Trusted Agent profile · Guildford
★★★★★
1,549 reviews across 2 platforms
229, High Street, Guildford, GU1 3BJ
Romans's office in Guildford, at 229, is rated 4.1 out of 5 across 1,549 reviews on two platforms, including 59 Google reviews rated 4.5.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
GoogleWe received an excellent service from Romans in Guildford. Communication from Grace Skinner was excellent all the way through the process. Very impressed. I'd work with Grace again in a heartbeat. Thanks.
Hi Katerina, your wonderful feedback and rating means a lot to us and thank you for your review about Romans Guildford. Kind regards Customer Care Team
5/5
TrustpilotRomans Team
I have used Romans for a number of years to manage our rental properties. I cannot speak highly enough of the whole team in Tilehurst with a special shout out for Mark and Steve. They both go over and above to help in anyway they can to ensure the process is as smooth as possible.
Dear Dawn GillettCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFlood in my property in Swindon…
I have just had a flood in one of my properties in Swindon and must compliment Tom Bath on how efficiently he has dealt with this issue especially as he is not my usual point of contact but he is covering for my Property Manager Christine Lancaster who was on leave she is also an excellent representative of the Company, I must say that my experience has always been positive and helpful with all members of the staff in lettings.Thank you
Dear Miss Sawyer,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent service
Excellent service. Special thanks to Saffron and the Bath team for quick responses and helping me with my new house move. Highly recommend.
Thank you so much for leaving me a review! Saffron
5/5
TrustpilotI would like to thank the entire Romans…
I would like to thank the entire Romans team for all the help. Ms. Isabella York has been so helpful, responsive, polite and gets the work done on time.
Dear Mrs Sairam,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you Donna
Thank you to our Property Manager Donna for all of her help recently with some plumbing issues. Donna is always efficient and polite and takes the stress out of all situations.
Dear Patricia,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAbove and beyond.
I am extremely satisfied with Romans in Winchester with regards to all there staff and especially with Mr Liam Wray who executed securing my new tenancy with absolute professionalism throught the whole process. Thanks to Romans Winchester all there staff and Mr Liam Wray I now have a lovley new home secured for me for when I come back to the UK all the way from Iraq. Romans is an absolute definite recomend for anyone looking to buy or rent a property, especially if your doing it from long distance and all by email.Thanks Romans Winchester.Regards Thomas A Laurie.
Dear Thomas,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
1/5
TrustpilotDon’t recommend anyone find romans reading agents
I’m so angry and so disappointed as well.I don’t recommend anyone use the romans reading agents, everyone is soooo slow.My shower boiler was broken, no one fix it more than 3 weeks until now, no one try to contact me , always said need to contact the landlord for everything when I have a problems , but the landlord always busy, I rent for 2 bathrooms, is suppose have 2 to use, but for a month , I just have one.They are quick when they try to sales the house.
5/5
TrustpilotThank you Barnaby at Romans Camberley
Have nothing but good things to say! Has been a very stress free and easy process. Barnaby was extremely efficient and helpful in every way possible. Big thanks to Barnaby for the great customer service.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotExcellent service from Christine Lancaster
Christine Lancaster has been the perfect agent. She has been there over the 6 years I've been with Dewhurst/Romans. Whenever I had an enquiry or needed help she always had the answer and helped. She's been a star. Thankyou Christine.
1/5
TrustpilotRomans: Disasteriously poor maintenance
Romans have a very simple policy - unless the customer kicks off they won't resolve your maintenance issueI welcome you to test this. Raise a maintenance complaint and make sure it's logged, then leave it. Wait until how long Romans contacts you to proactively resolve the issue. They don't. They wait until you kick off or chase them repeatedly until they resolve anythingI welcome you to test this out with them
Dear Mark,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
3/5
TrustpilotUse your own local solicitor
We were renting with Romans, so we sold through Romans, and we even purchased through Romans. When Romans suggested we used Lifetime legal, we thought it would make more sense than our previous solicitor, more straight forward perhaps? Unfortunately not, Lifetime legal assigned us Ackroyed legal, they were useless. Having spoken to Lifetime legal, I thought everything was at hand, but turns out 2 months elapsed and they hadn't even started the process of selling our flat. The whole process was extremely stressful, fortunately, a trainee at Acroyed legal had to take over our file, ironically she was much better than the solicitor we were originally dealing with.Fortunately for us and Romans, the moving manager was faultless and helped us through the stressful experience.
Dear JackThank you for taking the time to let us know about your recent experience. Kind regardsCustomer Care Team
5/5
GoogleI cannot believe the high standard of professionalism, hard work, honesty and integrity the team demonstrated throughout the sale of my property. In particular, both Sue Major and Grace Skinner deserve a special mention, especially for their patience and tenacity, for which I will always be grateful. I have no hesitation in recommending Romans as either an estate agent or for lettings and wish the whole team continued success. x
Dear Kate, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotChristine Lancaster - MVP
A professional and dedicated team especially Christine who has been very helpful throughout our tenure. We have been in this property since 2019 and without fail, she has demonstrated reliability and efficiency when in need especially issues on the unit. Exceptional people service!!!!
4/5
TrustpilotExcellent service I have received from…
Excellent service I have received from Most of the staffs working in Romans. Amy is one of them who is responding very quickly for my Emails. Highly recommend.
Hi Jaison, thank you very much for your kind review. I am glad to hear you are happy with our service. Amy
1/5
TrustpilotHaving moved into a rented house from…
Having moved into a rented house from Romans I have discovered a range of problems with the house . Towel rail hanging off downstairs toilet . washing machine not working. Shower not working properly, extractor fan not working in bathroom.One radiator coming on even though heating is off .Have reported all faults. I have sent emails and phoned in faults.A week and a half later no response nobody is bothered . I am left chasing for repairs.Sandra
Dear Customer,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
TrustpilotAnais was a pleasure to work with and…
Anais was a pleasure to work with and kept us updated through the whole process.I would recommend Romans to any landlords or tenants.Clare The NE property Group
Dear ClareCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotPre sales and sale was good, post sales needs work
Pre sales and sale was good, generated a lot of interest, but once a buyer was in place communication was difficult and hard to get hold of updates and people. A few items we asked to be discussed with buyer never were and we had to get hold of buyer directly to resolve. Post exchange and completions we have not heard from the agents to confirm all went well other than this survey. Need to review overall communication through out process with customers.
Dear Angela Lewis, Thank you again for taking the time to let us know how we did. We hope you have a great day! Kind regardsCustomer Care Team
1/5
TrustpilotRomans not allowing landlord to follow complaints procedure by blocking email
I am the very unhappy landlord from a couple of weeks ago where Romans ignored my request to let the tenants know I needed to sell. NB - no response from Romans to that review to date.....Just as a warning to other landlords potentially considering Romans, I am now in their complaints process. Stage one now has taken 2 different individuals although it implies only one (bearing in mind I already communicated with the manager before I started the “official” complaints procedure).I need to move to stage 2 but my email address seems to have been blocked by Romans 😂 I’ve tried over several days to email & get bounce backs including from the main customer services email. I’ve just done a test email from my work email & my partner’s email and both have gone through without problems.I understand tenants may not get to choose their agency, but landlords do get a choice to choose a professional agency so I put this out there in case it helps others considering who to manage their property.
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
1/5
TrustpilotDisappointed
Significantly dissatisfied with my experience with Romans in Reading. I have been letting my two properties through them for 5-6 years and recently realised that their customer service has dropped dramatically. To get anything done I had to keep following up 5-6 times. Also have been misguided a couple of times in tenant matter. I will certainly not recommend Romans for the monthly fee they charge for no service at all.
Dear Dixita Patel,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GoogleHigh quality service. Worked with Grace Skinner , amazing person - friendly, responsible and always ready to help. 100% satisfied from Romans service for the last 3 month. Highly recommended .
Dear Elena Georgieva, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRohan is very professional
Rohan is very professional, informative, and customer service. We are convinced that he has the best interests at heart for us and our house.
Dear AnaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat Services!
Mya was very helpful and answering all our Queries promptly and help us move to our new home smoothly..Kudos to Mya Bradford and Romans !
Dear MaelaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI would recommend Ema Antalova and the…
I would recommend Ema Antalova and the rest of the Romans Southgate team. She helped me look for a flat and was always on the lookout for any available properties, as well as visits.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
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