Trusted Agent profile · Guildford
★★★★★
1,549 reviews across 2 platforms
229, High Street, Guildford, GU1 3BJ
Romans's office in Guildford, at 229, is rated 4.1 out of 5 across 1,549 reviews on two platforms, including 59 Google reviews rated 4.5.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
TrustpilotRomans Lower Earley
The service we got from Romans was excellent!I dealt with Tim, Anthony and Rachel....who were all very professional and helped us every step of the way in regards to letting our property out.I would definitely use these guys again in the future!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleReally helpful and knowledgeable. Paul and Jade were great to work with. Would definitely recommend!
Dear Ripley Salgueiro Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent Customer Service
Lisa Fazal has been my property manager for many years. She is always very efficient, courteous and helpful. Any issues are always dealt with promptly and professionally. I am very happy with the service I receive from Romans.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent experience of selling through High Wycombe branch
The Team at High Wycombe were very good, particularly the Manager Stephanie, whose attention to details was excellent, provided brilliant advice and guidance and kept us in the loop at all times which assisted greatly in ensuring the sale went through very smoothly - we would certainly recommend the High Wycombe branch.
5/5
TrustpilotGreat support from Jessica and team
Great support from Jessica and team. We always received very fast and helpful responses to anything needed, and a great deal of support dealing with a difficult tenant. Thank you!
Dear Emily Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotShambles
Shambles 18 days and still we have not had our deposit back. We have now been told they will not be back until the 3rd Jan so will then be 29 days at least until they do anything. Over £1,000 owed and a young family of 5 just before Christmas Over 21 different letting managers in 10 years. They managed to lose the master keys for the property and we did a 312 mile round trip to deliver them back early so the landlord could get the house on the market faster and despite being told we would be reimbursed of course we have received/ heard nothing. Terrible company who are living up well to their cow boy image
Dear Joe Stocker,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotHonestly the most horrific lettings…
Honestly the most horrific lettings company I think I've ever encountered. Left with no window in the kitchen for over a year . Another Unsafe window for 4 years.Water coming through my roof and into my living room for 4 years actually had to replace my lights and TV! Still to this day have water coming through the roof. Bathroom has no shower rail so water is literally rotting the floor and no sealant around the bath or working bath taps again ongoing for 4 years (since moving in ) keep promising it will be done but it never is . I've completely given up. they order contractors to quote it then do not get back to the contractors . Countless days taken off work to accommodate countless quotes none of which in 4 years have actually been told to complete the works . Currently sat with the sound of dripping water into a saucepan . They simply do not care . I don't leave reviews often but I would seriously avoid renting with this company they really really will leave you with a complete state of disrepair and nowhere to go and noone that will fix the issue . Four Years of literal water coming Into the living room. They have cost me so much money avoid.
Dear Chloe,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
TrustpilotAmazing Service from the Staines branch
We received an amazing service from Yas, Jon and Ammar who dealt with our property purchase. They were very professional,ready to help and were able to update us with what was going on with the other side. As first time buyers, property buying can be a very daunting process. At the latter part of the process,Ammar too over the purchasing. He was always available to help, he explained the process, which questions we needed to ask our solicitors and explained all jargons used.They went above and beyond to make sure our purchase was completed in time. Thank you Romans for making our firsy home buying process a memorable one. Will definitely recommend!!
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat agent for residential sales in Maidenhead.
The sale process went as smoothly as it could, and the whole Sales team in the Maidenhead branch were very responsive, professional, and helpful at all stages of the Sale.In particular, Warren Hendry and his team made sure that all my queries were always answered promptly, and I also received great advice about the current housing market etc.
5/5
TrustpilotRomans and Partners is an excellent…
Romans and Partners is an excellent property managing agent. In addition to its professional services, it always put clients' interest at highest priority and provides its clients with timely, honest advises. I am so fortunate to partner with this company and hand over my properties to manage by this company with peace.
5/5
TrustpilotI want to rate Kimberley Garcia Jones…
I want to rate Kimberley Garcia Jones from Romans as 5* because of amazing response time and resolution time. Thank you Kimberley Garcia Jones for extraordinary support and out of the box thinking demonstrated always.
Dear Yogesh,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotKayleigh O’Connor is extremely helpful
Kayleigh O’Connor is extremely helpful, polite and professional. I am always very happy when I deal with her at Romans. She is prompt at responses to my emails and investigates problems/issues and advises me of situation ASAP.
Dear Sue,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
2/5
TrustpilotOk they got me a tenant
Ok they got me a tenant, that's the easy bit ! With a whole load of admin and service errors and issues I can only give them 2 stars. Think the problem is there are too many people in the process and you get moved to another new person at each stage of the letting out process. However, each person in the chain has not done the job properly. I am unable to recommend Roman's and once the tenancy is over I will move to another agent.
5/5
TrustpilotAmy is a wonderful professional who…
Amy is a wonderful professional who truly puts the client's needs first. She is quick to respond and gives you all the information that is needed. Wonderful experience!
Dear Aida AbdikogluCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSpeedy reletting and the right level
My property will become vacant in a couple of weeks and Anais Payne was able to find an excellent tenant at the right rent level with the minimum vacant period.
Dear ConstantineCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you Taylor for all your help
Thank you Taylor for all your help, you made the process so easy and smooth and found me some great tenants. Very professional. Would recommend you and Romans.
Dear Adam Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI've been a tenant for more than 18…
I've been a tenant for more than 18 month now, and Romans are managing the property they have been great, especially Kimberly Garcia from Reading branch our property manager.
Dear Mustafa Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotUnpleasant experience with Fleet…
Unpleasant experience with Fleet branch, placed an offer and was accepted, aware this wad subjected to the seller finding new place. Sales there are more interested in referral fee for solicitor, survey, asking me why I didn't proceed the survey after offer being accepted. No buying property experience before, I quickly arranged my surveyor to do the survey and thought this will proceed further. Came back to me legal process will not happen after seller find the new place. Have been asking for the update time and time, no more update and I have to search another property. Waste my £650 for the survey, totally unprofessional.
Dear Liam W.,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GooglePaul and his team were absolutely fantastic. Above and beyond! Would highly highly recommend.
Dear Elaine Victoria Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHelpful and friendly staff
Helpful and friendly staffSaffron and Hannah have both been really helpful in identifying suitable properties we may be interested in, arranging viewings for these and answering our questions. Quick and polite communication. Also, I appreciated that Romans letting agency were happy to conduct virtual viewings, which really helps when relocating from beyond Bath.
Dear MarianneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Hannah and Saffron a 5 star rating! Many thanksCustomer Care Team
3/5
TrustpilotSkye was assigned as the property…
Skye was assigned as the property manager for my let out property recently. He was very responsive and followed up things very well. He was much better than many previous property managers. If Skye had been looking after our propertyich earlier, I would give a higher rating.
5/5
TrustpilotTaylor Hepworth - excellent
Taylor Hepworth has been excellent, really explained well how my property can be let. Found me some great tenants in such a short space of time. Would highly recommend.
Dear James Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThanks to Mo for Excellent service
My property manager, Mohammed Rajpute provided me with first-class service. If there were any repairs to be completed, he promptly acknowledged the request as well as kept me informed about when contractors will be coming or getting in touch with me. Mo has great communication skills and is fantastic at keeping me informed. He always emailed me with an update or if there was something more urgent, he always rang me and told me about any issues or requests. If I left a message, he would always get back to me unlike my previous property manager from Romans. In my opinion, Mo is a great asset and a credit to his employer. Thank you and I wish him all the best in future endeavours.
Dear ViktorijaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotNice agents, great service ❤️
Absolutely the best estate company I have ever dealt with. Very professional, experienced and helpful agents.Sometimes moving house can be overwhelming but Amy, Saffron and Hetties were really helpful and made the whole process smooth and easy.Me, my partner and our little dog are really greatful for all the support received.Highly recommend!!!
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