Savills Lettings reviews in Guildford

★★★★★ 1/5

Google

Dealt with a girl called Leah, very passive on the phone, when went to view the property she knew nothing about the property, the tenant still living there pretty much done the house viewing for her and answered all questions.. she then went on annual leave and lowered the price on the house 50£ above my asking price.. they couldn’t get any more offers so “congratulated” us on the landlord accepting the offer two weeks later. Then tried to get us to move in 3 working days later. I said that’s too short notice and she said if I didn’t move into the place in 3 days the landlord will be upset as she’s missing 1 weeks worth of rent 😭😭 She now kept rushing me to pay the holding deposit but never sent me an invoice to pay into !! Until I told her you’ve not sent an invoice she finally sent it. When I had paid she reached out again for the holding deposit that had been paid and said it NEEDS to be paid by 3pm. After sending screenshots of the payment that was made 3 days prior she didn’t apologise she just said she had seen it. A few days prior to the move in date we had asked to move the date to the following week due to work commitments and she said the landlord needs the rent and it can’t be changed etc, which was proper contradictory as it would’ve cost another month or few months of rent for the landlord if we decided to pull out anyway. She made the landlord seem very desperate and pushy thank God the landlord pulled out last minute. On top of all else Leah forgot to cancel the key cancellation.. after the landlord pulled out, she clearly didn’t Inform whoever was meant to hand the key over that it wasn’t going through anymore and the people kept calling us and leaving voicemails to come get the key. absolutely diabolical. For all the landlord knows we could’ve been in the house right now unauthorised because of her poor communication. The Leah girl was very passive very bad with her time management and communication and clearly was inexperienced at the role. On the other hand Kieran was great!!! Oh and to make matters worse they took 2 weeks to refund my deposit which was meant to take 3-5 working days. She said the finance team said the account I used to make the payment was closed but it wasn’t I had used it 5 minutes prior to receiving that email and the accounts team only seemed to noticed 7 days after the deposit was meant to have been processed apparently. To round up how unorganised she is.. the key company is still calling us to see how we like the new property….

Smith · 10 September 2026

★★★★★ 5/5

Google

A huge thank you to Alastair, who supported and guided us throughout the process of purchasing our first family home. From day one, he was professional, helpful and supportive. Communication was excellent throughout, and we always felt kept up to date and reassured at every stage. Alastair was approachable, responsive, and always happy to answer any questions, no matter how big or small. Buying our first family home was a huge and exciting milestone for us, and we’re so grateful to have had Alastair’s help throughout. We couldn’t recommend him highly enough and would absolutely work with him again in the future. Thank you for everything, Alastair!

Lucy · 10 September 2026

★★★★★ 5/5

Google

I have been extremely impressed with the service throughout the sale of my property, and in particular with Annabel. Annabel has been absolutely outstanding, incredibly proactive, hardworking and responsive from start to finish. She has kept me updated regularly, always followed things up promptly, and has gone above and beyond to keep the transaction moving, even while she was on annual leave. Selling a property can be stressful, especially when there is a long chain involved, but Annabel has always been reassuring, professional and on top of everything. I have dealt with a number of estate agents over the years, and her level of commitment and attention to detail really stands out. I would have no hesitation whatsoever in recommending Annabel and the team. Excellent service from start to finish.

Eric · 10 September 2026

★★★★★ 5/5

Google

We’ve been extremely impressed with Savills Guildford, and Annabel in particular has been brilliant from start to finish. She helped us secure our new house when there was a lot of competition, kept us updated on the level of interest and made sure our position was properly understood by the seller. Throughout the process she kept us fully informed, arranged multiple visits and helped with surveyors and contractors, even when some of those things were outside her normal remit. Just as importantly, Annabel was always completely honest and straightforward with us. We felt we were dealing with someone genuine, rather than simply being told what we wanted to hear. Buying a house can be one of the most stressful things you go through, but however difficult things became, she was always calm, positive and reassuring. She never sounded panicked or rushed, and her ability to think clearly helped us remain calm as well. Whenever solicitors or other parts of the chain caused delays, she stepped in, chased people and did everything she could to get matters back on track. We have dealt with most estate agents in the area over the past couple of years, and the level of service from Annabel and Savills has been in a different league. She’s played a huge part in getting our purchase over the line, and we are now looking forward to moving into our dream home … we could not recommend her highly enough!

Nik · 10 August 2026

★★★★★ 5/5

Google

As someone who themself works in property development and rentals, my recent experience securing a rental property through Savills’ Guildford office has been exceptional. I would particularly highlight the outstanding support provided by both Leah and Jessica throughout the process. From the outset, they both demonstrated a genuinely customer-focused approach. They took the time to understand my circumstances and requirements, offering clear guidance and ensuring that every stage of the process felt straightforward and well managed. Their communication was consistently prompt, personable and professional, which made what can often be a stressful experience feel seamless and well supported. What stood out most was their responsiveness. Queries were dealt with quickly and thoroughly, and I always felt that they were proactively working to keep things moving forward. They were highly organised, keeping me informed at each step and ensuring that no detail was overlooked. This gave me real confidence that I was in capable hands. In addition, their approach was both pragmatic and solution-oriented. Where challenges arose, as they often do in any rental process, they handled them with efficiency and a clear focus on achieving the best outcome, balancing professionalism with a friendly and approachable style. Overall, the service provided by Leah and Jessica exemplifies what a high-quality, customer-centric experience should look like. Their professionalism, responsiveness and commitment to delivering a smooth process made a significant difference, and I wouldn't hesitate to recommend Savills’ Guildford team based on my experience.

Nick · 10 July 2026

★★★★★ 5/5

Google

I recently sold my house during the tricky 2025/26 market conditions. As is fairly common it was not without drama involving chain stability. Ed Tighe was straightforward and supportive. He delivered bad news sympathetically and just ploughed on positively and supportingly until the goal was achieved. He went the extra mile answering emails beyond normal hours and put himself out to accommodate a rather early morning appointment. Despite the head winds Ed kept all the plates spinning to a successful conclusion. I would definitely engage Savills again and recommend them without reservation. . Ed and all the staff at the Guildford office were a delight to work with. Their professionalism was first rate.

Erica · 26 March 2026

★★★★★ 5/5

Google

Ed Tighe and his team have been nothing but hard working and driven to get our property sold. What eventually turned out to be an incredibly difficult bottom of chain buyer created all sorts of problems, but Ed engaged our buyer and kept us in the loop from start to finish. Finally exchanged and completing soon. Thanks Ed and the team!

Craig · 16 March 2026

★★★★★ 5/5

Google

We can’t thank Lottie Murphy at Petworth lettings enough for the support and guidance we had throughout our process. We had a very short period of time to find a rental property and Lottie and her team were super kind and patient with us and we really don’t know what we would’ve done without their help. Thank you so much and we can highly recommend to anyone looking for a property

Margarita · 10 July 2026

★★★★★ 5/5

Google

Had a great experience with Savills! Leah Young was extremely helpful, friendly, and professional throughout the process. She answered all of my queries efficiently and made everything feel smooth and straightforward. Her communication was clear and timely, and she went out of her way to ensure everything was sorted. I really appreciated the support and would definitely recommend Savills, especially if you're lucky enough to work with Leah!

Zainab · 21 October 2025

★★★★★ 5/5

Google

Wanted to say a huge thank you to Alastair Mercer and Ed Tighe for their diligence and tenacity in supporting our sale. Dealing with each of them has been straightforward from start to finish, and we have valued their opinions and guidance at every stage. They are experienced and highly competent at what they do and extremely professional in their approach. I would highly recommend their services.

Fiona · 10 October 2025

★★★★★ 5/5

Google

I recently bought a house from Savills, Guildford. Ed Boden was really helpful, and the process went very smoothly. Thank you, Ed!

Candace · 10 August 2026

★★★★★ 5/5

Google

First class service from Ed Boden and team in the Guildford branch

Ben · 3 October 2026

★★★★★ 5/5

Google

We couldn’t have asked for a better experience selling our family home, and that’s all thanks to Ed. From start to finish, he was incredibly diligent and professional. Ed’s communication was fantastic- he kept us informed at all times and was always quick to respond. He always took the time to address our concerns, making what could have been a stressful experience feel manageable. He truly went the extra mile for us, showing genuine commitment and dedication throughout the entire sale. We are incredibly grateful for everything he did and wouldn’t hesitate to recommend him to anyone looking to sell their home.

Kirsten · 15 April 2026

★★★★★ 5/5

Google

We recently rented a property through the Savills Guildford lettings team and were most fortunate to have been looked after by Louis Lepere. I have to say that the experience was seamless and Louis was able to help and guide us through the process with utmost ease and patience. Thank you Louis your efforts were greatly appreciated by us both! For those looking to let a property in the area I urge you to reach out to Louis and the letters team at Savills in Guildford. Regards Nick

Nicholas · 10 October 2024

★★★★★ 5/5

Google

We were desperately looking for our forever home and Ed Tighe found it for us. Not only did he find it for us but he was brilliant at negotiating the price, keeping us informed at all times and staying positive when we thought everything might fall through. He was extremely professional, friendly and kind. We would recommend Savills and Ed in particular. They also sent us a bouquet of flowers congratulating us on our new home - a lovely and thoughtful touch. Thank you!

Katya · 16 March 2026

★★★★★ 5/5

Google

Delighted to write a 5 star review for Savilles estate agents. We just purchased a property through them and would like to thank Ed Tigh for his total commitment and professionalism throughout these last 5 months. Ed kept us fully informed at all times, offered great advice and was available at all times, an absolute pleasure to deal with. Ed worked tirelessly behind the scenes with solicitors and other estate agents ensuring the chain remained intact. His tact and diplomacy didn’t go noticed. We can’t recommend Ed or Savilles highly enough.

David · 16 March 2026

★★★★★ 5/5

Google

We can’t thank Ed Tighe at Savills enough for his perseverance and professionalism during what turned out to be a complex and at times challenging sale for our property in Haslemere. Ed remained focused and proactive throughout, keeping all parties aligned and ensuring momentum was maintained. His communication was excellent and his commitment never wavered. We would highly recommend him to anyone looking for a dedicated and reliable agent

S · 15 April 2026

★★★★★ 5/5

Google

I had great experience working with Annie. She is always so efficient and gave quick response that we can proceed smoothly .Annie was always available to answer questions and provided honest advice. Highly recommend to anyone looking to buy, sell, or rent a property!

Ming · 10 August 2025

★★★★★ 5/5

Google

Ed has been amazing helping us sell our property. My mum gets stressed easily and he guided her through every step of the way. Any questions we had he would answer straight away through WhatsApp. Made this process super easy. Thanks again Ed 👍🏼 …

Joe · 10 August 2026

★★★★★ 5/5

Google

Louie and the team at Savills, Guildford were very helpful and responsive throughout the whole process of us moving it to a rented property. Louie went out of his way to get us an extra viewing after his work hours, and we ended up loving it and moving in just 2 weeks later. The process was smooth and very quick from the team in the Guildford branch as well as head office. We had a couple of problems when we were moved in but they were dealt with quickly and the service we received was great, I would definitely recommend.

Elliot · 23 November 2023

★★★★★ 1/5

Google

My experience letting with this agency has been the most diabolical experience of 20 years+ of renting out properties. The property has not been well managed by the letting agent, with multiple issues where tenants and agent failed to set up bills effectively and properly which left debt collection notices with me. This took 2 years to fix. Delays in payments, holding deposits and rent behind without releasing even thought expenses and bills were up to date. The house was not well maintained by tenants and clearly has not been cleaned and or looked after during their tenancy. Nor checked upon by agents to ensure standards. Even told at the end of tenancy, “as you’re selling the property it doesn’t really matter”. Expensive contractors brought in to make repairs and quotes for hedge trimming £5,000 more expensive for the same hedges than id paid for previous 12 years. Luckily I intervened and I had to find my own gardeners to get the hedges trimmed at a sensible price at £1,000! This house had been excellently let out in previous years by another agent and was only moved to Savills to sell and rent in interim. Worst decision I could have made. A stressful two years of my life, constantly chasing up agents, and a property that has been left in a very bad state after not looked after by tenants.

Sammie · 10 October 2025

★★★★★ 5/5

Google

We were very impressed with the way that Savills handled the sale of our property from the initial planning to the ultimate sale. Alastair and Ed quickly had the viewing appointments lined up, literally within minutes! They handled each of the appointments with a lot of professionalism and courtesy. Remarkably we very soon had two formal offers at the guide price and had sold subject to contract in less than ten days. Highly recommend their services.

Paul · 10 October 2025

★★★★★ 5/5

Google

George Duff helped me with looking for a property to rent. Even if we didn't manage to find one through your office, George was extremely helpful, professional and punctual at our appointments. He was updating me for the progress the offer that we placed until the end, and today he sent me an e-mail to check if I am still looking for a property. In the future, if I need another property, I will definitely think of Savills at Guildford and of course of George. Thanks a lot!!!

Christina · 21 June 2023

★★★★★ 5/5

Google

Estate agents get a particularly bad rap. We are very glad we chose Guildford Savills as that’s not been our experience at all, quite the opposite! From the initial pitch, which was thorough, knowledgeable, and professionally delivered, Matthew Addison Smith and James Boyden were impressive. They beat off stiff competition and demonstrated their experience by offering sound, realistic market advice for our much loved family home, while fully recognising the worth of our property, and we were delighted when their marketing strategy was vindicated by achieving the full asking price. Matthew Addison Smith was brilliant. He managed the sale throughout with friendly professionalism, sensitivity, and endless enthusiasm. Nothing was too much effort for Matthew. He always listened and our wishes were respected. Since there is nothing more stressful than being kept in the dark, Matthew’s exceptional communication throughout has been a lifesaver. Matthew made it his business to find out everything about everything and to pass the information on in an extremely timely manner. The good communication on its own has made a stressful procedure - including the loss of our first buyer (through no fault of Savills) - significantly easier to bear. I highly recommend Matthew Addison Smith (5* review). Tom Jennings in the Savills rental department deserves a big mention too. Tom really went the extra mile when he helped secure our rental when we were out of our home for refurbishments, we went on to buy the house! None of this would have been possible without the time investment, foresight and kindness shown by the excellent human being that is Tom Jennings (5* review). Thank you, team Savills!

Sharon · 21 June 2023