Romans Guildford reviews

★★★★★ 5/5

Trustpilot

Romans in Southampton - full marks.

I have just used Romans in Southampton for a Home Buyer’s Survey. I found their website easy to use to get an intitial quote, which was very reasonable, and followed it up. The staff with whom I dealt were pleasant, efficient and helpful, and a survey was arranged very quickly. I was then phoned by the surveyor very shortly after he finished the survey to give me an outline of what he’d found, and this was followed within 48 hours of a full report. The report was very detailed - far more so than I expected, and I felt confident of going ahead with my purchase. Everything is done on-line or by phone, and it’s very efficient. I would definitely recommend Romans Southampton to anyone needing a good surveyor. Full marks.

Amanda · 21 January 2019

★★★★★ 4/5

Trustpilot

Selling through Bracknell office

Valuation, photography, viewings and negotiations handled efficiently. The disappointment came when the Move Manager went on holiday and I wasn't offered contact details for a stand-in, so there was a lack of continuity.

Lynne · 1 August 2022

★★★★★ 5/5

Trustpilot

Very impressed

I viewed a property yesterday. Although the property didn't meet my needs I was very impressed by the young lady Saffron who showed us around. She was honest about renting even as a person on universal credit. I have not found some other letting agents to be truthful about this. Infact I've been told several times that I cannot rent properties on universal credit, this is actually illegal. Saffron allowed us to have a really good look around without rushing us and answered all our questions. I would be happy to rent with Romans as they seem to know what they are doing.

Sarah · 8 September 2022

★★★★★ 5/5

Trustpilot

I have been renting a house from Romans…

I have been renting a house from Romans for a little over a year. My family and I are very thankful for the accommodations that Romans made for us at the start of the rental but their customer service has been so great, so proficient. We deal mostly with Kimberley Garcia Jones and she is nothing short of amazing, every issue is dealt with, every concern is taken into account. They seem to understand that our life is in these home, our children are in these homes and they care about our family being comfortable and happy in our home. We don't plan to move anytime soon because we love our home and we are very comfortable with the care and attention we receive from Romans.

Colleen · 5 September 2022

★★★★★ 5/5

Trustpilot

Great service from Sam and his team

Great service from Sam and his team, who have helped us find a new property to let. We are very happy about the place we have found.

Customer · 28 February 2023

★★★★★ 5/5

Google

Paul and the team from Romans were fantastic. Speed and completing the sale quickly were crucial for us. Paul successfully ensured this. What we loved about Romans Guildford was that Paul and his team were genuinely nice, down to earth people. They were honest at all times, and I couldn’t have asked for a better estate agent to get us through the normally stressful process. I strongly advise to use these guys!PositiveQuality

Daniel · 16 June 2021

★★★★★ 5/5

Trustpilot

Great 👍

Aston was lovely, really friendly and didn’t mind my little one showing her all his toys. As she left, my little one said “I really like that lady she was really nice”.

Holly · 22 August 2022

★★★★★ 5/5

Trustpilot

Great Customer Service!

I just want to compliment Romans on their great customer service. I was in the position of seeking a new apartment to rent and my main contact at Romans, Anais Payne, helped me to find a suitable property that met my requirements. She always replied to my email enquiries promptly, in a courteous and professional manner. The process of obtaining a new tenancy went smoothly, with guidance provided by Romans throughout the duration. Thank you Romans!

Gareth · 19 January 2023

★★★★★ 5/5

Trustpilot

Wonderful Experience

We have rented with Romans now for the last 2 years, and it’s been a very pleasurable experience. We were moving into our first rented property - we were assisted and helped at all angles by Romans and I cannot praise Aston enough who has been an incredible property manager. She is extremely helpful, kind and always willing to give advice or knowledge. Aston has made our moving process a breeze and it wouldn’t have been this easy without her. Thankyou for everything!

Chlo · 20 August 2022

★★★★★ 1/5

Trustpilot

Utterly incompetent

The entire year of my tenancy I’ve been contacted by multiple Romans agents accusing me of not paying rent, while all payments were made on time. I’ve sent proof of payments to all the agents that contacted me, all of them said they will fix the issue but they never did. Even their credit control department took up the issue but never fixed it. My landlord has no issue with my rent payments and has agreed to extend my tenancy, yet I still keep getting emails about unpaid rent. Utterly incompetent staff and company, can’t even sort out the transfer of accounts after acquiring another agency

Kasparas · 16 August 2022

★★★★★ 3/5

Trustpilot

Improving communication

The selling of the service is excellent; once that process has been completed, the communication is sometimes poor, always by email and automated. I pay for a service, but I'm still required to carry out all the work eg assess inventory report pre and post tenant. I would expect them to inform me of the issues, recommendations etc and then let me decide whether I need to address, accept, decline etc. I dont apportion any blame to the inexperienced people I deal with, but its clear the support mechanism or training is not in place to assist these individuals development.

Mr · 10 August 2022

★★★★★ 5/5

Trustpilot

Robbie in Romans Woodley has been…

Robbie in Romans Woodley has been absolutely exceptional! Amazing at responding, chasing up queries, being accessible and easy to get hold of and super friendly and helpful. 10/10 service. Was very accommodating when trying to arrange viewings and re-visits to measure up etc. Great service from Robbie.

Miss · 4 January 2024

★★★★★ 1/5

Trustpilot

I'm horrified how a company like Romans…

I'm horrified how a company like Romans Group can still operate and have customers or landlords doing business with them. If you are a landlord looking to let out your property please AVOID them till you can. If you still think that Romans is the way to go then make sure you understand renewal cost and any administration fees they will charge.From my experience the level of service is really bad and costly. They communicate with me only when they need something and all you get is access to online account management site for £140 a month.Unfortunately monthly management fee is not all they deduct. There is also around £50 for "Romans RLP Fee 3.00%" and "Deposit Protection Fee".I'm leaving them. Too many bad things happened to me.

Rob · 23 March 2018

★★★★★ 1/5

Trustpilot

Avoid renting with Romans at all cost !

I have rented a property in Frimley Green from Romans Estate Agents from August 2016 till January 2018.I had to pay 1 month upfront £2000 plus £4000 for deposit, so £7,411.82 in total, including 1,180.99 of admin fees!!!!! At the beginning of the tenancy whereas we were moving in, the former tenants warned us. ‘You will be robbed by romans and the landlord as the end of the tenancy as we did. They will do everything in their power to get some more money from you’ they said. They were right !Moved out 4 weeks ago after caring for the property as if my own and receiving glowing monthly inspection reports during 1 and a half year on the state of the property. The rent was always paid on time and I had inspections every 6 months through the whole time so they were aware the house was always spotless. Now after chasing 4 weeks after moving out, no action had been taken by the agency whatsoever to progress release of deposit.I’ve had to beg them sending emails every single day.Charges were recommended to landlord by Romans for deposit retention on checkout for 2 minor points, these are several hundreds of pounds which are disproportionate. The icing on the cake, as recommended by the tenancy, I had a professional cleaning at the end of the tenancy for everything, carpet included with invoice, sent it but they decided it wasn’t good enough.They also charged us £5 for a ‘crack’ on one of the freezer drawer due to the frost (not us), whereas the fridge delivered at the beginning of the tenancy was ridiculous (small fridge for a 4 bedroom house). The fridge also was broken at the beginning of the tenancy, no one warned us, we lost £250 of food!Then because we didn’t cut the grass when we moved out (winter and frost, even snow at the end of December) and our lawnmower was electric they charged us £280 for the garden.My surprise was that Romans also gave me bad references. The letting agency I’m dealing with now asked me for my statements because they spotted something was wrong. How could you live in a property without paying the rent?During the tenancy my gazebo has also been broken by one of their contractors who cleaned the windows. … The landlord replied with a deduction of £15 for a broken gazebo LOL ! We of course didn’t agree with that! During the check-out process I mentioned about the gazebo. They replied by threatening me. This is the copy and paste of the email :I have advised your former landlord that you will only accept the deposit deductions in the event that he compensates you £150 for the damaged gazebo. Your landlord does not agree this, and has advised that if the deductions are not accepted, he will be seeking additional deductions for damage to the walls, to the grass, to a blind in the study and a larger amount for the worktop. He will be advising me of revised figures for the schedule over the weekend. Once I am in receipt of these figures I will amend the draft schedule and forward it to you.Of course this is not true. And I can prove it! In fact I just discovered that they uploaded new pictures of the house to rent it after the end of our tenancy and the walls actually are spotless. So avoid renting with Romans, 1star is even too good for them. If there was an option to give 0 stars I would. Even if all is done by the letter, you won’t get your full deposit back!

Katy · 14 February 2018

★★★★★ 5/5

Trustpilot

Great service, sold my property within a week!

Having had the property on the market for a number of weeks with another agent, and getting very frustrated by the lack of viewings, I was recommended to try Romans (Fleet). I was skeptical of their assurances that they had dozens of people on their books who would be interested in my property (why weren’t these buyers on my other agent’s lists??) but gave them a chance. Within the week they had secured us an offer at a price we were happy with. Staff (especially Andy) were polite and courteous throughout, with far less pressure selling than other agents we approached. Alison, our Move Manager kept us updated throughout the process, and ensured our move was as stress free as they could make it. I would definitely recommend Romans to others. Their selling fees were reasonable/average, photographs good and sales pitch not too pushy. Generally very polite and a pleasure to work with, thank you!

Jennifer · 7 February 2018

★★★★★ 1/5

Trustpilot

Avoid avoid avoid

From start to finish with Romans it has been horrendous. We wanted to move in on the date they had advertised on their website due to both starting new jobs however we got a call to say that is needed to be delayed by 5 days due to electricity and gas inspection and cleaning the property. This was incredibly annoying but not as much as when we were finally handed the keys to move in the flat was filthy and had not been cleaned at all. I went through the complaints procedure and managed to get compensation money and a written email that we were able to leave the flat in the same condition how we found it. Now our tenancy is over and Romans have still not given us our deposit back. They tried to charge £250 in professional cleaning costs even after I uploaded evidence. Romans hugely lack communication within their company and I honestly cannot say a positive thing about our experience with them. I honestly advice anyone to avoid them.

Ella · 27 July 2022

★★★★★ 5/5

Trustpilot

We sold our first property with Romans…

We sold our first property with Romans Bracknell last year in October. In a time when selling was very difficult, our agents did not falter and kept our confidence up through months of uncertainty. We never struggled to make contact with our agent and we were consistently kept up-to-date with the situation.They even dealt with a psycho who played around with making an offer and pulling out at the last minute because of the stamp duty increase with tact and professionalism. We then went on to secure an even higher offer the next time!

Alex · 26 July 2022

★★★★★ 1/5

Trustpilot

DREADFUL EXPERIENCE!!!…

Dreadful company to deal with in my experience!!I rented a property in Winchester from this company and at the end of the tenancy, was horrified to be accused of being responsible for causing damage to the house that was already present at the beginning of the tenancy!! I could not sign the original inventory document, as there were numerous defects and oversights at the property, not listed within the document. I was told by Jane Darling (property maintenance manager) having emailed the company with my concerns, that the only deduction from my deposit would be for cleaning, which I understand is standard practice with this company, no matter how well cleaned the house was, however an additional sum was deducted of around £130.00 for damages that were already present at the beginning of the tenancy!! I had properly looked after the house during my tenancy and even had the overgrown front garden landscaped with log roll and forest bark to finish, at my own expense. There was also a significant damp problem not listed within the inventory and no central heating at the house, which I understood was be rectified, but sadly, having been told by Jane Darling that electric 'storage' heaters were to be fitted, they were not forthcoming, merely uneconomical low price convector heaters were screwed to the walls. It has honestly been an utter shambles dealing with the property maintenance department of the Winchester branch of Romans, hence the reason I terminated my tenancy at the earliest opportunity!!PLEASE THINK VERY, VERY CAREFULLY BEFORE RENTING A PROPERTY FROM THIS AGENT, ITS BEEN A TOTAL NIGHTMARE!!!

David · 22 January 2018

★★★★★ 1/5

Trustpilot

AVOID AT ALL COST

AVOID AT ALL COST. If you can avoid using Romans Sunningdale as your lettings agent and property manager, please do. Despite paying them over GBP 700 per month, we have had to do most of the work ourselves and in order to get Romans to do anything at all we have needed to chase violently a number of times. Any proactivity on their side is completely absent and their complacency has put our property at risk several times - e g not tending to leaking pipes with urgency or leaving keys / fobs at the property during viewings. We asked Romans for a partial refund of the management fees due to the extremely poor service. We were promised three months' compensation which they then wiggled out of on the basis a technicality. We are deeply embarrassed on their behalf and will never use Romans Sunningdale again. AVOID AT ALL COST AS YOU'LL GET NOTHING BUT EXCUSES.

Silvi · 25 July 2022

★★★★★ 4/5

Trustpilot

First time buyers

My partner and myself are first time buyers so the whole process was really daunting but Mia made us feel so at ease and really helped with everything. Our move manager Hannah was great and always gave us updates when we weren’t always finding out the answers we wanted to !

Jessica · 22 September 2023

★★★★★ 5/5

Trustpilot

I phoned the Swindon site because my…

I phoned the Swindon site because my toilet wasn't working. Excellent customer service at the start because it was an urgent issue. Told me to log it on the website under maintenance which I did. I had someone out just over an hour later to fix the issue and its all sorted. Amazing service and thank you so much to the swindon site for sorting it out so quick. Definatly 5 out of 5. I would recommend this letting agency to anyone. Andy Libby

Andy · 14 July 2022

★★★★★ 5/5

Trustpilot

A Very Grateful Tenant

Like many, I've had a very tough year and to make things worse I have had a lot of problems with the flat that I am renting. However, I have been very lucky to have a wonderful property manager in Lisa Fazal who has been exceptional. She has been superb in correspondence with myself and my landlord - polite, friendly, fast-acting and understanding. Romans have been excellent throughout my tenancy and I have always felt at ease asking them for help, guidance and support.

Jon · 5 July 2022

★★★★★ 5/5

Trustpilot

Romans - Camberley... Excellent!

Matthew Pointing and his team provided a first class service. The marketing of my property combined with Romans ability to engage with serious buyers led to a swift completion. Romans property portal is excellent. Highly recommend.

Kevin · 9 December 2021

★★★★★ 5/5

Trustpilot

A very positive experience

A big thanks to Naomi Hamilton for dealing with my repair issue in such a speedy manner - reported issue on Friday morning, the contractor contacted me on the same day, and the issue was fixed on Monday morning! Thank you for the good service!

Happy · 26 January 2024