The Partnership Guildford reviews

★★★★★ 5/5

Trustpilot

We sold and bought with The Partnership…

We sold and bought with The Partnership and it's been a great experience. Their site tool makes it really clear and simple to keep track of how far along you are and what left you have to do. They're fast, communication via their chat feature is great and working with Sam and Paul has been a pleasure. They managed to help us buy through Covid-19 which is even more commendable.

Misterkeet · 25 June 2020

★★★★★ 4/5

Trustpilot

Great people to deal with and easy to…

Great people to deal with and easy to get hold of on the phone. Updates provided on a regular basis so we knew where we were at all times.

Diane · 24 February 2026

★★★★★ 5/5

Trustpilot

I have used a number of solicitors over…

I have used a number of solicitors over the years for conveyancing. Most were not very good and didn't communicate well at all. What a breath of fresh air The Partnership has proved to be: people, who answer emails, talk to you on the phone when you call (or call you back quickly), keep you fully updated AND get the job done efficiently. Top notch and thank you for reducing my stress massively

Peter · 7 March 2019

★★★★★ 5/5

Trustpilot

Bethany and Fred both done an amazing…

Bethany and Fred both done an amazing job with both sale and purchase of our properties. They made the whole experience very smooth. They listened and continuously kept us up to date. I would definitely recommend The Partnership

Atul · 8 December 2025

★★★★★ 5/5

Trustpilot

The Partnership team was provided…

The Partnership team was provided awesome support throughout my purchase. They were very friendly and cooperative. The time that they took to finish this transaction was unbelievable. All my friends who purchased recently were shocked of the processing time for my transaction. They are very fast and accurate in their job. I should also appreciate the quality of work.Thanks for all your support and guidance.

Valarmathi · 14 February 2025

★★★★★ 5/5

Trustpilot

Great People and a Great Portal

Our experience with the Partnership has been excellent. The process of selling and buying our new home has been extremely efficient and easy to follow in the portal. Nicole and Patience were a great team that kept us informed through out the processes. Highly recommend using them and their Company.

Scott · 17 May 2023

★★★★★ 1/5

Trustpilot

Terrible

Unfortunately I was recommended to use The Partnership by my Estate Agent. This was a big mistake. The process was slow and stressful taking in excess of 6 months to complete to a CASH BUYER and I incurred extra costs of several thousands for the mortgage/council tax fees. If we had not done our own chasing, it would have taken even longer. I would definitely NOT recommend The Partnership.

Cunningham · 18 December 2024

★★★★★ 5/5

Trustpilot

I had the pleasure of working with Laura Unite

I had the pleasure of working with Laura Unite and Jessica Giddins on the sale of our property. They were brilliant and very pleasant to speak with during all phases of the sales process.The Portal is genius. It improves efficiency and communication levels immensely. The Portal is an innovative use of technology, Truely transformational. The level of productivity and communications resulted in faster delivery and lower costs for me

Robert · 25 July 2020

★★★★★ 5/5

Trustpilot

Excellent and attentive staff.

The Staff at the Partnership were very accommodating and attentive to detail. My sale was quite difficult but all went smoothly and the desired end result achieved.

Customer · 6 March 2026

★★★★★ 5/5

Trustpilot

A 21st century conveyancing service

The portal and the weekly updates kept me informed as things progressed. I always knew if there was something I needed to do so I could be confident I was not holding things up. When things got tricky they rose to the occasion and gave me all the facts and advice so I could make an informed decision. Overall the service was professional and efficient.

Richard · 6 February 2025

★★★★★ 1/5

Trustpilot

The Partnerhisp started well

The Partnerhisp started well, they had a senior solicitor called Oli that was super attentive and helpful. But since he left, I have the landlord trying to change land delimitations on the lease and The Partnerships refuses to advise, although one would think this would be their main purpose.

Tiago · 14 August 2025

★★★★★ 5/5

Trustpilot

Absolutely outstanding service

Absolutely outstanding service from beginning to the end! We dealt with Jazdeep and Sulaiman and their professionalism and commitment was highly commendable. They would respond to every little query we had almost immediately and worked tirelessly to ensure the deadline we set was met. Excleent value for money too! We will always use Partnership for all our property transactions from now on. Thank you!

E · 25 August 2021

★★★★★ 5/5

Trustpilot

Extremely Efficient!

We've used the Partnership several times now and I have to admit how impressed I am with their high standard of customer service and consistency. This time round I have mostly dealt with Oli, Lilian and Montana and all have been fantastic. I am sure there are many many more people in the background working to make this process as smooth as it was. Thanks guys and on to the next one!

Eugene · 5 April 2019

★★★★★ 5/5

Trustpilot

Great experience

Jade and Shannon really pulled it out the bag to have me moved in before Christmas. They’re very professional, quick to respond, and managed my expectations of everything very well. I also think the partnerships portal is brilliant, you can log in and see all the appropriate docs there in one place - much better than other solicitors I’ve worked with (hundreds of emails, print outs and PDF’s).

Sam · 26 December 2024

★★★★★ 5/5

Trustpilot

Would recommend

The partnership dealt with our house sale under probate with great success. They were able to get everything done in reasonable time despite complicated and sometimes difficult circumstances. I had used them once before and would not hesitate in using them again.

Ali · 22 October 2025

★★★★★ 5/5

Trustpilot

A successful sale

Although there were only 2 of us in the chain and the process seemed lengthy at the time, The Partnership made no errors and kept us informed via the very useful link. Everything was clear and logging on was simple to check on progress. Any emailed questions from us were replied to very promptly. Thanks to all who dealt with our sale.

Mrs · 14 December 2021

★★★★★ 5/5

Trustpilot

Brilliant service

Thank you very much for your assistance with my purchase. The process was quick and very easy.Mekael & Ellie were brilliant throughout and the online log in made it very clear to see exactly what had been done and the next steps required.Thanks again,Carl

Carl · 3 October 2023

★★★★★ 1/5

Trustpilot

Not diligent

Our property purchase got delayed (and almost cancelled) due to the solicitors not being diligent enough. They were requesting the same information again and again to the buyer's solicitors (upsetting them) and reporting to us that they were waiting for a response to the outstanding queries.We had to chase them several times by email and phone on a daily basis so they would progress on our file, even though they knew from the beginning that we were targeting a specific completion date. They were also passing our file around, with nobody taking real accountability of our case or knowing the details.In conclusion, I would not recommend The Partnership.

AH · 12 June 2024

★★★★★ 5/5

Trustpilot

Very pleased with service

I was very pleased with The Partnership when we used them for our house sale. Earnestina and Michaela were very good, helpful and responsive throughout which made the experience I was dreading much less stressful than I had feared. The portal for sharing documents etc worked very well and made the whole process very easy. Highly recommended and I'll certainly use them again.

Zoe · 17 September 2021

★★★★★ 2/5

Trustpilot

Good until near exchange/completion

For the first two or three months of The Partnership ('TP') we were satisfied with their service, however as our exchange/completion date approached we became less and less enamoured with their service.We had alerted all parties to our proposed move-in date over two months prior and all parties agreed it was comfortably achievable. As this date approached TP began slowing in communication and document processing, and seemingly waited until 17:30 - their closing time - to reply to us on their portal, often with bad news, suggesting they were in some way scared of telling us what was going on.As we are not too far from Guildford, we would hand deliver important documents to the office so they were present by the next morning. Oftentimes they did not confirm receipt of these until late into the day, the following days and sometimes not at all.We believe that, as first time buyers, we were given less experienced solicitors and, while we absolutely acknowledge that everyone needs to learn and would not begrudge having a training employee work with us, we noted that at times the less senior employee appeared to guess at answers to our questions. Sometimes the employee was overruled by their senior in the background of a phone call or with an overwriting message on the portal. If you focused on FTBs then you're likely to keep those clients for life! Makes no sense to me.We felt a distinct lack of urgency with important documents, with updates and with chasing the seller's solicitor, who should take a portion of the blame, as our seller had to go into the office and demand they resolved a minor issue to allow the sale to move along.Additionally, when finalising the financial statement, we were going through and telling them where they needed to take items off because they hadn't carried out that service for us. The final straw for us was completion day, when we were waiting with our stuff in a rented van (which ended up costing us £90!) as we had to be out of our rented accommodation anyway and had been told we would complete on the day. Note: we were told we would complete on that day by our estate agents, not from TP! We reiterated this to TP and their urgency did not improve.Overall we were happy with the initial experience with TP but bitterly disappointed with the final few weeks. We would suggest a more thorough training program and to give first time buyers of a modest property the same respect as chained buyers of higher tariff properties. We would also suggest more honest, prompt and detailed communication. We did not think they were worth the very healthy fee we paid, did not receive any offer of compensation and will be unlikely to use the company again in future.

Shaun · 5 June 2024

★★★★★ 5/5

Trustpilot

High professional

High professional, excellent communication with Laura Caskey and her team.Extra security used to deal with my case.I highly recommend The Partnership!

Mr · 29 November 2024

★★★★★ 5/5

Trustpilot

I had a fantastic experience with The…

I had a fantastic experience with The Partnership. I was very pleased about how the whole process of buying my first home was handled. I had weekly updates from the solicitors and all my questions were answered in a prompt and clear manner. From the beginning to the end, I felt confident about their guidance and they help me to understand the complex process of buying a property.I would definitely use the Partnership again.

Angela · 11 September 2024

★★★★★ 5/5

Trustpilot

I recommend The Partnership for your property law needs.

I found working with The Partnership to be a smooth and secure experience. Questions were answered promptly and the team were always corteous. I recommend them for the legal aspects of your property purchasing experience.

CJ · 4 April 2024

★★★★★ 4/5

Trustpilot

Using an LPA to sell a property

The service was efficient once we had submitted the LPA. Asked for my bank details for funds to be transferred after sale, but OK to put the seller and not me. ID checks - proof of identity and address only checked at exchange and led to 2 day delay for exchange but managed to complete on the due date. Timely updates via the portal.

Jayesh · 5 February 2025