Grantley reviews

★★★★★ 5/5

Google

Susie from Grantley was an absolute godsend and the most helpful and caring estate agent I've ever worked with. I went through a month of house hunting and agencies trying to relocate from the US to the UK, having not the best experience at all and panicking at the process. But finally finding Grantley, Susie made the experience seamless and helped me so much with be being overseas during most of it and being unfamiliar with the UK process. She even helped me find suggestions for yards for my horse. I feel completely at ease knowing I'm taken care of I would recommend Susie and Grantley a thousand times over in this fast paced world where you feel as if you're just another number in the queue.

Cambria · 16 April 2023

★★★★★ 5/5

Google

I started renting from Grantley Lettings, Haslemere 3 Years ago, throughout the tenancy I liked the way that Shonda and her team at Haslemere dealt with things in a positive, upbeat, proactive and professional way. Nothing is a problem. I liked the Grantley lettings service so much that they now let and manage one of my properties. PS Plus......Nice people to deal with.

Andy · 16 April 2024

★★★★★ 5/5

Google

We had a phenomenal experience purchasing our dream home through Grantley. David went above and beyond to complete within a matter of weeks and to ensure that the house was perfect prior to us moving in. I highly recommend!

Hollie · 16 April 2025

★★★★★ 4/5

Google

I worked with Shonda at Grantley and found her and the team to be very professional with good support across all of the process from viewing, to signing the contract, to handing back the property.

Rebecca · 16 April 2025

★★★★★ 5/5

Google

Shonda and her team in Haslemere have looked after us and our tenants for the last seventeen years. We have received exemplary service, and we would not hesitate to recommend Property Services/Grantley's letting department.

Janet · 16 April 2025

★★★★★ 1/5

Google

I just viewed a flat for 1350 per month. The letting agent told me to take off my shoes only for my clean socks to have to touch a filthy carpet and very mouldy bathroom (including the floor). Ok I wouldn’t know without viewing, but what got me was the letting agent then said there already been many offers for the flat. That’s the same as the flat being taken. I told her if I knew I wouldn’t have taken half a day off work to view (which I have to make up for). That alone made it a waste of my time. I also emailed the agency about this. Both the letting agent and the agency responded with the same rhetoric that they haven’t sent the offers to the landlord yet and I can compete. You have got to be joking right? Even if I wanted a flat I’m not wasting my time going against loads of applicants. The agency could have least let me know before today so I didn’t lose half a day off work for nothing. If they got loads of offers, why even bother showing the place, it’s misleading.

Caroline · 16 April 2025

★★★★★ 5/5

Google

Moved out for the first in 2021 and Shonda and her team have looked after us over the past several years. They are really responsive and kind to deal with. Highly recommended.

Muhammad · 16 April 2025

★★★★★ 5/5

Google

THE BEST experience I have had with an estate agent and renting. We mainly dealt with Charlie but the whole team have been wonderful answering any questions we have had- no matter how small they seemed. Charlie was quick to get us a viewing for our flat, and helped us through every step of the application process. The response to emails/ calls was always quick, and he met us on move in day for our key exchange and to welcome us. The flat was immaculate, and we were given an information pack with everything we needed in it. I felt like the whole experience was very professional and I could not recommend Grantley enough. Thank you!

Chloe · 16 April 2022

★★★★★ 5/5

Google

Grantley Lettings managed 2 properties during a 3 year period that I rented for me and my family. I have to say Shonda and the team we consistently responsive, professional and cared about our experience as tenants as well as the landlord. Impressive, solution focussed and definitely head and shoulders above many letting management companies.

Adrian · 16 April 2024

★★★★★ 5/5

Google

I phoned Grantley one morning recently to view a prospective rental property. Susie Salmon answered the phone. Less than an hour later I met Susie at the property. Susie was exceptionally professional, she knew all the details of the property so the viewing left me with no unanswered questions. She smoothed the way to a successful conclusion and thanks to her efficiency I will be taking on the tenancy at the beginning of April. I sent Susie a couple of follow up emails with some queries and her response was immediate with the answers. I’ve been renting for a number of years and have dealt with other agents. Susie leaves them standing and she is a credit to Grantley. A very professional and knowledgeable lady. Susie and I have the same surname but we are not related and before the viewing had never met. Thank you Susie for your help.

David · 16 April 2021

★★★★★ 5/5

Google

It was the first time for me to work with Grantley, and I have to say it was a pleasure. Charlie is very professional, and friendly, he is passionate about his work and that makes all the difference. We did really enjoyed the visit of the property and his help and transparency allowed us to move forward quickly. Thank you Charlie and the team!

Mayad · 16 April 2023

★★★★★ 5/5

Google

Such great service and really supportive throughout the move! The whole team has been amazing from start to finish, a big thank you to everyone involved. I’d like to give a special shout-out to Diana for making everything run so smoothly. Her help and professionalism made the whole experience stress-free. Highly recommended!

Ben · 16 November 2025

★★★★★ 5/5

Google

We recently rented through these agents & the experience we had was first class. We dealt with Shonda from start to finish & her service & attention to detail was excellent, she made everything effortless & was very responsive if an issue needed sorting. I would highly recommend Shonda & her team if you are looking to rent a property in the area.

Billy · 16 April 2023

★★★★★ 5/5

Google

Would definitely recommend Grantley agency as a tenant. The process of moving in and out was made quite seamless for us. Marta and the staff have been very helpful and quick to respond to needs and queries.

Ioanna · 16 March 2026

★★★★★ 5/5

Google

Extremely happy with Gemma and the team at Grantley’s. Can not thank them enough for all their help. They really do have the tenants best interests at heart and nothing is too much bother for them. They kept us informed throughout the whole process and made it as easy as it could be. Would highly recommend going through Grantley’s.

Brandon · 16 April 2023

★★★★★ 5/5

Google

The team in the Grantley Haslemere office, led by the brilliant Shonda, have found me my last three rental properties. They have always been incredibly helpful and professional, but the thing that sets them apart from other letting agents, is their willingness to go the extra mile. They make what can often be a stressful time, so much easier, with kindness and compassion.

Serena · 16 May 2025

★★★★★ 5/5

Google

We dealt with Susie at Grantleys, who was super understanding of our situation and went above and beyond to help us find a home in Guildford. Having dealt with many other estate agents during this time, Susie and Grantleys stood out above the others with their attentive professionalism. We cant thank them enough for helping us.

Joanna · 16 April 2023

★★★★★ 5/5

Google

Excellent experience working with Shonda and her team. Very efficient and great communication.

Chrisandalicia · 16 April 2025

★★★★★ 5/5

Google

Easily the best estate agents I've ever had - Diana is one of the most attentive and efficient estate agents I've known - any emails are responded to within a few hours, always personable, kind and direct. Could not recommend more.

Amy · 16 April 2025

★★★★★ 5/5

Google

As a tenant in one of Grantleys managed properties for the last 3+ years, theyve always been fantastic. Very quick to respond and sort any issues out. Always reachable with their 24 hour maintenance emergency line too. Professional & friendly!

Emma · 16 October 2025

★★★★★ 5/5

Google

We are a retired couple who had not rented for a while and so approached the process with some trepidation. We need not have worried as Shonda Underwood at Haslemere was exceptional in looking after us; quick to alert us in a market short of stock, patient with us while we searched for the right property, highly efficient at each stage of the process and extremely personable at all times. We recommend Grantley and Shonda very highly.

Robert · 16 April 2023

★★★★★ 5/5

Google

Grantley looked after a property that I was letting out for almost two years. I can’t speak highly enough of the service that I received. Absolutely first class. I must mention Diana, Gemma, Jo and Louise who are amazing. I wouldn’t hesitate to recommend their services.

David · 16 July 2025

★★★★★ 5/5

Google

We had a great experience finding our new flat with Grantley. They have been super-efficient at every stage, and taken the time to answer any and all questions. We had the pleasure of being shown around for the viewing by Lynne, who has been wonderful. Would absolutely recommend!

Becky · 8 April 2025

★★★★★ 5/5

Google

Shonda has dealt with our two cottages in exemplary fashion dealing with some tricky situations, finding us tenants and always communicating with us as to what is going on. She is a joy to work with.

Debbie · 14 July 2025