Romans Guildford reviews

★★★★★ 5/5

Trustpilot

Although a lot of negative reviews on…

Although a lot of negative reviews on here, I felt I needed to write a review stating that my experience with Romans Group was excellent. That was due to Sabina Jousif, the Lettings Move Manager. She was efficient, well organised, always got back to us straightaway and dealt with any enquiries promptly. Thank you so much Sabina for making moving home less stressful! Daniela

Daniela · 30 June 2021

★★★★★ 1/5

Trustpilot

So poor

So poor. The inability to communicate and keep myself as a tenant updated is well below the standard expected. Emails not being responded to and appointments (multiple) canceled with hours to go with no explanation or apology is simply awful. As a previous landlord and now some experience as a tenant I won’t be recommending or returning to ROMANS. I hope for the sake of the company that it’s just the Camberley branch which is so poor. Customer experience is everything and sometimes a little apology goes a long way.

Mr · 28 May 2024

★★★★★ 5/5

Trustpilot

Amy was absolutely wonderful and made…

Amy was absolutely wonderful and made the the whole process so easy. She was so professional but at the same time very genuine, and we got a sense that she really cared about our family. Couldn’t have asked for a better person to guide us through the rental process.

Mark · 25 April 2023

★★★★★ 5/5

Trustpilot

I recently had the opportunity to work…

I recently had the opportunity to work with Anais Payne as my house agent during the process of renting a property. Overall, my experience with Anais was positive.Anais demonstrated good communication skills throughout the transaction. She was responsive to my inquiries and kept me informed about the progress of the rent. She promptly addressed my concerns and provided clear explanations when needed. Her knowledge of the real estate market and local regulations was evident, and she provided valuable insights and guidance during the process.I would recommend working with Anais.

Mihai · 23 May 2023

★★★★★ 5/5

Trustpilot

Repeat Customer!

Tom was a pleasure to deal with.He took the time to explain the process in detail, provided me with relevant information on the local housing market and there was no pressure to instruct Romans.We are very happy with the service previously provided when we sold before and are confident we will receive the same again!

Shirley · 22 September 2022

★★★★★ 5/5

Trustpilot

Hat tip to Kim and her efforts of late

My partner and I have been tenants at the same property for four years that is and has always been managed by Romans. Kim, our property manager, is due a shout out for the hours she puts in to looking after our flat, tenancy and rights since she took over our tenancy. It feels as though Kim ensures our landlord and ourselves are well informed, looked after, heard and reasonable. Whilst there have been a few maintenance issues over the years with one particular issue persisting, Kim has made us feel like resolving it is a priority (as I expect she does for everyone when it is a legal requirement to have said issue rectified, which it is in our case) and although it must be arduous and repetitive she’s professional, persistent and stays in contact. I have no doubt that she has a fair and decisive approach to her work (but she’s also a good crack on the phone).

Caro · 23 May 2024

★★★★★ 5/5

Trustpilot

Catherine The Great!!

We agreed a sale on our property back in October 2022 through Romans after marketing for 2 weeks. Unfortunately our buyers used an online firm of solicitors who were uncommunicative for the majority of the time. Our buyers were also a nightmare to deal with and frustrated the process at every turn possible. Catherine (Move Manager) has been amazing. She has been the liaison point for us all throughout the nightmare and finally, after 7 months of delays, we are now completing next week. Thank you Catherine!

Shirley · 16 May 2023

★★★★★ 5/5

Trustpilot

Mandy and the team at Romans have been…

Mandy and the team at Romans have been nothing but brilliant with our tennancy in Gunwharf. We used the flat for multiple employees over the last 2 years and the team have been very helpful with all queries and any small issues that have risen over that time.Thank you!

Charlotte · 14 April 2023

★★★★★ 5/5

Trustpilot

They have sold 4 units for me recently

They have sold 4 units for me recently. All completed. Great service and follow up. A go to Agent for management and sales in Reading

Jeremy · 9 March 2026

★★★★★ 1/5

Trustpilot

Romans Bracknell

Romans Bracknell - TennantSo I've recently vacated a 1 bedroom flat and handed back to Romans after living there 3 years. My experience.Romans have zero interest in your property after you have moved in, a 6 monthly check was done and I sometimes received the report, with no problems highlighted.During my notice period, I had a very rude phone call from one of there letting managers, resulting in me hanging up. Move forward to the move out and final inspection. I repainted the bedroom to white and also a hallway, the place was thoughroly cleaned including shampooing the carpets. I even sent photos directly to the landlord who was very happy and we left on good terms.The Romans report was conducted and was awful, it picked up every last item it could, ignoring the fact it hadn;t been renovated for at least 20 years and was showing signs of wear and damage from previous tennants - were talking chips on kitchen cupboards, discolouring of light switches etc. It ended up with the landlord insisting Romans release my deposit, which they finally did 3 weeks after I had vacated.So - go into an agreement with your eyes open, expect them to try everything to keep your deposit. and best suggestion, avoid altogether. Rude, unprofessional senior lettings manager and quite devious with the final reports.To save Romans the time of the pointless response please see below.Dear Customer,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercareatlrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team

Martin · 19 May 2024

★★★★★ 5/5

Trustpilot

Excellent and efficient service from…

Excellent and efficient service from Kaitlyn during our check out, thanks for all your help !

Sarah · 14 May 2026

★★★★★ 1/5

Trustpilot

HORRENDOUS service landlord be warned…

HORRENDOUS service. Landlord be warned ⚠️!!!! Avoid if possible. Left my home with leaks, hundreds of pounds over charged in repairs, No rent payments due to system errors. If you try to complain to mangers they dont get bk to you!

Leanne · 13 October 2025

★★★★★ 4/5

Trustpilot

Property Manager review

Romans have been looking after our properties for many years.

Lisa · 25 June 2026

★★★★★ 1/5

Trustpilot

Romans is absolutely the worst ever

Romans is absolutely the worst lettings agent I’ve ever ever had the displeasure to deal with.They've left my tenancy property unmaintained, denied liability for fixing them including heating during winter, charged extortionate fees for cleaning, and followed up with communications months later and charged for poor communications during arbitration. Utterly clueless communications and without a care for tenants in the world.I've also sold several properties - both with Romans and without high street real-estate agent in the UK myself - don't bother with high street real-estate agents if this lot are anything to go by (their agents will all get paid a flat fee anyway if your house sells for 100k more or less - hence they will all value high, then high pressure to take the 1st offer!).Instead of thousands of fees for poor service, one can easily save money by using one of many on-line sales agents that charge you literally pennies (Strike is one, there are many similar).I would strongly recommend anyone considering Romans as their lettings agent to pick another agency due to the shambolic customer service and dreadful after care. I have little doubt it will be a similar experience once you've signed for them as seller, and you will be locked in for month/s.Avoid at all costs.Happy to provide Trustpilot full documentation if required for this shambolic company.

Mathew · 22 April 2023

★★★★★ 2/5

Trustpilot

Renters beware!

They're objectively the worst estate agents we ever had while we rented. If you consider renting a property from them (and I can't blame you, since it is important to find a property you like), read below to make sure you're not caught off guard.1) Beware of the contract. Ours assigned a compulsory +5% increase Year on Year on the rent, with no room to negotiate. So take the time to calculate how much that represents in terms of rent in 3-4 years. For us, it added about £200/month over the course of 3 years.2) Beware of the tenancy notice clause! Our contract requested 2 months notice TO END ON THE DAY RENT IS DUE! That means, if rent is due on the 5th of January and you give notice on the 6th of January, then your notice will end on the 5th of April, which would basically be 3 months notice, not 2! I let you imagine the headache in terms of aligning dates if you are moving elsewhere...3) Checking In: Make sure you take lots of date-stamped pictures (we did) and also videos. It will come in handy at the end of the tenancy. Read on. 4) In the first year, they'd warn us of an upcoming property check almost every 2 months. I checked in the contract: there is no mention of what is a reasonable amount of property checks. To add insult to injury, they'd say they'd come at some time between 9AM and 4PM (nice and vague, not helpful). 3 times, they didn't turn up. 3 times! When I got in touch to ask them to stop booking property checks, or to actually turn up, and to at least apologise for not turning up, they simply replied "yes we will be there next time". They eased off the property checks, but never apologised for wasting our time, waiting at home for them to turn up. Again, this happened 3 times.5) Checking out. We checked the contract. Nowhere did it mention that it should be professionally cleaned, so we spent several days cleaning the house to a point where it was cleaner than when we moved in. Yet, because we did the cleaning ourselves they didn't bother checking the state of the house and tried to charge us nearly £500 for deep cleaning. £500!! A good cleaner charges £12/hour. Did someone really spend 40 hours cleaning a house that had already been cleaned? The irony of it is that the cleaning company they used states: "As a minimum, you need toreturn the property as you found it (with some allowance for fair wear and tear). If the propertywas not cleaned to a professional standard when you moved in, you will generally not beobligated to professionally clean the property when you move out. Landlords cannot insist thatyou return the property in a better state compared to when you moved in." Needless to say we disputed this charge and won our case. I bet the landlords weren't pleased to be £500 out of pocket thanks to Romans!I hope this review will help you avoid these nasty pitfalls, if you rent with them. In the 3 years we rented with them, we must have had nearly 10 property managers. Make of that what you will...

Jonathan · 7 May 2024

★★★★★ 1/5

Trustpilot

The worst company to let from

The worst company to let from.

I · 21 July 2026

★★★★★ 2/5

Trustpilot

Not Great for Students

Our experience of Romans (Bath) has been very poor. The property was not clean when our daughter moved in (including cigarette ends left by previous tenants) and faults do not get fixed. After a year they told the girls there was a slight discrepancy in money owed (less than £20 when rent paid to-date is over £20K). When the amount was queried, Romans promised to investigate implying it could be a system error. Despite responding immediately, and being told to wait, I (as guarantor) now receive an email saying I am being pursued for the money. Calls to the branch have not been returned, and the credit department number just goes unanswered. It has caused a lot of stress when we have done everything Romans asked of us.

Andy · 24 July 2025

★★★★★ 5/5

Trustpilot

Exceptional Service and Communication from Romans Tilehurst.

I recently began renting a property through Romans Tilehurst and I couldn't be happier with the service I've received. From the moment I first contacted them, I was impressed by their professionalism and dedication to providing excellent service.Steve, Nathan, and Lorraine from the Romans team have been incredibly helpful throughout the entire process. They were always available to answer my questions and address any concerns I had. Their quick response to my emails and telephone calls made me feel valued as a client and ensured that everything ran smoothly.The communication with my new landlord facilitated by Romans was top-notch. They acted as a bridge between us, ensuring that all necessary information was communicated promptly and accurately.Overall, I am delighted with my experience renting through Romans Tilehurst. Their commitment to providing outstanding service and their professionalism are truly commendable. I highly recommend them to anyone looking for a reliable and trustworthy estate agent in the area.Thank you, Steve, Nathan, Lorraine, and the entire Romans Tilehurst team, for making my transition into my new rental property a seamless and pleasant experience.

Lisa · 24 April 2024

★★★★★ 5/5

Trustpilot

Highly Recommended

We were having trouble in finding a place and Romans Burnham were the most helpful of them all!David was our agent who was in constant communication, answered all our questions (even on the weekends!) and catered to our availability on viewing places. He helped us through the process of finalising with such ease.

Maria · 30 September 2022

★★★★★ 5/5

Trustpilot

Refreshingly good service

I have recently rented a home through Romans. What could have a a stressful process was made easy by Jon Randall.

Jon · 28 March 2026

★★★★★ 1/5

Trustpilot

Worst letting team to work with

Worst letting team to work with. Specially the one called Simron Johal. They were nice on the phone and never follow what they say on the phone.

Thisanthan · 7 February 2026

★★★★★ 5/5

Trustpilot

Absolutely Fantastic…

My experience of Romans has been nothing but professional. The respect and courtesy afforded me was second to none. Mike and Luke went above and beyond. Their communication was succinct and they did not play games. They really have the balance right of acting for the vendor but also working with the purchaser to find acceptable middle ground.I have nothing but praise for Romans, its a pity that other estate agents are not as supportive and transparent.

Kalem · 16 June 2023

★★★★★ 5/5

Trustpilot

Exemplary Service from Romans in Swindon

We have used Romans, formerly Dewhurst, since buying our rental property 8 years ago. In that time Christine Lancaster has excelled in looking after ourselves and our tenants with efficiency, courtesy and empathy.Dealing with and resolving any issues that arise. We are not residents in Swindon so having this reassurance that our property is well managed is vital.Thank you Christine Lancaster and keep up the good work. You are an asset to Romans Lettings in Swindon.

Angela · 10 July 2023

★★★★★ 5/5

Trustpilot

We have been using Romans as our…

We have been using Romans as our lettings agent for over twenty years and Donna has been our property manager for the longest time. We have found that they are responsive to both us as landlords and to our tenants and have nothing but good things to say!

Mario · 11 March 2023