The Partnership Guildford reviews

★★★★★ 3/5

Trustpilot

Excellent onboarding and technology, poor process/timeline management by my assigned solicitor

Excellent onboarding (i.e., quote, paperwork, etc.).Good Tech platform (i.e., effective and self-explanatory).Poorly managed process and expectation setting on the report/enquiries process (e.g., first unable to commit to any timeline despite having all the inputs needed to provide the report, no attention to details in the documents circulated where a number of typos were found, required me to get heavily involved in the enquiry process to drive them to completion). It took my assigned solicitor to go on a holiday and the file to be escalate to her Director for the case to make significant progress. Very disappointed overall as I had high expectations given the quality of the onboarding.Completion steps are yet to be closed so I will not comment on them but so far so good

Ludo · 28 July 2022

★★★★★ 2/5

Trustpilot

The portal isn’t fit for purpose

The portal isn’t fit for purpose. Once a query/question is raised and responded to (even if unanswered) there is no way to keep a topic trail. With the number of documents and queries involved in a house purchase this made it very difficult to search for documents (there is no overall search function within the portal). This led to delays and confusion over which documents had/hadn’t been provided and which queries remained unanswered. This in turn led to delays. We quickly abandoned the portal and asked to stick to emails so there was an easier, searchable trail, which the Partnership refused to agree to.It felt as though we were having to push every stage of the process and communication was lacking. To be fair when we did complain (twice) then the senior members of the team were quick to respond, but the communication would again dwindle off.

Customer · 28 July 2022

★★★★★ 5/5

Trustpilot

Transferring property ownership whilst overseas

The Partnership helped to make sure that my property ownership transfer process went smoothly. The process was complicated by the fact that I live outside of the UK, but the only major issue there was was naturally with the time difference. All other communications were able to be done via their excellent online portal.

Jason · 31 August 2025

★★★★★ 5/5

Trustpilot

Great company to deal with

Fabulous to deal with , informative and well worth dealing with

Mr · 15 December 2025

★★★★★ 2/5

Trustpilot

Review

The portal is a good way to go forward, however we got very limited responses to queries and reply times were frequently very long. We found that some responses were never given until 2-3 days prior to completion (not ideal). Went through the process not really knowing what was going on - it did get completed though so there was a result in that sense. Main frustration was very limited amount of communication, which made things very difficult for us to plan/advise other parties. Two days prior to completion our case also got passed onto another solicitor due to unforeseen circumstances. We feel this could've been done a month prior as these issues were evident then and affected the level of service we received from our original solicitor. To sum it up, we got the results we wanted, service/communications just could have been better to limit stress on several occasions.

Dee · 26 July 2022

★★★★★ 4/5

Trustpilot

Professional, efficient and fantastic dashboard

Great working with the Partnership who did a fantastic job selling my London flat earlier in the year and then helping me to buy one in Somerset recently. I love the dashboard, the team are fantastic (very professional and clear). The only challenge I had was response rates occasionally but I think I hit some annual leave. Would highly recommend them and definitely use again in the future (I might just need to rest for a while before moving house).

Samantha · 25 July 2022

★★★★★ 5/5

Trustpilot

Excellent Service!

The Partnership team have been excellent, extremely professional and efficient throughout the process of our house sale. Special mention and thanks to Aurelia Winter and Wan Yeow. We would highly recommend The Partnership and we would certainly use them again in the future.Many thanks!

Tiffany · 28 March 2020

★★★★★ 5/5

Trustpilot

Amazing!!

Amazing!!! Was kept up to date every week with how sale was progressing and could also see on the portal. Extremely efficient and was always very polite and helpful when had to call. Dealt with queries very quickly. Cannot praise them high enough. Thank you.

Karen · 9 November 2019

★★★★★ 5/5

Trustpilot

Highly recommended, very professional and fast

Henna was very professional and easy to talk with. I have asked for the deadline for purchasing my propriety to be on 31st March and that is when the completion happened.I am very happy with the service provided, highly recommended.

Cristiano · 9 April 2021

★★★★★ 5/5

Trustpilot

Many thanks fir all your help in…

Many thanks fir all your help in getting our sale of mum's flat through for us. It had been very stressful for us when it fell through previously. You were all very professional.

Sarah · 31 May 2022

★★★★★ 5/5

Trustpilot

A FULLY SATISFIED CUSTOMER

The staff attending to my sale have always been polite. I had an excellent team they did not treat you like a number but a personal touch. Laverne Townsend had been simply great she shared a laugh when necessary and even kept me calm and patient whilst all the "flafing about" was taking place by the buyer's solicitors. To the end I lost my rag: Sorry Ladies. I'm very happy with the partnership and have no hesitation of using the company again especially Laverne and Jess.

The · 12 October 2017

★★★★★ 5/5

Trustpilot

Reliable and consistent communication

Kat · 12 February 2026

★★★★★ 4/5

Trustpilot

Trouble free and professional sale

Overall I was very pleased with The Partnership as being so far away (Australia), I had to have conveyancer that provided a digital channel that kept me abreast of what was happening, and allowed me to accomplish most of my interactions with the team. I found the website very good in this regard.One thing I think would have given the overall experience 5 stars, was to make people aware that they typically only look at your file once or twice a week for a big chunk of the process. This is not good or bad, but the realities of the process where there's a lot of waiting for responses to come back.At one point I had to call as I saw no movement and was beginning to think the sale had stalled. As a novice seller, I think a clearer expectation of what was to come would have helped me through the process with less stress.

Marvin · 10 July 2022

★★★★★ 2/5

Trustpilot

Really underwhelmed and disappointed.

Quite disappointed.7 different people worked on the file.Communicated clearly that another solicitor was acting on my purchase but received several emails via the portal stating that "no work could start on my purchase". Delays - received letter on 12/4 confirming instruction and then a full week later a different person confirming on the 19/4 that you have been instructed. Contract pack that was completed several months prior due to an abortive sale was not supplied to the Buyer's solicitor until the 25/4! Enquiries not received until 6/6. Legal assistant was unable to obtain any reason for the delay. Received Cover Letter and Contract+Fittings+Contents form and Transfer only on the 24/6 with exchange happening on the 29/6. It would have been useful to know at least a day in advance that I would be required to verbally confirm that I had vacated the property rather than leaving this until the morning of completion. In summary, your attempts to drive efficiency through the portal run the risk of removing client interaction. Standard responses that include a brief sentence that is bespoke/personal emphasises this de-personalisation in the interest of profit. 6 weeks is a long time to receive no real reason from the other side as to the real reason for the delay. Transfer of my file due to maternity leave doesn't really explain why 7 different people worked on the file. I chose the house agent purely on the basis that I would be dealing with one person as point of contact. My honest view is that without the agent's direct involvement the sale would not have completed until some weeks later.I am very happy to receive a follow up call on my mobile - 07776 452911.

Nick · 7 July 2022

★★★★★ 5/5

Trustpilot

An online and innovative way to deal with property sales

The staff were all very professional, hard working and courteous. Everything is done online and it was an efficient and easier way to deal with a property sale.

Walter · 13 December 2022

★★★★★ 5/5

Trustpilot

Excellent service

Everybody we dealt with from the Partnership have been wonderful. Nothing has been too much trouble. My parents are in their 80's and not very good with emails. Heather and Aurelia made sure they phoned to explain and sent everything printed for them. Excellent service and people skills

Jjacquie · 31 March 2017

★★★★★ 5/5

Trustpilot

Excellent Firm

We are West End estate agents who dealt with numerous different firms of solicitors. All of our dealings with The Partnership have been good. There is a real willingness to get a deal done and this is highlighted by the fact that the a very willing to tackle difficult conveyance issues. Crucially they always pick up the phone and speak to us and are very good at putting things across in an efficient and straight forward manner. AND...they are very competitively priced. We look forward to continue to work with them. Ben Everest LDG

Ben · 28 March 2017

★★★★★ 1/5

Trustpilot

GDPR Breach and lots of mistakes

These are terrible, unable to complete the simplest of documents and a catalogue of mistakes. Mistakes such as incorrect dates for exchange. This has resulted in completion being delayed and all fault on the Partnership Ltd’s side. There have been continued mistakes throughout the entire process of buying a property. Breached GDPR by sending me another clients details which included their mortgage offer, address, price they paid for the property, rates and all their personal details. Mistakes on documents, title report, help to buy and lots of others. Constantly having to chase for updates and information. Not informing me about delays which resulted in my completion being delayed and incurring substantial costs. There have been a total of 3 amendments on one form with help to buy, incorrect exchange and other simple mistakes. My completion is delayed 7 days due to this.Giggling responses from team, not giving clear indication on what has happen.Please do not use.

Amy · 21 June 2022

★★★★★ 5/5

Trustpilot

Excellent all round

An all-round excellent experience with The Partnership guiding my first property purchase. Aurelia and Ismail were knowledgeable, responsive and accommodating. The online portal is great too, very easy to use and secure. No complaints and I'll certainly be recommending to friends.

Vash · 16 November 2020

★★★★★ 5/5

Trustpilot

Paul

Paul, Sam and team have been very patient and worked hard in securing our exchange on buying during this unusual lockdown time. They had been very approachable and easily accessible to answer any questions we have had. We look forward to completion.

Alej · 5 August 2020

★★★★★ 5/5

Trustpilot

Put in an offer for a house in April, done by June!

Put in an offer for a house in April, all done by June! These guys don't mess around, they're very quick and attentive to queries and keep you updated every step of the way. Couldn't ask for anything better from a conveyancing process! Very friendly on the phone too.

Harry · 4 September 2024

★★★★★ 5/5

Trustpilot

I thought Oli and Maria were both…

I thought Oli and Maria were both exceptional. They guided me through the legal process perfectly and made the whole journey an easy exercise. Thank you.

Fiona · 2 February 2023

★★★★★ 5/5

Trustpilot

Excellent service!

We received excellent, prompt and professional service. There was never a time when we did not get an immediate response to any queries we had. We were very pleased with the service and will recommend the partnership to others

Ulrike · 8 April 2021

★★★★★ 5/5

Trustpilot

Excellent service

The service, communication was outstanding easy and very quick service, no problems. A very guidance from Dominique and her team

Jasweer · 27 July 2023