Romans Guildford reviews

★★★★★ 1/5

Trustpilot

Be careful of Romans lettings

We Don't really write reviews but for Romans going out my way, be careful with this company , trying to charge us bills for when we were not even in the property ,making rent increases 6 months into the contract should be a year, they lied about the property being cleaned, painted and carpets replaced , there are now changed 3 months after we moved in so had to clear each room so carpets could be

R · 16 October 2025

★★★★★ 5/5

Trustpilot

Very good service

Simon was excellent in communication & so helpful getting us the property we wanted.

Valerie · 9 February 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

I recently moved into a property in Bristol city centre and have found the experience incredibly disappointing and unprofessional for the following reasons, and would recommend anyone considering renting a property through Romans to avoid it.

Edward · 13 August 2026

★★★★★ 5/5

Trustpilot

Hello

Hello, I just want to say a huge thank you to Vasco and his team ! Very professional and helpful, good communication! Happy with the Property!

Anna · 10 October 2025

★★★★★ 5/5

Trustpilot

Great experience & staff in Caversham

Our contact Chloe from the Caversham office has been fantastic. Super helpful and always responds to emails quickly with all the info we need. The systems and technology Romans use has made the whole application & paperwork process really simple & seamless. When we did have a technical issue at one stage, Chloe went out of her way to resolve the issue as quickly as possible.

Carla · 16 April 2024

★★★★★ 1/5

Trustpilot

Romans Lettings Bracknell - Ridiculously Poor Service

I had a terrible experience dealing with the lettings team in Romans, Bracknell. They treated my requests and queries with apathy and never gave me any type of full answer to very basic questions and avoided some queries I raised. I had to work extremely hard to get answers and had to eventually go through their complaints process and even that took two attempts for me to get a full and comprehensive reply. I asked the lettings team to forward a letter to the landlord, they didn’t do it and I got no apology, just uncaring and unbothered short replies. Even when I raised queries up to senior management, they could not grasp what I was asking and again gave me glib and blunt replies and sometimes did not reply at all.

David · 14 May 2026

★★★★★ 5/5

Trustpilot

Thank you Freya Wild

I want to say a huge thank you to Freya Wild, who was the agent who helped me and my partner find our new flat. It was a long and tricky process, but Freya was kind friendly and extremely helpful during the entire thing. She was always on the other end of the phone and email, and was always there whenever there was an issue that needed sorting. Thank you so much! :)

Finn · 18 April 2025

★★★★★ 5/5

Google

We are amazed to see the high standards, honesty, professionalism and hard work of the Roman team throughout our purchase of our new home in Clandon. Their professional integrity, transparent communication and willingness to go above and beyond are truly exceptional! Our purchase took longer than expected, however Roman Guildford team, especially Paul Lynch were always there to help us through those bumps. Paul’s professionalism and positive approach really helped us throughout this lengthy process. We are very pleased! We would highly recommend Paul and Roman, Guildford if anyone is buying/selling property in Guildford area.

Shampa · 16 April 2023

★★★★★ 5/5

Google

As a first time buyer I was very pleased with the service and support provided by Rhiannon and her team at Romans Guildford. Some organisations I've dealt with assume a level of familiarity with the process which simply doesn't apply as a first time buyer, but Rhiannon always took care to explain the stages involved, to keep me updated with progress from the seller, and to give me the occasional polite prod when I neglected to update them on my situation... Overall she helped make the whole process and straightforward and low-stress as it could be and I would happily recommend Romans Guildford to anyone.

Idwal · 16 April 2023

★★★★★ 5/5

Google

I’ve just completed the sale of my property in Send. It took a little longer than expected, and there were a few bumps in the road, however the Romans team in particular Grace Skinner were always on hand to jump in and smooth those bumps out. I can’t speak highly enough of Grace, her professional and upbeat attitude really did dampen my frustrations with the solicitors lackadaisical approach to chasing down the chain for answers, this is where Grace stepped in and made sure that my questions were answered and traction remained towards the end of the sale. Grace really was a superstar throughout the whole process. I would highly recommend Romans and Grace to anybody that will be either buying or selling in the area.

Anthony · 16 April 2023

★★★★★ 5/5

Trustpilot

Purchase of a Property

On a Positive, Sarah Thomas has been absolutely amazing. She has gone above and beyond what should be in her normal remit. Amazing communication and a 5 star service from her.The negative - Was allocated a move manager that i only heard from once and then I understand he left. Didn't use Life Time Legal in the end

Mrs · 12 August 2024

★★★★★ 5/5

Trustpilot

Smooth and professional move process

I have recently rented a property through Romans (Swindon) and I couldn’t be more pleased with their service so far. Amanda (lettings department) was incredibly helpful and professional throughout the whole process, always ready to assist me in what was needed. Regarding documentation and finalising the renting process, I also dealt with Lorraine, move manager, who was also extremely professional and helpful. Highly recommended!

Carol · 25 April 2024

★★★★★ 5/5

Trustpilot

Above and Beyond

Anais did terrific work at last minute to ensure the new tenant had a car park fob. Anais spent a considerable amounty of time trying to resolve the issue with Encore Estate Management who were failing to trace the master fob to pair it with. The management company were poor in providing an incorrect replacement fob and no help programming it. Anais met with another one of Roman's tenants who do not use the car park and arranged to borrow their fob for the new tenant to use on a short term basis . Anais is still chasing the management company to resolve the issue with the fob on my behalf. Great work which led to a smooth checkin for the new tenant. Thanks

Paul · 21 March 2023

★★★★★ 5/5

Trustpilot

Top Notch Personal Service for Landlords

Romans have been our managing agent for a coach-house in Basingstoke for the last few years. Throughout this time our property manager Denise Hurn has been fantastic. She is really "on the ball". She is fair and reasonable and acts as a fantastic interface/interim between us and our tenants. There are other letting agents to chose from but we haven't even looked because we are so happy with the service we get from Denise (I bet her retention numbers are high - hopefully she gets rewarded for that accordingly)!

Gary · 19 March 2023

★★★★★ 5/5

Trustpilot

Jordan and Jake were very helpful and…

Jordan and Jake were very helpful and alway easy to reach out to. The whole process of purchasing my house was very easy and it didn’t took a very long time. I would definitely recommend them and if I need to sell or purchase I will definitely contact them.

Alex · 20 December 2024

★★★★★ 5/5

Trustpilot

Romans Estate Agents

First of all I would like to thank Thomas of Romans, he has done an excellent job of putting my flat up for sale, we couldn't ask for a better service, an excellent customer service with top professional attitude towards their clients, they were quick, prompt service with no delays, if you had a problem or couldn't understand something or you needed help Romans was more than happy to come round and sit with us to solve the problems, always their when you need them, easy and friendly member of staff always willing to help, now that's what I call excellent customer service.I would like to say that Romans have to be the best estate agents that we have had

Brian · 16 March 2023

★★★★★ 5/5

Trustpilot

Kimberley Garcia Jones, Senior Property Manager

I first came into contact with the Romans Property Group in Reading in August 2002, when an agent showed me an apartment, which I eventually purchased through the company. They did such of an excellent job of processing the sale, that I engaged the company to manage the rental of the apartment and they continue to do so to this day. I have worked with a few property managers during those 21 years and all of them have been good but the manager that I have worked with the longest is Kimberley Garcia Jones. Kimberley is not only diligent and professional in her work but she has an innate ability to maintain cordial relationships between myself and the various individuals who have lived in the apartment. I often ask her for advice at the onset of new Tenancy agreements and she has never failed to steer me onto the right track. I live overseas and travel a lot, therefore I am often difficult to contact. Consequently, there have been occasions when Kimberley has had to made decisions without receiving approval from me. So far by acting on her own initiative, she has always made the right decisions. I have never met Kimberley in person and even though I greatly appreciate her professionalism, it is her genuine warmth and kindness which makes her a joy to work with.

Geraldine · 9 March 2023

★★★★★ 5/5

Trustpilot

Donna always helps me get things sorted

Have been letting my property with Romans for some years. Donna Marie Brant has often been my main contact & is always helpful - sometimes I'll contact Donna & find she's not the correct person; but Donna will point me in the right direction. Donna keeps me informed when matters need to be dealt with (new tenants, legislation changes etc.) It's good to have someone like Donna in the Romans office as a contact - she always helps me out. Thank you Donna!

Adrian · 8 March 2023

★★★★★ 5/5

Trustpilot

Lovely experience with Romans

Lovely experience with Romans! Amanda was very friendly and helpful.

Hollie · 10 February 2026

★★★★★ 5/5

Trustpilot

Great experience very professional and…

Great experience very professional and customer focused, thank you Robbie you made our move stress free!

Joanne · 19 December 2025

★★★★★ 1/5

Trustpilot

Run by monkeys

When we moved in we were renting through Drummonds. Drummonds then sold to Romans and there the problems began.Drummonds were OK about fixing things but when they were sold out Romans would fix things as they saw fit.We told them that moss was growing in one wooden window. They only replaced it when the law changed and they had to. The garden shed was part asbestos. When the roof was damaged it did not get repaired. When one of the walls was rot damaged it did not get repaired either. We explained to the person who Romans sent to carry out the inspections that the triple trunk Leylandii tree in the back garden was too tall and needed chopping down, she seemed to think that it was not a problem. Later on one of the trunks fell down into several neighbours’ gardens. When the washing machine and fridge both stopped working we told them that this had happened. I had my own washing machine and fridge I had brought from a previous place where I had lived I installed them and put the washing machine and fridge that had stopped working in the leaky shed. We had an inlet pipe into the toilet leak several times. Each time it got repaired except for the last. They left it leaking and we put rags down to mop up the water. I tried washing them in my washing machine and the rags disintegrated blocking up my washing machine so it would not drain. The washing machine outlet was connected to the bath and sink so the sink blocked too. I opened my washing machine up and removed the lump of rag that was causing it to not drain. I put gaffer tape to tape over the pipe connected to the bath and sink and then plunged the sink, unblocking it. I contacted the council. They forced the owner to get it sorted. He tried to get it paid for by his insurance. They sent someone to view the property and they representative asked me about the problem. The answers I gave her resulted his insurance either refusing to pay out or only agreeing to partly pay out. The owner agreed to have the bathroom redone and when it was the leak was also fixed. A plumber who had been called to assess the leak also noticed that the pan connector was leaking. This also was replaced. The owner was advised to replace the floor in the bathroom but he refused to do that.A coil in the boiler spilt and water vented through an overflow pipe onto a neighbour’s extension roof. He had seen the failure of Romans or the owner to fix things so many times he took matters into his own hands. He went to the council who demanded that owner do whatever was necessary to fix the problem. When this failed he paid people to reroute the pipe so the overflow water flowed into out gutter. Romans did send people to look into the matter and it several attempts before the plumbing company they were using sent someone who realised that that the hop water tank had a split coil. The hot water tank was replaced, thankfully. Near to the end of our time with them the property was due to be sold. We reported that both drains were blocked and nothing happened.Some of the problems were attributable to the owner refusing to pay for things that needed to be.After we moved out, one trunk of the Laylandii fell down. The property ended up being sold at auction for less than the owner hoped to get for it. If he had carried out maintenance the owner would have been able to sell for a lot more.

Emma · 27 December 2024

★★★★★ 1/5

Trustpilot

Will do anything to get the listing

Sorry to say but you I had asked so many questions around what documentation is needed as it was my first time selling and I was only told that I needed a EPC rating. There was no care in the customer service element once I had accepted an offer. I had to then run around for 5 months trying to locate documents like the EWS1 from, Deeds and other items. If I was advised that this was needed I probably would have waited before we accepted an offer to ensure it was stress free for the buyer and myself. The agent was confident with the evaluation and ended up dropping £30K of the initial market value while the completion were selling at market value. I was just passed onto someone after I accepted an offer who I only managed to speak 1 week before my completion. If you asked me if I would recommend or use the agency again I would run in the opposite direction pay a bit more in commission as the service is better and would never recommend anyone sell through Romans.

Cleevan · 28 February 2023

★★★★★ 5/5

Trustpilot

Great service and communication

Romans is a really great agency in Swindon. From arranging viewing and all the procedures carrying out, all staffs are very nice, polite and replied promptly. Especially Katie, she’s very kind and cheerful while meeting us at the property for viewing. After accepting the offer from landlord, she contacted us promptly and send us the documentation quickly, quick response, eager to answer any questions when I got confused with some documents. She always shows patient and good responsibility. I will not hesitate to recommend anyone to contact Romans if they are needed to move home. Thank you again to Katie for providing any help with us!

Carol · 27 February 2023

★★★★★ 5/5

Trustpilot

Outstanding service from a Rental Property Manager.

I have had the pleasure of working with Kimberly Garcia Jones as my rental property manager, and I can confidently say that she provided an exceptional level of service that exceeded my expectations. As a landlord, I have had experience with many property managers, but Kimberly stands out as one of the best I have ever worked with.From the moment I met Kimberly, I knew that she was a true professional who was passionate about providing the highest level of service to her clients. She demonstrated a deep knowledge of the local real estate market and had an impressive track record of success in managing rental properties.Throughout our working relationship, Kimberly was always punctual, reliable, and extremely responsive to my needs as a landlord. She took care of everything, from finding and vetting tenants, to handling maintenance issues and ensuring that rent payments were received on time.What I appreciated most about Kimberly was her proactive approach to property management. She always kept me informed of any issues or concerns that arose, and she provided me with thoughtful and strategic advice on how to address them. She was also very efficient in her communication, and I always felt like I was a top priority in her busy schedule.Overall, I would highly recommend Kimberly Garcia Jones to any landlord in need of a rental property manager. She is a true professional who is passionate about providing exceptional service, and I am grateful for the outstanding work she has done for me. Thank you, Kimberly, for all that you do!

Mehboob · 17 February 2023