Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotReally pleased that this solicitor was…
Really pleased that this solicitor was recommended by the estate agents. They were the best I’ve ever used for conveyancing. Kept me informed and were always prompt in their responses. I loved the dashboard application as it gave me a full view on what had been completed and the full details on the different processes that were required which I’ve never really had a clue on. Would totally recommend and would use again - not that I’m planning on moving house again any time soon! :)
Miss · 22 January 2021
Agent replied · 16 October 2024
Dear Emma, Thanks so much for taking the time to leave us a great review. Happy to hear that we came recommended by your estate agent and that you've had such an awesome experience with us. The portal was designed to ensure transparency and ease of communication throughout the process and we're delighted to hear this was the case. Very grateful for your recommendations and always happy to assist. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotEverything went well and smoothly
Everything went well and smoothly, great communication.
Jean · 4 December 2023
Agent replied · 15 October 2024
Jean - thank you very much for your kind feedback! It's amazing to hear you had such a smooth transaction, I am sure your legal team will be thrilled to see this review.We're always here if you need us.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 3/5
TrustpilotDifficult
I used The Partnership for the sale of my flat. My experience started and ended well, but was difficult in-between. I felt there was miscommunication and confusion regarding insurance policies, and they didn't seem to understand or care. Since I was a relatively low value sale/customer, I wonder if they just didn't have time for me. I'm also not entirely convinced by the portal, and being passed from person to person; I would prefer more continuity.
Will · 6 November 2021
Agent replied · 15 October 2024
Dear WillI was obviously saddened to read your comments and I know that Amna and Alex will be upset to see that it felt that they didn't care about you, as I know that both do care very deeply. I am so sorry that you felt that we didn't care due to the price of your property - this is certainly not the case - our fees are uniform for that very reason - but clearly we let you down and I am so sorry for that.Peter AmbroseManaging Director
★★★★★ 5/5
TrustpilotGreat Team
Aurelia and Laura were amazing to work with, they handled everything quickly and efficiently with no time delays. We would highly reccomend the Partnership to anyone looking to use them for the sale/purchase of their home.
Michael · 4 October 2019
Agent replied · 16 October 2024
Dear Michael and Fiona,Thank you very much for leaving us a great review. Aurelia and Laura are really pleased with your feedback :) and we are delighted to hear we were able to help with your transaction quickly and efficiently. A huge thanks for your recommendations.Tracy HollandMarketing Assistant
★★★★★ 5/5
TrustpilotAmazing service, great communication - perfect solicitor's
Amazing service, always quick to respond and helpful in every way. Top communication - The weekly update (even if there is no update) was great as we knew there was always someone on the other end if we needed them. Would 100% recommend them to friends and family in need of reliable solicitors!
Gregory · 15 January 2024
Agent replied · 15 October 2024
Thank you very much for your five stars Gregory! It's fantastic to hear that you found the service provided by your legal team to be amazing, I know they will be delighted to read your lovely comments.We're grateful for your recommendations and are always happy to help!Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotVery pleased we used the Partnership…
Very pleased we used the Partnership for the purchase of our first house!
Gina · 29 August 2025
Agent replied · 30 August 2025
Thank you for taking the time to leave us a kind review, Gina! We're so glad to hear you had a great experience working with us, and that we were able to smoothly guide you through the process.
Please don't hesitate to get in touch if we can help further.
Jamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotThe A team
Harjit and her team were professional, efficient and patient: nothing was too much trouble. They were also extremely personable, which matters when dealing with stressful matters. I will use them again and recommend anyone I know to as well.
Teresa · 12 August 2017
Agent replied · 16 October 2024
Good morning TeresaThank you very much for your Trustpilot review. I am delighted you have enjoyed our service during your transaction. You're right, things can become rather stressful cant they and I am glad you have come through it all!Do let me know if I can be of any further assistance. Kind regardsNatalie
★★★★★ 5/5
TrustpilotVery accessible (specifically for disabled people)
5 stars simply because of the fact it’s very accessible, especially for a Profoundly Deaf person that other solicitor drew a blank when it was clear I cannot use the phone.I have been reading about other solicitors and the many roadblocks, suffice to says, The Partnership exceed my expectations with aplomb and made sure everything is understood with such clarity especially for a first time buyer who wasn’t even thinking about buying a flat several years ago!
Edward · 20 August 2021
Agent replied · 15 October 2024
Dear Edward, Thanks so much for your wonderful review. Delighted you had a great experience with Mekael and Becca. Best of luck in your new home and always happy to help. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotLowri Peploe-Williams
Lowri has been so efficient and professional with the sale of our clients property. We would not have been able to get this over the line so quickly without her. Attention to detail has been admirable throughout.
Sophia · 7 March 2019
Agent replied · 16 October 2024
Dear Sophia Thank you so much for your feedback, we will certainly pass this on to Lowri and her team. Happy we could assist. Tracy HollandMarketing Assistant
★★★★★ 2/5
TrustpilotA lot of work needed
I think I found the lack of proactive responses, honest updates (rather than boiler plate ones) and accountability for mistakes really difficult. The only reason this isn't a one is that I appreciate how complex my situation was. The things that need fixing here are basic communication and humanity. I would not choose to use this supplier again.
Christopher · 15 September 2023
Agent replied · 15 October 2024
Dear Christopher,Thank you for your feedback. We're sorry to hear about the frustration you experienced during your transaction - obviously disappointed to hear that we have missed the mark on this one.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotThe partnership offer a very efficient…
The partnership offer a very efficient service. The portal provides an excellent way of allowing the customer to see progress.Thanks to Ghania, Nabil and Zoe especially.Steve
Steve · 12 February 2022
Agent replied · 15 October 2024
Dear Steve,Thanks so much for your feedback. We are pleased you've found the service efficient and the portal so helpful for viewing the progress of your case. Nabil, Ghania, and Zoe will be pleased. Happy to help. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotMoving on
The support given throughout has been excellent. As executor of my brothers will I'm delighted we can now move on knowing everything is completed and the new owners of his home will love living there.
Jud · 29 November 2024
Agent replied · 3 December 2024
Judith, thank you for taking the time to leave a review! We are very glad that you felt you were supported throughout this sale, especially with a sensitive sale like this. Thank you for trusting us to take this on, and we're happy that everything was resolved as smoothly as possible for you all.Please don't hesitate to get in touch if there is anything else we can help with.Jamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotThank you
The process was very efficient, we liked the system and Erim and the team did a great job. They were very responsive to all our questions. Thank you.
Rachel · 15 October 2021
Agent replied · 15 October 2024
Dear Rachel and Chris,We are pleased you had a such pleasant experience with Erim and the team and that you liked our online portal. Thank you so much for your review and happy to help. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotProfessional and Seamless
A very professional and seamless service received from the Partnership who were highly recommended to us. From start to finish we were updated immediately and no question was too small or too much trouble. The portal is a huge help and everything was dealt with swiftly. A brilliant team. We will certainly be recommending you to everyone. Thanks so much.
Tracey · 19 July 2023
Agent replied · 15 October 2024
Thank you very much for taking the time to leave us this amazing review! It’s wonderful to hear our client portal was so helpful throughout the purchase of your property and I know Abi and Saskia will be thrilled to read your feedback.We are grateful for your recommendations and are always happy to help.Illy Hanbury-Hughes, Marketing Assistant
★★★★★ 5/5
TrustpilotThe best conveyancing solicitors bar none
The best conveyancing solicitors I have ever used by far. Very friendly, really helpful portal which tracks progress and makes the transaction and money transfer process very secure. I would highly recommend their service without hesitation
Dennis · 12 November 2024
Agent replied · 15 October 2024
Dennis, thank you for the kind review! We're glad to hear you had a great experience working with our team and our portal. Our highest concern is always security, so our portal makes sure we can avoid security issues that can come with sending such sensitive information via email.Please don't hesitate to get in touch if you need us for anything in the future!Jamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotAs always
As always, prompt, reliable, efficient and friendly support. 100% recommended.
JM · 25 September 2025
Agent replied · 26 September 2025
Jonathon, thank you for taking the time to leave us a review! We're glad to hear you had a great experience working with us, and that we were able to keep you well supported throughout the process.
Please don't hesitate to get in touch if we can help further.
Jamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotI was very impressed with the quality…
I was very impressed with the quality of service and quick responses to any queries! I would highly recommend the professionalism and excellent support from Buddhima, Sana and Kaitlin throughout our complex conveyancing transactions a re-mortgage, let to buy and second mortgage. The team demonstrated they are very knowledgeable and planned ahead everything, so we managed to have the completion date one week earlier than initially proposed. The online portal for sending and receiving documents worked very well with text message and email received when a new message was posted. Excellent service from start to finish and the final cost was in line with the initial offer. Will definitely use them again!
Florin · 27 November 2020
Agent replied · 16 October 2024
Dear Florentin, Thank you so much for your lovely review. We are always pleased to hear that we have impressed our clients, and Buddhima and the team will be so thrilled with your feedback. We are so glad that you liked our portal and the ease of communication that it provides throughout the transaction. Thank you for your recommendations and always happy to help, Tracy Holland Marketing manager
★★★★★ 3/5
TrustpilotOverall the service was fine and the…
Overall the service was fine and the staff friendly but a couple of items stopped me giving a higher score:1) there is a weekly update and for 2 weeks in a row they continued it say the local authority search would be completed by end of October even though I had found out independently that Hackney Council had a problem which would mean a delay and an indemnity policy would therefore be essential to complete at the time we wanted2) the day before completion we got a message telling me that insuring the property would be our responsibility. I had not done this as the report had told me it was the lease owners responsibility. When I challenged it I was told it was a mistake. This can happen but it raised my stress level and possibly someone a less aware may have taken out unnecessary insurance.I have to acknowledge that the error on the insurance was very quickly addressed and corrected. Re Hackney Council the issue was that we weekly update gave no indication of a problem and I had to find out from a different source. Anyway as I said your staff were friendly and efficient overall.
Gerard · 20 November 2020
Agent replied · 16 October 2024
Dear GerardThank you for your feedback - yes - so sorry about the situation with Hackney Council. Yes - we had indeed been given a return date, which later during the process had to be scrapped because they suffered a cyberattack so they could not deliver their searches to the timescales promised.So sorry about the confusion over the insurance - yes - this should have been CONTENTS insurance, rather than buildings insurance - apologies for the stress that caused.Peter AmbroseManaging Director
★★★★★ 5/5
TrustpilotThe Partnership - Best in the Business
If you are buying a house please use The Partnership. They are the best and the digital platform they have makes things a lot easier. Great experience thanks The Partnership team. We are forever grateful 🙏
Chamil · 8 November 2024
Agent replied · 12 November 2024
Chamil and Ishuka - thank you for the kind review! We're pleased to know you had a great experience working with us and that you found our portal made your transaction easier! Please don't hesitate to get in touch if we can help with anything else in the future!Jamie-Ann Rogers, Marketing Assistant
★★★★★ 5/5
TrustpilotWorlds best Solicitors
The Partnership were amazing at selling my flat. Ilknur, Lowri and Avi kept me updated with weekly progress reports and made it a quick and easy process. Would highly recommend
Tony · 1 May 2021
Agent replied · 16 October 2024
Dear Tony, Thank you so much for your great review. Pleased to hear you felt in good hands throughout and that the weekly updates were so useful. Thank you for your recommendations and happy to help. Tracy Holland Marketing Manager
★★★★★ 5/5
TrustpilotBelieve The Hype! 100% Recommended.
I'm extremely happy with the service provided by The Partnership. Having agonised for days over who to pick, how much to spend etc, we felt that a larger investment SHOULD provide value for money on one of the biggest transactions of our lives. We were not disappointed! Our team were always on hand to help, responded to queries quickly and made the other sides of the chain look like slow amateurs, quite frankly. We loved the online portal too and the ability to do almost everything digitally - the way it should be in the 2020s!We have already recommended The Partnership to friends and would absolutely use them again.A great job from the team who were always friendly, polite and easy to contact. Thank You!
JoshS · 10 November 2020
Agent replied · 16 October 2024
Dear Jeremy, Thank you so much for your fantastic review. It's always great to hear such great feedback and especially pleased that we exceeded your expectations and proved to be the right choice. Laura and Abi will be so thrilled with your feedback as will the rest of the team. Thank you so much for your recommendations. Always happy to help. Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotReally pleased that we chose The…
Really pleased that we chose The Partnership, the online portal is a great tool which kept us updated and ensured communication was quick and easy. Thank you to Aurelia, Ismail and Kaitlin.
Wesley · 10 November 2020
Agent replied · 16 October 2024
Dear Wesley,Thank you for your review. The portal really is a great tool for transparency and allows for open communication throughout the process. Aurelia and the rest of the team will be thrilled with your feedback. Always happy to help.Tracy HollandMarketing Manager
★★★★★ 5/5
TrustpilotHigh quality service & Amazing online portal
We couldn’t be happier with the service we were given from the partnership. Their online portal is a fabulous tool that clearly details the whole process, what is completed and outstanding, keeps all your documents in one place and contains a message system between you and your legal representative. Our lawyer was thorough, friendly and helped us 100% of the way. He helped resolve all our queries and made the whole process seamless. Also, there were no hidden costs in the transaction - everything was clear from day one. Can’t recommend them enough!
Liam · 3 November 2020
Agent replied · 16 October 2024
Dear Liam, Thank you so much for your 5 star review. Really pleased that we have managed to meet expectations and make the process as painless as possible. Mekael and the team do work incredibly hard to keep clients updated and happy throughout their transactions, so glad to hear this was the case and everything was seamless. Very grateful for your recommendations and always happy to help, Tracy HollandMarketing Manager
★★★★★ 3/5
TrustpilotGone very down hill..
We were really impressed with the service up until about 4 weeks ago. The portal is fantastic but it seems as though The Partnership have taken on far too many files as the delays over the past month have been terrible and not something youd expect given the costs. We should be a straight forward and seamless case, first time buyers with sellers who are going into rental accommodation. We’re already a month over the worst case expected timings and it’s been communicated that our case has just now been passed onto another solicitor because our original has too much work on.We appreciate the work that’s been done to date, but the current level of service we’ve been experiencing has been really disappointing.Ed
Ed · 3 November 2020
Agent replied · 16 October 2024
Dear Ed ( and Ellen )As we discussed on the telephone just now, I can only apologise for the frustration that you are currently experiencing. As I said, my colleague was, unfortunately, not able to continue with your case but I have put my senior colleague onto it and we'll get it back on track.These are indeed difficult times but we take all feedback in the constructive manner it was given and I will make sure that this is sorted out for you.Peter AmbroseManaging Director
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