Trusted Agent profile · Guildford

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The Partnership Guildford reviews

4.7

★★★★★ Excellent

2,554 reviews across 2 platforms

Guildford, GU1 9DP

The Partnership's office in Guildford is rated 4.7 out of 5 across 2,554 reviews on two platforms.

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2,553

Reviews on Trustpilot

This office

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5.0 / 5

1

Reviews on Kerfuffle

This office

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Reviews

Every review we hold for the Guildford office, from every platform, shown as written. First names only.

5/5

Trustpilot

5* service

I cannot recommend the Partnership highly enough. Oil Cardenes and his team dealt with a highly stressful, time pressured transaction for me. Outstanding service from start to finish. Knowledgable, efficient and, importantly, responsive to concerns and queries at all times.I would recommend them to anyone and everyone!

Suki · 23 August 2019

Agent replied · 16 October 2024

Dear Suki, Thank you so much for leaving such a great review. Oli and his team work extremely hard and are very grateful for your lovely feedback. Really pleased you had such a great experience and thrilled that you will be recommending us.Tracy HollandMarketing Assistant

5/5

Trustpilot

Professional, helpful and efficient

I would not hesitate to recommend The Partnership. Many thanks to Jodie, Jan, Ava and Kelly. The process has been very smooth and efficient and everyone has been pleasant and helpful. The portal is very useful - all the necessary information is available in one place. Thank you.

Julie · 15 February 2019

Agent replied · 16 October 2024

Dear JulieThank you so much for your feedback - really pleased that we were able to help with your sale and get it though. We love seeing transactions go through quickly and efficiently - three weeks from instruction to exchange is fantastic! Thank you again and we look forward to the completion next week.Peter AmbroseManaging Director

5/5

Trustpilot

Just sold my property using The…

Just sold my property using The Partnership. Very happy Leah and Lowri were professional, knowledgeable and kept me in the loop. They made the whole process stress free and did a brilliant job dealing with the enquiries. Highly recommended.Thank you so much. V Samra

Vinnie · 12 September 2020

Agent replied · 16 October 2024

Dear Vinnie, Thank you so much for your review. So pleased to hear your feedback and i know Lowri and Leah will be thrilled with your comments. Very grateful for your recommendations. Tracy HollandMarketing Manager

5/5

Trustpilot

Excellent company

Fantastic comms. Kept up to date constantly. Easy to contact and talk to those dealing with your case should you wish to speak in person.

Suj · 15 August 2025

Agent replied · 19 August 2025

Suj, thank you for taking the time to leave us a kind review! We're glad to hear you had a great experience working with us, and that we were able to keep you updated throughout. Please don't hesitate to get in touch if we can help further. Jamie-Ann Rogers, Marketing Assistant

5/5

Trustpilot

Very good experience

Very good experience. Zoe and Bethany were brilliant.

Manasi · 15 June 2024

Agent replied · 15 October 2024

Thank you for your lovely feedback Manasi! Zoe and Bethany will be so pleased to read your comments.We're always more than happy to help!Illy Hanbury-Hughes, Marketing Assistant

5/5

Trustpilot

Excellent service

The Partnership have been Fantastic all the way through with the sale of my property The Portal has been an excellent way of keeping all parties up to date with the developments of the sale I would very highly recommend The Partnership

David · 26 February 2021

Agent replied · 16 October 2024

Dear David,Thrilled to hear you had such a great experience with us and pleased that you liked the portal. Thank you for your recommendations and for taking the time to leave us a review. Tracy HollandMarketing Manager

5/5

Trustpilot

An outstanding solicitor

My solicitor Suzannah was outstanding. Her expertise and continued support were invaluable throughout the process. This was a critical transaction in an extremely difficult time and she was creative, pragmatic and understanding every step of the way. I would highly recommend her and The Partnership

Pattie · 7 April 2020

Agent replied · 16 October 2024

Dear PattieThank you for your fantastic feedback - it makes a huge difference to the guys here (we share them with the the company) and it's so lovely for them to receive such positivity.I know that Suzannah was delighted with this and we are so glad to help out people in these times where there is so much concern and negative news around.Peter AmbroseManaging Director

3/5

Trustpilot

We felt there were large delays

We felt there were large delays, few updates. It took the sellers team to get in touch with me personally to ask what was happening. We had been told it was the seller delaying matters.Once past this hiccough things improved markedly. The contract small print, leasehold conditions and what one should be aware are difficult for laypeople to decipher so guidance in these areas would have been appreciated.Thank you

Marcus · 1 September 2023

Agent replied · 15 October 2024

Thank you for taking the time to leave us this feedback Marcus. It's always useful to see where we can improve our service and we of course understand your frustration with any delays.Glad to hear it all pulled together in the end and we were able to get it across the line for you.Illy Hanbury-Hughes, Marketing Assistant

3/5

Trustpilot

A very stressful time spent to get the…

A very stressful time spent to get the process done. A day before exchange of key i got an email from HTB that there was a problem on the papers submitted by my lawyers. I had a flight to catch that i changed last week due to late work done by the team handling my case. But im glad there was this gentleman Name Oscar. He got this work done on the last day. I must say he did a great job since it was very difficult situation for me because it was not convenient for me to miss my family wedding and change the tickets again by paying 2000£ extra

Muhammad · 8 September 2022

Agent replied · 15 October 2024

Dear Muhammad, Thank you for your review and feedback. While we are sorry about your frustration we are glad to hear that Oscar managed to get everything sorted for you in the end.Tracy HollandMarketing Manager

2/5

Trustpilot

Disappointing service

The process started well and then my solicitor disappeared. It turned out that they had initially gone on leave without replacement, but on their return they seemed overwhelmed and couldn't keep up. The process stalled completely, not due to any difficulties in the sale, and the solicitor wouldn’t pick up the phone or respond to my messages. I had to make a lot of noise, eventually having a senior member of the partnership come in and help things along, while spending a lot of time liaising directly with the seller and real estate agent to understand what was wrong (which was mostly that my solicitor wasn’t responding to any emails). We managed to finally exchange, and the person who came in to look after the completion process seemed much more accessible, though even then they forgot to send me the land registry documents. An unnecessary stressful and time consuming process, would not recommend.

Julien · 6 September 2022

Agent replied · 15 October 2024

We are sorry to hear you didn’t have the best experience with us, Julien. We are obviously always disappointed to hear that we have missed the mark. Sorry for your frustration. Peter AmbroseManaging Director

5/5

Trustpilot

The only conveyancing firm I would use

This is the third time I have used The Partnership, and I honestly would never use another conveyancer at this point, especially considering the bad experiences I have had and the horror stories I have heard. These guys are on it, no detail is neglected, they communicate, you can check the portal at any time to see the exact progress of your sale or purchase and they are extremely approachable and friendly. I will be making more purchases and I will definitely be using The Partnership again.

Jeanette · 2 September 2022

Agent replied · 15 October 2024

Dear Jeanette, Thank you so much for your lovely review. We are so pleased you've had yet another great experience with us. Delighted you felt in good hands throughout - Oli and the team will be thrilled! We are grateful for your kind words. As always, happy to help and here if you need us. Tracy HollandMarketing Manager

5/5

Trustpilot

Great experience with The Partnership

I have worked with a few solicitors for property sales, and The Partnership were efficient and kept me informed and up to date every step of the way. I would definitely use them again. Amit and his team were great.

Lucy · 28 June 2021

Agent replied · 15 October 2024

Dear Lucy, Thanks so much for your lovely feedback. Delighted you had such a pleasant experience with Amit and Jordan and felt in good hands throughout. Always happy to help. Tracy HollandMarketing Manager

5/5

Trustpilot

Very pleased

Very pleased. They kept us up to date. They were very helpful with any queries we had, and very patient with us if we did not get requested information back to them on time. I would recommend there services to friends and family if the need should ever arise. I would definitely use them in the future if circumstances change.

Mr · 18 March 2024

Agent replied · 15 October 2024

Thank you so much for this wonderful review John! I know Mekael and Ellie will be thrilled to know you found the team to be so helpful while dealing with your purchase.We're grateful for your recommendations and are always happy to help!Illy Hanbury-Hughes, Marketing Assistant

5/5

Trustpilot

Everything went well

Everything went well. One problem was that codes did not work when one was abroad but apart from that all good.

Carol · 20 March 2025

5/5

Trustpilot

I had great service from The…

I had great service from The Partnership for selling my mother's house after she died. Everything was handled online which made it very easy to deal with. The sale went through very smoothly so I couldn't be happier.

Paul · 22 October 2021

Agent replied · 15 October 2024

Dear Paul, Thank you so much for your review. Delighted you had such a great experience with Laura and the team and that everything went so smoothly. Happy to help. Tracy HollandMarketing Manager

5/5

Trustpilot

Excellent solicitors - look no further

We used The Partnership for a difficult move that took a year to resolve. Our initial seller dropped out, then a buyer dropped out, but they kept us informed and gave assistance every step of the way. It's the first time we've sold a property and we were nervous initially about the higher outlay, but we cannot fault The Partnership as solicitors for their fantastic (and empathetic) communication and excellent online portal. Do not cheap out on solicitors - if something goes wrong, you want someone on your side, and with The Partnership they're with you every step of the way.

Benedict · 14 August 2022

Agent replied · 15 October 2024

Dear Benedict,Thank you so much for your lovely review. Ffion and the team will be thrilled to hear you had such a pleasant experience. We are delighted you felt in good hands throughout. Happy to help and here if you need us. Tracy Holland Marketing Manager

5/5

Trustpilot

Amazing company

Amazing company, very responsive, great portal and a really pleasure to do business with. A big thank you to Aurelia and Ismail who have been fantastic throughout. I would really recommend The Partnership if you want a professional, proactive, responsive and friendly solicitor...

Robert · 7 September 2020

Agent replied · 16 October 2024

Dear Robert, Thank you so much for taking the time to leave us a review on Trustpilot. Really pleased to hear that you had such a great experience with Aurelia and Ismail, they really are superstars! Also, very grateful for your recommendations and kind words. Tracy HollandMarketing Manager

5/5

Trustpilot

Good, efficient service

Ours was a simple transaction but communication was good, straightforward process, plenty of useful information and quick, efficient service. Will certainly use again

Graham · 22 June 2023

Agent replied · 15 October 2024

Graham, thank you very much for your kind words. We are so pleased to hear all communication was great with quick, efficient service. It’s always wonderful to see transactions get across the line in just over a month!We’re always happy to help.Illy Hanbury-Hughes, Marketing Assistant

5/5

Trustpilot

Great service all round

Great service all round. Portal is helpful thought not updated too often.

David · 12 March 2024

Agent replied · 15 October 2024

David - thank you very much for your helpful feedback. We're pleased to know you received great service from your legal team and we appreciate your comments on our Client Portal too!We're always here if you need us.Illy Hanbury-Hughes, Marketing Assistant

1/5

Trustpilot

Let down by the Partnership

I have used the Partnership for both a sale and purchase of property previously. There have been several issues with my purchase (as far as I am aware, through no fault of the Partnership), but I have had to ask them to support with providing conveyancing files and other matters to support a potential claim against the vendors. I rang them today to ask for them to support with my remortgage conveyancing and, after an enthusiastic initial response, once they looked up my file, was told "they are not accepting ANY new instructions as they were just too busy and would not advise on my conveyancing. They did not inquire as to the timing of my transaction or any other details. This is extremely disappointing, as I have been through KYC with this firm and they have the full files for the property already. I can only assume they are concerned with being involved because I have had to ask for their previous support in my potential vendor's claim and they want to distance themselves? Otherwise, this makes absolutely no sense. Very disappointing - and not at all supportive of a loyal client. And really...not taking ANY new instructions. As a lawyer myself, I find this VERY hard to believe (especially with no details regarding timing).

Vanessa · 12 August 2022

Agent replied · 15 October 2024

I am so sorry but yes, we are not taking on direct clients ( even existing clients ) at the moment.I can assure you this is a difficult decision but one that I took three months ago to protect our service levels.We are recruiting heavily and should have capacity in a month - if you can wait for then, we would of course be delighted to help.Peter AmbroseManaging Director

5/5

Trustpilot

Excellent Experience, Great Transparency

We had a great experience with the Partnership! The portal was a fantastic communication tool and a great place to centralize information and documents. Thanks to the whole team that worked on our transaction, too many to name here due to case reassignment around summer holidays, but switches were all handled smoothly and efficiently so we felt a sense of continuity. We have used 2 other conveyancing firms in the recent past, and this was by far our best experience, wouldn't hesitate to recommend!

Tom · 12 August 2022

Agent replied · 15 October 2024

Dear Tom, We are delighted you had a great experience with our team and found the portal so useful throughout the process of your purchase. Thank you so much for your review and grateful for your recommendations. Tracy Holland Marketing Manager

5/5

Trustpilot

Responsive and Always clear on processes been carried out

I've had an excellent experience with the partnership solicitors for my mortgage needs. They were incredibly responsive and always clear about the processes being carried out. Every step was explained in detail, ensuring I understood all aspects of my mortgage application. Their professionalism and transparency gave me confidence throughout the entire process. Highly recommended!

Ruben · 3 July 2024

Agent replied · 15 October 2024

Thank you very much Ruben for your lovely words! We're glad to hear that your team were very helpful and that the process was made that much smoother!We're thankful for your recommendations and are always happy to help!Jamie-Ann Rogers, Marketing Assistant

5/5

Trustpilot

Professional

Professional, timely approach, excellent feedback system

Shekhar · 1 February 2026

Agent replied · 3 February 2026

Thank you for taking the time to leave us a kind review! We're glad to hear you had a great experience working with us. Please don't hesitate to get in touch if we can help further. Jamie-Ann Rogers, Marketing Assistant

5/5

Trustpilot

Highly recommend

The platform was easy to use and good for understanding the process and timeline.

Jane · 21 November 2025

Agent replied · 22 November 2025

Thank you for the kind words! We're glad to hear you had a great experience working with us, and that our portal was particularly useful! Please don't hesitate to get in touch if we can help further! Jamie-Ann Rogers, Marketing Assistant

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