Romans reviews

★★★★★ 5/5

Trustpilot

Well done to Lisa Fazal

I have a new property manager just recently came on board called Lisa Fazal. I am so impressed she is amazing, very professional, very knowledgeable and gets things done instead of talking the talk and not walking the walk. Lisa is so much better than my last property manager who was forgetful. I haven't had to do a great deal since Lisa took over, and I will definitely be giving more properties to Romans going forward as I am so pleased with the service provided by Lisa. It does make a change to get a good property manager as most of them don't get back to you as quick as you would like. Overall, 10 out of 10

Steve · 17 February 2023

★★★★★ 4/5

Trustpilot

Your experience depends on your property manager

I would like to partition my review in two parts -1. The initial property manager for the flat I was renting (Jamie Harper) was very unresponsive. He wouldn't answer calls and would only respond to emails if I copied a bunch of other people on them. It was mostly impossible to get any repair work done from Jamie. (A simple bathroom door latch fix took more than three months). The living room balcony door was broken. This was letting cold air in and made the living room uninhabitable in the winter.I chased Jamie on this for more than a month with no progress. Luckily for me, Jamie went on vacation without doing any work on this, which was when this was assigned to Donna-Marie Brant.2. When Donna-Marie Brant was assigned as the property manager for my flat, I had been waiting on a critical repair for more than a month. She made quick progress in understanding the gravity of the situation and coordinated very well with all concerned parties to get the work done. She was very transparent about where the bottleneck was and how she was expediting the process. She got the work done in a couple of weeks of her involvement. Overall I'm very happy with her transparency and speed of functioning.

Naveen · 16 February 2023

★★★★★ 4/5

Trustpilot

Well done Kimberley

I have been a landlord for many years ans since Romans have taken over managing the property Kimberley Garcia Jones has been the property manager. She has always been very responsive to issues ensuring that they are speedily resolved. Well done Kimberley.The contractors used are generally of good quality but can be expensive so Romans should try to get equally good tradesmen on board that are more cost effective - there are many out there. Hence 4 stars not 5

Philip · 11 February 2023

★★★★★ 5/5

Trustpilot

Big thanks to Mark in your Tilehurst…

Big thanks to Mark in your Tilehurst branch for all his help and advice. After recently becoming landlords, Mark has been incredibly helpful meeting with us, providing lots of really useful information about our responsibilities as Landlords and also helped with the tenancy agreement. Nothing has been too much trouble, Mark has only been a phone call or email away and has made the whole process very smooth, both for us and our tenant. Thank you for all your help and really going above and beyond.

Sharpy996 · 8 February 2023

★★★★★ 5/5

Trustpilot

1000 Thank you's

1000 Thank you's Since moving to the UK. I have only relied on one estate agency to help me find rental accommodation. That is until I started the process with renting a property with Romans Letting & Estate Agents in Wokingham. In all my years, I have never had such a seamless transition than this. Andrei Csomortani, the letting agent for the property deserves a 6 star rating for his professionalism and expert advice through the whole process. It was truly a 1st class experience. Thank you Romans for matching me up with Andrei.

Keifer · 8 February 2023

★★★★★ 5/5

Trustpilot

Excellent communication throughout

Excellent communication throughout. Mark and Lauren made the process as quick and simple as possible. Have been very happy with the service Romans provide over several years.

Jennifer · 27 August 2025

★★★★★ 5/5

Trustpilot

Joe was EXCELLENT.

Joe was so good.Joe was the valuer and I found him to be honest, kind, very professional and loyal to Romans - he talked to me about all the plus and minus points - his honesty was refreshing to be truthful with you.I felt confident with his honesty and straight talking which other agents tend to pussyfoot around the subject and offer the world and deliver nothing. I felt that confident in Joe that I signed up right there and then and the other 2 agents wanted me to sign with them as the area is very popular. Due to medical issues I could not do the usual contract time but agreed to 12 weeks although I wanted 8. Joe was very accommodating & showed how Romans care about their sellers - a true asset to your company I am sure he will go far as he was so passionate about his job.

Carla · 1 February 2023

★★★★★ 1/5

Trustpilot

bad service

bad service, I booked a visit to a property and the agent called me this morning to cancel as they have accepted an offer. surely you should allow the "booked " viewings to view and not take further bookings.... then make the decision when all viewings have completed and all offers on tiger table . VERY BAD service ! I iwll try to avoid using this agency in the future - Location Romand Tilehurst/Reading.

Marie · 3 September 2025

★★★★★ 5/5

Trustpilot

Wonderful service

I went for a viewing for a student property through Romans. The agent, Saffron was very friendly and approachable. She showed us around the house and answered all of our questions well and in detail. Romans are exceptional with communication - they answer calls and queries quickly and efficiently.

Lwendo · 22 November 2024

★★★★★ 5/5

Trustpilot

Fantastic service provided by Dan and the team

Dan and the team were fantastic. He went above and beyond to try and keep the process as stress free as possible for us. The team were always extremely responsive and always happy to help. We had offers from every viewing and I have no doubt that was not just the house but also the professional approach the team have in preparing for viewings. Extremely happy with the service and would have no hesitation in recommending Romans Aldershot to family and friends.

Sarah · 7 January 2023

★★★★★ 5/5

Trustpilot

Lisa Fazal Romans Farnborough

I would just like to say that since Lisa Fazal from the Farnborough office has taken over from Jamie its been brilliant, could not ask anymore of Romans. Lisa is proactive, Friendly and extremely efficient and nothing is too much trouble and Lisa continues to provide updates and stay in constant communication, I have to say we have never been more happier than we are now. Lisa is a massive credit to Romans, definitely 5 stars from us :)

Mr · 2 February 2023

★★★★★ 5/5

Trustpilot

Nathan! A credit to the team!

Nathan has been fantastic! I was so keen about a property that I bombarded the office with online enquiries and telephone voicemails, Nathan quickly got in touch the same day and arranged a viewing for the following day. We are now day four after finding the property and have submitted our references, he has been super helpful always at the end of the phone for when we encountered problems, at the viewing he was incredibly professional and knowledgeable especially about the no deposit scheme and the benefits included. He is a real credit to the company name and it has been a pleasure working with him so far so that we can move into our dream property.

Emily · 19 December 2022

★★★★★ 5/5

Trustpilot

Great experience with Cameron and Zara

If you’re looking to rent out your property and want honest market advice, a clear breakdown of costs, and a professional yet personal service, I highly recommend contacting Romans Lettings and asking for Cameron.

Hussain · 23 July 2026

★★★★★ 5/5

Trustpilot

Good day

Good dayAs a family we would like to thank Sophie at Romans Lower Earley for all her help from the beginning to the day we received our keys 🔑 for the house.She would call us or email us to keep us updated of the progress excellent service 100% we cannot thank Sophie enough 👏 😀

MRSCARMILITAGAFFLEYREBELO · 6 August 2024

★★★★★ 5/5

Trustpilot

First Time Buyers - Great Experience

My girlfriend and I recently purchased our first property together through Romans High Wycombe. Sapphire helped us along the way and was so lovely, she was very professional throughout the whole process. Sapphire's own excitement and positive energy helped to make a stressful and daunting process enjoyable and fun. Romans in general were great, they were easily contactable and kept us up-to-date on the purchase regularly. We're now excited to start decorating and making the place our own. Additional thanks to Stephanie and James. Thank you!

Tom · 8 December 2022

★★★★★ 5/5

Trustpilot

The service from Romans was efficient…

The service from Romans was efficient and professional from start to finish. At the start of the process, we were dealing with Warren Hendry, who carried out the valuation, put the house on the market and also arranged and held the open houses. Even after having our initial buyers changing their minds, Warren ensured we were back under offer in less than a week. He is also the person who recommended us viewing the house we eventually purchased. We were very impressed with the service he provided. After Warren left the branch, we were handed over to Jack Farnon who was also exceptional. Jack went above and beyond to ensure our house sale was completed on time. He kept us informed throughout the process and even dealt with the many difficulties we encountered with professionalism and sincerity, serving as a mediator between the various parties involved. I truly believe our move would not have been possible without him. Will definitely be referring Romans to all of my friends and family. Thank you again!

Mrs · 6 December 2022

★★★★★ 5/5

Trustpilot

Thanks Kerry and Romans

We dealt with Kerry from start to finish whilst one of her colleagues showed us the flat. Honestly, I couldn't wish for a better service from any estate agents, they were informative, approachable and happy to help with all the questions we had. We viewed the flat on the 6th and moved in on the 14th, the process was so swift and smooth, honestly I am so glad I dealt with you all as you made the experience worthwhile. I really appreciate how swift everything was and how you were always happy to help. When we went into Romans Wokingham as well, all the staff were happy to help and I would honestly recommend Romans Wokingham anyday! Thanks alot to you all

Maisaa · 23 November 2022

★★★★★ 5/5

Trustpilot

Great people at Romens Tiehurst .

Subject: Re: The Flat, 7 School Rd, Tilehurst. Hi all at Romens.I would like to take this opportunity to thank all parties for their help and consideration with the Flat7ie ,the landlady for her understanding and kindness, thank you Romens for all your help, and most of all you Steve, you are a credit to your job mate Romens are very lucky to have someone so considerate and caring and I personally appreciate all that you have done for me and what I’m sure you will do to help my Brother Colin going forward, thank you again it’s been a great experience, and I will definitely recommend you to anyone who wants info on letting a home 👍, well done all.Kindest regards Keith Hutt .

Keith · 1 November 2022

★★★★★ 1/5

Trustpilot

No returns label veryl long wait times

No returns label in parcel, cannot find order order on website (says no order dedupe order being confirmed and received), extremely long customer service telephone waitimes, frustrating experience.

Dee · 22 August 2026

★★★★★ 1/5

Trustpilot

Wouldn’t recommend

The whole experience with Romans was very bad. Yesterday when we completed, I was told to go to the branch to collect a set of keys. I went in, they made me wait and told me that the previous home owners were not ready and we had to wait for a few hours which didn’t help our situation. When I asked for the key, Tamsin went to find it and came back and told me they didn’t appear to have it ( which they were clueless about). So I wasted my time in the branch when I could have just gone straight to the house. The worst experience ever and no one made it pleasant.

Emma · 15 October 2022

★★★★★ 3/5

Trustpilot

Move Manager Alison Savva, fantastic! Find your own solicitor, Lifetime Legal not recommended.

Move Manager Alison Savva did an amazing job. If it had not been for her my sale would never have reached completion. Many thanks Alison for your hard work and professionalism. Lifetime Legal - I would not recommend using this service to anyone. They are now dealing with my ongoing complaint against the conveyancing solicitor, Melia Mumford, who they placed me with. Although Life Time Legal’s complaints department are being helpful I feel that they need to thoroughly review the firms they place clients with. Earning almost £1000 as a finders fee for placing clients with solicitors who are unable to offer a satisfactory level of customer service is unacceptable. I wish I had chosen my own solicitor and regret signing up with Lifetime Legal.

J · 14 October 2022

★★★★★ 5/5

Trustpilot

Romans estate agent/ Burnham

David from Romans Burnham was very assuring and accommodating, he showed real enthusiasm and interest to help letting our property out in such a short time, and we didn’t need to look any further for other agents. He arranged photographs and open day viewing within the first week then helped with colleges preparing a list of potential tenants with their background till signing of tenancy agreement. I would be happy to recommend Romans Burnham services to all my neighbours, friends and family. Thank you

Amar · 4 October 2022

★★★★★ 5/5

Trustpilot

Romans Letting Agency - Winchester

Very pleased with the service provided by Romans in Winchester. In particular from both Ceri, our Property Manager and Kim, our Lettings Manager. Both are professional, courteous, supportive, quick in communicating and proactive. Nothing is too much trouble. Real assets to the team - thank you ladies!

Linda · 1 April 2026

★★★★★ 5/5

Trustpilot

Longtime lanlord

I have been with Romans manage services for over 16 years. My experience is friendly, helpful and efficient. The teams have always assisted me and communicated regularly on issues. Thank you for all your help

Paul · 29 June 2026