Romans Guildford reviews

★★★★★ 5/5

Trustpilot

Moving out review

I would like to mention my experience with services has been outstanding during my time at 26 lime gardens.. maintenance issues have been smoothly done with the least amount of worries . I can only thank Denise Hurns for all her professional help.. Regards Michael Crockford..

Michael · 18 November 2024

★★★★★ 5/5

Trustpilot

A excellent company

A excellent company, with fantastic outstanding people who work to ensure selling a property is as stress free as possible.Special thanks to Hanna who worked so hard and kept me informed of any problems we were having. Also thank you to the Basingstoke team dealt with any queries fast and efficiently.Would highly recommend this Estate Agents.

Sean · 7 June 2024

★★★★★ 1/5

Trustpilot

A pretty terrible experience from the…

A pretty terrible experience from the beginning and of of the most inept letting agents I have had the experience of dealing with. Punctuality has been poor. Numerous telephone and in person appointments not attended. Copy of birth certificate lost. Continually having to chase up on requests made. A change in property manager with no handover of any sort. We had to contact to locate our own new property manager. I have looked at reviews and any negative reviews get a generic templated response - which doesn’t surprise me in all honesty.

Simon · 6 September 2022

★★★★★ 5/5

Trustpilot

Fantastic Service

Kerry went above and beyond helping to secure a suitable rental for my retired parents following a fire at their property. We were struggling to have offers accepted as we only needed the property for 12 months but with a very competitive market and multiply offers on each property most landlords opted for those looking for a more long term stay. Kerry, however, did a fantastic job finding an understanding landlord and helping us find a wonderful rental , thank you so much.

Jo · 5 September 2022

★★★★★ 1/5

Trustpilot

I am happy with the Branch but not the ID checks They are completely unacceptable

I am happy with the Branch and especially Luke M so far, however the ID checks are incredibly time consuming, intrusive and frustrating.I should have been advised all this would be necessary before marketing my property.I have used a number of Estate Agents for both sales and lettings over the past year and none has asked me to spend all this time and effort on ID checks. Expecting clients to spent this amount of time doing Romans and Lifetime Legals work for them is unacceptable on so many levels, not least the fact that I don’t know who I am giving my private information to. I have been given no assurance that this process is totally secure and that my identity is safe. Even now after a week, my property is still not being marketed while I wait for the ID checks to be completed. I am very frustrated and sadly I could not recommend Romans to my friends and colleagues as they would not thank me for putting them through this process too.

Rich · 3 September 2022

★★★★★ 5/5

Trustpilot

WHAT A WONDERFUL PERSON

MANDY.TANN at ROMANS has looked after two of my properties for at least 8 years in Basingstoke.She has also looked after other properties for my family members.We all are ever so pleased that Mandy is always at the end of the phone to sort out any issues that the tennents raise.Mandy is very prompt in taking,helping and acting on our instructions.She is also always ready and willing to listen and advise.Thank you Mandy.We really really apreciate all you do for us and am sure you will keep our wondeful experience as always.Once again THANK YOU.

Hiten · 24 August 2022

★★★★★ 5/5

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Property refurb dream!

Having this property for the last 16 years with only 3 tenant changes what landlord wouldn’t be happy! As you can imagine I thought it would be a major nightmare with the latest tenant change and the property needing extensive work at a time when you can’t get a tradesman for love nor money. This is when Christine Lancaster took that nightmare away! New bathroom, every ceiling, wall and door painted, carpets and a garden tidy up all in 2 weeks, truly amazing. Many thanks Christine, won’t be changing agents anytime soon that’s for sure. Regards N Walker

Walker · 23 August 2022

★★★★★ 5/5

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5/5 Property Management Service from…

5/5 Property Management Service from Christine Lancaster for the last 9yrs on my portfolio. Her knowledge and expertise within the business are unrivalled and I trust her completely to give us the best advice. She ensures ever angle is covered on everything she does which means we have a hassle free life. If Christine was to leave the business I would happily pay her to run everything privately for me. Couldn’t ask for more.

Ace · 22 March 2023

★★★★★ 5/5

Trustpilot

Quality staff made all the difference

I let myproperty on a 3 year deal through Romans. After a shaky 12 months or so, Alistair Schorah was assigned to me, as I moved to a managed service. He never came to me with a problem, just solutions This solution based approach dramatically improved my experience and level of service I had previously received.. I would highly recommend Alistair when letting a property, as I can't fault him. So thank you for Improving my experience, and also exceeding expectations and perceptions, massivley.

Jason · 11 August 2022

★★★★★ 5/5

Trustpilot

Thank you Andrei and Alistair!

My partner and I were looking for our first rental together. Since arranging the viewing with Romans we’ve found them to be extremely helpful!Two names in particular have stuck out for us - Andrei who conducted the viewing did so in a friendly and welcoming manner, coming across as knowledgeable and attentive. Alistair was also very appreciated as he helped us to submit our offer and was always on hand and patient with any phone calls or enquiries which we had.A huge thank you to Romans, Andrei and Alistair for their help so far and we look forward to working with them going forward.

Daniel · 8 August 2022

★★★★★ 1/5

Trustpilot

Prioritising its own interests over customers

Unauthorized carring out repair work, always don’t response to emails and even phone calls, unauthorized advertising the house. Misled landlord to use zero deposit scheme in order to benefit itself at the expense of landlords protection. Landlords need to pay more in order to get back basic cleaning costs after tenancy period. Please stay away from this company, no matter whether you are landlords or tenants.

Shirley · 9 October 2025

★★★★★ 5/5

Trustpilot

The management of my property hasn’t…

The management of my property hasn’t been a straight forward one, but the Romans team have been great, simply because they show they care. And that’s what you want as a landlord. Nick went all out to sort the end of tenancy and got some new tenders in quick too! Pooja is your person behind the scenes diligently making sure the property is well looked after. She is responsive, smart and empathetic. I couldn’t be happier. Thank you Romans Sunningdale.

Omayma · 8 August 2022

★★★★★ 5/5

Trustpilot

Great service - Thank You Kimberley

I have rented from Romans for around 4 years now, and so far everything has been great! I am blessed to have an amazing property manager (Kimberley Garcia Jones​) who sorts out ANY problems or issues really quickly and goes above and beyond to make sure I’m safe and have everything I need. Due to being an electric wheelchair and ventilator user I can sometimes need a bit more support than the average renter and Kimberley ALWAYS reply’s to calls and emails straight away and gets right into problem solving!Thank you Kimberley!!!!

Chloe · 4 August 2022

★★★★★ 4/5

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Having had a very tough few years as a…

Having had a very tough few years as a landlord, with three property managers in charge of managing our house, things look like they are looking up. (The previous manager lied on several occasions to cover up her errors.) The current property manager, Aston Busby, seems to be very efficient and understanding of our needs as a landlord. If I send an email to her, I generally get a response on the same day which is a huge improvement from before. My only slight issue now is that when work needs to be carried out, it would be really useful to get three (or at least 2) quotes for the work in one email so that we can compare prices effectively. Thank you Aston for your organised, efficient managing of our property.

N · 3 August 2022

★★★★★ 4/5

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As a tenant

As a tenant, we've found the local Romans to be very helpful. Aston Busby, our property manager, has been friendly, reactive and kept us informed of progress on all issues as they occur. The reasons for the 4/5 are that the systems Romans use - including the no deposit offer - do little but add to your spam folder, yes you don't hand over a wad of money, but frankly the multitude of "don't forget" or "have you tried" emails aren't worth the hassle. Our landlord takes forever to make a decision, which puts paid to the Romans charter of resolutions in "X" days, not their fault, but a bit of managing their client on how best to look after tenants wouldn't go amiss. We're in Fleet, but Aston is Wokingham - just not the branch listed.

Steve · 2 August 2022

★★★★★ 5/5

Trustpilot

First class property service with Romans

We are currently renting a beautiful property in Odiham through Romans. As with all properties (rented or otherwise) there can be repair issues. We have had the good fortune to deal with Aston Busby a Senior Property Manager at Romans. Aston has been throughly professional and efficient throughout, but also with empathy. Aston has acted quickly and kept us fully informed on the progress of matters. We would highly recommend Romans as letting agents and trust that everyone has the good fortune to deal with someone like Aston!

Paul · 2 August 2022

★★★★★ 5/5

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Me and my partner have just brought our…

Me and my partner have just brought our house with Romans. The customer service from Alice, Jordan and the move manager Catherine was absolutely amazing. The communication from them throughout this sale has been amazing and any queries we had were answered or dealt with straight away. I would highly recommend Romans for anyone wanting to purchase a property. Thank you all again so much for all your hard work and help with our sale! Laura Wellfair and James Arthur

Laura · 29 July 2022

★★★★★ 5/5

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I had a really positive experience with…

I had a really positive experience with Romans in Wokingham. John assisted me with viewing the property, and he was professional, friendly, and very helpful throughout the process. He took the time to explain everything clearly and answered all my questions, which made me feel comfortable and confident in my decision.

Tobi · 17 February 2026

★★★★★ 5/5

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Ayse Yerlikaya's support for the rental house ...

We have been looking for a house to rent for a long time, we wanted to work with Romans in this process and we worked with Ayse Yerlikaya from the Caversham Romans branch throughout the process. She helped us a lot, shared information about the region and provided a very high-quality service. With Ayse Yerlikaya's timely and correct guidance, we had the chance to rent a very nice house in a place we love very much. We would like to thank Ayse Yerlikaya and the Romans Caversham team for their support and interest.Thanks, Eyuphan

Mr · 17 July 2022

★★★★★ 5/5

Trustpilot

Moving into 21 Wilks Road

The whole experience was very easy & any queries were answered in a timely manner by Hollie who was always helpful & came back with any answers if she couldn’t answer there & then

Simon · 26 June 2026

★★★★★ 1/5

Trustpilot

A Landlord's opinion

I chose Romans to manage my property due to the large scale operation they ran; "they must be fairly competent to have grown to their scale!" I thought naively. I also saw their competitive fees - comparable to alternative letting agents in the local area, another good sign. When marketing my property they were fantastic and diligently put the advert on rightmove. They received instant offers within hours of it going online. The pictures looked good and a letting agent showed people around the property. Within 2 hours of the advert going live, someone had paid the holding deposit and was happy with the monthly rent. I wished them well in their new home.Here is where the problems started. Roman’s sent a plumber to solve a leak and charged me handsomely for doing so, I expect that. They have to make their margin. I also expect a plumber to be able to find a leak. They did not. I still paid and had to send a separate contractor. After numerous emails all being ignored, I directed my complaint to head office who had it fixed in a jiffy, I was reimbursed. Justice eventually, but it was being ignored and having to email Romans head office that really grated me.Alongside that complaint, I highlighted my disappointment in the “bills transfer service” they sold me. I was under the pretence that when I pay them to transfer all utilities and bills to the incoming tenants, that is what they would do. No, they half arsed it and transferred some. Perhaps the TV Licence? I’m not really sure if they transferred any. Either way, in the recent 6 months of the tenancy I have been chased for hundreds and hundreds of pounds and ignored by Romans despite this “being escalated” over a month ago.If this were the fault of the tenants I would accept it and do something about it. This is a large corporation who have not got their affairs in order. For this service I am paying in excess of £200 pcm. I would categorically not recommend them. The kicker? If they had just told me what they were doing about it I would be content, even with the protracted timelines.Thanks Romans, would not recommend.

Reviewer · 4 July 2022

★★★★★ 4/5

Trustpilot

Romans - Solid Estate Agents

Romans overall seems like a large and well established estate agents with well setup services, a safe payment portal, and a lot of up front information. They have a lot of add-in services and deals with other companies such as broadband providers and appliance sellers which can be helpful.Ayse Yerlikaya was especially helpful as a letting agent, very responsive and clear. She helped get several things sorted out at the start of the tenancy, including chasing up a few things with the former tenant.My experience with them has been solid so far. The 4 stars is because I was strongly and repeatedly pushed towards a 0-deposit option that I did not want and chose not to take, and it was difficult to get through to the agents at the offer stage and referencing stage. This may be due to high demand in the area we moved into.

Tacitus · 4 July 2022

★★★★★ 5/5

Trustpilot

We have had a fantastic experience with Romans Woodley

We have had a fantastic experience with Andreea Covaci at Romans Woodley. She has been super helpful and went the extra mile to secure a rental property in the area for us. We are new to the UK and unfamiliar with process - but Andreea was very helpful and guided us through it. We are hoping our stay at our new place is going to be rewarding and happy. Thank you very much Romans for assisting us!

C · 3 November 2022

★★★★★ 5/5

Trustpilot

Arun went above and beyond

Arun went above and beyond. I felt that he was respectful and professional yet still personable. Always answered any questions or concerns quickly and efficiently. I've been really impressed with the service both he and his team provided. Such a stressful process made that little bit easier ..... thank you

Joanna · 21 August 2024