Romans Guildford reviews

★★★★★ 5/5

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The property visit by Aston Busby was…

The property visit by Aston Busby was very kind and profesional. We were happy to meet her and talk about everything we needed.Thank You Aston Busby for that.

Juraj · 9 August 2022

★★★★★ 1/5

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Worst lettings company ever. Do not use!

If it was possible to give a review of less than one star I certainly would. I rented a house with my wife and brother through the Romans West Drayton letting team. We moved in Nov 2020 and moved out Dec 2021. Through the entire period we rented through Romans we experienced nothing but issues with them.Our property manager was a man called Dan Henderson. He is singulary the most difficult man to get hold of in the world. Countless emails and calls from myself, wife and brother went unanswered over the year. He has very rarely ever called us back about anything. We have always had to chase him down for answers. The property we lived in had severe issues with mould. When Dan finally managed to get professionals out to take a look they said the rendering on the property needed to be done as it was in a bad state. Considering there was mould in the kitchen, front room, hallway and utility room you would imagine this would have been looked into quickly. It took almost 2 months to get the professional out to take a look. With constant calls and emails chaisng Dan for updates. This is one of only a few things that have occurred over our tenancy with Romans. The list we have is very large. Too large to put down on a review site though. However there is the latest issue we have experienced below.We moved out 27/12 and our check out process was due to be completed on 06/01. So far we are still waiting for our deposit to be given back to us. We called Dan our property manager last week Wednesday and was told it would be paid back in 3-5 working days. It's now 6 days and still we have nothing. We have tried calling Dan 3-4 times on just this issue over the last two days and as per the norm it's always voicemail or he always seems to be in a meeting. A very nice team member in the letting office called Devon has passed messages onto Dan and his manager Donna to call me back asap. Surprise surprise we still haven't had any call about when we will get our money back. On today's call, Devon said he would get Dan to call me in the next few mins. But since then I've had the chance to write out this review, so clearly that didn't happen.There have been a few positive interactions we have had with a couple of members of the team mainly Devon being very helpful. However the attitude and lack of compassion from both Dan Henderson and his manager Donna Ainsworth have been below woeful. It's for this reason for as long as I live, I will never rent through Romans again. I'm going to go and call the office again now, to see if they can actually give me an answer. Wish me luck!

Vicente · 27 January 2022

★★★★★ 2/5

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Very challenging to get in contact with them

It was very difficult to get in contact with the local branch sales team when I was making offers and trying to book in viewings. The local branch did not call back when they said they would. I was doing a lot of the chasing. Unfortunately, it was not the best purchasing experience. However, the move manager communicated very fast and efficiently. I have no complaints about the move manager.

Anon · 16 March 2023

★★★★★ 5/5

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Sasha is wonderful

Sasha is wonderful, a great help with lots of patience always on hand for questions and providing an answer very quickly.Thank you to Dan also.

Cindy · 25 November 2022

★★★★★ 5/5

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Ayse was very helpful and even took…

Ayse was very helpful and even took time out of her personal days to answer questions

Brett · 22 March 2025

★★★★★ 1/5

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Not Fit to Let

I've been letting a flat at Romans Reading and paying £900 per month. However within 1 week I found several problems with the flat some more serious than others. I reported all the issues with pictures as evidence. I never had any communication within 1 month and found that the head of property maintenence services had left and so was told to resubmit. This very much annoyed me as a further month later im still no further forward. I constantly keep getting told that the landlord can not be tracked down. This is unacceptable and the service is not fit for purpose with incompetent staff who refuse to ring back or make it as difficult as possible to contact them. I still seem to be going round in circles with no evidence of how they are progressing and dates as to when my jobs will get done. One of my jobs is my mattress is heavily stained forcing me to sleep on the sofa. This is utter disgraceful and for Romans to treat its customers like this... you should hold your heads in shame. I'm seriously looking at leaving after just 3 months and not paying another penny for rent.

Darren · 10 January 2022

★★★★★ 1/5

Trustpilot

Absolutely disgraceful & will never go with Romans!!

Absolutely disgraceful! Applied for a property which I was promised to view and was let down 4 times which Romans postponed the veiwing. (I called up every time to see if the veiwing was going ahead to which their reply would be sorry we can’t do the veiwing now) I then called up on the 4th time of organising to view the property to which they say that the property has now been let. As anyone would be I was so angry and still am as I was very interested in the property. I did ask how they let the property if the viewings had been cancelled and their reply was because they done a virtual veiwing. I was not aware of this option and was promised a veiwing! Not happy with Romans. Such a shame, there is not way I would rent a property let be them!

Nikki · 10 January 2022

★★★★★ 5/5

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Professional Service

This was my second time working with the Romans Windsor branch to find a rental, and once again they have delivered excellent service. Despite a few hiccups and my many questions, Sam, Carly, and Danielle handled everything quickly and professionally. The team is friendly, responsive, and truly welcoming. I would not hesitate to work with them again. Thank you

Sandra · 21 May 2025

★★★★★ 5/5

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The team from Romans Swindon is so…

The team from Romans Swindon is so great! They were very helpful in every step of the way in finding a new home and very profesional.Thank you!

Carmen · 2 September 2022

★★★★★ 1/5

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I would not even give one star

I would not even give one star. The customer service is terrible. The property manager don't support and make wrongful claims against tenant and adjust deposit and rent unilaterally. The customer care don't pay heed to this wrong unjustified claims and just loot tenants. For repairs, they don't take place for long long time. At move in, the fridge was not working and they took 3 months to fix it!

Vicky · 3 March 2023

★★★★★ 5/5

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Donna is very quick to pass on any…

Donna is very quick to pass on any issues our tenants have, then in turn arrange the various contractors to get a quote for the work necessary. I find Donna very professional, polite, patient and understanding a credit to Romans.

Geoffrey · 26 February 2024

★★★★★ 5/5

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Fabulous Team at Bracknell!

Lorraine, Lily and Jon were all excellent to deal with from start to finish. Huge thank you again to you all for making the experience as simple and efficient as possible.

Ellie · 21 February 2022

★★★★★ 1/5

Trustpilot

All the talk, beware, misled and disappointed

Romans FLEET: All the talk, felt they were genuine, said all the right things, all the staff were friendly and seemed efficient ,then actions spoke louder than words, also read the small print and do your own research , choose your own legal team etc from my experience do not take their recommendations (small print again) clearly I was too trusting and naive and it cost us £270 plus £75 to a solicitor from using their recommendation. Had 4 viewings in 10 weeks,( again small print as we thought no sale we would be refunded!apparently not.. ) also we realised after a week they had over valued it by £15,000, even though we did say for them to be honest with the price that they thought realistically could be achieved ,we therefore lowered it twice, just keep your eyes open . Again only my experience .professional and friendly … but… I will never use romans again, feel misled and disappointed

Emma · 30 December 2021

★★★★★ 5/5

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Professional & personal excellent service

Romans are by far the best estate agents we have ever dealt with & we have moved numerous times. The professional but friendly & warm service provided by Ashleigh the Branch manager & her team was much appreciated at a difficult time. The service really was second to none & beyond expectations from previous experiences. We would thoroughly recommend them & would use them again without question. Thank you so much

Caroline · 18 January 2023

★★★★★ 1/5

Trustpilot

Romans Group @Moginie James Cardiff

Moginie James Cardiff + Romans Group... WORST EXPERIENCE EVER.This should be their deserved slogan.The staff was never responsive, absolutely passive and totally opportunistic (shifting the blame to the landlord). Among a quite long list of unpleasant issues, they have left us surrounded by scaffolding for months without any reason. Their -- LATE! -- justifications and apologies were just pathetic, opportunistic and totally ineffective.They charge costs for ridiculous reasons (they are super creative ... I must admit!).Please, stay away from them! This applies both to tenants and landlords.

Tommaso · 9 December 2021

★★★★★ 1/5

Trustpilot

Poor Service

Romans are very quick to ask for money to pay for their service and then once paid they will not respond to any calls or emails.they give you false hopes of buying process and ended us up in buying rented property for time-being with poor communication untill we decided to go through different agency and bought a house within two months.I completely understand that it's not entirely up to the agency for mistakes but in this case they were to blame as they were not responding to my calls and only bothered to respond when I informed that I was pulling out after holding me for almost a year.

JD · 28 November 2021

★★★★★ 5/5

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Romans Service

I have been using Romans service to manage my property for more than 6 years. I am quiet satisfied with their service. The senior property manager- Kimberley Garcia Jones​ have been helping me to sort out property maintenance issues more promptly and professionally even during the covid pandemic period. Recently there was an urgent call out was required to fix an issue and she acted swiftly and sorted out the issue for tenant. Kim's service is greatly appreciated and thanks to Romans group.

Balaji · 26 November 2021

★★★★★ 5/5

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Swindon team has been excellent during…

Swindon team has been excellent during the whole process of getting our tenancy started and special thanks to Ema, she has been amazing to us.

Stanley · 21 October 2022

★★★★★ 1/5

Trustpilot

Worst place to go

Worst place to go, DONT TRUST THESE PEOPLE, BUCH OF LIARS, WILL NEVER RESPOND YOU, I saw a property at Rightmove for £1200, i booked a viewing, First they turned up late, called in the office about 20 times no one answered, finally guy turned up, saw the house and agreed to pay asking price, next day i found out oh sorry this property is for £1300 not £1200, I said its still advertise for £1200, oh we apologies it must be a mistake, anyway I still agreed to £1300 so filled up usual form, took a week to come back to me and been told landlord decided to go with someone else when i called with different number its still available,THESE PEOPLE SHOULD HAVE BEEN BANNNED FROM BUSSINESS FOR SCAMMING PEOPLE , CAMERON SMITH, SANGHARSHA GURUNG, THIS IS FOR YOU TWO,

FAHEEM · 19 November 2021

★★★★★ 5/5

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Stephanie Furness and her team are very…

Stephanie Furness and her team are very pro-active.She and her team have kept me well informed.Very pleased with the service!

Mario · 5 April 2023

★★★★★ 1/5

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Left Without a Washing Machine for a…

Left Without a Washing Machine for a Month - We were left without a washing machine for a month, even with a new baby in the home. Unfortunately we are only renting due to an ongoing divorce, but the experience is less than satisfactory. Sarah George just provided the worst service... Evidenced in multiple email chains (not included here), we had to continually chase for updates, push for work to be quoted for, push for reviews once the work was considered too expensive by someone who is doing nothing for the free money they earn each month, and still to no success wait for more than four weeks. After raising a formal complaint, this was picked up and handled well all things considered. It was accepted that the time was too long and this should not have happened, however it doesn't correct the amount of stress and inconvenience caused by what ultimately amounts to a lack of care, professionalism, or competency to do the work. The fact that this is a cheap wear and tear issue, caused a ridiculous amount of problems. When investigating why such an item could be considered too expensive, we were advised by other people in the EA trade that (unofficial), Romans put extra % based fees on top to carry out the work, thus making them naturally go after the bigger items as they can earn more commission. If this is as true as it is believable, there is no surprise that the office coups pay little attention to the service direction and stand with the baseline property ethics (lack of), and just seek money for nothing. The industry will never be professional, and I recommend that renters look for a more tailored and personal service.

Daniel · 8 November 2021

★★★★★ 4/5

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Pretty good all round

Ongoing communications with the agent I deal with, Donna‑Marie Brant​​​​ are efficient and courteous. She keeps me informed and replies to my emails or calls in short order. If I'm ever frustrated it's usually down to a maintenance or tenant issue, not the service I'm receiving so generally happy with the service.

Gary · 25 April 2024

★★★★★ 5/5

Trustpilot

Great service

I want to express my gratitude to Katie from Romans forher professionalism, knowledge, and dedication. She made the entire process seamless and stress-free. I highly recommend Katie to anyone in need of a reliable and efficient property expert. Thank you, Katie, for your exceptional service!

HuyBinh · 11 October 2023

★★★★★ 5/5

Trustpilot

We had a difficult journey with this…

We had a difficult journey with this sale Romans supported me all the way the Staines team very professional thank you Staines

Robert · 21 January 2023