The Partnership Guildford reviews

★★★★★ 5/5

Trustpilot

I thought Oli and Maria were both…

I thought Oli and Maria were both exceptional. They guided me through the legal process perfectly and made the whole journey an easy exercise. Thank you.

Fiona · 2 February 2023

★★★★★ 5/5

Trustpilot

Excellent service!

We received excellent, prompt and professional service. There was never a time when we did not get an immediate response to any queries we had. We were very pleased with the service and will recommend the partnership to others

Ulrike · 8 April 2021

★★★★★ 5/5

Trustpilot

Excellent service

The service, communication was outstanding easy and very quick service, no problems. A very guidance from Dominique and her team

Jasweer · 27 July 2023

★★★★★ 2/5

Trustpilot

Not great not recommended

This is the fifth house sale I have made and to be honest this was the worst in terms of conveyancing. The first sale fell through after weeks and weeks of silence and then with the second I never felt informed or that any pro-active contact was being made. Even simple questions like "how long is the process likely to take?" were met with answers like "How long is a piece of string" ( paraphrased ) I frequently had to push back against the responses to get what I thought was a more professional and informative response to a perfectly reasonable question, initial response seeming to me to be sometimes patronising . Then I suspect that somebody was perhaps a more senior person would then reply "properly" and it would be fine again . The weekly updates often looked like a "cut and paste" from the previous week sometimes they just didn't happen and at Xmas they were cancelled for the Xmas party. I hate being negative and I hate complaining so I hate doing this review but would I recommend them. Sorry no I wouldn't.

Joe · 26 May 2022

★★★★★ 5/5

Trustpilot

It was the first time that I had used…

It was the first time that I had used The Partnership to act for me on the sale of my property.I found them to be super efficient with their service . One of the main things that I liked about them was the way I was kept up to date with news of how my sale was progressing, I never once felt that I was out of the loop or being ignored .Excellent service and I they will be my first choice should I need a conveyancing solicitor again .

Linda · 25 May 2022

★★★★★ 1/5

Trustpilot

We had to pay to expedite completion as she was aloof

A lawyer from The Partnership (Guildford) was in our chain, at the bottom, and almost cost the whole thing collapsing due to repeating enquiries that had already been answered weeks earlier; choosing not to respond to the other solicitor in the chain, taking her time to review and report to her client; all with no consideration to deadlines or agreed completion dates; such that everyone’s now paying the extra to expedite completion. I strongly recommend the Partnership audit her work to see if the whole matter could have been dealt with in a more timely manner and provide some Time Management training. The Partnership write articles on Abuse, what about client’s mental health?! I haven’t moved house in 25 years. I was impressed with our conveyancing and solicitor, and how well and easy their portal made things happen; she saved my mental health and our sale/purchase. The Partnership have awards but future ones are not guaranteed with aloof practices like the above by someone who “ if in movies would like to be Dr Dolittle”?! The Partnership have replied to me regarding this complaint and their defence is that the property was Listed and the clients themselves raised approx 50 enquiries. They were appointed the task in late February 2022 and exchange of contracts took place 12 May 2022 - 6-7 weeks later.

LynD · 24 May 2022

★★★★★ 5/5

Trustpilot

Highly recommended - a superb service…

Thank you to the team at the Partnership. A great service with swift turnaround of all actions. You were highly responsive on all occasions and we completed as planned. A nice Christmas present. Highly recommended.

Wayne · 12 December 2021

★★★★★ 2/5

Trustpilot

Luck of the solicitor draw - we lost

The specific people I had dealing with my case did a terrible job. Several times if my estate agent hadn't stepped in my sale would have failed due to the incorrect infomation The Partnership was sending out, including saying that documents such as the lease didn't exisit, when not only did the land registry have them, I had already supplied a copy. Their communication got so bad with both my sale and purchase solicitors that people on both sides started coming to me first, telling me they had never experienced the like. I ended up having to do a lot of the work myself including getting an Indemnity from my vendors and dealing with the freeholder of my sale as The Partnership couldn't get hold of him. Odd as he answered phone and emails straight away. For two and a half weeks I got no response to emails, requests to call me back and as far as I can tell no work was done on my case. The "weekly updates" stopped. In the end only though talking to a director did I get a one line email update. Both my estate agent and I were told repeatedly that we were ready to exchange, which I doubted and asked them to recheck. They later they did confirm that my buyers solicitor had changed, we were practically back to the beginning rather than exchange. This was also something the rest of us knew 2 weeks ago having been copied into the same email. I can only assume that they take on too many clients as they had no idea who I was each time I called and I had to remind them of the details. These examples are also the tip of the iceberg (they were the shortest to explain). I have given 2 stars as the rest of the support team were good and the solicitor and their assistant were always polite and eventually got the job done but I would never ever go near this company again.

Mrs · 18 May 2022

★★★★★ 5/5

Trustpilot

The Partnership

Nigel and I were complete novices in regard to moving home, but the Partnerships made the process straightforward and painless. Their excellent staff explained every step of the process and their portal system keep us informed at all times. We would highly recommend them.

David · 10 July 2019

★★★★★ 5/5

Trustpilot

Excellent service and good value

Laura Wheeler and Abigail White were exceptional throughout the sale process for my property - couldn't have been more helpful nor efficient. The weekly updates were a reassuring touch. Excellent service for a reasonable price. Thank you, both!

Suzanne · 4 May 2021

★★★★★ 5/5

Trustpilot

The Partnership have been brilliant

The Partnership have been brilliant! They respond quickly to messages and so helpful. We particularly liked the way they kept us updated every week even if there was not much of an update. It was nice to be kept in the loop all of the time. The portal is also very useful and we really like the summary pie chart! Thank you all again for your work and efforts in helping making what could of been a more stressful time!

Stacey · 27 April 2022

★★★★★ 5/5

Trustpilot

The Partnership recommendation

I would thoroughly recommend The a Partnership. Efficient and friendly service with great communication. The online system makes it easy to see what is happening in the process. A special thank you to Aurelia and Ismail for their wonderful service.

Monique · 30 October 2020

★★★★★ 5/5

Trustpilot

Excellent

Excellent. The team were professional approachable and worked extremely hard to complete our house sale with difficult chain. Would highly recommend.

Suzanne · 21 August 2025

★★★★★ 5/5

Trustpilot

Absolutely great service from start to …

Absolutely great service from start to finish, helped make what is one of the most stressful times as smooth as possible.The Portal is a great tool, which kept us up to date with how the transaction progressed, and ensured all the documentation was in one place.

Alex · 16 October 2017

★★★★★ 4/5

Trustpilot

Very professional service

Very professional service. Always returned calls, responded to emails and provided information in a timely manner. The staff seemed to understand their brief, knew what they were doing and were well co-ordinated as a team.Will certainly recommend tou and will use you if ever the need arises.Thank you once again.

Mabel · 30 July 2024

★★★★★ 2/5

Trustpilot

The Partnership - slow progressing enquiries

The Partnership app is great for having everything in one place.

Caroline · 27 November 2025

★★★★★ 5/5

Trustpilot

Michelle was excellent and really…

Michelle was excellent and really helpful for us through our first house purchase. The portal was really easy to use and made the whole process much more simple.

Angus · 7 October 2022

★★★★★ 5/5

Trustpilot

Very efficient and friendly service

Very efficient and friendly service. The portal is a great tool for showing progress on the transaction and what to expect at each stage. All the documents we needed were on the portal so there was no need to faff around with paper and it meant they were available to us immediately which really speeded things up. The lawyers and assistants were friendly and more than happy to talk over the phone for anything complicated, got all our issues resolved quickly and gave regular progress updates. I only wish the solicitors on the other side were as efficient as The Partnership and we would have got everything done in a matter of weeks!

Alison · 12 April 2022

★★★★★ 5/5

Trustpilot

I would thoroughly recommend The Partnership

I would thoroughly recommend The Partnership who have recently supported me with the sale of my property and also the purchase of a new apartment.

Denise · 7 July 2025

★★★★★ 5/5

Trustpilot

Great communication and service all the…

Great communication and service all the way through out the process. Really easy to use digital tools to speed up the process. Thanks!

Hector · 28 July 2025

★★★★★ 5/5

Trustpilot

Fantastic firm

Fantastic firm - they were with us every step of the way during an arduous 15 month / 7 property chain. Great communication and special thanks to Ismail & Helen. Highly recommended.

William · 31 March 2022

★★★★★ 5/5

Trustpilot

Such an amazing company..

Such an amazing company..brilliant service provided by a very easy to use portal which is updated weekly.. and wonderful staff..

Xxxxx · 27 August 2025

★★★★★ 5/5

Trustpilot

A very good partnership!

I have been using the Partnership twice this year and they didn’t disappoint on both transactions.

Corinne · 6 October 2025

★★★★★ 5/5

Trustpilot

Excellent service and communication for…

Excellent service and communication for a house sale from start to finish, would highly recommend.

Ailwyn · 15 October 2025