5/5
GoogleJust finished a very pleasant 6-year tenancy at a Grantley-managed flat. This company can easily be one of the many letting agencies I have encountered. Very responsive and helpful. Absolutely top-tier service. Highly recommended.
Trusted Agent profile
Grantley reviews
★★★★★
130 reviews across 1 platform
Poyle House, 24 Epsom Road, Guildford GU1 3LE
Grantley's Guildford office at Poyle House is rated 4.5 out of 5 across 130 reviews on 1 platform, including 130 Google reviews rated 4.5. Checked 9 October 2026.
Reviews
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
Google5/5
GoogleWe have recently started renting with Grantley’s and have found the team quietly efficient and friendly. Last week our tumble dryer was repaired less than 24 hours after reporting a fault. I have no problem recommending this company.
5/5
GoogleAlways available and supportive, very professional, company with values, never aggressive and pressing approach has been used. It's been a very good experience.
1/5
GoogleAll the worst aspects of estate agents conveniently brought together in one convenient location. Don't use them and if you do don't trust them.
1/5
GoogleVery unreasonable at the time of negotiating an early termination of let agreement... Taking advantage of the tenants
5/5
GoogleResponsive, helpful, friendly, super organised & generally brilliant - all that you need in a letting agent when you're overseas!
5/5
GoogleVery quick and responsive team - we went from viewing to moving in in just 1 week.
5/5
GoogleWe have had a really top draw service from Grantley's - highly recommended. Paul
4/5
GoogleSmooth letting process and swift attention to any issues raised.
5/5
GoogleVery friendly and efficient company.
4/5
GoogleVery helpful and efficient
1/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
I am sorry that you seem to have had a bad experience with us, we dont actually seem to have any record with your name in any of our contacts. Would you please get in touch with me at Mark.blakeway@grantley.net so that I can understand what went wrong? Kind regards, Mark
1/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Dear Wahid, we are sorry to see that you have had a bad experience. We cannot find a record of you on our system, so would appreciate any feedback that we can address and respond to? Kind regards, Mark and the Grantley team
1/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Dear Alexander, I am sorry to see you have had a bad experience. Perhaps you could email me at mark.blakeway@grantley.net to discuss where you feel Grantley have fallen short of your expectations. Kind regards, Mark
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you for your 5 star rating Ben, we hope that you are very happy in your new home.
1/5
GoogleNot the best.
Agent replied · 15 June 2024
Dear Amr, I am disappointed to see that you have changed your review from 5 star to 1 star. As you are aware, the issue that you are upset about had to be dealt with by Thames Water. Before this we have made every effort to try and resolve any issue you have raised, including recommending to the owner to release you from your tenancy early.
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you for the rating Ciaran, really pleased that your move in went smoothly!
5/5
GoogleHighly recommended.
5/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Grantley
How many reviews does Grantley have?
Grantley's Guildford office has 130 reviews across 1 platform: 130 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Grantley's rating?
Grantley is rated 4.5 out of 5 across all 130 reviews, and 4.5 out of 5 on Google from 130 reviews, checked 9 October 2026.
Where is Grantley's Guildford office?
Grantley, Poyle House, 24 Epsom Road, Guildford GU1 3LE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.