Romans Guildford reviews

★★★★★ 5/5

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Romans Basingstoke

As this was my first interaction with estate agents, I found that Ben Plowman bought an enery and outlook that the others seemed to lack. He has been very understanding to our circumstances and has kept us well informed. I would have no hesitation in recommending the team at Romans Basingstoke to anyone looking for a quality estate agent.

D · 21 August 2024

★★★★★ 5/5

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Romans rental and management services

Rental property ( 6 yrs ) - rented and managed by Romans.Very professional, always available, common sense approach and listen to the customer. Would always go above and beyond what was required. I would like to thank in particular Sam Morton, a very experienced member of the rental team - and Kim Stockley on the management team.

Lesley · 14 November 2023

★★★★★ 5/5

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Romans property Agency is the best…

Romans property Agency is the best services in Reading base my experience during I was looking for the house to rent ..5***** I recommended if anyone looking for the house don’t forget to visit Romans state Agency in Reading RG1 Thanks to all the stuff for your kindness to help me I’m moving to the new house tomorrow 🙏🙏

MAURICO · 26 September 2023

★★★★★ 5/5

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Friendly, efficient & professional

Friendly, efficient, practical selling service. Despite hiccups caused by a buyer completely dropping out without the courtesy to tell anyone, the property was re-marketed and quickly sold again. Would recommend Jack and his team.

Mrs · 3 March 2023

★★★★★ 5/5

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Romans are by far the best estate agents around!

Steph and the team at Romans worked tirelessly through a very tricky sale process, always friendly and professional and I couldn't be more grateful! I would highly recommend Romans to anyone looking for an Estate Agent in the Wycombe area, you will not be disappointed.

Dawn · 1 November 2021

★★★★★ 5/5

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Professional Service

The sale of my property was not straight forward but thanks to Carl Atkinson, Esther Binnie, James Fleming and the team for keeping me calm. I am so grateful for their support and ensuring I was in the loop every step of the way. I would highly recommend Romans when selling a property.

Ms · 3 February 2024

★★★★★ 5/5

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I'm personally really happy with the…

I'm personally really happy with the Romans Letting and Sales Team during and after sales support after active contacts had expired. Also on behalf of my late parents, who were always very happy with their Letting and management services.Thank you, a special mention to Christine for all her help with the estate of my late parents. Regards Robbie Emmett

Robbie · 15 September 2023

★★★★★ 5/5

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Nathan

Nathan , based at The Tilehurst Branch , was very helpful , professional , and followed up once I moved into my new home , his colleagues Steve and Mark , were also a great help . Particular thanks to Nathan once again , for working closely with me all the way .

Joyce · 31 January 2024

★★★★★ 5/5

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I have had a great experience with…

I have had a great experience with Lewis Bebb at Romans. He is very efficient and reliable. He kept me updated every step of the way. He was very prompt, very patient and always returned my calls. He is incredibly fast at dealing with matters. I would highly recommend Lewis. He is the best!

Sandra · 5 January 2024

★★★★★ 5/5

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Jarred was excellent, would highly recommend Romans

I have just sold my house with Jarred and the whole experience has been second to none. Jarred has gone above and beyond in everything, He is very supportive has offered me excellent advice and has made the whole process as smooth and straight forward as it possibly could be. I would absolutely recommend Jarred and Romans. Thankyou guys so much

Tina · 17 July 2023

★★★★★ 5/5

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Big thanks to Ash Lovell

Big thanks to Ash Lovell. Although we ultimately found our new rental through another agency, our first viewing was with Ash and he stayed in touch and helped us maintain perspective as we navigated our way through the current roller coaster rental market. A real professional! Will certainly be in touch the next time we're looking to rent or buy.

EL · 7 August 2023

★★★★★ 1/5

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Dreadful managed letting service

Used Romans for a "fully managed" service on a rental flat.The tenant they sourced paid a couple of months rent and then just stopped. Over a period of 8 months, if Romans did anything more than the odd phone call to manage the situation it was not apparent to me. I felt completely abandoned by them.Our "dedicated property manager" never once responded to emails or returned my calls. Like not ever. They only got in touch when they wanted something. The only way I was able to get any attention was to turn up at my local branch and make a fuss.When the tenant eventually left in a trail of debt and damage, Romans did nothing at all to recover the debt. I was told there would be arbitration but nothing ever happened.My experience involved a lot of stress, a lot of being ignored and ending up significantly out of pocket. Literally the opposite of what a managed service should offer.

Darren · 14 April 2023

★★★★★ 5/5

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Difficult negotiations

Donna-Marie Brant kept us fully informed throughout recent difficult situations of our rental property , we would have found it very stressful without her expertise of many years of working in the industry.

AERV · 9 March 2023

★★★★★ 5/5

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Top Review Nathan Stevens

Nathan Stevens is a fantastic Property Manager. He managed to help completely re-furbish our house at a time when it is very difficult to get contractors. He is also very good at co-ordinating between the different departments in Romans which tend to get separated in the process. He basically made a project work well that could have been very difficult. Thank you!

Polly · 6 June 2023

★★★★★ 5/5

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As first time Landlords

As first time Landlords, choosing to rent out our home so that we can travel, we chose Romans on personal recommendation.They have proved to be helpful during the various stages, as we endeavoured to meet all the legal and administrative requirements to enable their tenants to live in our home.We have been pleased with the responses, help and advice we have received from Kerry Moody and Alistair Schorah, in particular. Having opted to pay for their full management package, we look forward to their continued support during our stay on the other side of the world.J&S

Jc.but · 4 April 2023

★★★★★ 5/5

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Professional Team

Mike Page has consistently given good advice and been most professional. I greatly valued his opinion, guidance and common sense. Chris was also excellent in liasing with our buyers and went the extra mile in visiting the property and also giving very sound advice. Would highly recommend both to any vendor, wanting sensible, constructive advice.

RKW · 25 November 2023

★★★★★ 1/5

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Abysmal property management

Absolutely abysmal property management. I moved into a property they are supposed to manage to find it disgustingly filthy, clearly not checked, smoke alarms 18 months out of date (lucky previous tenants!) I had to hound them for weeks to get them to do something about the issues and not one of the issues was addressed with any real apology or acceptance of failure to do their job. Their response (after chasing many times) "we have a receipt for the professional cleaning" ... well, clearly no one actually looked to check the cleaning had been done ... or that the property complied with the law.Examples of the filth: curtains stained; carpets full of moths and matted with dog hair; mouldy food in the fridge; urine on seats and around the base of the loo, window frames mouldy; and much, much more ... Thankfully, all photographed as evidence.

Mark · 21 March 2023

★★★★★ 5/5

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My experience with romans had been…

My experience with romans had been quite good. The process of renting and moving out was both quick and smooth. Our property manager Izzy York was brilliant and she helped us all the way. Very professional and helpful.

Muhammad · 11 August 2022

★★★★★ 5/5

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Romans Burnham

David was excellent to deal with from start to finish. He was always on hand to answer any questions and very easy to get along with. I can not recommend his services highly enough.

Sfm · 10 January 2023

★★★★★ 5/5

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Romans Head Office Bracknell

We have been dealing with Donna-Marie Brant for a good number of years now on our properties and always had a very good working relationship with her.Donna is honest, professional, polite and sorts out any problems that may sometimes occur.

R · 10 May 2022

★★★★★ 5/5

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Denise Hurn

Would like to mention Denise Hurn a very professional kind hearted lady that is always available to help in any situation. Thank you Denise for all your support and hard work 🙂

Marina · 15 March 2023

★★★★★ 5/5

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Workingham angent Sam Thank you so much

Workingham angent Sam He is patient and can help customers solve problems every time!Efficiency is perfectWe were so grateful to meet him and the Romans on our first UK rentalI will definitely recommend to my friendsthank you Sam

Ki · 6 August 2022

★★★★★ 5/5

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Mission not impossible!

Had the most friendly & professional experience from Romans in Camberley. A huge thank you to Barnaby and Olly. So helpful & made a really difficult time for us so much easier. I thought I would never find a house to rent! Thank you.

Samantha · 1 October 2021

★★★★★ 5/5

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A job well done

Romans have been managing a pair of buy-to-lets for us for about eight years, and have done it very well. My particular thanks go to our primary contact, Stacey Cowap, who keeps us well informed about events without becoming intrusive, acts as conduit to specialised departments when required, and remains in (apparent) patient good humour when I bang on about stuff I often don’t completely understand. I’d also like to mention Lewis Bebb who navigates us gracefully through any issues surrounding changes in tenants. It’s people like these that make it worthwhile to be a client of Romans.

Mr · 14 March 2023