Romans reviews

★★★★★ 5/5

Trustpilot

Hello

Hello, I've recently been given a notice of vacating my current location as my landlord sold his house. Within about a week I found a new house (house share) in Woodley. I arranged a viewing on the same day through Ben Cottrell from Romans, paid the holding deposit the next day and now moving in at the end of the month. I just wanted to thank Ben for his customer service and making this as stress free as possible. Although I still have to move so hope I haven't spoken to soon. Anyway, Romans is lucky to have Ben as part of their team.

Jared · 10 August 2026

★★★★★ 5/5

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I had an excellent experience renting…

I had an excellent experience renting my property from the initial viewing right through to moving in. Holly was outstanding throughout the entire process. She was professional, friendly, and incredibly helpful at every stage, always keeping me informed and making everything as straightforward and stress-free as possible. Even after I had moved in, Holly continued to provide support and was quick to help with any questions I had. Her customer service has been exceptional, and I wouldn’t hesitate to recommend both Holly and the Romans team in Caversham to anyone looking to rent a property. Thank you for making the whole experience such a positive one!

Sean · 29 June 2026

★★★★★ 5/5

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Great experience finding our first flat in Reading.

We had a wonderful experience working with the Roman's Tilehurst team who helped us find our first flat in the Reading after moving from New Zealand. Nathan was fantastic at helping us find our home showing us 3 different properties of interest and working closely with us on our tenancy approval. Mark and Lorraine were also excellent answering our tenancy questions and helping us navigate our tenancy application. Highly recommend, especially if you are looking for your first flat in Reading.

Mrs · 18 April 2026

★★★★★ 5/5

Trustpilot

Excellent Estate Agent, will use them again.

Nathan, Mark and Steve were excellent at helping me get a place at The Roebuck, at short notice ( which I needed) I should have used Romans, Tilehurst, much sooner, as they got everything done, ASAP. Lorriane, the Move in Manager, was really professional as well, everything done for my move in with no problems. In the future, I will use Romans, Tilehurst, before anyone else; their skill at find accomadation has been the best I've experienced so far

Mick · 10 March 2026

★★★★★ 5/5

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I just wanted to say how helpful Emma…

I just wanted to say how helpful Emma Lovell has been throughout the process. She’s been friendly, approachable and always quick to respond whenever I’ve needed anything. She’s made the whole process much easier and less stressful, so I wanted to take a moment to say thank you and give her the recognition she deserves 100%

Selwyn · 13 August 2026

★★★★★ 5/5

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Romans Estate Agents, Windsor.

Romans Estate Agents, Windsor are excellent in every way. they go that extra mile to be kind, helpful and considerate throughout the transaction of putting my house up for sale with them as sole agents. their marketing strategy is superb. Carl, the Sales Manager is a great guy and keeps in regular contact throughout along with his team also. Many viewings, much interest in the property and its location. Plus an added sector within the group is First For Auctions again with excellent staff, so, if you were worried about the market and selling through the normal way you can have the option of going to Auction. I would highly recommend Romans Estate Agents, Windsor as first class plus!.

D · 5 February 2026

★★★★★ 5/5

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We had a great experience with Romans…

We had a great experience with Romans Crowthorne branch. Bethany was very cheerful and professional on all of our viewings and with excellent follow up during the purchase of our new property. Sarah and Catherine were also very supportive throughout our purchase with great communication. A very good overall experience. Thanks to all.

Helen · 7 August 2026

★★★★★ 4/5

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Holly has been very accommodating…

Holly has been very accommodating throughout our property search, although we did not manage to let a property through Romans I really liked how pro-active she was in keeping in touch while we searched and updating us on any new properties!

Hannah · 29 July 2026

★★★★★ 5/5

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Excellent service over 2 years

My daughter has been renting a flat through Romans Winchester for 2 years. Throughout the whole time Ceri Evans has been brilliant. Very helpful and professional and she has seen to any problems reported extremely promptly and efficiently through to satisfactory conclusion. Excellent and caring service

Jim · 24 June 2026

★★★★★ 5/5

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5 stars!

For the last 4 years, Kim Stockley has been our contact for our rental property in Old Windsor. Over the period Kim has been, and still is, consistently attentive to all queries we have raised. Kim ensures things " get sorted" and is professional with it!

Elizabeth · 20 June 2026

★★★★★ 5/5

Trustpilot

Letting my property with Romans

We have been letting our property through Romans for the past 5 years and Romans has always found tenants for us very quickly. They always kept us updated with regards to the progress of the viewings and the new tenants. Everyone in branch including Sang, Tim, Charlotte, Lucky, Kim, Salome has been brilliant with communication and getting all sorted intime for my new tenants. I highly recommend Romans to anyone who is looking for an agent to rent their properties.

Milindra · 4 September 2025

★★★★★ 1/5

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Use someone else

Trying to enquire about rental properties via Romans is terrible. You come across one of their properties on Rightmove, ask if they accept pets and you will be bombarded. Missed calls, voicemails, emails adding your details to databases, thanking you for choosing Romans to help you find your next home, thanking you for applying for a new home with Romans. Its all very strange and in the end you'll still not get a response. Just rent a property with someone else who will actually just answer your questions. I have genuinely given up enquiring about properties listed by Romans now. Waste of time

Chris · 2 September 2026

★★★★★ 5/5

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Excellent service from Romans, Burnham

This was my first time checking out with Romans, and I couldn’t have asked for a better experience. Swati Daryanani from Romans Burnham was extremely helpful, supportive and professional throughout the entire process.

Zain · 13 August 2026

★★★★★ 5/5

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The team at Romans Tilehurst were very…

The team at Romans Tilehurst were very helpful during in my recent move to my new rented property. Nathan, Charlotte and Lorraine from move management were especially helpful in making the move as smooth as possible.

Sophie · 30 June 2026

★★★★★ 1/5

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Disrespectful and unhelpful staff

I enquired about a few properties for rent through Rightmove, and they were prompt at giving me a call. Unfortunately, I missed the initial phone call so I gave them a call back within 5 minutes. The first person I talked to was disrespectful and unwilling to help. The call quality sounded like I was on speaker (and I heard laughter in the background which coincided with my responses). A few mintues after the call ended, I decided to try again, hoping the first time was a misunderstanding, but I recived similar treatment again from another agent who took a mocking tone and then abruptly ended the call.

S · 17 July 2026

★★★★★ 1/5

Trustpilot

Very rude and unprofessional staff

Visited the Roman staines branch 1st July 2026 around 1pm (please note: staff member at the till, South Asian, slim build) and was disappointed by the service. I asked her whether a trouser style from the website was in stock, showing her a photo. She didn't look at the photo, gave a quick "no," and when I asked where I might find it, she kept looking at her screen without engaging further. I had to suggest "online?" myself, to which she gave a vague "maybe" without making eye contact.

Mr · 3 July 2026

★★★★★ 1/5

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If I could leave 0 stars I would

If I could leave 0 stars I would . The continous lies from this agency is appalling. They are money hungry and VERY unprofessional. Rude attitude from Zara continously from the start to the end of my tenancy . I couldn’t ever have a conversation over the phone or in person without her disgusting attitude. They’ll promise you a property and give it to someone else and when you check out they will take the stupidest photos of dust ,to ask you to pay MORE money as it’s not “clean enough”. Save yourself the hassle and don’t even bother with them .

Rebeca · 1 July 2026

★★★★★ 5/5

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Thank you Denise Hurn

My property manager Denise Hurn has been so helpful since she took over the role during my tenancy. Thank you for your efficient communication, support and kindness. It was nice to know I had a direct point of call when dealing with any issues such as my end of tenancy, as it made the process much smoother.

Kim · 8 December 2025

★★★★★ 5/5

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I have been dealing with a gent by the…

I have been dealing with a gent by the of Mohammed Rajpute and I just wanted to say how impressed I've been when I needed to chat with about any issue and the help he has and continues to give. Mo is extremely easy to get on and gets right to the point when help is needed. For someone like me that is amaingly helpful as it keeps me sane! 5 stars for thsi guy,..I'd give 6 if I could.

Jay · 25 June 2026

★★★★★ 5/5

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Holly has been amazing in finding us a new home

Holly has been amazing in finding us a new home promptly, and also answering any questions we had regarding the property. She also made sure we received all the required paperwork in time to start the proceeding for our new home.

Levente · 14 April 2026

★★★★★ 1/5

Trustpilot

If I could give them a minus rating I…

If I could give them a minus rating I would. I have been renting for a decade and without a doubt they are the WORST estate agent's I've ever dealt with. I was under the impression that they would be managing the property but after moving in we were told this would be managed by the landlord and as you can imagine the landlord was beyond unhelpful. They (Nathan) falsely advertised a parking space with my property and when I would complain I was unable to use it due to the neighbors constantly parking in it I was fobbed off and told there was nothing that could be done. The neighbors would also dump their rubbish in our front garden and smoke cannabis outside the property and we're racist towards myself and my housemates. When this was reported we were told we would need to contact the council and there was nothing we could do. As soon as you sign on the dotted line they're completely useless (Mark). Upon moving out, i was left with expense charges for 'damages' and when I queried this they then doubled the charges as a tactic to bully me into paying because I queried some of the charges they gave me. It was all so stressful I ended up agreeing to the initial charges because I wanted to be done with it. They have since then continuously sent me multiple emails demanding payment even though I have stuck to the payment plan and have now had to correct them on 3 occasions. I genuinely wish I never got a property with them. After a year of hell from my neighbors and being subjected to racist abuse they're still continuing to stress me out. Run for the hills if you're a renter. You will get no support whatsoever once you have signed a contract with them. RUN FOR THE HILLS.

VKeir · 19 June 2026

★★★★★ 5/5

Trustpilot

This was my first time renting and…

This was my first time renting and Sophia @ Romans made the whole process straight forward and stress free. Although I had my moment of stress Sophia was always at the other end of the phone to help assist and reassure me.

The · 28 February 2026

★★★★★ 5/5

Trustpilot

Hollie our Consultant at Romans…

Hollie our Consultant at Romans Wokingham estate agency was fantastic.She was efficient, helpful, and very professional.That is why I gave them a 5 star rating.All the other people in the branch that were involved with our move were also great.

Allen · 4 March 2026

★★★★★ 5/5

Trustpilot

I would thoroughly recommend Romans and…

I would thoroughly recommend Romans and Firstforauctions. They work together as part of the same overall company & have an extremely good partnership. The team were fantastic from the start. They did an excellent job in selling my dad’s property via auction with Firstfor auctions with their hard work & experience. They were very helpful & friendly. Answered all our questions & couldn’t be any better. Very professional & always said to contact them if we had any other questions. The property sold for a huge amount of money which we were very pleased with & it was down to their extremely hard work & dedication. I would thoroughly recommend them.

Ian · 1 May 2026