Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMatt has been a real help on the journey of purchasing my new home. I felt I could call him when ever input was needed, he was always there to support the process, very knowledgable and experienced. Definitely eased the process.
Pam · 21 June 2022
Agent replied · 20 June 2024
Dear Pam, Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one. Paul Jarman, Head of Home Counties
★★★★★ 5/5
GoogleOur house sale had many twists and turns, but was successful, when the market was very turbulent. Matthew Addison-Smith was very supportive throughout the whole process, providing advice, pro-actively chasing things up and getting the sale back on track when things were particularly difficult. He has also been really helpful post sale, going above and beyond to support us. Thank you Matthew.
Clare · 21 June 2023
★★★★★ 5/5
GoogleMatthew was very helpful throughout, keeping good communications open amongst alll parties. This enabled rapid exchange and completion.
Ciaran · 22 March 2024
Agent replied · 20 June 2024
Thank you for your review Ciaran! Delighted to hear that Matthew provided a good service and was able to achieve a successful outcome for you. With best regards, Simon Ashwell - Regional Director
★★★★★ 5/5
GoogleEd, Lee and Alistair were such a pleasure to work with. Even when things got rocky with the sale of our house, they kept a cool head and gave such good, proactive advice. I really feel they earned their commission and were invested in us and our move. I can’t thank them enough, we’re in our dream home thanks to them!
Miranda · 21 June 2023
★★★★★ 5/5
GoogleOur experience with Savills and Lee Shipp in particular has been nothing but positive. Lee was informed and professional; he supported the process thoroughly from start to finish and was a pleasure to work with. Thank you Lee!PositiveResponsiveness, Professionalism
Kirsten · 21 June 2022
Agent replied · 20 June 2024
Dear Kirsten, Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we exceeded your expectations. Paul Jarman, Head of Home Counties
★★★★★ 5/5
GoogleThe staff were consistently helpful and polite throughout the process, getting us the property we wanted in a short timeframe.
Daniel · 9 November 2025
Agent replied · 23 November 2025
Thank you for writing a review, Daniel. I am pleased to hear the team were available and on hand to assist with a successful and swift move.
Best Wishes, Laura Lane - Regional Lettings Director
★★★★★ 4/5
GoogleMatthew Addison Smith is a good estate agent who helped us with our off market purchase. He took time to understand our requirements and found us the right property. Matthew supported us through a very protracted sale process with a challenging vendor giving regular updates, responding promptly to communications from us and providing insight to the vendors changing situation.
Sarah · 21 June 2023
★★★★★ 2/5
GoogleWould not recommend.
Very slow reaction from Property management, and zero tenant interest protection while rent is over
Kirill · 9 November 2025
Agent replied · 23 November 2025
Thank you for your review. We are sorry to hear of your dissatisfaction during your tenancy. We take customer feedback very seriously and would welcome the opportunity to discuss this further with you to see where we can improve. I believe Tom Jennings, Head of Guildford has reached out to discuss your feedback. I too would be very happy to look into this for you, so please do reach out to myself or Tom.
Laura Lane, llane@savills.com
★★★★★ 5/5
GoogleWorking with Beth has been a breath of fresh air from the very first contact. She treats us like valued customers, even though there is always a balancing act to be performed between the needs of the landlord, the agency and the tenant. She has been both supportive and very responsive to our needs, questions and requests.
Thank you so much Beth from both of us for helping us achieve our goals.
We would recommend Beth at Savills without reservation!
Graham · 22 June 2019
★★★★★ 5/5
GoogleClive Moon at Savills, Guildford found us a buyer for our home before the property was marketed. Clive was very professional and understanding when matters became complicated by both ours and the buyer's timing needs. However, when it appeared that the sale was falling through, Clive was extremely determined to resolve matters and he worked very hard on both parties' behalf to bring the exchange back to fruition. I would definitely instruct Savills on our behalf again and would thoroughly recommend them to friends.
Adele · 22 June 2019
★★★★★ 5/5
GoogleMatthew at Savills has been extremely helpful throughout the whole process liasing with the various people involved and suggesting who may help on more than an occasion.
We higly recommend Matthew.PositiveResponsiveness, Professionalism, Value
Carlo · 25 August 2022
Agent replied · 20 June 2024
Dear Carlo, Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we met your expectations. Paul Jarman, Head of Home Counties
★★★★★ 5/5
GoogleWe had the pleasure of working with Lee Shipp at Savills to find a home in Guildford.
Lee was instrumental in helping us understand the market in Guildford, the wider market trends and really took our specific needs into account when making recommendations for houses to view.
His approach and that of his colleagues when we called the office was always professional and felt like a partnership to help find the right fit for both us and the seller.
Mark · 22 June 2019
★★★★★ 5/5
GoogleA fantastic experience with Savills, Guildford.
I couldn’t have asked for a better experience when buying my property with Ed at Savills. He was professional and extremely knowledgeable about the property and more importantly the village I was purchasing the house in. Supporting me through the offer process and seeing it through to completion, he even went above and beyond and stepped in when my own estate agents weren’t supporting with my sale. Ensuring the sale went through without any hiccups. Communication is key and this has been outstanding with Ed.
Can’t recommend Savills highly enough, nothing has been too much trouble. I will certainly be selling through them in the future! Thank you so much Ed.PositiveResponsiveness, Quality, Professionalism
Lucy · 25 August 2022
Agent replied · 20 June 2024
Dear Lucy, Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf. Paul Jarman, Head of Home Counties
★★★★★ 5/5
GoogleI would like to thank George Duff for his hard work on my recent property search. I appreciated his professionalism, hard work and people skills as he handled all difficulties with total aplomb.
Ken · 21 June 2022
Agent replied · 20 June 2024
Ken, thanks for taking the time to provide the Guildford Lettings team with a 5* Google review. Your testimonial of George Duff is really appreciated, we hope that you enjoy your new apartment! Best wishes, Stuart Small (Director, Head of Lettings Cluster)
★★★★★ 5/5
GoogleI have recently sold my house through Savills.
The preparations for marketing, launch of the sale and viewings were all managed under the expert guidance of Alistair Mercer, a director of their Guildford office and his team.
The entire process was conducted in a highly professional manner from start to finish with a huge amount of attention to detail by Alistair to achieve the highly satisfactory desired result.
Alistair demonstrated superb interpersonal skills and was exceptionally dedicated to the task ensuring both buyer and seller were constantly appraised of every detail and updated frequently.
Andrew BerryPositiveResponsiveness, Quality, Professionalism, Value
John · 21 June 2022
Agent replied · 20 June 2024
Dear Andrew, Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we exceeded your expectations. Paul Jarman, Head of Home Counties
★★★★★ 4/5
GoogleGeorge Duff was extremely helpful in our search for a house to rent. Very professional, and we are really pleased with the outcome. We would recommend him highly.
Stephanie · 21 June 2022
Agent replied · 20 June 2024
Stephanie. Thanks so much for providing George Duff with a Google review, we appreciate you taking the time to share your experience. Enjoy your new home and please keep in touch! Stuart Small (Director, Head of Lettings Cluster)
★★★★★ 5/5
GoogleHad a great experience buying a property from Alastair. Many thanks!
Jess · 20 October 2025
Agent replied · 23 October 2025
Thank you for your review Jess. I am so glad to hear you were pleased with our service throughout your purchase. Alistair will be delighted with your feedback. With best regards, Simon Ashwell - Regional Director
★★★★★ 5/5
GoogleWe were extremely impressed and grateful with Ed’s recent work in selling our (now former) house. Aside from the viewings that he managed over the course of marketing the house (whilst navigating the complexities of Lockdown), the effort he put into managing the elements of the final sale and its associated chain was nothing short of outstanding.
Ed was relentless in chasing down every solicitor and estate agent in our chain and stepped in wherever his counterparts for other parties were leaving gaps.
Not only was he dealing calmly with us whilst keeping us informed, he became a de facto point of contact for our buyer because he was the person getting things done.
His efforts were exceptional and we couldn't recommend him, or Savills, more highly.PositiveResponsiveness, Quality, Professionalism, Value
Ken · 25 August 2021
Agent replied · 20 June 2024
Dear Ken, Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf. Paul Jarman, Head of Home Counties
★★★★★ 5/5
GoogleReally great experience buying through Savills. Ed and Alastair were super proactive to get us to the point of exchange and communication was excellent. The fastest deal in history and literally no stress! Thanks for everything :)
Cecilia · 21 June 2020
Agent replied · 20 June 2024
Cecilia, thank you for your kind words. We wish you all the very best in your new home. Richard Winter - Head of Surrey Region
★★★★★ 5/5
GoogleWe have been having viewings at the estate agency with Daniel Redmond. He is so so knowledgeable and extremely helpful. He’s been very accommodating with arranging viewings after his working hours. My experience with this estate agency has been very positive thanks to him. He is helping with properties he doesn’t usually cover and despite that he is still so helpful and accommodating!
Ellie · 21 June 2023
Agent replied · 20 June 2024
Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one. With best regards, Simon Ashwell - Head of Region
★★★★★ 5/5
GoogleEd and his colleagues at Savills Guildford were incredibly conscientious and proactive in selling our home. We appreciated how approachable Ed was and that he kept us in the loop with really helpful updates. We are really happy to have chosen Savills and definitely recommend them!
Caroline · 21 June 2023
★★★★★ 5/5
GoogleHuge thank you to George Duff who made the whole process of moving into a new rental really seamless. Excellent communication throughout and would highly recommend. Thank you!PositiveResponsiveness, Quality, Professionalism
Emma · 21 June 2021
Agent replied · 20 June 2024
Emma. Thank you for taking the time to provide George with a 5* Google review. Let us know if we can help with anything further as you settle into your new home. Kind regards, Stuart Small (Director, Head of Lettings Cluster)
★★★★★ 5/5
GoogleVery impressed with Savills Guildford, particularly Hugh who managed our purchase impeccably. He guided us through a somewhat lengthy process and was always on hand to provide reassurance and advice where we required it
Will · 21 June 2020
Agent replied · 20 June 2024
William, thank you for your kind words. I am delighted your experience of Savills was such a positive one. All the very best with your move. Kind regards, Richard Winter - Head of Surrey Region
★★★★★ 5/5
GoogleI would like to recommend Savills and in particularly Lee Shipp who has helped me with the purchase of my new home. Lee has been professional and trustworthy from the start and has offered his assistance along the way. He has helped us make decisions and ultimately found us the perfect home. Thank you Lee
Fran · 21 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
