Romans Guildford reviews

★★★★★ 5/5

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We had a difficult journey with this…

We had a difficult journey with this sale Romans supported me all the way the Staines team very professional thank you Staines

Robert · 21 January 2023

★★★★★ 5/5

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Great help !

Andrei was very helpful and was able to sort out and answer all the questions I had ! Would recommend Romans !

BENJAMIN · 19 January 2023

★★★★★ 1/5

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Worst experience ever with Romans

Worst experience ever with Romans. it was my biggest mistake to trust these guys. I am new in UK and managed to like a property to rent and paid the holding deposit right after that. It took almost 2 weeks for Romans to come back to me after that just to tell me my references are fake just because no one in my company was able to lift the call. I requested these guys to reinitiate the reference check and I was also willing to pay 6 months rent in advance but the agent kept on avoiding me on the calls and rather chose to reply on emails stating there is nothing they can do now and I have to look somewhere else. So I wasted 2 weeks of time waiting on these lazy people and now I have no choice but to continue paying more rent in hotel and hunt for another option. They dont understand humanity and wont do anything to help you out.

Saurabh · 21 October 2021

★★★★★ 5/5

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Great service

Charlie was very professional and friendly. He had only positive things to say about the flat and got it on the market very quickly.

Georgie · 2 November 2022

★★★★★ 5/5

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Professional, Quick and efficient

Good experience lots of communication with the process of our application, all went smoothly very professional at all stages. Would highly recommend, we dealt with Anais from Romans

Andrew · 16 May 2022

★★★★★ 1/5

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Landlords should avoid

Romans managed a property for us for 12 years. When the tenant left they returned the deposit minus a cleaning charge. When we inspected the property we were horrified to find that the tenant had smoked and never hovered. Two coats of paint later and we can still smell the smoke and the walls still have a yellow tinge. This is not just normal wear. The deposit should have been retained to meet these costs as smoking was not allowed in the lease.

Ian · 9 October 2021

★★★★★ 1/5

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Trying to get an answer from Kayleigh…

Trying to get an answer from Kayleigh Douglas about the reschedule of a property inspection is painful. Highly unprofessional, and no response received to date, even off the back of a previous complaint for the same type of poor communication and lack of proactive behaviour. Romans is the worst agency we have had to rent from ever, and if I wasn’t going through a divorce at this time, we would definitely purchase as this type of service and labour is a good reason to never rent.

Daniel · 8 October 2021

★★★★★ 5/5

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Shevaughn was so helpful and sweet and…

Shevaughn was so helpful and sweet and friendly through my entire process of getting my new home. It was a pleasure working with her

Mona-Lisa · 17 October 2022

★★★★★ 5/5

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Property viewing experience

I went into the office to book a potential viewing, and I was looked after by Saffron - she was super helpful and booked me in for a viewing on the next day. She also took me around the property, informed me of all I needed to know and was very accommodating!

Pomme · 11 April 2024

★★★★★ 5/5

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First time renting

It was the first time renting, and Romans were great in taking us through the process from start to finish smoothly. Both Tim and Mark were very professional and punctual in their dealings with us and we were able to maximise our rental return.

Steve · 17 October 2023

★★★★★ 1/5

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Rental property owners DO NOT use Romans

Rental property owners should beware of Romans. They are just another property management company that want your money each month but do not want to do anything to earn it and deny any responsibility when work is carried out on the property.How can this be so, when it is they who contract with the person to undertake the work?!!Recent experience with Romans from Bracknell - Rental property next door had new back fence installed. Person contracted by Romans caused CRIMINAL DAMAGE to our fence by cutting through the arris rails and leaving our fence and gate with no support and leaving the back garden of our property insecure.When our tenant found this damage, we contacted Romans, who tried to deny it was even their contractor!! We requested them to come and take a look to get it sorted but they just wanted to wash their hands of it. Apparently their contract is with the Landlord NOT the contractor. How on earth do they work that one out!!We are considering whether to make a complaint to the police and then sue for repair costs, etc.We have been in touch with the owner who is so apologetic but I really do not think that it is his problem to deal with this from Australia. Surely it should be his Agent. Oh but sorry they do not want to get off their backsides and do the job that they are being paid to do.DO NOT USE ROMANS

Jacky · 27 August 2021

★★★★★ 4/5

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I’ve been looking for the right…

I’ve been looking for the right property for ages. Chris Wilkins in Reading has been a constant source of support and advice. Now I’ve found a property with another agent his help and support have remained invaluable!

Gary · 14 March 2024

★★★★★ 1/5

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STAY WELL CLEAR

STAY WELL CLEAR. I was sold the No deposit option when starting to rent a property in Sandhurst. I didn't have the full deposit money but could of gotten hold of it no problem, but what I wasn't informed of, was the NDO is non refundable & doesn't cover you for any cleaning costs or damage at the end of the tenancy. I moved out of the property 4 weeks ago & the end of tenancy report was amazing, I cleaned the house top to bottom & been ex millitrary I know what is expected. However the report says residue food was left in the kitchen cupboards, the house was cleaned to a good domestic standard, but not to a professional standard. They now wish to charge me £572 for cleaning & a paint of a bedroom wall.Romans just wish to make money out of you. Kim the property manager, is a waste of fresh air. Countless of emails sent to her, ref a problem, only 1 reply saying, I'll speak with the landlady.They are all in this to make Money. Please read the reviews before using this company.

Graham · 14 August 2021

★★★★★ 1/5

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Speechless

I spent a day of back and forth e mails and a few phone calls on a property that I would have loved to rent.I said I would like to secure the property immediately, however possible.I had more than enough money for the deposit, (I ever offered more!) but was told the landlord would prefer the ‘no deposit’ non refundable option!!Seemed odd.Regardless, I accepted and gave my info as requested.(There would have been no reason for it to be approved).The following day, early afternoon, I get an e mail saying:Unfortunately, my colleague let the property yesterday. So it is no longer available. I have only just been informed now.What?!?!? Seriously?!?!Speechless.

Andrea · 12 August 2021

★★★★★ 5/5

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I want to thank the whole Romans team…

I want to thank the whole Romans team for there help and understanding. Isabella York was fantastic and went above and beyond to help.Many thanks..

Frank · 12 August 2022

★★★★★ 1/5

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Very unprofessional and indifferent

Romans have not succeeded in selling my house after more than three months in a very strong market. I got bad advice about valuation at the beginning and have reduced the price three times. The viewing staff are very inexperienced and have a don't care attitude and I don't trust them in my house without me there as they have not left things as they found them. This is not accepted by the agent who is very defensive and unpleasant when I have asked for advice about why it hasn't sold and pointed out lack of professionalism of viewing staff and not being told whether there was any negotiation attempted after a low offer. I am locked into a contract which is longer than most others and they won't let me out of it.

Lynne · 4 August 2021

★★★★★ 5/5

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We had a property visit on saturday by…

We had a property visit on saturday by Aston Busby just want to say how lovely polite and respectful Aston was when doing our inspection.

Mrs · 8 August 2022

★★★★★ 4/5

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Romans Windsor

A solid professional service. Gave honest advice regarding price/conditions of current market. Special mention to Pierce who persevered and was a constant professional even with high demands put on him from a buyer's perspective.

Gary · 3 March 2021

★★★★★ 1/5

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Avoid at all costs. WORST estate agent ever, they break rental laws.

Romans were the worst estate agents I have ever used in my life. PLEASE AVOID AT ALL COSTS. Look at their stars and please trust the people that have already used them. For me - we had to wait 8 months for a fence to be fixed, we got approval to have a puppy and then 12 months later, we had an angry landlord banging on our door asking why we had an unapproved dog in our home. Luckily we had evidence that Romans gave us approval but Romans did not. Despite multiple emails going backwards and forwards, they failed to record it. And just before I moved out, a random man helped himself into my house having been given a key from Romans to check out the house. We were still in the house and the tenancy was still in our name for another few days. If living a happy peaceful life is your aim - DO NOT USE ROMANS TILEHURST.

Cassie · 17 July 2021

★★★★★ 1/5

Trustpilot

AVOID them completely

AVOID them completely, the staff are so rude and don’t listen to a word you say. Been without a washing machine for days (have a baby too) they have emailed days after reporting the issue for them to tell me I need to call beko myself to sort this out. Surely they could of said that days ago when I reported it but no waited 3 days to email me…. Joke! Stay clear

Gemma · 28 July 2022

★★★★★ 1/5

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These guys are liars, misleading & deceitful.

I viewed a property 6 weeks before I moved in. It seemed adequate apart from needing a coat of paint which Romans agreed.Romans insisted I take out contents insurance and they were very adamant and persistent I had it in place which made me suspicious. It has never been forced on me like this with all the other agents I've used, but it all came clear when I moved in to the flat.Move in day I was hit by a nasty smell as I entered the flat. A cat had urinated on the carpet the week before and then I saw water marks down the walls which was not present 6 weeks ago & the flat hadn't been painted as Romans agreed.An independent inventory clerk pointed out a damaged heater which needed replacing, a broken window and a few minor things which were all reported to Romans on the previous tenant’s checkout by the same independent inventory clerk , but Romans did nothing, nor did they report it to the landlord. Romans confirmed closing the windows the week before my move, but they claim the person who closed the window did not notice the very obvious issues especially being right above both windows. I reported all the problems to my local Winchester Branch and the rest of the lettings department via e-mail after I moved in because I wanted this sorted urgently before it rains but my e-mail was completely ignored.Roman’s head office got in contact a week later and the landlord came to the flat to investigate. After showing him the issues he seemed angry Romans hadn’t reported these to him but he was aware of the leak.When it rained for the first time I had water coming down the walls and dripping from the ceiling in both the living room & bedroom onto my stuff which I moved. I continued to chase Romans for weeks with very little result or concern.Three months later a roofer attempted to fix the roof for the first time which failed. The roofer returned one last time in my 6 months only to cut a big hole out the ceiling and nailed a board to the ceiling. It took 4 months to replace a broken heater and then the landlord refused to fix a window which would not fully close which was now affecting the heating. I suggested using a different roofing company for leaks but Romans confirmed the landlord insisted he wanted to continue with the same unreliable roofer and Romans never thought to point out his landlord duties & legal obligation to fix the roof promptly.A rent reduction was agreed yet still no urgency for the repairs. I continued to chase but Romans either fobbed me off or passed the blame onto the landlord. Once the landlord refused to fix the window, I reported both to Winchester City Council who issued a repair order. The landlord then refused any further rent reductions and Romans told the Council the repairs were completed which was not true. The leaks continued & the window was never fixed. I filed two complaints through Roman’s complaints department which was not fully reviewed or taken seriously. I found another flat through a different agent and gave notice to leave at the clause break. I soon discovered I failed the referencing checks because Romans gave the wrong information to the referencing company which I believe was deliberate and done in a malicious way to delay the process. I asked one of the property managers to confirm the correct info with the referencing company which she did.I moved out two weeks before the tenancy ended and on the final day when I handed the keys back, I noticed the roof was still leaking which confirmed the roof was never repaired. The week after I moved out I just happened to be walking past the flat and I noticed they were fixing the roof and doing the work they said that had been done. I filed a detailed complaint to the Property Ombudsman who supported my complaint. The investigation revealed Romans system notes which reflects they knew of the leaks & did not indicate to the contractor the urgency of the works required. The flat was in an unacceptable condition.Romans had ample time to rectify their mistakes and poor management skill but they wouldn't accept responsibility as the letting agent. Under no circumstances would I use them again!!!

J · 9 July 2021

★★★★★ 1/5

Trustpilot

The romans group are just despicable!!

The romans group are just despicable!!, they are liars and cheaters just trying to con you so that they can keep your deposit money.. My partner and I had the place professionally cleaned before moving out, and now they are trying to charge us extortionate rates despite the fact that the house is thoroughly been cleaned... From what I have been reading from many others with the same experiences they keep on doing this and must now be immediately stopped.. They cannot go on trying to con and steal money from people

Lauren · 1 July 2021

★★★★★ 1/5

Trustpilot

Untrustworthy - avoid!

Untrustworthy, do not use!We were told on viewing a house that the vendor was ready to move as he had just lost a sale and needed to get an offer quickly.2 months down the line and not only is he not ready but hasn't even found a house!We have spent the last 2 weeks chasing Romans trying to get our mortgage valuation booked in and only today managed to squeeze out the information that it's not happening.We now have to retract our offer and find somewhere else when we were expecting to move in a few weeks.Extremely frustrating and disappointing, both the vendor and Romans are completely dishonest.

Morag · 28 June 2021

★★★★★ 5/5

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Saffron was extremely helpful during…

Saffron was extremely helpful during the viewing of the property. We highly recommend Romans and her for anyone looking to rent a home.

Bincy · 6 October 2022