Trusted Agent profile · Guildford
★★★★★
1,550 reviews across 2 platforms
229, High Street, Guildford, GU1 3BJ
Romans's office in Guildford, at 229, is rated 4.1 out of 5 across 1,550 reviews on two platforms, including 59 Google reviews rated 4.5.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
Trustpilotefficient service
I have been dealing with Kimberley Garcia Jones at the Reading pm department for a number of years, I find Kimberley extremely professional, efficient and very friendly to deal with, I am in the property business myself so appreciate the hard work carried out on my behalf and would highly recommend Kimberley and her team. steve peters
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotExcellent help and friendly communication
My post-moving experience so far with Romans has been excellent. Kimberley has been extremely helpful with any issues I have raised, as well as responding quickly and in a friendly demeanour. It has meant I have able to settle into my new rental with as little stress as possible.
Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat Staff
I have been with Romans in Swindon for the last year. I have found them to be helpful and quick to respond to any issues. A special shout out to Christine Lancaster who is full of knowledge, always efficient at solving any rental issues and approachable and friendly. I also recently had the pleasure of speaking with Naomi Hamilton who was incredibly helpful and knowledgable.
5/5
TrustpilotGreat experience with Romans (purchasing a property)…
I've had fantastic experience with Romans Woodley throughout the purchasing process. Daniel was very professional, kind, knowledgeable and supportive, from organising the viewing, through negotiations, to the exchange process (we are due to complete in few weeks). In addition, Romans Move Manager kept me informed on the progress, in all stages of the process, which I found very helpful.I can highly recommend Romans if you are thinking of purchasing a property!
5/5
TrustpilotA great start!
Mike was very easy to talk to. He was interested in our reason for wanting to move and had a really good knowledge of the areas we are interested in. Romans are very well set up and their partners in conveyancing etc were also very fast to get things moving.
Dear FroudyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you to the Romans Team
Thank you to the Romans Team, Winchester
Hi there, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotI have used Romans Landlord service for managing our house
I have used Romans Landlord service for almost 7 years. Kimberley Garcia Jones - Property manager for managing our property is simply awesome. She is always prompt responding the query and she make sure the landlord is always well informed about any issues that tenant are facing follow it up to till the end to resolve the issue. Kim is a great asset for Romans.I would n't happy to use Romans services for my future needs.
5/5
TrustpilotI have found your company very…
I have found your company very professional. In particular I've been dealing with Reece. He has been so helpful and very knowledgeable about each property. Reece has promised to find the right property for me and I believe him. Very honest and good with dealing with people. In an age when customer service isn't always everyone's priority I found it refreshing to have been on the receiving end of true professionalism.
Dear BarbaraCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Reece a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotRomans Swindon, Christine Lancaster
Been with Romans Swindon for over a year now and I’ve had no issues with them, Christine Lancaster is really lovely and helpful and gets any queries taken care of rather swiftly. I had an issue with my boiler and submitted a fault report, Christine called me back, after taking a few details Gasworks resolved the issue the very next day, really happy about that.
5/5
TrustpilotFive star for Nathan Stevens at Romans
Five star for Nathan Stevens at Romans. Nathan has been my property manager for almost one year. His professionalism and excellence is second to none. I'm really pleased with the overall services from Roman and I will definitely recommend to anyone who needs property management.
Dear Lynn Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAmazing experience with Romans!
Can’t recommend Romans enough! Oliver has been absolutely amazing amazing throughout this process and willing help us resolve any issues throughout. He puts the customer first and makes it his priority to help. Also helps that he is genuinely happy to do so, he’s very good at what he does!
Thank you again for taking the time to let us know how we did. We really appreciate it!
5/5
TrustpilotAn extremely professional service
An extremely professional service. We can't thank Mark and Nathan enough. It was a great pleasure to work with them. We had extremely exciting, emotional and beautiful moments with them during the rental process. They supported us in every way during this difficult process and this means a lot to us. They are an extremely professional team, together with their manager Steve.Highly recommended
5/5
GoogleGrace was great from my first viewing, through to beyond my purchase. She was more human, friendly and informative than some of the estate agents I had been dealing with in other agencies. Always happy to answer and questions and to promptly find out information that she did not have to hand. Thanks Grace, I love my new flat.
Hi Sophia Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us and especially the service from Grace. Best wishes Customer Relations Team
5/5
TrustpilotJust wanted to say what a pleasure Kim…
Just wanted to say what a pleasure Kim Stockley was to deal with at the end of my tenancy. Everything made clear !
Dear DominicCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotKim Stockley - brilliant
Struggling to have an issue resolved, Kim Stockley kindly stepped into the breach, pulling out all the stops to help. Many thanks Kim
Dear NormanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Kim a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotThoroughly impressed!
Thoroughly impressed!The effort Ayse Yerlikaya put into making this a quick and very easy process is sincerely appreciated. She went out of her way to make sure both us (as tenants) as well as the landlord get what they desire. At times, she worked until the late hours of the evening to ensure our offer is received by the landlord.Well done, and keep it up!
Dear RaymondCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Ayse a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotWe are very happy with the service that…
We are very happy with the service that we had from Lucky Sherpa and all the team at Roman Reading. Within 3 days Roman had successfully letting our flat out. Lucky Sherpa deals with all our queries promptly therefore we would highly recommend Roman.
Dear LorettaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAn extremely professional service
An extremely professional service. We can’t thank Mark and Nathan enough. It was a great pleasure to work with them.we had extremely exciting, emotional and beautiful moments with them during the rental process. They supported us in every way during this difficult process and this means a lot to us. They are an extremely professional team, together with their managers Steve.Highly recommended
5/5
TrustpilotProperty management
Hi Donna at romans looks after our property in Bracknell and is always very helpful with anything we need to know or will find out if she doesn’t have the information at hand .Donna is very approachable and nothing is to muck trouble Simon
Dear SimonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotDO NOT USE ROMANS !!!!
Dear Duan Coertzen, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
TrustpilotAnais Payne is a credit to Romans
It has been a pleasure communicating with Anais Payne from the Caversham office. Not only is she so very presentable, she is proficient in her role and responds to communication by return, always going the extra mile to make sure her customers are taken care of. Anais is a credit to Romans!
Dear Lorraine,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotChristine Lancaster is the 'Star'!
Christine Lancaster is the whole reason why we like Romans. She has been our contact throughout our tenancy as does a fantastic job. Her customer service is excellent and we have always felt we are in safe hands if there is every an issue.
Dear EddieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThe Tilehurst branch continue to excel!
With the help of Mark, Steve, Nathan and the Tilehurst team, I've just completed the purchase of the rental!
Dear Benjamin Lloyd-Hughes, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
TrustpilotThank you Romans
I am a landlord using Romans and want to thank Isabella York for all the support provided with managing property issues with existing tenants and ensuring the completion of renewals when required. I am always kept up to date with progress and all issues are resolved swiftly. Thank you!
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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