Trusted Agent profile · Guildford

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The Partnership Guildford reviews

4.7

★★★★★ Excellent

2,551 reviews across 2 platforms

Guildford, GU1 9DP

The Partnership's office in Guildford is rated 4.7 out of 5 across 2,551 reviews on two platforms.

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2,550

Reviews on Trustpilot

This office

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5.0 / 5

1

Reviews on Kerfuffle

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Guildford office, from every platform, shown as written. First names only.

5/5

Trustpilot

I have moved house 22 times since …

I have moved house 22 times since leaving home and so I have needed legal/contractual services many times. The Partnership are clearly the best I have seen. Throughout the process of buying and selling, we were kept informed through their excellent portal. The staff that we interacted with were highly professional and efficient. During the inevitable issues that arose Lewis and Anna were persistent and made sure that they chased each item down to a pragmatic solution.Thanks

Mike · 11 February 2018

Agent replied · 16 October 2024

Good afternoon MikeThank you so much for leaving us a lovely review on Trustpilot.I am really happy that your experience with The Partnership has been so positive. It certainly sounds like you are in a great position to have a view on conveyancing services! I am thrilled that The Partnership has done so well for you.I will pass on your comments to your legal team and do please let me know if I can be of any further assistance at this stage and I look forward to maybe working with you again one day!With kind regardsChantal

5/5

Trustpilot

Knowledgeable and Efficient

The team worked hard to ensure completion happened after a very long buying and selling experience. They kept us updated along the way and were quick and efficient in responding to queries.

Anonymous · 19 February 2026

Agent replied · 15 October 2024

Thank you for taking the time to leave us a kind review! We're glad to hear you had a great experience working with us, and that we were able to get you through a tough set of transactions. Please don't hesitate to get in touch if we can help further. Jamie-Ann Rogers, Marketing Assistant

5/5

Trustpilot

Excellent service

Excellent service, so professional and responded quickly to communications. The portal was very helpful and I could see the progress at every step. I will certainly be using them again - Laura, Patience and the team were brilliant!

Val · 29 April 2024

Agent replied · 15 October 2024

Thank you very much Val for this kind feedback. Laura and Patience will both be delighted to know you found them to be brilliant throughout the sale of your property.We're so glad you loved our Client Portal too! We're always happy to help if you ever need us again in the future.Illy Hanbury-Hughes, Marketing Assistant

5/5

Trustpilot

A professional and personal service

We were impressed with the online dashboard and area that kept track of where we were and what was still outstanding. We were also impressed with the quick responses to any questions we had, and the professionalism with which the whole process was handled.

Sarah · 4 November 2025

Agent replied · 15 October 2024

Thank you for the kind review! We're so glad to hear you had a great experience working with us, and that you enjoyed using our Portal! Please don't hesitate to get in touch if we can help further. Jamie-Ann Rogers, Marketing Assistant

5/5

Trustpilot

A long sale process

A rather prolonged sale process, for various reasons, but dealt with in a professional manner. Kept fully up to speed and informed through their very good on line platform.

Alan · 13 March 2026

Agent replied · 18 March 2026

Thank you for taking the time to leave us a kind review! We're glad to hear you had a great experience working with us, and that we were able to keep you up to date with everything regarding your sale. Please don't hesitate to get in touch if we can help further. Jamie-Ann Rogers, Marketing Assistant

5/5

Trustpilot

I have been using Partnership since 3…

I have been using Partnership since 3 years ago and recommended it to all my friends who are purchasing properties. I rarely writes comments online but the service we received from Partnership is so good that I feel obliged to write a review this time!Though Matthew's title is assistant at the time being, he appears as a much more knowledgeable and professional solicitor as I've ever met. Thanks Laura Unite and Matthew Cottis!

JIANGXUE · 21 February 2020

Agent replied · 16 October 2024

Dear Jiangxue Lin,Thank you very much for leaving us a review on Trustpilot. We are thrilled to hear that you have been recommending us and that you have had such a great experience. Laura and Matthew will be pleased with your lovely feedback so I'll be sure to pass this along to them.Tracy HollandMarketing Manager

5/5

Trustpilot

Ensuring Clients Meet all Regulatory Requirementss.in their Purchase

As a non UK resident at the time of the conveyancing process, it helps to know up front how the system works. Ta a great extent, the Partnership provided that. Answers to our queries were prompt and mostly helpful. Where I felt a lack in service related to the responses by staff to some of the information I provided, in the early stages. I believe this difficulty arises from the myriad of responses required from the client, to stock regulatory and financial questions posed early in the the process, combined with a lack of expert (solicitor based) oversight for specific ,potential tricky. situations, such as ours.In our case, the adequacy of some of our responses was not correctly evaluated, This led to unnecessary extra admin and certainly, extra stress, for us, as clients. This difficulty seems related to the online system used by the Partnership, rather than to any inadequacy of particular staff members. A case in point was the proof of our source of funds used for the purchase. A question pertaining to this was given near the start of the process. We responded as we saw fit. Our response was not queried, until a day before exchange/completion. At this point, we were told we had not adequately shown either the presence of our funds and their source. The latter could only be done at the time, so that was in order. However, the need to show the basic source of our funds at a late stage of the process proved to be a problem. Firstly, as immigrants, we had then left South Africa and all our goods, including much of our paperwork, was still being shipped. Secondly, based on staff comments in the portal, it was unclear as to what exactly was required. Only at the very end, did a verbal conversation with our solicitor clarify what was needed. It was just good luck at that stage, that we could provide information needed (in the form of my husband's Goverment tax returns) .I feel that the opportunity for more personal interactions with the solicitor, during the early question-answer stage would have obviated this difficulty.I realise the above relates especially to clients such as ourselves, who were and still are, in the process of relocating all our South African household contents by ship. However, more direct 'expert' oversight of early responses to the questions posed in the conveyancing process, for certain client situations, could lead to a smoother journey for some clients.

June · 8 August 2024

Agent replied · 15 October 2024

Thank you for your review and in depth feedback, June! I will make sure this is passed on to the relevant teams to look into and take into account in the future. We apologise for the oversight early on in your file and any stress caused, but from taking a look at your file, I'm glad to see that we have completed on the purchase and have met your deadlines. Of course, a process like yours can be incredibly complex, but we will take your feedback onboard.Thank you again for the helpful feedback, and if you need anything at all, please don't hesitate to get in touch where we can help.Jamie-Ann Rogers, Marketing Assistant

5/5

Trustpilot

Great experience

Great experience. Ffion Jones and Ronnie Bertham were in control of the whole process and were incredibly flexible when needed. Excellent communication throughout. Equally impressed with The Partnerships portal which actually worked and was updated instantly. Thanks also to Ryan for a prompt completion.

R · 12 December 2023

Agent replied · 15 October 2024

Thank you very much Rohit for your kind comments! I know Ffion, Ronnie and Ryan are all thrilled to read your review. It's wonderful to know that there was excellent communication all throughout your purchase.We're always here if you need us again in the future.Illy Hanbury-Hughes, Marketing Assistant

5/5

Trustpilot

This was our first property purchase…

This was our first property purchase and the whole process was super efficient. Communication was excellent and we were guided well throughout. Thank you to Catherine and her team at The Partnership, Guildford.

Fernando · 15 July 2024

Agent replied · 15 October 2024

Fernando - thank you for your review! Glad to hear that you had a nice, smooth process during your purchase! I'll be sure to pass this along to Catherine and her teamWe're always here if you need us again in the future!Jamie-Ann Rogers, Marketing Assistant

5/5

Trustpilot

Best property lawyers

I had a professional team of helpful people assisting me throughout the process of selling my property. I must say, I was a little confused and overwhelmed at times. However, every time I reached for help someone smoothed the path. Using the dedicated app was easy and safe to manoeuvre. The Partnership was recommend to me by my estate agents and I will be using them again to purchase my next property.

Lili · 2 December 2024

Agent replied · 3 December 2024

Lili, thank you for taking the time to leave a review! We're happy to have been able to make the process of selling your property that much easier, and we will be just as happy to help you with your future purchase! We also understand all too well that the conveyancing process can be quite daunting and confusing at times, so we aim to communicate as efficiently as possible to make everything easier to understand.Thank you again for leaving a review, and we look forward to working with you again!Jamie-Ann Rogers, Marketing Assistant

5/5

Trustpilot

I have worked with Rishi a couple of…

I have worked with Rishi a couple of times now and I thoroughly recommend him! He has proven to push difficult deals along in an efficient manor and approaches his work with the upmost professionalism.

Louis · 3 June 2024

Agent replied · 15 October 2024

Thank you Louis for your five stars! We're so pleased to hear you had a great experience working with Rishi, I know he will be delighted to read your comments.We hope to work with you again soon!Illy Hanbury-Hughes, Marketing Assistant

5/5

Trustpilot

Excellent

Excellent! We sold and purchased a house using The Partnership and can’t fault their service and communication, special thanks to Laura and Abi who were always at the end of the phone and responsive to messages. We always felt like we knew what was going on and that they were acting in our best interests. The portal is such a good tool too. Would highly recommend.

James · 6 September 2021

Agent replied · 15 October 2024

Dear James and Jennifer,We are so pleased to hear you had such a pleasant experience with Laura and Abi and found the portal so useful. Thank you for your review and grateful for your recommendations.Tracy HollandMarketing Manager

5/5

Trustpilot

Professional Service thoughout !!

Throughly Professional!Sincere thanks to Laura Unite and her team.I received professional guidance throughout our purhase of a new property (alongside linked remortgage ofexisting property) and at every stages of the process felt that we were was in good hands.The service portal was a good platform for secured communication and the dashboard and the account statements were quite impressively always upto date.Good exrience alround! Would love to use their serice again!!

Nas · 16 October 2020

Agent replied · 16 October 2024

Dear Nas, Thanks so much for your review. Fantastic to hear that you had a great transaction and that we may see you again in the future. Laura and the team will be so pleased with your feedback. Tracy HollandMarketing Manager

5/5

Trustpilot

CONVEYANCING

From start to finish, the whole process went really smoothly. All the employees communicated well, both through the portal plus on the telephone and explained the process in straight forward language. They were all very helpful and pleasant to deal with.

Jenny · 21 November 2025

Agent replied · 30 January 2026

Thank you for leaving a kind review! We're so glad to hear that you had a great experience working with us, and that you found the portal to be particularly helpful! Please don't hesitate to get in touch if we can help again in the future. Jamie-Ann Rogers, Marketing Assistant

4/5

Trustpilot

First time buyers - great service!

The Partnership provided a great service end to end, from ensuring we completed the forms required of us to getting us to exchange and completion quickly and with few issues.Jan and Nisha were very professional and helpful throughout the process, as well as Hirakshi and the Completions team. We really appreciate the extra efforts Jan gave towards the end of the process to get us to Complete in time! Thanks all!Yolanda and Oliver

Yolanda · 22 September 2019

Agent replied · 16 October 2024

Dear Yolanda,Thank you very much for leaving us a review. We are pleased to hear that you were happy with our service throughout and that we managed to get things done quickly for you. I have passed your lovely feedback to the team who were very appreciative of your kind words.Kind RegardsTracy HollandMarketing Assistant

5/5

Trustpilot

A team of dedicated professionals who…

A team of dedicated professionals who are keen to deliver to customer satisfaction.The attorney, Saskia was just extraordinary talent. An amazing public servant.

Bill · 7 December 2024

Agent replied · 10 December 2024

Thank you for the kind review, Bill! We're glad to hear you had a great experience working with us, and that Saskia was a particularly great help! Please don't hesitate to get in touch if we can help any furtherJamie-Ann Rogers, Marketing Assistant

5/5

Trustpilot

Easier and less stressful

The whole process of selling the house was made easier and less stressful, in particular by use of The Partnership portal, where all messages and documentation is stored for ease of reference.

BruceG · 5 February 2026

Agent replied · 7 February 2026

Thank you for taking the time to leave us a kind review! We're glad to hear you had a great experience working with us, and that you found our portal particularly helpful! Please don't hesitate to get in touch if we can help further. Jamie-Ann Rogers, Marketing Assistant

5/5

Trustpilot

The whole experience with The Partnership has been so straight forward and fast…

The whole experience with The Partnership has been so straight forward and fast. I have been kept informed every step of the way and any queries I have had have been dealt with promptly. Everything has been explained so well and I have felt totally reassured through out. I would totally recommend them.

Susan · 16 March 2023

Agent replied · 15 October 2024

Thank you so much for your very kind words!Michelle and Kirby will be deighted to see that you were so happy - these deals are tricky, so to see things go though in a month is definitely a win-win!Tracy Holland, Associate Director, Sales & Marketing

5/5

Trustpilot

We have used The Partnership for 3…

We have used The Partnership for 3 house purchases/sales now and have always been impressed. They stood out in comparison to the other solicitors in the chain, and were communicative and highly efficient in processing the legalities of the purchase and sale.

Olivia · 6 November 2025

Agent replied · 8 November 2025

Thank you for the kind words! We're glad to hear you have had some great experiences working with us, and that we have been able to support you throughout your files with us! Please don't hesitate to get in touch if we can help again in the future. Jamie-Ann Rogers, Marketing Assistant

5/5

Trustpilot

I would recommend The Partnership…

I would recommend The Partnership without a shadow of a doubt. The portal feature made the whole process much more manageable. Amit Vadher, Jordan Gilmore and Ellie Hellings were friendly and professional and made selling my property less stressful whilst being abroad. I was incredibly grateful to Amit for going that extra mile when he didn't have to do so. Thank you again to everyone involved!!!

Leonie · 20 July 2021

Agent replied · 15 October 2024

Dear Leonie, Thanks so much for your review. Pleased you had such a great experience with Amit, Jordan, Ellie, and the rest of the team that assisted on your sale. Grateful for your recommendations and always happy to help. Tracy HollandMarketing Manager

5/5

Trustpilot

I would like to thank the team involved…

I would like to thank the team involved in our sale HOL1691 and purchase HOL1701 during which time certain problems and issues were dealt with, in particular l would like to express our sincere thanks to Ilknur Karatas who was always on hand to deal with our concerns.Once again many thanks we will know where to come for any future transactions Best wishes Graham & Chris Holloway

Graham · 8 May 2021

Agent replied · 16 October 2024

Dear Graham & Chris,Thank you so much for your great review. Pleased to hear you had such a pleasant experience, and that Ilknur was always on hand to deal with your concerns. Always happy to help. Tracy HollandMarketing Manager

5/5

Trustpilot

We sold and bought with The Partnership…

We sold and bought with The Partnership and it's been a great experience. Their site tool makes it really clear and simple to keep track of how far along you are and what left you have to do. They're fast, communication via their chat feature is great and working with Sam and Paul has been a pleasure. They managed to help us buy through Covid-19 which is even more commendable.

Misterkeet · 25 June 2020

Agent replied · 16 October 2024

Thank you for your feedback - we designed the portal to try and eliminate the misunderstandings that people have about the conveyancing process and to give more clarity.Absolutely delighted to read that you were so happy with Sam and Paul - hopefully this has proved that even under the most challenging circumstances, the conveyancing process can be made more effective than in the past.Peter AmbroseManaging Director

4/5

Trustpilot

Great people to deal with and easy to…

Great people to deal with and easy to get hold of on the phone. Updates provided on a regular basis so we knew where we were at all times.

Diane · 24 February 2026

Agent replied · 28 February 2026

Thank you for taking the time to leave us a kind review! We're glad to hear you had a great experience working with us, and that we were able to keep in touch throughout! Please don't hesitate to get in touch if we can help further. Jamie-Ann Rogers, Marketing Assistant

5/5

Trustpilot

Bethany and Fred both done an amazing…

Bethany and Fred both done an amazing job with both sale and purchase of our properties. They made the whole experience very smooth. They listened and continuously kept us up to date. I would definitely recommend The Partnership

Atul · 8 December 2025

Agent replied · 11 December 2025

Thank you for the kind words! We're so glad to hear you had a great experience working with us, and that we were able to make everything run smoothly through your transaction! Please don't hesitate to get in touch if we can help further. Jamie-Ann Rogers, Marketing Assistant

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