Romans Guildford reviews

★★★★★ 4/5

Trustpilot

Big thanks to Swindon team and Katie

Big thanks to Swindon team, especially to Katie and Debbie, great continuous effort to get un into our new home which we simply love. A single down point and that is in regards to the referencing company, not very efficient considering nowadays fast information access.We highly recommend Romans Lettings in Swindon, kind, respectful and genuinely helping, top professionals, we thank you.

VICTOR · 7 September 2022

★★★★★ 4/5

Trustpilot

Happy with the service provided

I have always found the staff at Romans extremely helpful especially Stacey Cowap who always answers emails very promptly. I have a fully managed service which means that any issues are dealt with by Stacey or one of her colleagues and they have a large number of vetted tradespeople at their disposal. My only criticism would be the extra charges they apply in addition to the management fee but on the whole very happy with the service.

Debbie · 18 December 2023

★★★★★ 5/5

Trustpilot

Great service from start to finish.

Great service from start to finish, Jarrad was fantastic always available for any questions we might have. Catherine was an absolute credit to the company without her i may well have changed my mind about selling we cannot say enough great things about her. no fault of romans more solicitors issues. Would highly recommend.Mhairi & Martin Hewson

Mhairi · 14 January 2023

★★★★★ 1/5

Trustpilot

Would not recommend

Ordered a dress which was lovely but didn’t fit. Wanted to send it back but they had sent me a blank page for returns - tried their landline which doesn’t work. Wrote a label by hand and returned it. That was 7 weeks ago and not credited it to my account. Would not recommend them and would not use them again.

Hollock · 12 August 2022

★★★★★ 1/5

Trustpilot

Be aware tenants!

Rented through Romans in the Buckinghamshire area. They couldn't get enough of me when I wanted to rent a property, however as soon as money changed hand's, they could not have cared less. I have also just found out my colleague, who is under a different branch, is going through exactly the same thing!I am a single professional renter working a very demanding job in clinically in the charity sector. In summary, The day of moving in, the downstairs utility, which was the only access to the Property, was being ripped out! I had no washing machine, no fridge. Romans claimed to have known nothing about this. Nor offered any solutions other than take my washing to a laundrette. I was left like this for over 2 weeks. The property also stank of cigarette smoke and took several days and cleaning to eventually rid the smell.I had 3 different "property managers" in the first 3 months of renting,none of which were responding to my emails.The open fireplace had bare sharp metal hanging down from it. They left me like this for 8 months.The TV aerial never worked and was never fixed in the time I was there despite me sending emails.The utility area was left filthy and fridge grim. Again despite several emails to get this cleaned they never done this and I was left to clean this myself (it really was grim) A contractor of the landlord entered he property without my knowledge, again Romans claimed to know nothing about this and they were being paid to manage the property. The property was left clean, oven clean carpets wet cleaned. It was better than when I moved in. However a relative of the landlord twice entered the property without prior notice despite the checkout not being completed, heaven knows what for or what he was doing. Again Romans could not have cared less and were charging me £300 for cleaning and £25 for damages which I initially tried to contest but was told in an email i can take it to arbitration which then after they will instruct a debt collection agency to collect fees!! This was a threat! Due to my work and the need to look after my mental health, I was left no alternitive to pay but i will pursue with their regulatory body, but without debt collection agencies hanging over me. My colleague, a mother of 2 and a senior Nurse is also going through simular with a Romans branch. It's really sad in 2023 how tenants can be treated and the blatant disregard for professional management and fair treatment. I write this review not for me but to protect the vulnerable people out there who do not have a voice.

James · 1 October 2023

★★★★★ 5/5

Trustpilot

Friendly and helpful

Saffron went above and beyond finding me a property to view that suited my needs. Had a great viewing with Hannah, she was able to answer all of my queries perfectly.

Alastair · 2 September 2024

★★★★★ 1/5

Trustpilot

Very unprofessional staff

Very unprofessional staff. They only let us know the flat is not available to view after a 90 min drive to get there because they didn't have the correct keys. We were told this as we arrived at the property and there was opportunity for them to tell us before as we had a number of calls with them arranging the viewing that day. Just very disorganised and unprofessional. There was an attitude of not wanting to sort the problem and no remorse for wasting our time. To add on top of this the listing didn't even meet our minimum requirements which we had outlined to them.

Mei · 21 September 2023

★★★★★ 2/5

Trustpilot

Bracknell branch is terrible

Bracknell branch is terrible. I’m a tenant and every time we have a problem Romans is completely ignoring us, not answering the emails, not returning the calls. Sometimes takes months to resolve the problem but they are first to take the money. Not recommended.

Bar · 3 November 2025

★★★★★ 5/5

Trustpilot

Excellent customer service

We had excellent service from Romans and especially our main contact Saffron Willmott. Every request was handled quickly and efficiently and Saffron was able to help with remote viewing of the property. She then supported us through the process, along with the full team and we are now happily renting the property. Recommended!

Paul · 4 May 2023

★★★★★ 5/5

Trustpilot

We have been with Romans about 6 months…

We have been with Romans about 6 months after a nightmare with our previous letting agents. They are really professional and are very quick at dealing with any issues. We recently had a leak from our upstairs neighbour and our property Jack Cracknell was able to get hold of the upstairs neighbour and sort it ASAP. I highly recommend Romans

Kristopher · 31 August 2022

★★★★★ 5/5

Trustpilot

Me and my partner had used Romans to…

Me and my partner had used Romans to rent a property in the Berkshire area this past month, and I found the process very straightforward.

Hugo · 14 April 2026

★★★★★ 5/5

Trustpilot

Stephanie and her team have been great

Stephanie and her team have been great. No question has ever too big or too small. Stephanie has really kept me sane throughout the stressful selling process - great with communication whether it be on email or picking up the phone and couldn't be more grateful. I couldn't sing her praises enough. I would definitely recommend using Romans for the sale of a property.

Nikki · 21 February 2022

★★★★★ 5/5

Trustpilot

After previously using another “no win

After previously using another “no win, no fee” estate agent based in Reading, the experience was disappointing and lacked communication. Switching to Matt at Romans was the best decision we made.

Lucy · 24 February 2026

★★★★★ 5/5

Trustpilot

We dealt with Tim and Antony in Lower…

We dealt with Tim and Antony in Lower Earley. Both men are very approachable and were understanding of our needs. Hopefully the tenants they found for us will be with us for a long time but we would not hesitate in going back should we need to in the future. Excellent service, regular updating and there if and when we need them. I strongly recommend them.

Jayne · 12 October 2021

★★★★★ 5/5

Trustpilot

Easy and smooth process

We have found Anais from Romans, very easy to talk to, kind and understanding. Her communication skills and support have been very reassuring and helpful. Concerns and questions were answered promptly and we were guided by her professionalism. With Anais, we have found the renting experience smooth and easy to follow. I can’t recommend Romans highly enough. Thank you Anais!

Timea · 10 August 2022

★★★★★ 1/5

Trustpilot

Extremely Disappointing Experience with Romans Real Estate

I have had an extremely disappointing and frustrating experience with Romans Real Estate. As someone who doesn't live locally, I have to travel a long way specifically for property viewings, which makes reliability and professionalism on the part of the estate agency paramount. Unfortunately, Romans has consistently failed to meet these basic expectations.On multiple occasions, Romans canceled property viewings without any prior notification, either by email or phone. This lack of communication not only shows a disregard for potential clients’ time but also causes significant inconvenience, especially given the distance I need to travel each time.Furthermore, my attempts to make an offer on a property have been met with consistent delays and unfulfilled promises. Despite my repeated efforts and assurances that I would receive a callback, the responses have been non-existent. It has been over a week, and I am still waiting to make an offer, with no substantial communication from their side.This level of unprofessionalism is not what one would expect from a reputed real estate company. It is disheartening and discouraging, especially for serious buyers who are ready and willing to proceed. Romans need to significantly improve their client communication and respect the commitments they make.I would urge potential clients to consider these issues seriously before engaging with Romans Real Estate. An agency that is unresponsive and unreliable can turn what should be an exciting home-buying process into a stressful and frustrating ordeal.

Ilkin · 3 August 2024

★★★★★ 5/5

Trustpilot

Excellent Service

Romans have been our letting agents for almost 30 years and we have had a happy and friendly relationship with them. The current staff in the lettings department are excellent but Kerry is particularly skilled at identifying customers needs. Our priorities have understandably changed over the years; Kerry’s help was invaluable last week when she offered us various options regarding our current management issues. She empathised with us, identified our problems and how they might be resolved. We have since accepted her excellent advice. Kerry is such a warm and generous lady, it's a real a pleasure to deal with.

Bertram · 6 September 2023

★★★★★ 5/5

Trustpilot

Very professional service

Very professional service. I got the asking price for my house in a matter of days. There was always someone available to answer questions or deal with glitches.

Dinah · 5 October 2024

★★★★★ 5/5

Trustpilot

Fantastic Customer Service

We were the buyers so technically not the client but Romans made buying a house the best experience it could possibly be. We took their advice on having a mortgage advisor, Morgan who was brilliant and was available even on his day off to answer my questions. Catherine our move manager was absolutely on it and made the whole process so much easier. They really do offer a 5 star service and I would have no hesitation in using them again in the future. Well Done.

Lorraine · 1 August 2024

★★★★★ 5/5

Trustpilot

Over the many years working with Romans…

Over the many years working with Romans and in particular Kimberley Garcia Jones would like to express that I have always received exceptional service without fail from Kimberley covering all aspects on the rental of my property. She always gives peace of mind and i do not have to worry on anything on the management of my property.Graham Evans

Graham · 4 September 2022

★★★★★ 5/5

Trustpilot

Donna our property manager have been…

Donna our property manager have been amazing throughout, she made everything easier for us and always very helpful. She deals with all our queries promptly.I cannot recommend Donna enough. Donna you were an absolute gem and we were very lucky to have someone like you helping us when need it along the way.

Emilia · 5 April 2023

★★★★★ 5/5

Trustpilot

Outstanding Customer Service!

I wanted to provide a good review on one of your staff members. Scott from Romans Bristol was absolutely amazing when we were looking for a property to rent in the Bristol area. He went out of his way to accommodate all our needs and made our move in process super easy. Highly recommend his services and very kind manner, it was very much appreciated.

Christopher · 4 November 2021

★★★★★ 5/5

Trustpilot

Should have been with them since the beginning…

This was the third estate agent we had turned to to sell our house. We had already wasted 6 months, 3 with an immensely inept agent however, when we approached Ben, he listened to our previous experiences and in his cool, calm, collected manner, he reassured us that none of our gripes would be repeated. I left their office wanting to believe what he had said, half-doubtful he would keep his word based on my previous experiences with other estate agents. I shouldn't have questioned it really. Interest in the property doubled and his team constantly kept in touch. Mia and Oli were also superb with their friendly, positive, progressive approaches, making us feel at the centre of sale but doing ALL the work on our behalf. Ben practically guaranteed a sale when I first met him and he stuck to his word. They found a buyer within three months. Such a professional approach that took the huge pressure of selling our property away from us. I was a fool not to have gone with them from the beginning. Amazing efforts, thank you so much for getting us over the line.

Nardi · 20 August 2023

★★★★★ 1/5

Trustpilot

Rude and unprofessional behaviour

Been treated very rudely over phone as we were on holiday for 10 days after a viewing and putting our offer .. we kept explaining our situation that we are on holidays and will be back but this person named Adam Colvim kept calling and pestering inspite of us explaining him so many times and finally asked us to never call again ???? Is this the kind of customer service you offer, do you not understand someone’s personal space .. we would take this bigger as we have call recording on the phone and make a formal complaint .. sad to see such behaviour

Seema · 18 August 2023