The Partnership Guildford reviews

★★★★★ 5/5

Trustpilot

Great experience with The Partnership

We had a great experience with The Partnership handling the purchase of our property. We had lost ground as a previous firm handled the case badly and we needed to make up time. They were professional and practical, letting us know what could realistically be achieved within the timeframe we had. We especially appreciate their responsiveness even when they needed to communicate responses different from what we wanted to hear and that gave us a lot of confidence in what they were doing. The entire team took our situation into consideration and did their best to help us try to achieve our timelines as best as they could while remaining extremely professional and conducting diligent reviews. I will definitely recommend them.

Wande · 12 November 2021

★★★★★ 1/5

Trustpilot

Lack of communication, not a thorough process

We used The Partnership for both sale and purchase of the property. For both processes, we faced significant stress due to the lack of communication by the solicitor. But mainly, in the purchase process, there were significant gaps in the legal diligence and enquiries which has now left us facing unexpected liabilities as we purchased a property for which the seller had not paid management property bills in years... this was missed because our solicitors did not contact the management company at all or get the management company. Quite unacceptable wrt minimum service levels

Sherene · 11 November 2021

★★★★★ 1/5

Trustpilot

Inaccessible solicitor who did not conduct thorough diligence

Words cannot describe the anguish caused by the sheer incompetence of all parties involved in our recent purchase of our home - the untrustworthy real estate agent and unreliable seller solicitors we could deal with, but it really stings to know that we paid a premium rate (contract race fees are nearly double) for our solicitor's service that would not qualify even as basic. We had entire weeks of non-response from the Partnership's solicitors while we sent out increasingly urgent emails, messages and calls. In the end, I had to escalate and insist quite firmly on a call before I could finally make contact with our solicitor. We accepted an unexpected delay in closing the deal because we wanted to be as thorough as possible in all the legal enquiries. And yet, our solicitor from the Partnership missed some very basic checks on the property and management company, which has now resulted in inheriting unpaid debts from the seller of the property we purchased. Please beware, the Partnership has a slick front and a great messaging/case management tool, but you might end up assigned some very junior/inexperienced solicitors which can jeopardise your property purchase timelines or leave you exposed to potential liabilities.

Sherene · 11 November 2021

★★★★★ 5/5

Trustpilot

Very helpful and professional team

Had a really positive experience with The Partnership. The online portal is a good way to track progress and see all relevant information in one place. Thanks to Mekael and the team, I would definitely recommend!

Natalie · 29 January 2021

★★★★★ 5/5

Trustpilot

Fast and efficient service

The Partnership handled the conveyancing on the sale of my property and I could not have been more impressed. They have an amazing portal system which kept me up to date on at all stages. I was emailed an update weekly without any chasing, and I always had a speedy reply to any email questions I had. I would HIGHLY recommend this company to any one selling a property.

Mrs · 5 March 2023

★★★★★ 5/5

Trustpilot

Really impressed with The Partnership

Really impressed with The Partnership. They stepped into the void left by our previous firm that collapsed mid-transaction and really came up with the goods for us. Very stressful time, but whenever I needed to speak to them they were there. And throughout they were calming and went about things in a really pragmatic and professional way. Their quote came in a little higher than the firm they replaced for me, but that's a lesson for me in that you do get what you pay for.

MARCUS · 2 November 2021

★★★★★ 5/5

Trustpilot

Second time using The Partnership

This is the second time I have utilised The Partnership services and would do so again in the future.The entire process is cordinated via a very easy to understand and use online link. Whenever there is a communication/requirement, I received a prompting email and simply connected. Furthermore, there is a weekly Status email to let me know what had happened or outstanding for the week ending.The beauty behind the online process is that it almost eradicated calls and postage especially since I live across 'The Pond' in Canada! There are without escape, the odd occasion when 'ink' documents need to be exchanged but that only happened once for me.

Paul · 1 November 2021

★★★★★ 5/5

Trustpilot

A professional approach to conveyancing

Thank you so much Oscar, Henna, Steve, Maria, and Kerry - we very much appreciate all of your work and timeliness! Wouldn't have done it without all of you.

J.F · 13 April 2022

★★★★★ 2/5

Trustpilot

Disappointing

We spent most of the 6-7 months chasing for responses to questions asked and chasing for actions promised from The Partnership which didn't materialise. We asked for information which could have been provided in May only to be advised we needed to contact a surveyor 5 months later, 3 days before completion. We were put to the back of the queue as we weren't paying stamp duty and the weekly updates were extremely vague and non-informative, resulting in further questions needing to be raised from ourselves. Staff were polite however and towards the end when we were close to losing our property responses were timely. We almost lost our property 3-4 days before completion as our Partnership representative had to chase missing answers to enquiries raised 6-7 months prior as these had been missed, causing the vender to want to pull out of the sale. As first time buyers we did not get the support we needed from The Partnership to make this an enjoyable and exciting experience. Overall, the process was unnecessarily stressful and we would not recommend The Partnership to other buyers.

Miss · 30 October 2021

★★★★★ 5/5

Trustpilot

Very efficient service which was also…

Very efficient service which was also friendly and reassuring. Lilian and her assistant Hirakshi were great at communicating with us regularly and responding quickly to any queries/concerns. Many thanks for all your help!

Philippa · 27 August 2021

★★★★★ 5/5

Trustpilot

Fantastic safe internet service

Fantastic safe internet service with the portal and was kept up to date with all relevant information. Helen and Bethany gave excellent customer service i would highly recommend their services to anyone. Helen especially always gave her time when we visited to sign documents and we were never rushed . It was a first class service

James · 5 February 2024

★★★★★ 1/5

Trustpilot

Terrible experience with The…

Terrible experience with The Partnership. Nearly a month after completion date and I’m still waiting for some open items to be resolved. Extremely slow to respond and very poor communication throughout the transaction. I‘ve been fair to give time to rectify the situation but nearly a month on nothing has moved forward. I expected better and completely let down by my experience. I will never use them again in the future nor recommend them.

E.Lee · 26 August 2022

★★★★★ 5/5

Trustpilot

Customer service excellent - highly recommend

Highly recommend this firm. The customer service was excellent. I was always able to contact them if I had any concerns or questions, either by phone or by email which they responded to very quickly, usually the same day. They provided weekly update emails on progress. The online portal was really user-friendly and had all the information I needed, including a handy diagram showing progress through the process, relevant documents and my financial statement which they updated periodically. They made the process of buying my first property as stress-free as possible.

Jessica · 28 October 2021

★★★★★ 5/5

Trustpilot

Top class team and web portal

The Partnership carried out the conveyancing for both our recent property sale and purchase. From start to finish their service was top class. We were up against a tight timeframe to enable us to complete both transactions ahead of the end of the recent stamp duty holiday - something that was made even more urgent by the "other side" on our sale being very slow. The Partnership were able to overcome these delays through their own diligence, resourcefulness and understanding of our requirements to keep everything on track and deliver on the date we required. Their team were polite, personable and informative - despite the intense pressure they must have been under with countless other cases striving to complete their sales to the same deadline. We would also congratulate them on their superb web portal that kept us informed of the progress of our sale, and statement of account at all times. With this, we could plan our move finances down to the pound and ensure we had our money in the right place at the right time. Of the three house purchases we have made so far, The Partnership delivered a conveyancing experience head and shoulders above the previous two and we would warmly recommend them.

Nick · 23 October 2021

★★★★★ 5/5

Trustpilot

One again Paul and his team have…

Once again Paul and his team have delivered an excellent sales transaction They were able to smooth over numerous obstacles and were a pleasure to deal withHighly recommend.Suki Rai

Suki · 7 April 2022

★★★★★ 5/5

Trustpilot

First time buyer conveyancing

We used The Partnership for conveyancing when buying our first home this summer. Specifically we were assigned Rishi & Ryan. Throughout the process they were astonishingly responsive (nearly always replying within hours to our queries), very communicative, and super helpful. Final price was exactly as quoted from the beginning.

Sam · 26 August 2025

★★★★★ 5/5

Trustpilot

All went smoothly

All went smoothly, The portal is fussy about file formats - that caught me out at one stage, but once i realised the problem it was all good.

Customer · 16 May 2022

★★★★★ 5/5

Trustpilot

Super easy portal with complete oversight and rapid communication.

Fantastic experience. The Partnership use an online portal to manage everything. The overview page lets you see where you are at any moment, with outstanding actions visible. The message system with SMS and email notifications makes it really easy to communicate. The extra touch of sending a weekly update - even if there was no change - gave peace of mind that the case was in good hands. When we needed to call, phones were answered promptly, by friendly and helpful staff, and it was clear they were able to pull our case and information immediately - really super service. I would use The Partnership again, and I would recommend them to family and friends.

Hazel · 9 October 2021

★★★★★ 5/5

Trustpilot

Highly recommend

Highly recommend the Partnership - as a first time buyer they were incredibly communicative and supportive throughout the process. Thanks especially to Zoe Gomme who had to deal with a lot in my case but kept me informed and updated the whole time.

Rashid · 25 September 2024

★★★★★ 1/5

Trustpilot

We were very disappointed in the level…

We were very disappointed in the level of support we received in getting our property sale closed. In the end, I took following up into my own hands, driving between parties to collect and deliver signed documents. Our purchase was not straight forward, and unexpected items threatened us buying our dream home. Rather than providing clarity, we felt the portal obscured the painfully slow, reactive attitude of the conveyancing staff and led to a false sense of security. The weekly updates were perfunctory and did not reflect the complexity of our matter, nor the lack of follow up on our behalf. I managed to track down, feed back, get agreement and close our complex contractual situation within 3 days, on which the Partnership sat for months. We were going to lose the stamp duty benefit, and only through my own hard work did we complete at the last minute. Now, we realise that we have overpaid on fees because of an obscure accounting issue on our account. If I could choose again, we would not use the Partnership. We could have saved ourselves a lot of stress, financial risk and sleepless nights by choosing a different conveyancer!

Cathy · 7 October 2021

★★★★★ 4/5

Trustpilot

Helpful, responsive, professional

The team handling our purchase were all great - helpful, responsive and professional. Our lawyer was approachable and always happy to discuss our concerns. We felt listened to. The portal system works really well and I love the fact that it is easy to do almost everything online. The only reason for 4 rather than 5 stars is that the weekly report was not very informative - felt a bit like ticking the box.This is by no means our first positive experience with The Partnership, and we will come back again for any future property transactions.

Jacky · 6 October 2021

★★★★★ 5/5

Trustpilot

A stress free purchase.

I started with some misgivings, thinking that I would prefer to interact with just one person for the whole of the process, as was generally the case with solicitors when I last bought a property. However I was soon won over, handovers were smooth, and there was always someone to communicate with. The purchase felt simple and straightforward but I'm sure that was in part due to the relevant tasks being carried out behind the scenes in good time and in good order.

Bob · 30 September 2021

★★★★★ 5/5

Trustpilot

Through the Portal

Purchasing a property is a lot different these days. At first even the word Portal scared me and how would I ever get used to using it. Well I mastered it and I am very impressed with all the hard work you have all done to make the process easier for the buyer to understand. Many thanks for your help and understanding and also prompt responses to my messages to you. Kind regards Margaret Dowling

Margaret · 22 June 2022

★★★★★ 4/5

Trustpilot

The portal makes the whole process of…

The portal makes the whole process of buying really easy to understand, I have heard horror stories of solicitors and purchasing property but this wasn’t the case. The way the partnership presents and communicates all information through the portal is great. Only one slight issue which was a missed form which delayed the purchase of the property but as I had no chain it did not cause any major issues.

Jacob · 4 January 2023