professional
'He who spends least spends most' goes the adage... The Partnership may be a little more expensive than other conveyancing solicitors but read that as reassuringly more expensive. I highly rate The Partnership for the following reasons above all:-The easy access to responsive, professional, seasoned and amazingly patient experts throughout the process;-The technologically progressive portal where all documents are collated and, with one click, downloaded, with a chart showing exactly where the transaction has got to, and what is being done now and next.With so many rules, regulations, site histories and the confluence of personalities within the seller/vendor dynamic means purchasing a house inevitably see curveballs thrown, but The Partnership takes the drama out of proceedings and therefore stress away from the client.I cannot recommend them highly enough.
Dear Douglas,Thank you very much for the amazing review. Our entire team works extremely hard to provide the best service they can and we're all very proud of our portal and love great feedback on it. :)A stress free client means a job well done. Happy we could help and best of luck in your new home.Regards Tracy Marketing Assistant
5/5
TrustpilotFirst time buyers
These solicitors were recommended by our mortgage advisor and we do not regret using them at all. As first time buyers we went in knowing nothing about the process and Oli our lawyer, along with others on the team (Maria and Saskia), kept us in the loop at all times and made us feel reassured. They were also quick with every response. We have recommend the partnership already and will continue to do so.
Dear MollieThanks so much for taking the time to leave us such a lovely review. Happy to hear that we came recommended by your mortgage broker and that you've had such an awesome experience with us - especially as FTB, as this process can be very overwhelming. Oli, Maria, and the team will be delighted to hear your feedback Very grateful for your recommendations.Tracy HollandMarketing Manager
4/5
TrustpilotGood that most communication was via…
Good that most communication was via the portal.
Margaret, thank you for taking the time to leave us a kind review! We're so glad to hear you had a great experience working with us. Please don't hesitate to get in touch if we can help further. Jamie-Ann Rogers, Marketing Assistant
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