Romans Guildford reviews

★★★★★ 5/5

Trustpilot

Natasha and Katie

Straight from the off meeting Natasha she was very easy going and forthcoming, she allowed myself and my partner to view the property at our own free will and and answered all questions in full detail without hesitation.Inside the Swindon office I was in contact with Katie who waited on hand and foot and disclosed all information quickly and efficiently and was an absolute please to deal with even when I felt I was being a nuisance. Natasha and Katie constantly made sure our procedures and process was quick and efficiently and worked at an incredible fast pace to ensure myself and partner got the home we desired. I feel comfortable knowing that any issues or questions we have in future they will give us 110% assistance and our best interest at heart. An amazing experience through a nerve racking time. A massive thank you to you both.

Jordan · 14 March 2023

★★★★★ 5/5

Trustpilot

Renting made easy with Katie & Natasha.

I would like to say a massive Thank you to - Katie Page & Natasha who have helped us on every step. You have both gave us massive confidences within your self's but also with Romans. Looking for a home can be stressful but you have made it stress free and always gave us the helping hand we needed on the way.Romans have made our home looking experience full of fun and excitement.Within x 2 weeks of our viewing we have got the keys to our home :DWell done to all the team within Swindon.Thank you.

Charlotte · 14 March 2023

★★★★★ 5/5

Trustpilot

Easy moving process

Nathan from the Tilehurst branch in Reading has been a great help in organising our move. We are first time renters with a lot of questions and Nathan was happy to help with any queries we had.

Sophie · 15 September 2022

★★★★★ 5/5

Trustpilot

Friendly and prompt customer service

Having recently moved into a Romans rental property, the property manager Kimberley Garcia-Jones has been a pleasure to deal with and happy to help with any issues, including swiftly arranging maintenance repairs and keeping me fully informed of updates while doing so.

Alex · 24 January 2022

★★★★★ 5/5

Trustpilot

Andrei Csomortani

My daughter and I travelled down from Yorkshire as she was about to take up a new job with Berkshire NHS. We had paid a deposit to another agent, who became increasingly evasive, then stopped taking calls.Two days before she was due to move in we abandoned all hope, cancelled the removal van and booked a further week of hotel. I walked past Romans that afternoon and saw a possible rental. Andrei took us there late that afternoon (Monday), we agreed an offer and Andrei said it might be possible to move by the following Wednesday.In fact he did it by the following Monday lunchtime!!!!Exceptional serviceThank you Andrei and RomansTerry Harris

MR · 13 March 2023

★★★★★ 5/5

Trustpilot

I had a great experience with Romans…

I had a great experience with Romans during my letting period with them, they were extremely helpful and supportive. Our property manager Christine Lancaster has been actively resolving issues during our stay at rented property.Thanks

Dhruv · 24 November 2022

★★★★★ 5/5

Trustpilot

Fantastic service

We were quickly able to get in touch with Romans after falling in love with a property they advertised on Rightmove, and arranged a next day viewing without any troubles. After the wonderful customer care provided by Amy, Saffron and the rest of the team in the Bath office, we happily signed the tenancy agreement and moved into our new home promptly. We were welcomed with warm regards, professionalism and outstanding communication. Thank you for everything you have done for us!

Vicky · 25 February 2023

★★★★★ 5/5

Trustpilot

Friendly and professional service

Very satisfied with the renting experience offered by Romans, particularly with the service received from Suresh Magar.

Gianfranco · 9 December 2025

★★★★★ 5/5

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Best agents of Romans

I have had a great experience in finding a perfect property to rent. Our agent was Steve who guided us throughout the whole process to get the property sorted for us to have a smooth move in. I would like to thank the whole Romans team for making it happen for me to get a house to stay in.

Rhea · 4 July 2024

★★★★★ 5/5

Trustpilot

A good Move Manager made the exchange…

A good Move Manager made the exchange take place. Essential and without it would be almost impossible especially when dealing with certain particular solicitor firms who quite simply are an absolute joke

Mark_Redding · 21 February 2023

★★★★★ 5/5

Trustpilot

I was recommended to speak to Romans…

I was recommended to speak to Romans after a friend had a really positive experience with them. So with this in mind, I popped in without an appointment late on a Friday as I happened to be passing and was greeted by the lovely Brittany. She was friendly, knowledgeable about the area and gave me all the time I needed to pick her brains on rentals in and around Bath. In addition to this, she followed up and emailed me everything that she said she would and was punctual in her response when emails were exchanged which went a long way for me! Great customer service, professional and a letting agency I look forward to working with in the near future!

Ian · 20 February 2023

★★★★★ 1/5

Trustpilot

Cannot get to view a property

Cannot get to view a property. I’m so tired of seeing suitable properties to rent advertised by Romans online, yet when I physically enquire in their branches they seem to have nothing available. Pretty unbelievable in Reading. Trying to book a viewing online is also pointless- they have a ridiculous form for every viewing you want to make demanding a full Experian credit report, then you get an automatic response saying someone will be in touch but they never do. I have the money and an excellent tenant history, but I give up with Romans as they obviously don’t care.

May · 19 February 2023

★★★★★ 5/5

Trustpilot

Great service at Romans

I’ve found everyone that I’ve dealt with at Romans to be , polite, professional and very capable. They invariably react swiftly to any questions or requests that I’ve had to pose. If I ask for an annual statement it’s produced and forwarded to me within the day of asking. I was with Dewhurst prior to Romans taking over and must admit to being slightly concerned that perhaps the personal service I was used would disappear with a big company. However I worried unnecessarily, the staff at Romans kept the personal touch that I was used to. In particular I wanted to mention Naomi in the Lettings Dept. She has been particularly effective. She has had to deal with a tenant who from my perspective was problematic. She has had to balance the needs of the tenant and me, as the landlord , to a very effective standard. She has always kept me informed and offered good advice when it was needed. It’s safe to say that with Naomi looking after my property, and the fact I live in Scotland, I have have not had any problems or anxiety in my time with Dewhurst and lately with Romans. I throughly recommend Romans.

Stewart · 14 February 2023

★★★★★ 5/5

Trustpilot

Another year of great service from the…

Another year of great service from the Swindon branch, especially Christine Lancaster, who is always knowledgeable about the market and the needs of myself as a landlord and my tenants. The professionalism and service is always great and has been for the numerous year we have been with Christine and Romans.

Pippa · 23 January 2024

★★★★★ 5/5

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We have rented through Romans Bracknell…

We have rented through Romans Bracknell for the last 4 years and overall experience has been great. Thank you to Lisa Fazal, who is always friendly and for when any issues arise these are sorted in a timely manner.

THORNER · 3 May 2022

★★★★★ 5/5

Trustpilot

Support over a number of years

As a landlord I regularly deal with Kimberley in answering Tenants queries and resolving propertyissues and find her very responsive to our tenants and just as responsive, informative and cheerful in any communications between us. I can't recall any occurrence of her not responding within a couple of hours unless she has been out of the office. In those cases arrangements have been made for someone else to stand in for her, or, in the case of short absences she has responded immediately on her return.If this is the general standard of all staff at Romans then both tenants and landlords should be well looked after.

Old · 6 February 2023

★★★★★ 5/5

Trustpilot

Massive thank you to Irene

Irene was brilliant, she went above and beyond for my sale, instead of passing me along to others she kept my case, kept me up to date the whole way chased constantly for me. I couldn’t thank Irene enough for all the help she gave me.

Mikaela · 18 February 2021

★★★★★ 5/5

Trustpilot

Friendly team, fantastic communication

I recently put my house up for sale with Romans, its my own fault that we have removed it from the market, we just cant find anything we like elsewhere. I honestly cant fault Romans, their customer service and communication has been 10/10. All of the team are so friendly and helpful. I will not hesitate to come back to them when we do decide to put our house back up for sale. Thank you so much.

Emily · 5 May 2023

★★★★★ 1/5

Trustpilot

What Service?

What Service?? The service I have had from Romans has been very poor, I have had to use the estate agent we are buying from to step in and take over as no one at Romans could be bothered or even help to get things moving. I had to keep calling Romans to get an update, when I did manage to get something done myself, the person dealing with our sale left Romans and we had to start again with someone else. Then they had to play catch up but again did not have the go in them to chase our buyer, they asked me if I could do that for them, then just before Christmas he left and I had to get the estate agent we are buying from to step in and take over otherwise we would’ve lost our purchase.The manager at Burnham has since taken over and I’ve had no contact at all from him, I had to call him to let him know we’ve exchanged contracts but still no effort from Romans side. This is the first communication I’ve had from Romans since the exchange before Christmas. To say your service is shocking is an understatement and I would definitely not recommend you to anyone moving soon. To still claim your fee when you have done absolutely nothing is a joke, but I expect I will get some communication then when that’s due.

Richard · 27 January 2023

★★★★★ 5/5

Trustpilot

Professional, Polite and open communication

Romans where a very easy and professional Estate Agents to rent through. Despite my own situation being less than ideal for both Estate Agents and landlords they perfectly communicated between all three parties and secured am agreement in less than two days. With so many peoples financial lives decimated by COVID it was such a relief to have someone who didn’t just make life difficult and instead looked to resolve any issues. I dealt primarily with Katie in the Lettings team and she was extremely polite and yet professional. Getting back to any requests I had in fantastic time and I really felt like she cared about my business not just the money of it. Definitely secured a renter for many years to come and I’ll recommend the Swindon team to anyone looking to move in the area!

Chris · 25 January 2023

★★★★★ 5/5

Trustpilot

Long term professional fully managed letting service.

We have used Romans fully managed letting service for many years and this has worked well for us, whilst overseas and also when back in UK.The property has been managed sensibly and we have benefited from continuity with a specific, named property manager (Donna-Marie Brant) who has been our point of contact over the long term. This provides us with confidence that queries from both the tenants and ourselves are addressed professionally, politely, consistently and promptly, together with ongoing personal knowledge of the letting history.

P · 24 January 2023

★★★★★ 5/5

Trustpilot

Good customer experience

The consultants are very friendly and professional. I've interacted with two of them. Amanda picked up our query quickly, answered all our questions, came on time and prepared for the meeting/view.Another colleague called me in approx. two hours after receiving my question about a property accepting dogs. It is the first time I have interacted with the Agency, and I am impressed.

D · 24 April 2024

★★★★★ 5/5

Google

Paul and the team are the best in the business!! Their patience, professionalism, quality of advice, attention to detail and customer service are unparalleled in the business. From the moment our offer was accepted, I was impressed by Paul whose manner and approach was way ahead of the competition. He also directed and managed the sale of the house and did so with expertise and a high level of efficiency. He also chased everything up relentlessly and gave me information on the progress of the sale, keeping the chain tight at all times. I recommend Romans without reservation and extremely highly. You won't find any better. 5 star service and staff at Romans in Guildford!!!!

Stephen · 16 June 2020

★★★★★ 5/5

Trustpilot

Really helpful and efficient staff

The team at Romans where really helpful. We dealt with Anne-Marie, Sam, Kerry and Courtney. All of which were really helpful and we secured our rental property within a week of contacting them. Would highly recommend.

Andrew · 11 August 2022