Trusted Agent profile · Guildford
★★★★★
130 reviews across 1 platform
Poyle House, 24 Epsom Road, Guildford, GU1 3LE
Grantley's office in Guildford, at Poyle House, is rated 4.5 out of 5 across 130 reviews on 1 platform, including 130 Google reviews rated 4.5.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
GoogleExcellent customer service from the Haslemere branch. Could not recommend them enough. A complete team effort from all concerned. I would like to single out Shonda, who personally found me and my family a beautiful home. 100% would recommend.
5/5
GoogleGrantley Estate Agents in Guildford provide a first-class service. Susie is an absolute pleasure to deal with in searching for a property to let. I find Susie professional and very easy to deal with, both in arranging and onsite at viewings.
5/5
GoogleA good experience buying my new house through Grantleys. Not at all pushy when viewings properties - a welcome change from London - and very helping managing my negotiations with the vendor through to the point of purchase.
Thank you for your kind words, Martin. Really pleased to hear that you had a good experience. We wish you all the best in your new home.
5/5
GoogleI was super impressed by the service provided by Grantley. They made the process of finding a property and organising the paperwork so easy. Most certainly the best rental experience I've ever had. Thanks again! :)
Glad to hear that you had a good experience, Katie-Ellen. Really hope you enjoy your new home!
5/5
GoogleI was blown away with the excellent customer service I received from Grantley group. At first I thought it was individual personality when I was viewing the property but then I met other staff who further proved the professional and friendly culture embedded in the whole organisation. I loved the whole experience working with various people full of respect, enthusiasm and dedication to their service which ensured I the customer was happy and at the centre of the process. Their inter-person and communication skills are incomparable. I would recommend Grantley Group to anyone at anytime. Just try them you won't be disappointed 👌🙏
5/5
GoogleSusie gave consistent 5-star service throughout the entire renting process from the initial viewing to the move-in. I feel very secure knowing that any of my queries or concerns and will be met with friendly and professional support. Can't recommend Grantley enough!
Thank you for your feedback, Grace. Really pleased to hear that you were happy with the service, we are lucky to have Susie.
5/5
GoogleExceptional service. Shonda Underwood consistently provided excellent, efficient and courteous service. We can’t recommend her enough.
So pleased to hear that you are happy with the service Shonda gave you, we are lucky to have her. Mark and the Grantley team
5/5
GoogleI am very happy with the service from Grantley. Charlie was very helpful and friendly, and booked me in for a viewing at short notice. Would definitely recommend.
5/5
GoogleA very professional company, who ensured that the whole process went as smoothly as possible. You are in safe hands with Grantley - I thoroughly recommend them.
Thank you for your kind words David, I hope you enjoy your new home in a true rural idyll.
5/5
GoogleFour years ago Grantley were the agents for a beautiful old house needing major renovation just outside Guildford. We viewed on several occasions, trying to work out if it was "the one". We did indeed buy the house and throughout the purchase process the team at Grantley were professional, patient, accessible, helpful and generally a pleasure to deal with. I am now once again house hunting and know that Grantley will be the key agents I look to in order to find another special home.
5/5
GoogleAwesome eastate agents! Truly inspiring and such kind people! I can recommend them enough! The best in the world!!! 🫢 …
Thanks Ross, glad that Sam and the team are looking after you.
5/5
GoogleCharlie from Grantley was superb, he went over and above and nothing was too much trouble. He was efficient and yet had a great personal touch. I would definitely recommend him and the company to anyone.
Dear Zoë, Thank you so much for your kind words, hope that you are very happy in your new home! Best wishes, The Grantley team
1/5
Googlesmart that you make money by taking random deductions from deposit rather than robbing a a bank.
I am sorry to see that you have had a bad experience. I can't comment on your specific query due to the anonymous nature of your comment. Would love to discuss further if you could email me at mark.blakeway@grantley.net? I can point out that Grantley takes zero funds from a tenant's deposit, the owner of the rented property makes a claim for any dilapidations or outgoings owed under the terms of the tenancy against the security deposit.
5/5
GoogleWe had a great experience with Charlie Frost at Grantley. Professional, good communication & helpful. Would recommend!
Thank you Charlotte, glad to hear that Charlie looked after you. We hope that you enjoy your new home!
5/5
GoogleVery professional and efficient service I have happy tenants and we are happy Landlords. John James,Holdhurst Estate.
Thanks for the feedback, John. We are obviously very pleased to act for you and even more so that you are happy enough with the service to give it a public endorsement.
5/5
GoogleWe have only been with Grantley for a couple of weeks, but we are already very impressed with their service. They have swiftly resolved issues we faced when we moved into our new home. Our three points of contact have all been so friendly and supportive. So far they couldn't have delivered a better service, Grantley is the best agency we have dealt with.
5/5
GoogleGreat Service, made the whole process much easier for me.
Thank you for the kind words Asafh. We hope you enjoy your new home.
5/5
GoogleI recommend this company. Mr. Mark is very helpful and the whole team. Full professionalism.
5/5
GoogleThey are very kind, helpful, and gentle. I am absolutely satisfied with The Grantley Group.
Thank you for the kind words Máté, we hope that you enjoy your new home!
1/5
GoogleA very bad experience.
Dear Kiele I am sorry to see that you have had a bad experience, without any comment it would be really helpful if you could email me at mark.blakeway@grantley.net so that we could discuss? We handle all feedback with high priority so it would be good to understand why you have left this 1 star as we aren’t aware of any context. Perhaps it was left in error. Either way please get in touch and we look forward to hearing from you. Many thanks, Mark
5/5
GoogleHaving experienced many agents over the years I can honestly highly recommend Grantley as being an efficient, friendly, helpful and professional agency. I can say from personal experience letting via them that they are a cut above the rest and I experienced a friendly and professional service whilst renting with them.
5/5
GoogleGrantley have been the best letting agents I've had as a tenant. They're efficient, responsive and understanding and it's very much appreciated as it makes life much less stressful. I have had no issues in the last year or so of renting …
5/5
GoogleA highly professional and personal service. We've just completed on the sale of our house for a price which exceeded our expectations. That this was possible during a flat market was entirely down to the tenacity of the team at Grantley’s, …
5/5
GoogleJust finished a very pleasant 6-year tenancy at a Grantley-managed flat. This company can easily be one of the many letting agencies I have encountered. Very responsive and helpful. Absolutely top-tier service. Highly recommended.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Grantley's Guildford office has 130 reviews across 1 platform: 130 on Google.
Grantley Guildford is rated 4.5 out of 5 across all 130 reviews, and 4.5 out of 5 on Google from 130 reviews.
Grantley Guildford, Poyle House, 24 Epsom Road, Guildford, GU1 3LE.
