Trusted Agent profile · Guildford
★★★★★
1,549 reviews across 2 platforms
229, High Street, Guildford, GU1 3BJ
Romans's office in Guildford, at 229, is rated 4.1 out of 5 across 1,549 reviews on two platforms, including 59 Google reviews rated 4.5.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat customer service
My family and I have been renting through Romans for 10+ years now with no issues. Our concerns have always been dealt with swiftly and in a friendly manner. Fairly recently, Jacqueline Miles-Miller has been managing the property and has always been very responsive and communicative when dealing with our concerns. My experience with Romans as a whole has always been a pleasurable one. Great job!
5/5
TrustpilotSmooth experience as a Tenant
I had a 2.9 year tenancy period with a property managed by Romans .Denise, our property manager, was prompt in carrying out maintenance tasks . My experience with Romans - Basingstoke was positive and I found them to be meticulous and professional.
Thank you again for taking the time to let us know how we did. We really appreciate it!
5/5
TrustpilotGreat since Benjamin Nujeerallee took over…
Since Benjamin Nujeerallee took over as my property manager, things have massively improved over the shocking service previously received. Ben is quick to respond to issues and requests and progresses things well. Such a change. Thanks Ben.
Dear GavinCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotReally disappointed in the Swindon (Taw…
Really disappointed in the Swindon (Taw Hill) branch. Not only did I feel as though they didn’t really care about anything (since they took over from Dewhurst). I’ve just had to deal with an issue that nearly caused a problem with my credit file. They notified Thames Water that we had moved in to the property we just moved out from! And I started to receive outstanding bills from Thames Water!! Luckily I know someone who helped me sort it.
Dear Joe Botwright,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotI was really impressed with Romans
I was really impressed with Romans, Lorraine Eivers did an amazing job of updating us ever week and keeping on top of both us and the sellers to make sure the process was as quick and easy as possible, she was fantastic. The rest of the team were also excellent, when ever we spoke to them they were able to give us quick, accurate and up-to-date information on what was happening, they all seemed to work and communicate very well together.
Dear ToriCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotKimberley Garcia Jones
Service was speedy and great! Special thanks to Kimberley Garcia Jones for helping me with my flat maintenace issue and even going the extra mile to assist me even outside work hours! She was very kind and quick with her responses. Many thanks again
Dear Rach,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotThank You Romans from Reading Football Club
I want to thank everyone who assists Reading Football Club at Romans Estate Agent, Reading Branch especially Suresh Rana Magar, he shows superb customer service, assistance and professionalism and goes out of his way to assist our needs, I want to say that Romans is one of our top preferred agents, who I feel comfortable dealing with.
4/5
TrustpilotWell done Romans Yateley
My opinion of Romans as a company was not good but the branch in Yateley were so good it changed my opinion! Special mention to Jack Barton who was always available and his professionalism was second to none. So well done Romans and well done Jack
Dear Wendy, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotThanks to Roman Agent and her Move…
Thanks to Roman Agent and her Move Manager in my purchase. Move manager have had done a great job to help and liaise with my solicitor to shorten the consuming time and disputes. Hope Roman success in the future and keep it up.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotVery helpful and supportive
Amy was very understanding and helpful. She replied very quickly and thoroughly to all my queries. I especially appreciated her help in clarifying practices in renting in England and little tips on how to approach looking for properties without getting overwhelmed.
Marina, Thank you very much for your kind review. Thanks, Amy
5/5
TrustpilotKatie's assistance left a deep impression on me
I would like to take a moment to express my sincere appreciation for the exceptional assistance provided by Katie Page during my recent lease application process. I encountered some challenging issues that I believe few people have ever faced in this process, but Katie's unwavering patience and attention to detail were truly remarkable.I am grateful for the exceptional assistance provided by Katie Page during my rental process. She demonstrated remarkable patience in resolving the issues I encountered, and did so with empathy and kindness. I believe she is an outstanding representative and deserving of recognition.
Dear William ChauCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotShout out to Jade Small
Can I just say how good Jade Small is at Romans in Taw Hill, no question is an issue for Jade, Jade will always go above and beyond to ensure your kept upto date with the progress of your issue, Jade will always answer her phone, Jade is very professional and a credit to Romans
5/5
TrustpilotVery smooth process to secure flat for Uni
Very smooth process to secure flat for my daughters final year at Bath Uni next year with her friend. very efficient , responsive and personable approach .would recommend. Thanks Amy as its not always like this!!
Thank you again for taking the time to let us know how we did, Paul. If you're ever in need of more help, please let us know! We hope you have a great day! Thanks, Amy
5/5
TrustpilotAmy Southby-Forward has been…
Amy Southby-Forward has been outstanding. Professional, superbly efficient , friendly, objective and always available for advice . My flat was let within two weeks of initial consultation. Amazing! Her colleagues Saffron Willmott and Hettie Dewing both very effective and efficient added to the Romans Bath experience. I can’t thank you all enough.
5/5
TrustpilotI have had a great experience and first…
I have had a great experience and first class services thanks to Romans Reading Property manager Jessica Phillips…Jessica Phillips professionalism is top notch…she possesses an excellent spoken and written communication skills and always provides useful, great and fast response and solutions to any queries I have which is amazing..thank you Jess for your excellent services
5/5
Trustpilot5 starts for Stephanie and James
Stephanie and James made the process easy and were always available to answer any questions or contact the vendors to keep things moving. Even when an issue came up which wasn’t down to them, they did everything they could to resolve it in a timely manner. If I come to sell my property, I will do it through the Romans team.
5/5
TrustpilotThe Professionals!
I actually chose Romans to sell my property as the property I am looking to purchase is also through them and I thought it made sense, although had to negotiate a better rate in comparison to other Estate Agents. I have to say to date I have been impressed with the service received, the organisation seems very professional and there were a couple of things that I thought were excellent ideas such as having the Sales Team come round and see my house, meet me and ask any questions plus I could point out what I thought were the key selling points for my house. Having a professional photographer was also another nice touch and I hope that his skills help to sell my property! I found Jack Barton to be very professional and also liked that there was no pressure, I explained my current situation and he assured me that if I wasn't able to secure the right property I could withdraw from Sale.
Dear JacmarCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotZero stars to be clear
Zero stars to be clear. Basingstoke branch didn't leave us impressed at all. Handful of viewings with little feedback, no click through stats despite being told wed receive them. Sent numerous correspondence which was ignored but they blamed each other. You deal with a branch manager for 5 minutes then a lot of inexperienced staff who I doubt have ever bought a house.
Dear Carl 10,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotFantastic service from Farnham Branch
Fantastic service from Farnham Branch. Staff really helpful, efficient and professional. I would definitely recommend for selling a property. Special thanks to Hannah, Luke and Jack on helping me so much through what was a very stressful time.
Dear JoanneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMandy Tann is an excellent and a very professional Manager l.
Mandy Tann has been excellent in whatever she does in managing our property in Chineham. She is very well organised, prompt and handles the matters in a very professional manner. She is very courteous, polite and always willing to help.
Dear Tiwari,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you Kerry!
After a absolute nightmare with 2 other companies romans was a absolute breeze with me renting my first property. Thank you so much Kerry for making me feel so comfortable with the whole experience and being so lovely!
Dear EmilyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAston is such lovely person
Aston is such lovely person. Her visit was so professional, she get along well with my little son, she made him laugh! Her visit was so quick, didn’t even noticed and she was done with our 6 months property check.
Dear Kinga,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat Service
I’ve been with romans now for about 2 years, and it’s been a breeze especially Kimberley Jones , who’s always quick to respond to my emails, and handle any issues I have. She’s amazing and it’s been an exceptional service. Thanks Kimberley.
Dear Olere,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotMove Managers make the process bearable
Romans assigns a move manager to help with the process.Our move manager, Natalie Stewart was incredibly helpful, responded quickly every time, and endeavoured to solve all of our queries or issues to the best of her ability. Top tier service.
Dear Marvyn,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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