Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy experience with Grantley so far has been incredible. Looking for properties could be stressful but with the efficiency of Grantley Group everything was smooth sailing. From the first email to view the property to the point where we collected the keys. Special mention to one of their amazing agents, Susie Salmon! Susie was quick to respond to queries and always kept me up to date with the process, she exhibits empathy and professionalism all the way through every email and phone call conversation we had. It definitely made a difference. Thank you again!PositiveResponsiveness, Quality, Professionalism, Value
Suzanne · 24 August 2021
★★★★★ 5/5
GoogleReally good experience with people who genuinely care
Andy · 26 March 2026
Agent replied · 16 April 2026
Hi Andy, thank you very much for the kind words. We hope that you are happy in your new home. Mark and the Grantley team
★★★★★ 5/5
GoogleThat was amazing Costomer service thanks for Gemma and all her team ..🙏 very helpful
Highly recommended ❤️ …
Kenan · 16 April 2024
Agent replied · 15 June 2024
Thank you for the kind words Keenan, really pleased to hear that you had a good experience. Kind regards, Mark and the Grantley team
★★★★★ 5/5
GoogleA 5 star review specifically for Shonda Underwood of Grantleys Haslemere, she was an excellent point of contact during my tenancy, responded to all of my questions and queries quickly/professionally. Great customer service.
Ben · 28 July 2025
Agent replied · 11 August 2025
Dear Ben, thank you for sharing your experience, I am sure Shonda will be very pleased tp hear such glowing feedback. Good luck with your onward move.
Mark and the Grantley team
★★★★★ 5/5
GoogleWe would like to give Ms Susie Salmon a five star review for her excellent service. She matched our criteria with what is available in the market. Her virtual tour video stood out as she included a great and compelling narration. We chose Grantley because of Susie.
What is especially worth mentioning is how considerate and understanding she is and her extraordinary interpersonal skills to mediate between different parties. We were not entirely happy with Grantley's approach to outsource the background check of tenants to another company. But Susie has resourcefully sorted out this particular issue and showed great understanding of our concerns.
Regardless of what problem we have come across during this challenging time, Susie is there to help and she is always calm, empathetic and professional. She made the house-hunting process during the pandemic a lot less stressful. Susie surely is a great asset to Grantley and we wish her great success in her career.
Heidi · 16 April 2021
★★★★★ 5/5
GoogleMy experience with Grantley so far has been incredible. Looking for properties could be stressful but with the efficiency of Grantley Group everything was smooth sailing. From the first email to view the property to the point where we collected the keys. Special mention to one of their amazing agents, Susie Salmon! Susie was quick to respond to queries and always kept me up to date with the process, she exhibits empathy and professionalism all the way through every email and phone call conversation we had. It definitely made a difference. Thank you again!
Suzanne · 16 April 2021
★★★★★ 1/5
GoogleI was very disappointed with the service I received from Shonda. Gemma had made an appointment with me & had rescheduled the time for me, knowing fully well I was travelling from far. Shonda then rang me when I had already travelled 3/4 of my journey to cancel. She did not bother to rearrange another time or day saying 3 people had already expressed interest. In my experience of property management expressing interest and actually reserving a property are two different things. I was very disappointed with this kind of treatment given that fuel prices are rising, that she could just drop my viewing at the drop of a hat. Also it seems to me that there is a lot of unnecessary profiling as this funny behaviour only started after I received an email asking me to confirm my surname!! Very sad to see that we still live in ancient times. Please be professional every one has rights despite their ethnic origin!
Marie · 16 April 2023
Agent replied · 15 June 2024
Dear Marie, I am very sorry that you were not able to see the property. I have now spoken to Shonda and in her defense, your appointment in the Haslemere area was for 3.00 p.m.You called at 2.40 p.m. saying that you would not be able to get to the property before 3.30 p.m. Having completed all of her previous viewings, Gemma unfortunately did not have the time to wait and our other staff were also all occupied. We make every effort to try and be flexible but in some cases it is just not possible. Having experience of property management, I am sure you can appreciate that July is by far and away a lettings businesses busiest month. I would also very strongly refute any suggestion of poor treatment due to any ethnic origin, our staff have never and would never treat anyone differently for any reason. Asking for a surname among other pertinent details is very standard practice and has been since the disappearance of Suzy Lamplugh in 1986. Whilst you are correct that reserving a property and expressing an interest are two different things, the interest was serious enough to warrant not wasting any more of your time as well as that of the people who were the interested parties. The reality is that the supply of property at the moment cannot meet the huge demand and people will inevitably be disappointed. Shonda did feel bad about how far you travelled, which is why she asked if you had others to see, which you confirmed you did. I hope that it wasn't a completely wasted journey and one of the other properties was suitable.
★★★★★ 5/5
GoogleI was interested in renting out my home so contacted Stephen Frost at Grantley to discuss my options. He was very courteous in his response, and efficient in getting Mark from his team to visit my home to discuss my options. Mark then followed up very promptly with the paperwork. I would highly recommend them for their professionalism and bespoke approach. The team really believe in what they do. And they take pride in doing it well. And it shows. They are a breath of fresh air in this space.
Tessa · 16 April 2023
Agent replied · 15 June 2024
Thanks Tessa! Please give us a call anytime should you need any more advice.
★★★★★ 5/5
GoogleI was pleased to have come across Grantley, the knowledge, the service and experience from Grantley about the area was just magnificent. The help and support they bought/offered with advice was the best I could have asked for.
I went to a few of the other property companies in the area and found them to be "well let us see" no follow real up, I felt I had to ask all the questions, and had to use goggle to get some basic local knowledge.
Thank you Grantley and thank you to the Grantley team.
Graeme · 16 April 2023
Agent replied · 15 June 2024
Thank you Graeme for your very kind words. I am pleased we were able to give you a good experience!
★★★★★ 5/5
GoogleBest letting agents I”ve ever experienced. Shonda looked after us in our rented home, she was responsive and always came back quickly with solutions to our little teething problems when we moved in.
Moving in was made simple and we were provided with an in-depth tour of the workings of the house, so we weren’t left to figure things out for ourselves.
Always helpful, calm and able to resolve issues quickly. I can honestly say that she made our time smoother and took away any stresses, making us feel like we were in a safe pair of hands where nothing was too much trouble. I highly recommend this property agency. (Haslemere branch)
Kit · 16 April 2023
Agent replied · 15 June 2024
Thank you for very much the very kind words. We are very lucky to have Shonda and the team in Haslemere. We hope that you continue to enjoy your new home.
★★★★★ 5/5
GoogleA very good experience for my first tenancy; incredibly fast responses to my queries, professional and I felt secure throughout the process. My tenancy was tailored to suit me, with extra provisions made to help me settle in. Thank you Susie and the team!
Christopher · 16 April 2021
Agent replied · 15 June 2024
Thank You Christopher for your very kind words! We hope you are very happy in your new home!
★★★★★ 5/5
GoogleMost professional, efficient and friendliest estate agent I have dealt with. Superb team, wonderful support at every stage of the process, thank you ever so much! Highly recommended!
Yasmin · 16 July 2025
Agent replied · 16 April 2026
Thank you so much for the review, Yasmin. So pleased that the Haslemere team looked after you and we all hope that you enjoy your new home. Mark and the Grantley team
★★★★★ 5/5
GoogleThis was the second house that we have rented through Grantley. We recently had to move out of our own home in very difficult circumstances and Shonda worked tirelessly to find us suitable accommodation at short notice The service is highly professional but also friendly. I would strongly recommend Grantley to any prospective landlord or tenant.
Jane · 16 April 2024
Agent replied · 15 June 2024
So pleased to hear that you had a good experience in difficult circumstances. We wish you all the best and I am sure Shonda and the team in Haslemere will continue to look after you.
★★★★★ 5/5
GoogleGrantleys have consistently been attentive, responsive and demonstrate they care about the tenant, properly and landlord as a whole.
I recommend them if you are looking for an estate agent.
Simon · 16 April 2025
Agent replied · 9 December 2024
Thank you Simon for sharing your positive experience. We hope you continue to enjoy your home. Mark and the team
★★★★★ 5/5
GoogleWe had the best professional experience given by Charlie, as well as the Grantly team. Charlie is fantastic, superb worth ethic, and beyond helpful. Thanks again Charlie. Cheers
Dylan · 16 April 2022
Agent replied · 15 June 2024
Thank you for you very kind words, Dylan! We hope that you are very happy in your new home. Mark and the Grantley team
★★★★★ 5/5
GoogleGrantley's are a very professional and responsive letting agency from a tenants standpoint. friendly and courteous staff always willing to diligently fix any maintenance or other issue.
Ben · 16 April 2025
Agent replied · 23 October 2024
Thank you for your review Ben, I am really pleased to hear that the team have been looking after you. Mark and the Grantley team
★★★★★ 5/5
GoogleI dealt with Charlie and Lisa from Grantley, very professional and incredibly helpful. They made this whole process go as smooth as possible. Highly recommend using Grantley.
Chris · 16 April 2022
Agent replied · 15 June 2024
Thank you for your kind words! We are very pleased to hear that you had a good experience and hope you enjoy your new home.
★★★★★ 5/5
GoogleShonda at Haslemere found us a lovely rental house. She is highly professional, experienced and an absolute pleasure to deal with. Many thanks indeed.
Katie · 16 April 2025
Agent replied · 15 June 2024
Thank you very much for the kind words, we are very pleased to hear that you have been looked after and we are very lucky to have Shonda. All the best in your new home. Mark and the Grantley team
★★★★★ 5/5
GoogleCharlie has been quick, helpful and honest - we had a great experience with Grantleys, thanks for sorting us out with our rental!
Will · 16 April 2021
Agent replied · 15 June 2024
Thank you for the feedback, Will. Really pleased you have had a good experience thus far and we hope you settle into your new home quickly!
★★★★★ 1/5
GoogleGrantley were the property managers of the flat I was renting. They were unresponsive to simple requests and on occasions were rude in their response. They also didn’t seem to want to do anything about the mould in our flat. Mark was the only saving grace, but some of his colleagues were very unprofessional.
Jack · 16 April 2021
★★★★★ 5/5
GoogleWe could not recommend Grantley and, specifically, Ed Brett-Field enough. Ed was instrumental in ensuring that our purchase was smooth and stress-free. He was constantly available, helped to liaise with the previous owners and the lawyers and was a reassuring presence all the way from the first showing to the day of our closing (even showing up in the evening with a bottle of champagne to celebrate together). A fantastic company.
Kasit · 16 April 2024
★★★★★ 5/5
GoogleCharlie was brilliant, very professional, friendly and provided a 5 star service for our rental.
Milla · 16 April 2022
Agent replied · 15 June 2024
Thank you for your kind words Milla, we hope you enjoy your new home!
★★★★★ 5/5
GoogleBest experience possible of dealing with an Agent. Charlie was efficient, very helpful and a pleasure to deal with. From the property coming on the market to us moving in, he speedily organised everything in a week! - Very gratetful and now very happy in our new home.
Karen · 16 April 2021
★★★★★ 5/5
GoogleGrantley were an excellent agency to deal with during my first letting experience in Guildford. Charlie was especially responsive and friendly, with no question too trivial or request too big.
Very professional, excellent customer care and service, honest andtransparent. Would definitely recommend this company to anyone!
Rhiannon · 16 April 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
