Romans Guildford reviews

★★★★★ 5/5

Trustpilot

Benjamin Nujeerallee, Great Customer Service

I am a Landlady and have found Benjamin Nujeerallee to be a true professional … reliable, patient and very responsive to both tenants and me! He can be counted on for his word (very important) to me and my business. Yes, absolutely recommend Benjamin to get the job done (whatever it is), as well as follow up as necessary.Thank you Mr. Benjamin … for all your help, accountability and assistance! I give (5 stars) *****

C · 26 August 2022

★★★★★ 5/5

Trustpilot

I have been with Romans for 28 years

I have been with Romans for 28 years and they manage my Bath property. I live in Australia and rarely get the chance to visit them in person. I have always found that I they have managed my property with the minimum of fuss and dealing via e-mail has been seemless and overcome distance and time differences with no effort.

Mark · 10 July 2026

★★★★★ 1/5

Trustpilot

The Worst Estate Agents Ever!

The team at Romans High Wycombe were the worst I have ever come across. I have been renting since I was eighteen and have never experienced such a disregard for my health or well being. I took on the property in June and was plagued with heating and hot water problems. The property was damp and destroyed both my skin and chest. I actually paid my rent in full and moved out of the property early. Lisa is unprofessional having lied to me and ignored my complaints. She left me in freezing temperatures without both hot water and heating. I find the team in High Wycombe especially the property manager Lisa both disgusting and morally without conscience. I would not recommend Romans to anyone.

Sheila · 11 December 2021

★★★★★ 4/5

Trustpilot

Romans Bristol

Scott Stevens was amazing to work with, throughout the whole process - they wanted nothing but to find me the right place and did exactly that! Scott and Abigail Jones have been nothing but helpful, updating me whenever possible - even to let me know there’s no updates just yet.The process in reporting to the Building Manager to get things sorted has been slow as the contractors were meant to do it when I moved in two months ago… but good other than that.

Ciara · 6 December 2021

★★★★★ 4/5

Trustpilot

Romans Maidenhead

I have just completed on a property and dealt with Romans Maidenhead branch. Both Adam and Chloe supported and guided me through the process along with Cheryl who joined at the end. All three were brilliant. They got me answers quickly and worked with both solicitors to push the sale on. My only advice would be to get the move managers involved far earlier in the process. As soon as Cheryl was involved things moved very quickly. This would have really helped to have her earlier in in the process.Thank you all. You were great

Isabella · 17 November 2021

★★★★★ 1/5

Trustpilot

Romans agency

We were renting from Romans agency in Bath. We left as soon as our contract ended. We got a flat in a building with a night club and homeless shelter across the street. And nobody tell us this. Apart from the noise and questionable security, what about the crowds every day and every third night in a middle of pandemic? Bottles, glasses, handkerchiefs or just semiliquid waste on the street. Everybody is free to do whatever he wants but I had to be witness of this for 6 months? This is deception, as a solicitor told me.We were renting from Romans agency and never again.

Boyan · 2 November 2021

★★★★★ 5/5

Trustpilot

Rented a property through Romans

We have rented a property through Romans in Bracknell for 18 months. Our property Manager, Sarah Boyens was always very professional, friendly and helpful. She always responded quickly and efficiently to any issues and followed up with us to ensure that the work had been done. Our leaving process was very clear with helpful tips and guides to what needed to be done.

Trevor · 19 August 2023

★★★★★ 5/5

Trustpilot

Exceptional service from Stephanie, Catherine & team

I cannot thank Stephanie, Catherine and the team enough! Everything Stephanie committed to doing, she delivered and exceeded our expectations. Within two weeks, Stephanie had arranged an open day and sold our house!The team were professional, knowledgeable and efficient throughout each stage of the selling process.Despite a stressful experience with solicitors, Catherine consistently reassured me and partnered closely with our purchase until the end.Thank you Stephanie, Catherine and team for all your help and support :)

Amy · 17 May 2022

★★★★★ 5/5

Trustpilot

Great quality

This is a great company i have bought a lot of clothes over the years mainly dresses and Tunics

Patricia · 31 August 2026

★★★★★ 4/5

Trustpilot

Professional Service and Helpful staff - Lower Earley

Lower Earley Branch - After reading the reviews, other branches do not seem so successful, however this branch is very good. Staff respond promptly to queries and a very helpful and friendly. I am happy to be renting on of their properties as I feel looked after. Other estate agents in the area were very unprofessional and lacked prompt communication. Antony is particularly helpful. I only knock one star off as it was not disclosed within the tenancy the frequency of inspections to my property, this part was very vague.

Saffron · 6 October 2021

★★★★★ 5/5

Trustpilot

Good service and we are very happy customers.

We chose Romans to sell our property as Ian Lewis was the most professional and friendly of several we met. The sales process was well managed throughout, a buyer was found quickly and the sale could have been concluded quickly, but for issues with the purchase of our new property. Ian also assisted with that, where possible. Both properties complete in 1 week and we are happy to recommend Romans in Wokingham.

Gordon · 27 October 2022

★★★★★ 5/5

Trustpilot

Great customer service

Jordan was very helpful, easy to contact friendly and knowledgeable. Highly recommended! Life time legal charged me a monthly fee which I did not want. I had to chase them to cancel the DD I didn’t want, I couldn’t find an opt out option on there website.

Jenny · 6 July 2024

★★★★★ 5/5

Trustpilot

Our fridge-freezer was broken beyond…

Our fridge-freezer was broken beyond repair and we emailed our property manager BenjaminNujeerallee. Ben was on it from day 1 and we had a Homecare cover from our landlord.The engineer visited the next day and in a couple of days our landlord had submitted all documents needed for a nee fridge.Ben liaised with them for us and a nee fridge was delivered to us in a reasonable time

Prashanth · 24 February 2023

★★★★★ 5/5

Trustpilot

Great support letting my property

Mark, Nathan and Steve were a pleasure to work with during the letting process of my house with very clear comms, help and guidance at all times. Keeping me informed and working hard to secure tenants.I would highly recommend if you're considering letting your property out.

Mr · 14 July 2024

★★★★★ 5/5

Trustpilot

Had a pleasant experience with Romans…

Had a pleasant experience with Romans West Drayton Estate Agents recently in the month of October 2025. The viewing was arranged smoothly, and we were fortunate to have our offer accepted with a quick turnaround. The referencing and tenancy agreement review process were handled clearly and efficiently, with good communication at every stage.

VC · 2 December 2025

★★★★★ 1/5

Trustpilot

100% do not recommend!

I tried to buy a house with Romans Bracknell. I would not wish to repeat the experience! The viewing and initial negotiation went well, and everyone I spoke to at this stage was very pleasant. I wanted to move before the stamp duty freeze ended, but the people I was trying to buy from went suspiciously quiet at the beginning of June for about two weeks. My solicitors chased twice a day, every day with no response from their solicitors, and the Move Manager was unable to get any information to me either. Obviously it was a time of extremely high demand and very stressful for all concerned, but the lack of communication compounded this - and - upon reflection, I now think was deliberate stalling tactics.Eventually at the last minute (as I completed the sale of my property and was ready to exchange) I was told the sellers were not prepared to inconvenience themselves and move out in time for me to take advantage of the stamp duty holiday. I think they hoped as we were so far down the line, I would not walk away.I received a call from someone senior at Romans which was aggressive and actually quite threatening. I would not recommend this person speak to anyone (let alone a female) in this manner again. He told me they would market the property again for more money if I withdrew my offer, and that his clients were not willing to disrupt themselves or bear the cost of breaking the chain to move out earlier than 30th June. Unfortunately he was unable to advise of what date they could move out - effectively rendering me homeless for an indefinite amount of time!By pure fluke, I put an enquiry in to view another house and spoke to the agent at the top of the chain who advised me of the potential move date. It took Romans a further week to communicate this date to me. I withdrew my offer as my circumstances changed, and I felt there was a basic lack of respect for my time and costs. I understand the fees are ultimately paid by the sellers, but they can only be paid when someone buys! If there had not been a delay, I would - without question - have bought the property. But the attitude displayed to me has put me off ever dealing with this agent again. There are other, much more reputable agents in the local area, who must find it frustrating when their deals are ruined by others.

Gemma · 2 July 2021

★★★★★ 5/5

Trustpilot

Dan and his team in the woodley branch…

Dan and his team in the woodley branch have been nothing short of amazing. The professionalism demonstrated by all has surpassed all expectations. I have been kept in the loop from beginning to end with regular updates and assistance.Thank you all for everything

Mrs · 24 August 2024

★★★★★ 5/5

Trustpilot

The service we have received has been outstanding

The service we have received to sell out home has been outstanding. We received regular communication to be kept up to date with where we are and what’s needed next. Letting me know when things are not moving so we can work more efficiently with the Solicitor. Jack has been awesome to work with, very patient, competent and professional in his role. Would highly recommend using Romans.

Sharon · 15 February 2023

★★★★★ 5/5

Trustpilot

It has been an absolute pleasure working with Romans

It has been an absolute pleasure working with Romans in Woodley.Filip is very sincere and hard working and makes everything run smoothly and answers everything quicklyWe have also been impressed with Olivia too.Thank you Romans 🙏

Tina · 5 December 2024

★★★★★ 5/5

Trustpilot

Excellent property manager

Lisa Fazal of Romans has been our property manager for the last 13 years. She has gone over and beyond in assisting us with the rental property we lived in, with both maintenance and landlord issues. She has always been polite, courteous and fast acting which myself and my partner have appreciated. Thank you Lisa, We wish you well in your career. Karen & Mark

Mrs · 13 April 2023

★★★★★ 5/5

Trustpilot

Denise Hurn is our property manager and…

Denise Hurn is our property manager and she has been amazing. Actioning things in a timely manner and always just being so polite and very professional. We have rented so many places and this is our 1st home we have been made comfortable and stress free as we jave just been able to live here with no hassle. 5 starts isn't enough for this lady she deserves 10! X

Danielle · 16 November 2022

★★★★★ 5/5

Trustpilot

Throughout my renting process

Throughout my renting process, from 2nd June to 20th June Chloe Chikaviro was incredibly communicative, respectful and protective. She promptly answered my calls and emails, keeping me informed about every development. Her ability to clearly explain complex contract details was invaluable. They have an excellent team. They found me a good home.

Nanafabea · 21 June 2025

★★★★★ 5/5

Trustpilot

Super-star Donna-Marie Brant

Donna-Marie Brant has been looking after us & our properties for many years. We are still impressed by her efficient, prompt & personable service. Most recently she coordinated the fitting of a new boiler, an extension to our lease & liaised with the tenants over the completion of supplementary documents. Can we therefore, through this medium, convey our ongoing appreciation to Donna-Marie for her outstanding service.

Robert · 22 February 2023

★★★★★ 5/5

Trustpilot

Fantastic Friendly Service

My partner and I have had a fantastic experience using Romans and couldn’t recommend them more. Dan Hind arranged and took me on the viewing of the property and even facilitated a second viewing of the property. He has been extremely helpful throughout this whole experience, providing a friendly and professional service. We’d like to thank Dan and everyone at the Tilehurst branch who made the move an easy and stress free experience.

Hannah · 24 May 2022